In our ordinary daily life, the use of commitment letter more and more places, in the writing, the commitment letter has a certain writing norms. How to write a proper letter of commitment? The following is I help you to organize the tender after-sales service commitment letter, I hope to be able to help you.
Bidding after-sales service commitment letter 1
Quality assurance measures, training programs, the content of after-sales service and commitment
Quality assurance measures:
1, raw material procurement strict quality control, and put an end to unqualified materials into the factory.
2, machine tool manufacturing is strictly in accordance with the implementation of quality management system certification to ensure that each piece of processed products qualified and high quality.
3, the machine tool factory strictly check the precision of the machine, noise, electrical components to ensure that each one is a high-quality products.
4, do a good job of the user's pre-sale, sale, after-sales service, close cooperation with the guidance of users.
5, regular visits to the user to ensure that the use of machine tools do not appear in the process of any quality problems, in principle, every six months for the customer regular door-to-door service.
6, machine tool quality free warranty period of 2 years.
Training programs:
1, regular training courses.
2, at any time to come to the factory training.
3, for this project, our factory can send technical engineers to the customer site training respectively, to improve the efficiency of the service, customer convenience. Let the batch of equipment as soon as possible for the teaching service.
The content of after-sales service and commitment:
1. Maintenance personnel are highly skilled technical personnel, to ensure that in the guidance of the user to use, debugging, maintenance process in a timely and accurate judgment and solve the problem of the machine tool, do not leave the tail.
2. 1 hour after receiving the user's fax to return to the user's phone in a timely manner, to understand the analysis of the problem and the use of the situation. If you need to go to the scene to guide or repair the machine, to ensure that 1 working day to the user to solve the problem.
3, the machine to the user, after-sales service personnel to do not train the user can not leave, the machine can not leave the debugging bad, the machine can not leave the maintenance of machine tools do not solve the problem, the user can not leave the debugging or maintenance of machine tools are not satisfied.
4, the service process to do a good job of the user each machine tool files, timely cooperation with the user to do a good job of regular maintenance of the machine tool.
5, the warranty period to provide services free of charge, after the warranty period to charge the cost of spare parts, labor costs are not calculated.
Bidding after-sales service commitment 2
First, after-sales service commitment
1, warranty service
My company promises that all products within 3 years to provide free repair, maintenance services (except for man-made or natural disaster causes damage).
2, localized service
In Xingtai has a branch, to provide long-term localized service.
3, spare parts service
The core equipment to provide spare parts, other equipment to provide adequate spare parts, failure can not be resolved in a timely manner when the replacement of spare parts to ensure the normal operation of the system.
4, service response time
The warranty period, my company promises that according to the troubleshooting process, 0 hours to respond to the resident staff through the monitoring software to solve the problem remotely, if through the monitoring software can not be solved remotely, according to the failure of the scene and the distance from the Municipal Bureau of Public Security, the on-site technical personnel will be rushed to the scene within 0 to 3 hours, and in 8 hours to complete the user has faulty product Maintenance, within 8 hours can not solve the problem, replacement of spare parts, spare parts, within 12 hours to restore communications, fault resolution to notify the user and enter the file, the faulty product back to the factory to repair and find the cause of the failure.
The after-sales service team held a meeting to study the cause of the failure, and develop a response program to prevent the same or similar failures occur again.
5, tour maintenance services
In addition to timely response to system problems, customer service engineers will also visit the site on a regular basis (4 times / year), the inspection includes:
Understanding of the system operation; diagnosis of operating system problems; to solve the customer's system problems; system health checks; preventive software installation;
Give users and system-related technical support and consulting; fill out a list of users with the system.
Give users technical support and consulting related to the system; fill in inspection reports and submit them to the Municipal Public Security Bureau and the company headquarters on a regular basis.
6, fault resolution process
7, special handling
In the event of major emergencies (such as natural disasters, man-made factors caused by large-scale failure of the system, etc.) or special periods (such as comprehensive upgrade of the system software, the higher inspection, the implementation of major tasks, etc.), it is necessary to staff on duty, the company will send technicians, to provide 7 * 24-hour service on-site service until the system is back to normal operation or a special period of time. Until the system returns to normal operation or the end of the special period.
