Outpatient work plan

Time passes too fast, let a person caught off guard, our work at the same time also in the continuous updating iteration, at this moment need to do a detailed plan for the next work. How to write the beginning of the work plan? I think this makes us all very distressed, the following is my carefully organized outpatient work plan 7, welcome to share.

Outpatient work plan Part 1

20xx year ended successfully, under the correct leadership of the hospital leadership, under the help of the higher business management departments, the outpatient department has made great achievements. In order to do a better job in the next year, so that the outpatient department more harmonious and innovative, close to the community, close to the patient, the overall consolidation of good people to enhance the quality of outpatient medical care, the work of a new level, the development of the work plan is as follows:

A good outpatient service quality inspection and assessment of the registry, the regular convening of the morning meeting to convey the spirit of the meeting to summarize the experience, to learn from the strengths of complementary shortcomings, and timely notification of the quality of this month's inspection and assessment results to correct deficiencies in the work. Correct the shortcomings in the work, prescription problems in a timely manner to feedback to the physician, so that they can be corrected in a timely manner.

Second, do a good job of statistical analysis of outpatient work, daily visits to the outpatient clinic departments, found that the problem of timely notification of the leadership, medical department, section chiefs, *** with the debates, and timely solution. The clinic opened on time, shall not be late, leave early, off duty, string of posts, do not let the patient to find a doctor, daily checking records are clearly registered, the end of the month to report to the leaders in charge and the Medical Department.

Three seriously implement the implementation of the hospital to carry out the "three good and one satisfaction" and medical action, continue to implement outpatient "one-stop" service, shorten the time of the masses, convenient for patients to see a doctor, everywhere patient-centered, quality-centered, wholeheartedly for the patient service.

Fourth, with the increase in the number of outpatient visits, and actively carry out the appointment service, the implementation of the specific operation of the appointment booking method and process, the appointment form includes: (1) telephone appointment (2) hospital desk appointment (3) directly to the expert appointment (4) other: online appointment through the hospital website and community, rural primary health care institutions to contact the appointment.

V conscientiously implement the first physician responsibility system, do not allow over the scope of practice and unlicensed.

VI Do a good job of registration services and pre-screening triage work, fever patients to do a good job of registration records, if the infectious disease, doctors and patients at the same time do a good job of self-protection and disinfection and isolation.

seven with the hospital infection office to grasp the infection management work, regular supervision of the hygienist's disinfection, sterilization work, do a good job in the classification of medical waste management and registration, to ensure medical safety, and to maintain the health of the regional environment clean and sanitary.

VIII is responsible for the supply of office supplies and materials to the retired and rehired staff, to do a good job of outpatient medical records and sick leave audit, stamping work, regular outpatient physician registration fee statistics, distribution work.

Nine obey the leadership at all levels, follow the arrangements, timely completion and seriously convey the hospital issued by the work of the task.

Outpatient Department

20xx-1-2

Outpatient work plan Part 2

First, the hospital sense of monitoring the implementation of standardized management

1 a variety of disinfectants practical, as well as a variety of pollutants items must be strictly in accordance with the "Disinfection Technical Specification" and the "Regulations on the Management of Medical Wastes" and other regulations for the operation.

Second, adhere to the hospital infection detection

1, fever clinic, intestinal clinic, gynecological examination room, operating room, and outpatient treatment room, monthly air culture.

2, fever clinic, intestinal clinic, gynecological examination room, operating room, and outpatient treatment rooms, quarterly by the Department of Sensory Control to carry out the table, hand, disinfectant sampling to do bacterial culture.

3, the clinics and treatment rooms of the ultraviolet lamp every six months for intensity testing.

Three strengthen the disinfection isolation link quality management

1, monthly by the Department of hospital monitoring group on a variety of disinfectant effective concentration, aseptic operation, disinfection isolation system implementation monitoring, inspection.

2, the disposable medical supplies for the special person special management, regular inspection.

Fourth, with the clinic doctors for the rational use of antimicrobial drugs

Fifth, to carry out on-the-job education of hospital sensory

1, the section of the new medical staff and cleaners to carry out the pre-service training

2, a monthly hospital sensory knowledge training

3, the organization's medical staff to participate in the hospital hospital infection knowledge training and examination.

