Abbreviation for United Parcel Service.
UPS originated as a messenger company in Seattle, USA in 1907, delivering letters and packages to retail stores. With the business principle of "best service at the lowest price," it gradually spread throughout the west coast of the United States. By the 1930s, UPS was serving all major western cities and developed the first mechanical parcel sorting system. In the 1950s, UPS acquired the rights of a "common carrier" and expanded its parcel delivery business from retail outlets to the general public, becoming a direct competitor to the USPS.
Founded: August 28, 1907, Seattle, Washington.
Worldwide Headquarters: Atlanta, California
Chairman and CEO: Michael L. Eskew
2004 Revenue: $36.6 billion
2007 Revenue: $49.7 billion
Number of Employees: 425,300 worldwide (U.S. 358,000; Int. 67,300)
Parcel Operations
2004 Delivery Volume: 3.6 billion packages and documents
Daily Delivery Volume: 14.1 million packages and documents
Daily U.S. Air Volume: 2.1 million packages and documents
Daily International Delivery Volume: 1.4 million packages and documents
Service Area: More than 200 countries and territories; every address in North America and Europe
Customers: 7.9 million per day (1.8 million pickups, 6.1 million deliveries)
UPS.com: 145 million hits per day on www.UPS.com, including an average of 10 million online parcel tracking requests per day
Service Locations: 4,200 UPS Stores; 1,500 UPS Business Stores (worldwide); 1,000 UPS Service Centers; 17,000 Authorized Service Points; 40,000 UPS Drop Boxes.
Operations: 1,748
Delivery Fleet: 88,000 parcel carriers, covered wagons, tractors and motorcycles
UPS Jet Fleet: 269; 9th largest in the world
Leased Aircraft: 305
Daily Segmentation: 1,071 domestic; 767 international
Number of Airports Served. >
Number of airports served: Domestic: 400; International: 377
Founded in the U.S. in 1907 as a messenger company, UPS has grown to become a $30 billion company through a clear commitment to the goal of supporting global commerce. Today UPS, or United Parcel Service, is a global company whose trademark is one of the most recognized and admired in the world. As the world's largest express carrier and parcel delivery company, it is also a leading provider of specialized transportation, logistics, capital and e-commerce services.
Hong Kong Import
1, the company undertakes import and export and Hong Kong import business international transportation agency business, involving booking, distribution, warehousing, container consolidation, customs clearance, inspection, insurance and other related short-distance transportation and import and export consulting business . Including: import and export agent, China import and export, import and export business, import and export customs clearance, import and export practice, import and export product information, import and export trading company.
2, the company and the Shenzhen ports of customs, wharves, customs companies have good relations of cooperation, can be for the customer on behalf of customs clearance, dynamic plant, commodity inspection and other export-related services.
3, the company and foreign well-known customs clearance enterprises to maintain good relations of cooperation, can help the majority of customers destination port customs clearance of one-stop service.
4, high-quality international courier services, and international courier companies have good relations of cooperation.
5, according to customer requirements on behalf of the import and export agency business.
Yantong Express: We take "your needs, our service" as the concept, "safe, fast" service purpose, for a long time, is committed to providing customers with the best quality UPS Express, UPS Express services, the most favorable UPS Express, UPS Express price, we have been supported by friends from all walks of life, our modern management system, professional service personnel, so that your goods around the world unimpeded, Yantong Express is the achievement of your career is the most trustworthy partner.
The widespread use of information technology
Compared with competitors FedEx (FedEx), UPS traditionally focuses on quality and efficiency, more or less despise or even ignore the application of advanced technology. technically speaking, you're walking into a 1975 organization". Since the early 80's, FedEx has been involved in the air express market, has always attached importance to the development and utilization of new technologies, through automatic reporting, automatic sorting, automatic tracking and other systems, greatly reducing the cost of air transport services, so that FedEx dominated the air express market in the 80's, forcing UPS to increase the investment in information technology and in a very short period of time to reach or even exceed in some aspects of FedEx's technological level. The company's technology was also a major factor in the success of the company's business.
