First of all, I need to make it clear that what you mean by "paying for medical insurance by mobile phone" refers to medical insurance-related operations through mobile APP or other mobile devices, such as querying medical insurance information and reimbursing expenses.
When the mobile phone payment for medical insurance shows that it is unacceptable, there may be the following reasons and solutions:
1. Network connection problem: Please ensure that the mobile phone is in a good network environment, try to reconnect to the Wi-Fi or mobile data network, or try another network environment.
2. System maintenance or failure: Sometimes the medical insurance system will be maintained or failed, resulting in inadmissibility. You can try again later, or contact your local medical insurance agency to see if the system is working properly.
3. Account or information problem: Please ensure that the medical insurance account information is correct, including account number, password and personal information. If necessary, you can contact the local medical insurance institution to verify the account or reset the password.
4. Personal qualification restrictions: Some medical insurance operations may have specific qualification requirements, for example, some medical insurance participants can perform certain operations. Please confirm whether you meet the relevant qualification requirements.
To sum up: if the above methods still can't solve the problem, contact the local medical insurance institution in time, describe the problem in detail and seek help and guidance. Will be able to provide more specific solutions and support.
Legal basis:
People's Republic of China (PRC) social insurance law
Article 23
Employees should participate in the basic medical insurance for employees, and employers and employees should pay the basic medical insurance premiums in accordance with state regulations.