If the core equipment fails, affecting the normal operation of the whole network or part of the network, we will replace the spare machine in time to restore the business, to ensure that the loss is minimized.
Bidding After-sales Service Commitment 3
According to your invitation to bid for the bidding project of _________ on _______, 20___, we make the following after-sales service commitments for the project:
1. There are legal and manufacturer-approved sales channels, and the goods provided are guaranteed to be brand new, original and genuine products, and Get the standard technical support and after-sales service provided by the manufacturer in mainland China.
2, to the contract terms, the direction of payment to respond to all.
3, the use of units to provide technical training and maintenance of general knowledge training.
4, to provide a complete set of engineering system "warranty service", and warranty period to provide "quarterly" equipment maintenance (including pressure system testing, water temperature testing, electronic control system testing, air circulation system testing, water supply system testing, etc.).
5, the equipment into operation, the warranty period of the whole set of engineering failures free of charge, and provide free maintenance; the supply of spare parts and consumables at the most favorable prices, free of charge service fees.
6, maintenance response time: after receiving the fault notice must be within twenty-four hours to make a reply, the general problem within forty-eight hours to solve, such as in the case of major problems or other temporary there is no way to quickly solve the problem within a week.
7, spare parts, spare parts: the company has a sufficient number of commonly used spare parts, to deal with a variety of general failures in a timely manner, the company has an after-sales service center, the urgent need for spare parts, spare parts can be reached within twenty-four hours on the scene.
8, my company has established a complete set of perfect after-sales service system and service procedures, and equipped with professional technicians to ensure that the entire after-sales service can be timely and comprehensive implementation.
Bidder: ______ Limited
Bidder's Representative (Signature):
Date: ___, 20___
Bidding for after-sales service commitment 4
To: ____________
______ (hereinafter referred to as we) in the ____________ project bidding, if we are fortunate to win the bid, thank you very much for the jury and the construction unit's trust, in the construction and construction of the project, in addition to our response to all the terms of the bidding documents and performance of the contract content, and the after-sales service of the project to make the following commitments:
1, bidding for the products belong to the national provisions of the "three bags
2, the bidding product has a professional after-sales service organization, and will be clearly explained in the bidding documents, and attached to the manufacturer's after-sales service commitment.
3, after the completion of the project, we will be responsible for the quality of the project for one year of free warranty, quality service, to realize our faithful commitment; truly first-class construction, create a first-class quality of service purposes.
4, we guarantee that the completion of the project, the relevant departments certified within two working days after the bidding party to provide door-to-door "centralized" training services to ensure that the use of the user in the operation of the product fully understand the performance of the use of specifications; eliminate accidents and hidden dangers, and improve work efficiency.
5, telephone consulting: in the quality of the warranty period to provide technical assistance telephone, to answer the bidder in the use of the problems encountered in a timely manner for the bidder to put forward proposals to solve the problem.
6, on-site response:
6.1 We received the repair notice, telephone consultation can not be resolved, we promise to arrive at the scene within 24 hours to deal with, to ensure that the product works normally.
6.2 If it can not be solved within 24 hours, we will provide spare products within 24 hours so that the bidder can use it normally. If the fault is not solved within 24 hours, the tenderer has the right to deal with the fault by itself, and the costs incurred will be deducted from the quality warranty.
6.3 In the event of an emergency repair accident, we will ensure that we arrive at the scene of the accident immediately after receiving the notification.
6.4 For quality problems related to safety, we will report them immediately and take precautionary measures in time in accordance with the Regulations on Quality Management of Construction Works.
7, the warranty period outside the service commitment: after the quality assurance period, we likewise provide free telephone consulting services, and commitment to provide products door-to-door maintenance services.
8, such as bidding for product upgrades, updates, replacement, maintenance and other needs, we are committed to providing after-sales service at a favorable price.