Six, hospital infection monitoring indicators

1, disposable syringes, transfusions, blood transfusion devices after the use of the disfigurement rate of 100%.

Outpatient work plan Part 3

20xx year is the hospital to face new challenges, seek new development year, the task is arduous and heavy. This year, the outpatient clinic in the hospital under the correct leadership of the leadership of the correct leadership, centered on the theme of "three good and one satisfaction", to carry out medical services, and strive to create a patient first, people-oriented, and constantly improve the quality of medical care and safety. 20xx years of the specific work arrangements are as follows:

First, the main goal

1, outpatient prescription Qualified rate of outpatient prescription ≥ 95%;

2, outpatient medical records written in a qualified format ≥ 95%;

3, outpatient and discharge diagnosis rate of ≥ 90%;

4, registration, pricing, charging, pick up medication waiting for the service window waiting time of ≤ 10 minutes;

5, first aid medicines, equipment, integrity rate of 100% (acute, poisonous, anesthesia management, special cabinet, special locks, daily delivery of counts, and the quality and safety of medical care).

6, one person, one needle, one tube, one sterilization implementation rate of 100%, routine instrument disinfection and sterilization rate of 100%.

7, hand hygiene compliance and hand washing rate ≥ 90%.

8, outpatient satisfaction ≥ 90%.

9, local patients follow-up appointment rate of 50%.

Second, the management of the department

Scientific, comprehensive, rational and efficient management is a strong guarantee of the quality of medical care and medical safety, in order to effectively improve the overall management level of the department, this year will mainly focus on the following tasks:

1. Strengthening of the administrative management of the department.

Strict implementation of the hospital outpatient department work rules and regulations, and constantly improve the quality of management and management efficiency. The head of the department from time to time in-depth clinic, found that the problem of timely coordination and resolution. Violation of the rules and regulations of the clinic or individual in accordance with the management of rewards and punishments to take education, counseling, financial penalties and other ways to deal with timely and fair, and strive to cultivate employees love their jobs, consciously comply with the law a good habit.

2. Strongly advocate the "people-oriented" management concept.

In outpatient management actively mobilize the enthusiasm of the staff, regular exchanges with the staff, and seriously listen to their views and suggestions on the development and management of the department, and fully carry forward the democratization of the management of the department and humanization.

3. Continue to adhere to the network information released in a timely manner.

Each clinic doctors pay attention to the hospital OA network in a timely manner, on time to complete the hospital issued 'tasks. At the same time to advocate the staff to proactively contribute to the full development of democracy, the formation of scientific decision-making, to promote the standardization of my department, institutionalization, scientific management process.

4. Clear outpatient management responsibilities, strengthen outpatient management norms, adhere to the patient-centered, and constantly improve the quality of medical services, better serve patients, clinical services, services to the community.

Third, medical quality and medical safety to enhance the level of medical services.

Medical quality is the lifeline of the hospital, and constantly improve the quality of health care is the eternal theme of departmental management. This year will be from the following aspects of good health care quality management, to ensure that the whole year medical safety.

1. Strengthen the medical safety education and related laws and regulations, strict implementation of the "Medical Practitioners Law" and "Regulations on the Punishment of Medical Accidents" in the relevant provisions of the standardization of medical behavior, to do according to the law, to improve legal awareness and self-protection, and respect for the patient's right to know and the right to choose,

to avoid the occurrence of medical disputes.

2. Establish and improve the quality of medical care and medical safety management control system, strengthen quality control, strict implementation of medical writing standards for outpatient registration and a variety of medical documents written quality regular checks. Increase the efforts of medical safety management, to eliminate all the hidden dangers that are not conducive to medical safety.

3. Strengthen the medical staff of the "three basic and three strict" training and continuing education, the Department of monthly learning program to promote the initiative of medical staff to learn, and constantly master new knowledge, and constantly improve professional skills.

4. Strengthen the prevention and control of infectious diseases, found in a timely manner to report, and actively cooperate with the hospital departments, do a good job in monitoring major infectious diseases and group prevention of emergencies public **** health.

5. In order to solve the outpatient special, difficult patients with medical difficulties, and constantly improve the quality and safety of outpatient clinics, seriously do a good job of multidisciplinary comprehensive consultation. The outpatient department office by a person responsible for difficult cases consultation work, according to the patient's condition and requirements, is responsible for determining the consultation time and consultation experts. Regularly summarize the work of outpatient consultation of difficult cases, timely detection and resolution of deficiencies in the work, and constantly improve the work of consultation to improve the quality of consultation.

6, according to the requirements of the hospital, increase the training and management of emergency. Outpatient emergency work is mainly a sudden fire, water, electricity and public **** health emergencies and infectious disease outbreaks and epidemics. First of all, do a good job of emergency training, requiring each staff member to master the emergency measures, so that once the emergency can be correctly dealt with, to minimize the harm.

Fourth, improve the service measures, simplify the service process, to provide patients with fast, high-quality service.

1, the outpatient clinic layout is scientific, reasonable, orderly process, coherent and convenient. The outpatient clinic constantly listens to patients' suggestions and shortens the medical process. Strive to reduce the "three long and one short" phenomenon.

2, strengthen the guide service and outpatient window management, standardize the service language, adhere to the "three good and one satisfaction", "green channel" and other activities. Strengthen the medical guide and service work, improve the rate of patients consulting and making appointments to the hospital. Take all kinds of ways to simplify and optimize the service links, shorten all kinds of waiting and all kinds of inspection, report time.

3, further planning and improve the outpatient call system, based on the consolidation of medical and surgical outpatient clinics, in order to achieve the purpose of facilitating patient access.

4, do a good job of convenience services, there are people in charge of outpatient hall of convenience services, the implementation of measures in place, if necessary, accompanied by critically ill patients for examination and hospitalization procedures, etc..

5, seriously do a good job of booking treatment.

V. Safety production work.

The work of production safety is a great responsibility and should not be ignored. In order to ensure the safe production of the hospital, the department set up a production safety leadership group headed by the director of the department, to develop a good annual production safety work plan, and constantly improve the production safety work system and the emergency plans.

Six, improve the level of outpatient services.

Strengthen the quality of the department staff education, professional ethics education, behavioral style of construction, medical ethics education, legal education in an important position, and through the development of substantive work to help workers establish a "people-oriented" wholeheartedly for the people's awareness of the service and the correct world view, outlook on life, values. We actively participate in practical activities such as job training, three good and one satisfaction activities, expert clinics, etc., to continuously improve the management level, medical quality and service quality of the department, so that the general public can really get the benefits. Do a good job in the reception and handling of letters and visits to the patient's visit in a timely and appropriate manner, and regularly do a good job of patient satisfaction surveys.

VII, do a good job of outpatient health cleaning assessment and management.

Under the leadership of the hospital Aiwei will carry out outpatient health supervision and assessment, to provide patients with health, warm, pleasant, comfortable medical environment.

Chinese and Mongolian Medical Hospital

January 05, 20xx

Outpatient work plan Part 4

20xx year ended successfully, under the correct leadership of the hospital leadership, under the help of the higher business management department, the outpatient clinic work has made great achievements. In order to do a better job in the next year, so that the outpatient department more harmonious and innovative, close to the community, close to the patient, the overall consolidation of good people to enhance the quality of outpatient medical care, the work of a new level, the development of the work plan is as follows:

Three seriously implement the implementation of the hospital to carry out the "three good and one satisfaction" and medical action, continue to implement outpatient "one-stop" service, shorten the time of the masses to shorten the time of access to health care, to facilitate the patient to see a doctor, everywhere patient-centered, quality-centered, wholeheartedly for the patient service. The company's business is to provide a wide range of services to the public.

V seriously implement the first physician responsibility system, do not allow over-scope of practice and unlicensed.

VII with the hospital infection office to grasp the infection management work, regular supervision of the hygienist's disinfection, sterilization work, do a good job of classification management and registration of medical waste, to ensure medical safety, and to maintain the health of the regional environment clean and sanitary.

Nine obey the leadership at all levels, listen to the arrangements, timely completion and seriously convey the hospital issued by the work of the task.

