The company's half-yearly work summary of the selected sample of 8

The merits of the after-sales service is directly related to the company's image and fundamental interests, but also indirectly to the sales performance. The work of the first half of the year than in the past there is a great improvement, but there are also shortcomings, the first part of the after-sales summary.

First, do your job, set up a global awareness

No matter what you do to establish a global awareness is the first. To establish a global awareness is to establish a corporate image, so that customer satisfaction with the work of the words.

Second, good communication

On-site technical service personnel, not only to have strong technical knowledge, but also have strong communication skills. A product many times because of the use of improper operation of the problem, and often not as the customer response to the quality of the problem, so this time we have to find out where the problem is, and customer communication, standardized operation, so as to lift the distrust of the product, and the impact on the image of the company. To achieve customer satisfaction with the company's image.

Third, by and expertise, diligent site visits

With the continuous development of the electronics industry, the competition has been strengthened, how to make a good after-sales service is also to strengthen the company's competitive strong card. As a technical service personnel, to the scene of diligent observation, independent thinking, more exchanges with colleagues, and strive to improve their own level.

Fourth, the level of technical knowledge and practice work proficiency

In the past work in the past to get some experience, work when the mind is very important. Into the work to have passion, to be approachable, positive thinking and peace of mind, very important to promote work progress.

Selected half-year summary of the company's work 3

In the first half of the year, I was in the leadership and colleagues to help guide, through their own efforts, by a newcomer to the accounting profession, without any experience, to change into a master of accounting, personal, whether in the spirit of dedication, ideology, or in the quality of the business, the ability to get a great deal of improvement in the work. Ability to get a great deal of improvement, successfully completed the leadership of the various tasks assigned, and made certain achievements, I now summarize the first half of the work, study as follows:

First, the work situation

Strengthening of political learning, focusing on improving personal cultivation. I actively participate in political theory learning, through learning, and further improve my ideological and political awareness and moral character cultivation, to do with people, and live in harmony. I have improved my understanding of development as the first priority, effectively enhanced the systematic, foresight and creativity of my work, and laid a solid foundation for good accounting work. I am well aware that accounting is a professional quite work, in such an important position as an accountant, I feel the burden on my shoulders is heavy, the pressure is great. There is pressure to have power, intense and full of work atmosphere gives me positive momentum, any business accounting for me is a new page.

Whenever the work encountered thorny problems, I am modest to colleagues around me to ask for advice, until they understand and get through, really do "three people must be my teacher", to take the length of others, make up for the shortcomings of their own. At the same time, in order to be able to skillfully apply the computerization of accounting, through self-study to improve their business level, enrich their marketing theory knowledge, in order to better do a good job of accounting work to lay a solid foundation.

In the accounting work, I have always been dedicated, enthusiastic, patient attitude into the work. In the face of heavy workload, complex settlement, in strict accordance with the provisions of the financial management approach, from income to do the original documents to audit, binding, bookkeeping vouchers, as well as value-added tax invoices, general taxpayers special invoices issued for tax reporting and other invoice management related work, bank account reconciliation, the user of the cash remittance, acceptance of acceptance of bills of exchange, and so on, are adhering to the principle of truth-seeking, each work is not a single detail. The principle of each work is meticulous, so that the account clear, the account is real, the account table in line with the book, the book is neat.

Timely and accurate data entry, the establishment of customer files, customer information survey, to understand the basic situation of customers. Abide by the financial confidentiality system, the undisclosed coal prices, financial data strictly confidential, never leak. Actively coordinate all working relationships with the Accounting and Finance Department, banks, taxes and other departments. Work on call, maintain a high degree of self-awareness, timely handling of business for customers, never complain. Truly achieve zero distance for customer service. Quality and civilized service has won the trust and praise of customers.

Second, there are shortcomings

Their own achievements, in addition to their own hard work, more importantly, the leadership of the guidance and comrades to help the results, but these achievements from the requirements of the higher level there is still a large gap, there are still many shortcomings. First, the depth and breadth of learning still need to be strengthened; Second, encountering difficulties in emphasizing more objective reasons, not give full play to subjective initiative. The above shortcomings, I am determined to work in the future will be seriously corrected.

