In terms of facilities and equipment, medical institutions need to have sites, buildings and medical facilities that match their functions to ensure that they can provide safe and effective medical services. In terms of personnel, medical institutions should have a reasonable allocation of doctors, nurses, pharmacists and other medical technicians according to their size and business needs to ensure the professionalism and continuity of medical services. In terms of service quality, medical institutions should establish a sound medical management system and service processes to improve the efficiency and quality of medical services and protect the rights and interests of patients.
There are many ways for medical institutions to safeguard medical safety and patients' rights and interests, and the following are some of the major measures:
1. Establishment of a perfect medical quality management system: Medical institutions should establish a scientific and standardized medical quality management system, including the establishment of a clinical pathway, the development of workflow and operation norms, and the improvement of medical records and medical quality management system. By strengthening medical quality control and safety management, the incidence of medical errors and accidents can be reduced, and the safety and effectiveness of medical services can be improved.
2. Strengthening patient education and communication: Medical institutions should provide clear and concise medical service processes and operational standards, so that patients can understand the process of medical care, cost details and other important information. At the same time, healthcare professionals should communicate fully with patients to ensure that they have a full understanding of the diagnostic and treatment programs and procedures, and to meet their reasonable needs as much as possible. By strengthening patient education and communication, patients' trust and satisfaction are enhanced.
3. Establishing a fair doctor-patient relationship: Doctors should put patients' interests first, respect patients' autonomy and dignity, and fully inform patients of their conditions, treatment measures, risks and prognosis without inducing them to make specific choices. At the same time, medical institutions should establish a complaint handling mechanism to deal with and resolve patients' complaints in a timely manner and safeguard patients' legitimate rights and interests.
4. Strengthen the training and assessment of medical and nursing staff: Medical institutions should strengthen the training and assessment of medical and nursing staff to improve their professional knowledge and skills. Medical and nursing staff should master the latest diagnostic and treatment techniques and methods, and constantly improve their overall quality to provide patients with safer and more effective medical services.
5, improve the medical dispute mechanism: medical institutions should establish a perfect medical dispute mechanism, including the establishment of medical dispute mediation organizations, the development of dispute handling processes and regulations. Through timely investigation, treatment and resolution of medical disputes, reduce the incidence of doctor-patient conflicts and maintain the stability of medical order.
In summary, the 2023 Basic Standards for Medical Institutions aim to standardize the setup and management of medical institutions, improve the quality and level of medical services, and safeguard the safety and rights of patients. Medical institutions should follow these basic standards and continuously strengthen their own construction and management to provide patients with quality medical services.
Legal basis:
Regulations on the Administration of Medical Institutions
Article 26
Medical institutions must carry out diagnostic and therapeutic activities in accordance with the diagnostic and therapeutic subjects approved for registration. Medical institutions must be "medical institutions license", diagnostic and therapeutic subjects, diagnostic and therapeutic time and charges hanging in a conspicuous place. Medical institution staff on duty, must wear a tag containing his name, position or title. Outpatient medical records of medical institutions shall not be less than 15 years, inpatient medical records shall not be less than 30 years.