First, pay attention to the investment in equipment, and vigorously improve the service capacity

xx year, is the hospital's "opening year", but also the hospital's "development year", to the town of Tianhe and Zhou Zhou's "development year", to the town of Tianhe and Zhou's "development year". The concept of "operation":

1, vigorously strengthen the investment in equipment, we invested heavily in the introduction of South Korea dental implant system, Japan root canal treatment system, dental white sandblast cleaning system, low radiation dental x-ray machine system, cell phone disinfection system, etc., and constantly improve the ability to serve;

2, adhere to the standards of humanization, careful planning and decoration of the clinic, we have set up a "high standard" in our hospital, and the "high quality, high standard" perspective and "occupy the market, lay the foundation, the cost of operation" concept. We set up in our hospital "three rooms and two districts", three rooms both special clinic, orthodontic room, comprehensive treatment room, the second district for the two leisure waiting area, one of them TV-based, a newspaper-based, in order to suit the needs of different groups of people waiting to be diagnosed, so that the general public as far as possible to enjoy the health care services in a comfortable, elegant environment.

The second focus on quality management, to eliminate cross-infection

Our purpose is "medical safety is no small matter, the interests of patients is no small matter, so defects can be avoided," medical quality management is our At the same time vigorously strengthen the cleaning of medical equipment, disinfection, sterilization and medical waste recycling work, to effectively eliminate cross-infection, to ensure medical safety;

3, painless medical treatment, in order to reduce the pain, we insist on the use of imported ultra-fine needles and imports of Bi-Blue anesthesia, with the careful operation, combined with careful treatment program, weigh the pros and cons of each program, *** with the development of treatment programs, and In every step of the initiative to obtain the prior informed consent of the patient;

4, affordable health care, we continue to increase the cost of medical care, and constantly improve the quality of medical care and advanced equipment investment in the case, we are strictly enforced and lower than the provincial Price Bureau of non-profit medical institutions to charge the fee standard, to the most affordable prices directly to the benefit of the masses, and get the masses of the unanimous praise.

Three, pay attention to the service connotation, set up a good reputation

"to service, tree reputation" is the goal of our pursuit, in the daily clinic work, we have always been consistent with the "people-oriented" concept, and constantly improve the quality of life. "I want to serve";

2, the strict implementation of the five sound activities, namely, "to welcome the voice, ask the voice of the answer, leave the voice of the send, do not understand the voice of the explanation, dissatisfied with the voice of the apology";

3, to carry out the booking of outpatient clinics, in order to save the patient's waiting time, we are on the network and in the hospital. Waiting time, we have opened an appointment service on the network and telephone hotline for your convenience, patients can make an appointment for the next visit through various ways according to their convenience as long as they receive the first examination and treatment in our hospital;

4, constantly improve the management of outpatient clinic website for the convenience of the majority of patients to query the oral health care information and understanding of the hospital a variety of information and communication between doctors and patients;

5, pay attention to the clinic environment at any time clean, elegant, comfortable, keep the windows and mirrors quiet, and free tea for waiting patients and their families.

Fourth, focus on dedication to society, and actively carry out social welfare activities

We in accordance with the characteristics of our hospital and the needs of the masses, and constantly unite and organize the majority of employees to devote themselves to social welfare undertakings, and to give full play to the humanitarian spirit of the white angels to help the wounded and the dead:

1, set up a youth volunteer service team to The form of the organization to participate in community health services;

2, to carry out the "heavy evening love, send warmth" activities, we regularly organize excellent medical staff to the Palace for the elderly, the village apartment for the elderly to carry out oral health checks for the majority of the elderly, and free gift of oral health care medicines;

3, the organization of young volunteers in-depth villages, door-to-door, gratuitous visits, follow-up activities and oral health education and oral health supplies and other activities;

4, actively participate in the "one-day charitable donations" activities, we in various occasions to the Wenchuan earthquake compatriots donations of nearly more than 3,000 yuan;

5, actively carry out the "Love Teeth Day" activities on September 20 this year, we organized 12 medical staff to Zhuangquan village streets to focus on the oral health of the elderly as the theme of the clinic activities, the scene to the oral examination and blood pressure measurement of the masses to be the first, an endless stream of activities we *** to the elderly over 50 years of age to give medicines and vouchers amounting to more than 50,000 yuan, distribution of oral publicity activities to the public. More than 10,000 yuan, issued more than 10,000 copies of oral publicity materials, the masses have been unanimously praised and praised.

In short, looking back at the work of the past year, the foundation of our work has a new development, measures have a new initiative, the situation has a new breakthrough, at the same time, we are also soberly aware that there are still many shortcomings in our work, in the new year, we will be more enterprising, pioneering, pragmatic and pragmatic work, and strive to establish a new success for the construction of our hospital strong hospital.

A outpatient work plan Part 6

First, around the theme of the hospital, "Learning Year" proposed learning and training

1. Actively participate in the hospital to organize a variety of learning and training.

2. According to the characteristics of the department, the organization of weekly business learning, and do a good job of learning registration. Daily examination and assessment once.

3. Encourage workers to study and participate in training and learning within and outside the hospital, and strive to improve the level of business skills.

Second, do a good job in preparing for the second hospital accreditation

1. According to the hospital, medical department, nursing department, infection department and other functional sections of the arrangement, step by step to prepare.

2. According to the provisions of the standard rules of the second hospital accreditation to do a good job in the daily work of the writing of various medical instruments. The company's website is a good source of information about the company's products and services, and the company's website.

3. with the medical department, the nursing department to do a good job of emergency department preparatory work.

4. Regularly organize the medical staff of the department to learn and master the rescue and treatment of acute and critical illnesses within the scope of the department, and to be familiar with the rescue process of various diseases.

5. Regularly train all kinds of first-aid technical operation and conduct examination.

6. Arranging and organizing the study of the "three basic" knowledge, and monthly examination.

Third, good medical service

1. Continuation of the "Year of Service" activities, long-term adherence to the "next station service model" and gradually improve, develop work habits.

2. Promote civilized language, polite service, face every patient with a smile. Provide patients with a variety of humanized services, such as hot water, water heater, etc.

3. Maintain the health of the medical environment, to create a good medical environment for patients.

Fourth, the continuation of the "quality year" activities to improve the quality of medical care and ensure medical safety.

1. Organized to study the core medical system, requiring each employee to familiarize themselves with their own core system and seriously implement the work.

2. All kinds of medical operations are carried out strictly according to the medical operation standard. The company's main goal is to provide the best possible service to its customers. Before treatment, during and after treatment, carefully check and verify to prevent errors and accidents.

3. Do a good job of writing a variety of medical documents, seriously do a good job of outpatient registration, outpatient medical records, prescriptions and critical patient condition and treatment of various records, to prevent the occurrence of medical disputes.

4. On and off duty on time, strict shift handover system, to eliminate off duty.

5. Strengthen the inspection during the treatment process, and strengthen the communication with patients. Early detection of problems and timely solution.

V. Improve the bonus distribution system

1. Adhere to the principle of openness, justice and fairness, and do a good job in all kinds of workload statistics, to do more work more pay, in order to stimulate the enthusiasm of the workers.

2. The development of the Office of the bonus distribution program to the various positions to develop work tasks and income generation goals.

VI. Strengthen the management of labor discipline

1. 10 minutes early in the morning to go to work, early shift on time.

2. Eliminate the phenomenon of late arrival and early departure, found a fine of 30 yuan.

3. All kinds of leave should go through the leave procedures, otherwise it will be treated as absenteeism.

In order to make the outpatient clinic better towards the direction of institutionalization and standardization, we have formulated the following work plan for the outpatient clinic in 20xx:

First, further improve the rules and regulations;

Second, continue to promote the implementation of a variety of forms of booking system, and cooperation with the social services section, to strengthen the hospital departments and our hospital sitting expert publicity efforts;

Second, continue to promote the implementation of various forms of appointment system, and cooperate with the social services section, to strengthen the hospital and the hospital sitting experts.

Third, strengthen the inspection and supervision efforts, so that the doctors can be on time and according to the amount of clinic, so that we wait for the patient, not let the patient wait for us;

Fourth, and orthopaedic consultation, in order to promote as soon as possible to a long time fixed staff outpatient clinic, whether from the patient diagnosis and treatment, and from the management of the department, to ensure that the doctor's time and the quality of the clinic is a great benefit;

Fifth, more and more with the Clinical Center for the treatment of patients and the hospital, and the hospital's medical staff.

Fifth, more and more clinical departments to contact, in addition to the existing external experts, if there are departments willing to hire experts, we will also actively cooperate, reported to the hospital leadership, to make the most reasonable arrangements.