Third, the next step intends to

Faced with more heavy accounting tasks. But also continue to work hard, I believe that opportunities and challenges ****exist will further stimulate my will and enthusiasm for work. Determined to the correct leadership of the higher authorities, solidarity with colleagues, diligent study, solid work, and strive to open up a new situation in the new accounting work. To invigorate the spirit. Only energetic, invigorated spirit, in order to multiply energy, confidence, in order to only strive for the day and night, to create a first-class. To be diligent and practical. They should do "four hard four more", that is: brain hard to think, ear hard to listen, hand hard to write, leg hard to run, as always, dedication. To be sincere and united. Do to the big picture, seek common ground while reserving differences, and maintain collective unity. Treat each other with sincerity, mutual trust, and firmly believe that "understanding and friendship is more important than anything else", to establish the concept of unity is strength.

The company's six-month summary of the work of the selected sample 4

Flick of the finger, half a year passed, in the past six months we saw the cruelty of the market economy, as we all know, this is a service to win the era, almost every brand will send out such an exclamation! That is, automobile after-sales service is difficult to do. Along with people's consumption concept is more and more rational and mature, the requirements are also more and more high. As Runda Xinya Automobile Sales & Service Co., Ltd. after-sales workshop is also undergoing the severe test of the market and pressure, workshop in the first half of the year did not complete the task, but the workshop in the leadership of the correct leadership and the staff *** with the efforts of the first half of the work of the task and the same brand compared to or to say that. The following is my workshop in 20__ the first half of __ month performance analysis summary:

First, after-sales workshop maintenance business situation

20__ year after-sales year-end target output value task is __ million, as of 20__ the end of the year ___ we actually completed the output value of ___ yuan, based on the completion of the first half of the year, after the leadership of efforts to the task of the whole year down to ___ 0 million, now complete the year plan __%. Now complete the annual plan of __%, and the beginning of the year is expected (after adjustment) is basically consistent. The total number of incoming units is ___ units, the total workshop labor cost is ___ yuan (mechanic: ___ yuan, sheet metal: ___ yuan, paint: ___ yuan), the workshop parts out of the amount of ___ yuan (including tax), of which the cost of materials (including tax) is ___ yuan,

II. Monthly consumables, tools to add and replace

In order to strictly control the cost of expenditure, the after-sales workshop has developed a complete system of equipment maintenance, regularly check all the equipment, found that the problem is solved in a timely manner, to avoid the problem from a small to a large, resulting in greater losses. The first half of the equipment maintenance costs ___ yuan, tools and equipment purchase costs ___ yuan (paid) so the first half of the workshop consumables costs ___ yuan (which includes some of the tools, and maintenance costs), the staff consumables ___ (mechanic ___ yuan, sheet metal ___ yuan) does not include spray paint. This is due to everyone's *** with efforts to make the cost not only do not exceed the standard, and have savings.

Third, the current situation of human resources

Now many companies are widespread staff mobility and human resources distribution and other issues, the workshop is now all the staff for __ people, including the workshop supervisor for __ people, technical director of __ people, car washer __ people, rescue driver __ people) maintenance staff for __ people, (mechanics for __ people, sheet metal __ people, spray paint __ people) after-sales workshop The month of ___ is similarly faced with problems such as lack of personnel. Reserve reserve force can better serve the company.

Fourth, the first half of the workshop problems existing in the second half of the work plan:

1. Summarize the first half of the work, I was not able to lead the leadership to complete the customized production value target, the rules and regulations and did not fully implement and execute,

2. Because the workshop maintenance staff expertise is not professional and extensive, service details are lacking, in contact with customers, they are Sometimes they are unable to provide the services that customers need, and even make customers have a sense of mistrust. So I need to continue to strengthen the professional knowledge of the staff training, improve business skills, strengthen the technical level; in the service, maintenance process, maintenance staff should do to think differently, for the sake of the customer, to provide customers with professional maintenance technology and thoughtful service, to the customer to put forward the rationality of the suggestions and comments, so that our maintenance and service can make customers more satisfied.

3. In the past, our workshop because of the front desk and the workshop of the standard process is not very in place, and employees are not very careful in the face of the work, resulting in a number of avoidable details of the work of mistakes, so in the second half of the year to strengthen the

Maintenance process and the front service process docking good. Further reflect our after-sales professionalism.

4. Enhance the staff's sense of responsibility for their work, so that employees know the current state of the enterprise and the future planning, and the market and future trends, so that they realize their own stable work and income is directly linked with the development of the enterprise, thus making the employees from passive to active. From the point of view of the service industry, the company wants long-term stable development, service is the most important thing. So that our business can continue to develop and grow.

5. From the marketing strategy, the first half of the workshop in the loyal customers on the maintenance of insufficient, customers in the continuous addition of a certain amount of loss, so the second half of the year, we must cultivate and maintain a number of long-term stable and our cooperation with the old customers, the development of new loyal customers. Workshop will give these customers from the daily work of real care, of course, care is built on the basis of mutual benefit, only then we are in the market good and bad times, we can get through, so that this part of the customer has always followed us, so that the customer feels we care about him more than his own.

6. The first half of the workshop maintenance of the second additions, renewals, boutique, etc. to do particularly bad, I hope to strengthen these aspects in the second half of the year, and find ways to improve the output value in this area.

7. In the current market environment, the enterprises are in the state of micro-profit or money-losing, which requires every employee of the workshop to save money and reduce consumption, to save every penny for the enterprise, as the workshop should be from the daily work of supplies and other aspects of the savings.

8. Strengthen the _S management, adhere to the regular maintenance of machinery and equipment, timely detection of damage or inability to operate the equipment and repair, so as to improve the overall operational efficiency of the workshop, reduce costs.

9. In the face of the North now manufacturers of our company's open and secret, we should strive to build a top and bottom of the unity, harmony and cohesion of the team. When things go wrong, we must be one mind, one strength, we *** with the way to think, take measures to solve the problem, through the difficult times, improve CSI customer satisfaction.

10. As a supervisor in the future work I will lead the team leaders and employees *** with learning, improvement and progress, to work on a higher level.

Finally, please rest assured that the leadership of the after-sales workshop will ensure that the annual work of the task, coupled with the support of the higher leadership to help with the strong strength of the Group's backing to do support, the workshop of all employees believe that our tomorrow will be better.

Company half-year summary of selected sample 5

In the first half of the work, because in the holidays when the busier, usually in contrast to the ease of a little bit, because I came to the hotel is not a long time, such a situation did not anticipate, so I have a little bit of work on the matter of bewilderment, thanks to the help of my colleagues I have only gradually adapted. I'm not sure if you're going to be able to do that.

I think I should do a good job of planning my own work, prepare for the job in advance every day, organize the time every day, and complete the details of the work. Through continuous accumulation and summarize experience, let my more and more adapted to this work, but also let me slowly full of confidence in themselves.

In the study, the hotel work and my own professional and there is not much to do, but I believe that, after continuous learning, I can also be like the predecessor as a good employee. In order to make myself more professional, have more knowledge to face the work of the problem, so in the first half of the work of the spare time I also subscribe to magazines, online collection of information to enrich themselves.

Before I was as a student, weekdays are also to study, the work of things there are a lot of do not know, in the first half of the work of my own biggest change is to let themselves start to get used to the work schedule, began to adapt to the work of the busy. I am quite satisfied with my performance at work, quickly adapted to the change from students to workers, every day with their own enthusiasm to start the day's task, even if the error occurred will not happen again.

The passage of time makes me very emotional, but let me be more grateful that I did not waste time, but let my life is full and wonderful. In the second half of the work, I will use a more professional attitude to face the work of the task, more efforts to learn to return to the leadership of my cultivation, I will not let down everyone's expectations, so that they continue to make progress, like ___ predecessors, as quickly as possible to complete their own tasks will not appear a little error, continue to cheer.

The company's half-yearly work summary of the selected sample 6

First, the first half of the work summary

The first half of the quality department to deal with customer complaints 29, customer returns 14, supplier quality problems 12, internal quality problems 68, basically solved the quality of the high-end customer feedback, to lay a good foundation for the quality of work. The quality work has laid a good foundation. Now the main work is summarized as follows:

1, Suzhou Aerospace's supplier performance evaluation of the risk identification, the development of corrective action plan and sent to the customer. Handle the customer's two-party audit of non-conformity.

2, communication to deal with the quality of the Fu Hong Qi project agreement and risk assessment, Fu Hong Qi products targeted quality improvement, so that customers have a better evaluation of the quality of my company's products, service quality, the effectiveness of quality improvement and efficiency.

3, in April to organize the upcoming inspection of the expiry of the measuring instruments, external laboratory inspection and calibration of the inquiry and determination of the inspection agency, to complete some of the measuring instruments inspection and calibration work, some of the gauges back to the factory for repair.

4, the production of 205 round tube problems and quality problems in the cause analysis and solution research, quality basically meet customer requirements.

5, the new employees to the factory for three times the quality awareness and nonconforming product handling procedures training.

6, the quality of the solar frame of the summary analysis of the problem, a systematic solution to the solar frame of the organization of the stripe, extrusion lines, size, protective film and other issues, so that the quality to meet customer requirements and the quality of the experience reserves to attract new customers.

7, in response to the specific requirements of the template customers this year to change the quality standards of the template profiles, so that the product quality standards are more stringent, and at the same time provided to meet the requirements of these requirements of the production and technical advice to ensure that the product meets customer requirements.

8, in order to meet iatf16949 system of external audit work, in the company to prepare internal audit, product audit, process audit and management review, quality documents and records, such as the preparation of information.

9, held to meet the internal audit of the preparatory work of the meeting, the audit points, the content of the preparatory work of each department, the audit notes to inform everyone.

10, in order to ensure that the external audit work foolproof, the quality department of each department iatf16949 preparatory work for audit confirmation and guidance.

11, the organization of the departments with the external audit agency successfully passed the iatf16949 audit, external audit of the non-conformity opened by the completion of the rectification and successfully passed the audit team's acceptance.

12, in order to standardize the inspection behavior and work responsibilities of field personnel, the preparation of the substrate inspection procedures, extrusion process inspection procedures, oxidation electrophoresis finished product inspection procedures, spraying finished product inspection procedures, aluminum alloy ingot inspection procedures, hot extrusion tooling inspection procedures and other general inspection instructions and issued to the relevant personnel.

13, the preparation of Fu Hong Qi product inspection guide, solar frame inspection guide, Feng quasi-product inspection guide and other special inspection documents and issued to the relevant staff.

14, completed part of the three system audit for certification (_ month) preparatory work, more preparatory work, in July, but also take time to complete as soon as possible.

Second, the second half of the work plan

1, to prepare iso9001, iso14001, iso45001 three-body audit and certification of internal audit, management review preparations to meet the audit and non-conformity rectification.

2, to prepare for the calibration and calibration of measuring instruments not carried out in a timely manner to ensure the reliability of the measurement system.

3, to promote the successful completion of the _ quality month activities.

4, the completion of the quality department needs to prepare the preparation of system documents and forms.

5, improve the preparation of special inspection instructions.

6, complete the chemical raw materials, spray powder, packaging supplies and other raw and auxiliary materials into the factory inspection procedures, the establishment of the factory inspection process.

7, to complete the skills of the inspector's training.

8, standardize the work of the measurement system, improve the use of calibration procedures for the gauge, gauge maintenance procedures.

9, complete the relocation of quality records to oa work.

10, to ensure that the inspection control, statistical control, quality assurance, quality improvement and other quality of the daily work of the Department of smooth progress.

The company's half-yearly work summary of the selected sample 7

20__, we focus on the municipal government of the city of urban and rural construction of the "___ project" construction goals, tightly focused on the 20__ target task book, the decomposition and implementation of the layer by layer, and to fully promote the important Infrastructure construction and other work. Now the first half of 20__ the main work completed and next year's work is summarized as follows:

First, accurate positioning of new projects

I section actively with the development and reform, land, planning and other departments to docking, proactive communication and coordination, will be a number of projects involved in improving the structure of the road network, safeguard people's livelihood projects, optimize the layout of public transport included in the current year's government investment projects. 20__ the city's transport Infrastructure construction projects ***39, the annual plan to complete _ million yuan, of which 3 renewed projects, 15 new projects, land acquisition and relocation of 6 projects, research and demonstration projects 15.

Second, the rapid advancement of the project stage

I took advantage of the optimization of the function of the occasion, innovative management, around the "early start, early completion, early benefit" goal, to take a person dedicated to the management of the whole process of tracking, ring ring, step by step to follow up on the basis of such measures, continue to track the project responsibility unit, close contact with the horizontal departments, to start early, to achieve the project, to start early, to follow up on the project. Horizontal departments, so that the early start, cross operation, parallel promotion, seamless connection, joint efforts to break through the project approval. It is expected that by the end of June to complete the pre-approval procedures project 9, accounting for 50% of the plan, the start rate of 67%.

Third, controllable construction renewal project

(a) renewal project

1, reconstruction of Zijin Road Phase I: the construction scale is 2.4 kilometers long, 27.5 meters wide. Has completed most of the preliminary work and construction bidding, the current South Gate land supply procedures have been good, Lingang Development Zone land supply procedures are being processed, can start construction after completion.

2, the Bund Bus Terminal: the Bund Bus Terminal is located in the Shad Fish Harbor Road West, Central Landscape Avenue North, the project has a total land area of 3271 square meters. Construction of management services 237 square meters, parking lot, greening about 3,000 square meters. Has completed the planning and site selection, land approval and other preliminary procedures, currently completing the program approval, the end of June into the construction bidding process. Plans to start construction in July, the completion of the year put into use.

3, the bus Xinhua Station parking lot expansion: Xinhua Station parking lot is located in Yanling Road North, East Outer Ring Road West, the project has a total land area of about 20 ___ square meters. Construction of public transport vehicle parking site of about 20__ square meters. Currently has entered the construction bidding process, the end of June for the start of construction, completed and put into use within the year.

(ii) new construction projects

___.

Fourth, 20__ under the work plan

1, fully promote the Furong Avenue rapid transformation project construction, co-ordination of efforts to ensure that the construction of the project to move forward in an orderly manner.

2, with the South Coastal Intercity Railway to start the construction of the preliminary work, and actively promote the Salt Thai Xiyi Railway preliminary work.

3, the completion of Zijin Road, Xinqiao West Ring Road and the South Ring Road reconstruction, Maodang Road, dangerous bridge reconstruction, Fan Qian Road reconstruction project, City Road, such as a batch of road network improvement projects; completion of the Bund Bus Terminal, the bus Xinhua Station Parking Plant Expansion, the public **** Bicycle III, Jiangyin bus electronic stops four, and a series of key livelihood projects.

4, start the construction of the Yun Gu line of large and medium-sized repair, Sand Hill Road, Fan Qian Road expansion project, S340 Provincial Road, Jiangyin section, the eastern extension of Xinhua Road, Zhu Juan Road and other projects.

V. Recommendations

1, it is recommended to strengthen the municipal level of high-level coordination and promotion mechanism, strengthen the territorial responsibility and implementation of the efforts to coordinate Lingang Street as soon as possible to complete the land supply procedures, to ensure that the reconstruction of the Zijin Road successful completion of the project construction tasks.

2, 20 ___ the end of the intercity railroad along the river will start construction, it is recommended that the municipal government to organize the relevant departments on the city's railroad construction investment and financing, recommendations, operation and management mode, the construction of Jiangyin comprehensive hub station, the integrated development of land and other aspects of the content of further in-depth study.

The company's six-month work summary of the selected sample 8

The past six months, the company to the development of the company has now entered a period of rapid development. Review half a year, the leadership of the administrative personnel work of care and support, greatly encouraged the work of the Department of Administrative Personnel continue to make new breakthroughs. Here I would like to express my heartfelt thanks to the company's leadership and all colleagues. With your understanding and assistance to make me more comfortable in the work, but also because of your help, so that I better complete the tasks, so that the development of the company to a higher level, now summarizes the work as follows:

First, the recruitment of personnel

1, the management of new positions in various departments.

2, according to the actual needs of the personnel of each department targeted, rational recruitment of staff equipped with various positions; by taking a series of practical measures, such as widely distributed recruitment information, online recruitment, on-site recruitment and other various ways to solicit labor talent, effective, complete the company's first half of 40 talent needs.

Second, the establishment, build a full, standardized personnel file management.

1, the existing personnel file work, contracts, employment agreements, graduation certificates, degree certificates, ID cards, addresses, contract duration and other information, the current staff file is complete.

2, to complete the fresh graduates account, file management work.

3, for social security work, and to complete the monthly new formal employee social security work.

4, to complete the staff entry, regularization, separation, performance evaluation and salary increase management.

5, the implementation of the head of each department on the number of employees in the monthly statistics, and the departure, new, mobilized personnel for the monthly statistics and reconciliation, the employee directory updated for the convenience of the departments, the financial lookup, settlement management.

6, the timely collection of archival materials, organization, filing.

7, talent pool file management work to improve the efficiency of late recruitment.

Third, staff training

1, to complete the new staff professional training, including administrative management system, attendance system, work reporting. Attendance management, standardize the punch card, go out registration; strengthen the leave system, do not fulfill the leave procedures, unauthorized absence, etc., resolutely to be found and dealt with, so as to maintain the seriousness of the attendance system, but also from the other side of the incentive to motivate the staff in the workplace, which greatly improves the company's work style.

2, coordinating the development of the department's hold training, and on time to inform the monthly training content. Now Monday hardware development department training, Wednesday software development department training, Saturday afternoon by the _ general or outside the teacher training.

3, with the human resources industry experts to contact, plan to invite teachers to do management training for the company.

Fourth, the management of performance and pay

1, the use of hierarchical assessment method of performance appraisal program, the employee's monthly work tasks, professionalism, job requirements of the three aspects of the appraisal.

2. Control personnel salary costs.

V. Administration

1, the implementation of the company's leadership instructions. Do a good job up and down the liaison and communication work, timely reflection of the situation to the leadership, feedback; coordination of the relationship between the various departments, the overall coordination of work; the work and plans (weekly and monthly reports, OA diary ) supervision and inspection. Assist the general manager in daily work.

2, to assist the company's leadership, develop, improve the company's rules and regulations, and implementation of the implementation of the company's rules and regulations.

3, to strengthen the work of communication with the staff, timely detection and resolution of problems, communication to do the rules and regulations, disciplinary evidence, so that they understand and support the administrative work, achieved good results, and focus on the improvement of the quality of administrative work.

4, responsible for the company's incoming and outgoing courier, letter processing and receipt, registration, circulation; do a good job of the company's documents, notification, review, transmission, reminder, inspection. Strengthen the office documents, file management. In the documents sent and received to do the documents issued in a timely manner to the relevant departments for the company to implement the spirit of the higher-ups, the completion of the work task provides a strong guarantee; at the same time, the file management to do in order, at any time to do a good job for the company query services.

5, supervision, inspection, management: every day on the company's various departments of environmental health, office facilities, security, discipline inspection, there are abnormalities in a timely manner. In the inspection found in the discipline, violation of various bad phenomena such as notification of the relevant departments responsible for processing; strengthen the company's management, improve the quality of administrative services, seriously collect information, comprehensive and accurate understanding and master the work of the departments to carry out, analyze the work of the problem, summarize the experience of the work in a timely manner to report to the company, so that the company's superiors can fully and accurately understand and grasp the actual situation of the recent work, for the To solve the problem to make the right decision.

6, office supplies procurement, inventory management: the company's office supplies procurement, cost control, review of office supplies out of the library, inventory management, use of registration, maintenance work, etc.; on the company's fixed assets used by various departments for statistical purposes, and categorized into archives to save.

7, the collection of tickets, hotels, courier, printing, office department stores and other company information to ensure convenient and fast . Provide services for the company.

8, the company's office meeting arrangements, records and collation of minutes, according to the need to issue documents according to the decision of the meeting.

9, reception of visitors, adhere to the requirements of the work, warm reception of visitors, listen carefully to the problems reflected in the visitors, the requirements, suggestions.

10, driver and company vehicle supervision and management. Drivers reflect a variety of issues and daily work, reimbursement documents for review, access, and abnormalities in a timely manner.

11, the development of staff dormitory management system, unified dormitory management, signed the occupancy agreement.

12, the company's administrative form management.

13, to complete other tasks assigned by the superior, and completed on time and quality.

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