In 1988, UPS expanded its 600-terminal IBM mainframe to 17,000 terminals. That same year, UPS acquired Roadnet and II Morrow, two technology companies that developed a system that allowed shippers to track each delivery vehicle along the shipping route on a computer screen and regulate the engine with a set of on-board equipment to help UPS vehicles avoid breakdowns. And UPS technicians began to develop an automated package tracking system similar to that of FedEx.In 1989, UPS invested $80 million in a computer and electronic communications center in Mahwah, N.J., that connected to UPS's worldwide computer network.In 1991, UPS embarked on an audacious move, counting on the development of the "In 1991, UPS embarked on a bold move to push the competition into the high-tech arena by developing the Delivery Information Acquisition Device (DIAD) to surpass FedEx's information system capabilities. At present, each wearing a dark uniform UPS delivery drivers are equipped with this small DIAD electronic writing pad, through the wireless data transmission system, in reading the information at the same time the data transmitted to the UPS data network. When the consignee signs for the goods on the electronic writing pad, all the information will be instantly transmitted to UPS's extensive electronic tracking system, and at the same time the consignor will be able to check this information on the Internet, and can see the consignee's signature. Through DIAD, it is also possible to reach the driver with information such as road traffic conditions and where there are customers who need to pick up their shipments. Even with decades of experience in ground transportation, UPS relies on the Global Positioning System (GPS) to plan each driver's delivery route in conjunction with the number of shipments being sent. Not only that, but UPS's unique mobile solutions also allow customers to track their deliveries from anywhere, at any time, through PDAs, cell phones and even wireless pagers. To make a delivery, simply enter the zip code of your location into your Pocket PC and you will be able to get information on the nearest UPS pickup point; or simply use UPS's location-based software to find the location of the pickup point.
Over the past decade, UPS has invested more than $11 billion in new technologies, and continues to grow at a rate of $1 billion per year, including the construction of information backbones, PCs and laptops, wireless communications and mobile data exchange systems. These investments have not only made real-time tracking of shipments a breeze, but have also led to a new wave of business model changes around the world. As Fortune magazine puts it, today's UPS is no longer a Trucking Company with Technology, but a Technology Company with Trucks. UPS currently employs 4,000 programmers and technicians. It has two large data centers in Mahwah and Atlanta with 14 mainframes capable of running 1.134 billion instructions per second. 713 mid-range computers and 245,000 PCs, as well as 3,500 LANs and 130,000 connected workstations are part of UPS's global network in more than 100 countries, serving more than 900,000 customers. UPS's global network spans more than 100 countries and serves more than 900,000 customers. UPS currently processes an average of 2.5 million online shipment tracking orders per day on its Web site, and 1.7 million shipment tracking orders via mobile radio communications; during the 1999 Christmas season, the UPS Web site processed a record 3.3 million online tracking orders in a single day.
UPS's information technology accomplishments have not only brought it profits and awards, but more importantly, they have provided a sound technological foundation for UPS's next industry expansion.
Total Logistics and Supply Chain Management
Beginning in 1993, UPS introduced supply chain management services under the name of World Wide Logistics (WWL), and in 1995, the UPS Logistics Group was formally established to lead the company's logistics services. Logistics has become the fastest growing division of UPS, with an annual growth rate of 70% over the past two years. Through the establishment of more than 450 centers in more than 50 countries, UPS Logistics Group to provide customers with a comprehensive alternative parts and product supply chain management, as well as returns, repairs and other after-sales service logistics management, reduce the cost of customers in the field of circulation, improve the quality of service.
As a logistics chain management experts, UPS Logistics Group will play its own transport advantages to the extreme, minimize the transport process may cause delays, creating the so-called "runway side effects" (End of Runway Effects), in the airport side of the establishment of logistics management centers. Alliances have been formed with a number of high-tech companies to provide them with inventory, distribution and even after-sales service. For example, UPS's largest airfreight hub is at Louisville Airport in Kentucky. Ninety airplanes converge there late at night, with one landing every two minutes for three hours. Every day Hewlett-Packard airlifts damaged computers to the airport. They are transported to the UPS logistics center by the airport, where 60 technicians fix them and send them back to the airport for same-day shipment. This department repairs 800 computers a day.
In February 2000, Ford Motor Company announced a strategic alliance with UPS Logistics Group designed to accelerate the delivery of Ford Motor Company's finished vehicles. Through the optimization of the transportation network and the use of information technology, vehicles can be delivered from Ford to agents and customers in 40% less time, and make it possible to deliver on time. At the same time, the alliance will provide an Internet-based shipment tracking system that will allow Ford and its dealers to track each vehicle online from production to shipment. This system will eventually be made available to consumers, who will not only be able to order cars online, but will also be able to check the status of the car during production and transportation.
UPS has also become a logistical pillar of the emerging online retail industry through the provision of logistics services. 55% of the merchandise ordered online in the United States during the Christmas season of 1998 was delivered by UPS (32% by the U.S. Federal Postal Service and 10% by FedEx). UPS is responsible for warehousing and delivering Nike shoes and athletic apparel. When a consumer clicks on Nike's Web site to place an online order, the order information is automatically sent to UPS's system. Every hour, merchandise ordered over the Internet is loaded onto a truck and transported to UPS's distribution hub, where it enters its transportation system until it is delivered to the consumer. In addition, UPS operates a telephone ordering center in St. Anthony's in place of Nike, which accepts telephone orders from consumers and transmits the ordering information to UPS's Nike product delivery center. BOO.COM is a U.S.-based fashion Web site, and UPS is responsible for transporting the products of its vendors to UPS's distribution center, where the products are inspected for quality and packaged in boxes bearing the BOO.COM logo and then delivered to consumers. COM logo, and then deliver them to consumers. On the other hand, when UPS will be delivered to the hands of consumers, its system will automatically send an electronic confirmation message to the manufacturer's finance department, so that the manufacturer can send a timely reminder bill.
Logistics support and extended services
Modern business is a synthesis of logistics, information flow and capital flow, and by grasping these three, we can grasp the future of the business world. Therefore, the combination of logistics and information technology, UPS and the business tentacles deep into the financial field. 1998, UPS Capital Corp. (UPS Capital Corp.) was established to provide customers with agents to collect cash on delivery (Cash On Delivery, referred to as COD), mortgage loans, equipment leasing, international trade financing and other financial services.
UPS Capital Corp. to provide international trade financing services to manufacturers or factories will be more flexible in the scheduling of funds, order receiving power will be greatly increased, the comprehensive enhancement of the industry's competitiveness. High-tech product manufacturers in the box delivery at the same time, you can with the bill of lading to the UPS capital company to get the payment. And through the traditional international trade wire transfer or put account transaction mode, from the shipment of boxes to really get the payment, at least 45 to 60 days, the operating turnover of the capital pressure is extremely heavy. UPS Capital's innovative financial services, the modern business settlement is a revolutionary approach. International trade settlement only in the Asian region business volume reached more than 100 billion U.S. dollars. UPS through the logistics of auxiliary and extended services, to grasp this business opportunity, and the formation of an alternative global financial institutions.
An example of this financial services process: the assumption that the Los Angeles fashion company to the Malaysian fabric suppliers to order goods. UPS received the goods shipped by the Malaysian supplier, you can instantly pay up to 80% of the purchase price. Once the goods are delivered to the consignee in Los Angeles, UPS collects the payment and pays the balance to the Malaysian company. This is a much faster and more efficient way for the Malaysian seller to get paid than a letter of credit, and for the Los Angeles buyer the reliability of the delivery date is guaranteed. For UPS, its service network throughout the world, especially in the United States import express market, UPS occupies 70% of the market share, familiar with all the buyers, and therefore the credit inquiry ability of the business to and from, far better than the general bank. In addition, the goods in the UPS hand delivery, UPS mastered the right to transport goods and control, its low-risk financing advantage is any bank can not match.
UPS's international trade finance service first chose Hong Kong as its Asian operation center, and set up a UPS Capital branch in Taiwan, then in Thailand and Malaysia, and set up a European operation center in London, England, with the headquarters in Atlanta, USA, directing the whole situation.
The COD service provides a convenient way for businesses to make money while also bringing benefits to consumers. In the UPS and the U.S. electrical chain sales company Gateway cooperation, UPS will be sent to the hands of customers, instead of Gateway to collect payment, and then directly deposited into its designated bank account. UPS's service is a perfect fit for the growing popularity of online ordering, online auctions, and TV shopping, where consumers can't feel the quality of the goods before they pay for them. 8% of Gateway's annual sales are pay-as-you-go, and UPS intends to utilize the electronic writing pads that its truckers use to make credit card transfers at the point of delivery.
In addition, UPS Capital creates financing for its customers through services such as receivables assignments, inventory mortgages, and leasing of office and warehousing equipment, and in 1998, the company had a cash operation of $3 billion.
E-Commerce Strategy
E-commerce has gradually become a globalized industry, and UPS's e-commerce strategy is to maximize the integration of its logistics solutions into the user's business processes, and to use its logistics services to enable electronic transactions in the virtual world to be completed in the real world.
In 1997, UPS introduced a set of Internet-based transportation "application program interface" (API), called "UPS Online Tools" (UPS Online Tools). The tools are a stand-alone application module that can be embedded directly into an e-commerce site to complete the site's shipping and delivery functions. The tools provide users with a variety of services, including selection of shipping service types, calculation of shipping and handling charges, calculation of transit time, selection of UPS pickup points, printing of shipping labels, tracking of shipments, etc. The UPS Online Tools are a stand-alone application module that can be embedded directly into an e-commerce site to perform shipping and delivery functions. For example, if a customer orders a product from McClung Computer's Web site, which is connected to a UPS server through the UPS Online Tool, the customer will be provided with a UPS tracking number and will be able to check the progress of production and delivery of the ordered product at any time on McClung's Web site. The customer is given a UPS tracking number and is able to check the production progress and delivery status of their order on McClung's website at any time. "In less than three years since its launch, the UPS Online Tool has been connected to more than 40,000 Web sites, relieving them of the burden of offline delivery and allowing UPS to connect with thousands of consumers, expanding and controlling the package delivery business. "UPS Online Tools is the world's most advanced and powerful shipping application.
Another strategy for UPS to expand its e-commerce business is to form strategic alliances with well-known software developers, authorizing them to apply UPS's online shipping software and supply chain management technology directly to new software they develop, or to collaborate*** with them to develop related software. For example, through Harbinger, IBM, Open Market, Oracle and other companies' e-commerce software can be directly adopted by UPS online transportation tools. SAP, Oracle, People soft and other ERP (Enterprise Resource Planning) technology field dominant companies will be their own IT technology and UPS inventory management, real-time spare parts management and other supply chain management technology combined for the enterprise to develop a complete material management solutions from the beginning to the end. Through these solutions, enterprises can production planning, spare parts procurement, human resources management, finished goods out of the warehouse and other internal plans and UPS spare parts, finished goods inventory and delivery and other external services seamlessly connected, UPS can always grasp the enterprise's material needs, and provide it with the appropriate transportation, warehousing, delivery and other logistics services, maximizing the efficiency of the logistics supply and delivery process The UPS system is a complete logistics service that can be utilized in the entire process.
As the world's largest express delivery company, UPS is also committed to the development of online file transfer services, their core business in the real world and service concepts to the virtual world to promote. 1998 June, UPS launched the "UPS Document Exchange" (UPS Document Exchange) system, which offers a wide range of services to the public. In June 1998, UPS launched the UPS Document Exchange (UPS Document Exchange) system to provide customers with high-capacity, fast, secure online transmission of documents, images and software. 1999, on the basis of the development of a new generation of UPS Online Courier (UPS Online Courier), and in cooperation with Worldtalk, to make the security of data and document transmission over the Internet. In May 1999, Hewlett-Packard announced a partnership with UPS to develop the world's first system for digitally transmitting and tracking paper documents over the Internet. UPS has also developed systems that specialize in the secure transmission of legal documents, invoices, etc. over the Internet.
[edit]Management of UPS
United Parcel Service (UPS) employs 150,000 people and sends an average of 9 million packages a day across the United States and to 180 countries. In order to fulfill their purpose, "to handle the fastest deliveries in the mail transportation industry," UPS management systematically trains their employees to do their jobs as efficiently as possible. Let's take the job of a delivery driver as an example of their management style.
UPS's industrial engineers time-study each driver's route and set standards for each delivery, pause, and pickup activity. These engineers recorded red lights, passes, ringing doorbells, crossings of yards, stairs, coffee breaks, and even bathroom breaks, and entered this data into a computer to give a detailed time standard for each driver's work in the middle of the day.
To meet the goal of picking up and delivering 130 packages a day, the drivers must follow a strict program set by engineers. As they approach the delivery station, he releases his seatbelt, honks the horn, shuts off the engine, and pulls the emergency brake in a seamless sequence to prepare for the start-up and departure of the finished delivery. The driver then comes from the cab to the ground with the folder in his right arm, the package in his left hand, and the car keys in his right. They glance at the address on the package to commit it to memory, then walk briskly to the customer's door at a rate of kind of 3 feet per second, knocking first to avoid wasting time looking for the doorbell. Once the delivery is complete, they finish logging in on the way back to the truck. Doesn't this stereotypical schedule seem a bit tedious? Maybe it is, does it really lead to efficiency? Without a doubt! Productivity experts recognize that UPS is one of the most efficient companies in the world. For example, Federal Express picks up and delivers an average of 80 packages per person per day, while UPS delivers 130. The relentless effort to improve efficiency seems to have had a positive impact on UPS's net profit. It is widely recognized as a profitable company.
UPS Supply Chain Management Solutions
2004 revenues: $2.8 billion
Primary businesses: logistics and distribution, transportation (including air, ocean, road, and rail), freight forwarding, international trade management, and customs brokerage
Specialty businesses: service parts logistics, technology repair and configuration, supply chain design and planning, returns management, and emergency parts. Planning, Returns Management and Emergency Parts Delivery
Facilities: 35 million square feet in over 1,000 facilities in 120 countries and territories
Overnite, a UPS Company
2004 Revenues (Acquired August 2005): $1,650 million
Primary Services: Provides shore-to-shore, less-than-truckload services. Less-than-truckload service leader
Transportation fleet: 6,700 tractors; 22,100 trailers
Facilities: more than 200 service centers
[edit]UPS Asia-Pacific Profile
Asia-Pacific Region
Asia-Pacific Region Profile
Founded: 1986
UPS Asia-Pacific is the world's leading provider of truckload services. Founded: 1986
Headquartered: Singapore
President: Ken Torok
Service Area: More than 40 countries and territories in the Asia-Pacific region
Employees: More than 13,300 in the Asia-Pacific region; 427,700 globally
Asia-Pacific Delivery Fleet: ***More than 1,400 vehicles of all types
Asia-Pacific delivery fleet. More than 1,400 vehicles
Operations (terminals and centers): more than 344
Daily Segments: UPS Weekly Flights Asia-Pacific: 259 flights per week; International: 133 flights per week
Airports Served: 16 intra-Asia-Pacific; 377 international
Asia-Pacific Air Terminals: Shanghai Pudong, Taipei, Hong Kong, Singapore, Pampanga, Philippines
Airports Served: Shanghai Pudong, Taipei Hong Kong, Singapore, Pampanga, Philippines
UPS Shanghai International Transshipment Center
The UPS Shanghai International Transshipment Center, which opened on December 9, 2008, is located at the Pudong International Airport (PVG) and is the third-largest UPS transshipment center in the world. It has the largest on-site Customs control area in the Shanghai region, provides 24/7 customs clearance, and is specifically designed to improve and enhance the quality of service for both express and domestic customers. It is specifically designed to improve and enhance the handling of express and bulk shipments. Equipped with 117 conveyor belts and 47 docking ports, the center is expected to have a cargo sorting capacity of 17,000 pieces per hour.