The above is our after-sales service commitment to the project, if we can not meet the requirements of the Party and our commitment to the standard, in the after-sales service to the bidding party to cause huge losses, we are willing to be penalized by laws and regulations; bear the responsibility for this, and compensate for all the economic losses caused by this.
Commitment unit: ______ Company
Authorized representative: ____________
Date: ___20___ month
Bidding for after-sales service commitment letter 5
Client's enterprise valid business license No.: xxx Address: No. 31-5, Yanquan Road, Chenzhou City Economic nature: Limited liability company Registered capital: three hundred thousand yuan whole Business mode: production, sales Business scope: standard parts, hardware and electrical appliances, machinery and equipment sales, production.
Chenzhou Hengrong Industry and Trade Co., Ltd
Project Name: Hunan Black Gold Times Co. After-sales service commitment letter 6
To: ____________
Limited (hereinafter referred to as we) in the project bidding, if we are fortunate enough to win the bidding, we are very grateful to the jury and the construction unit's trust in the process of construction and construction of the project, in addition to responding to all the terms of the bidding documents and the performance of the contract content, and the after-sales service for the project to make the following commitments
1, the bidding products are state regulations "three packages" range, and ensure product quality assurance period is not less than the "three packages" provisions; quality assurance period commitment is better than the state "three packages "
2, bidding for products with professional after-sales service team, and will be clearly explained in the bidding documents, with the manufacturer's after-sales service commitment;
3, after the completion of the project, we will be responsible for the quality of one year's unpaid warranty, quality service, to achieve our faithful commitment; really! To achieve first-class construction, create a first-class quality of service purposes;
4, we ensure that the completion of the project, the relevant departments certified within two working days after the bidding party to provide door-to-door "centralized" training services to ensure that the use of people in the operation of a full understanding of the product performance, the use of specifications; to eliminate the potential for accidents and improve work efficiency;
5, we will be responsible for a year's warranty. Improve work efficiency;
5, telephone consulting: in the quality of the warranty period to provide technical assistance telephone, to answer the bidder in the use of the problems encountered in a timely manner for the bidding party to put forward proposals to solve the problem;
6, on-site response:
6.1 We received the repair notice, telephone consulting can not be resolved, we are committed to arriving at the scene within 24 hours to deal with, to ensure that the product works properly;
6.1 we received the repair notice, telephone consulting can not be resolved, we promise to arrive at the scene to processing, to ensure that the product works normally;
6.2 can not be resolved within 24 hours, will provide spare products within 24 hours, so that the bidder can be used normally.
If the fault is not resolved within 24 hours, the tenderer has the right to deal with the fault, the costs incurred in the quality warranty deducted;
6.3 Emergency repair accidents, we have been notified to ensure that we arrive at the scene of the accident immediately;
6.4 For the quality of the problems involving safety, in accordance with the "Regulations on the Management of the Quality of Construction Works", to report immediately, and take timely preventive measures to ensure that the product works properly;
6.4 For the quality problems involving safety, in accordance with the "Regulations on the Management of the Quality of Construction Works".
6.4 For quality problems involving safety, in accordance with the provisions of the Regulations on Quality Management of Construction Works, we will report them immediately and take precautionary measures promptly.
7, outside the warranty period service commitment: after the quality assurance period, we also provide free telephone consulting services, and commitment to provide product maintenance services;
8, such as bidding for product upgrades, updates, replacements, maintenance and other needs, we are committed to providing after-sales service at a favorable price.
The above is our commitment to the project's after-sales service, if we do not meet the requirements of the party and
Our commitment to standards, in the after-sales service to the tenderer caused huge losses, we are willing to be penalized by laws and regulations; bear the responsibility for the resulting compensation for all the economic losses caused by this.
Commitment Unit: ______ Company
Authorized Representative: ____________
Date: ___Year ___Month ___
Bidding After-sales Service Commitment 7
Bidding Commitment To: **People's Hospital
Our company fully responds to the **People's Hospital Xincheng Branch 1300t/d wastewater treatment project construction bidding documents, bid evaluation methods and bidding Q&A and other documents of all the content and requirements, the project such as by my company won the contract, my company would like to make the following solemn commitment: