The head nurse is the first person in charge of the department. She has great responsibilities and faces many experiences and challenges. What have you gained as a head nurse in this year? The following is the "2020 Head Nurse Year-End Personal Work Summary" compiled by me for everyone. It is for reference only and everyone is welcome to read it. 2020 Head Nurse’s Personal Year-end Work Summary (1)
During this year, we continued to face challenges and opportunities. With the guidance, care and support of the hospital leaders and the director of the nursing department and department director, in With the close help of various departments in the hospital, I successfully completed the nursing tasks in line with the purpose of "everything is patient-centered and everything serves the patient".
The safety, responsibility awareness and proactive service awareness of the nursing staff in our department have been significantly strengthened, the quality of nursing care has been further improved, and the patient satisfaction rate has reached more than 96%. I would like to summarize my work throughout the year as follows:
1. Political ideology, medical ethics and medical style
1. Conduct political studies seriously according to the requirements of the hospital, strictly abide by relevant laws and regulations and the hospital's rules and regulations, perform their duties conscientiously, and have no violations of laws and disciplines throughout the year.
2. Earnestly studied medical ethics, medical style, and nurse quality standards, and earnestly studied and understood the spirit of the Party's "18th National Congress."
3. Unite with the general nursing staff, divide the work and cooperate, and successfully complete the work tasks. In all nursing work, we fully promote the spirit of teamwork. All nursing colleagues are willing to contribute regardless of personal gains and losses. , fully carry forward the spirit of love and dedication!
2. Nursing Management
1. Carry out work strictly in accordance with the head nurse’s work manual, achieving annual plans, monthly arrangements, weekly focus, monthly summary, and targeted Praising the good aspects, proposing rectification measures for the deficiencies, supervising the implementation, evaluating the rectification effects, and achieving the goal of continuous improvement.
2. Further strengthen safety awareness, job responsibility awareness, and proactive service awareness. There were no major nursing accidents in the whole department throughout the year. After carefully learning the knowledge of post-medical services, the patient return visit system was improved, effectively improving the patient return visit system. Patient satisfaction.
3. Further improve the nursing work system and the job responsibilities of nursing staff at all levels, rectify the nursing routines of single diseases in key specialties in accordance with national diagnosis and treatment standards, and strictly implement various rules and regulations and nursing standards. We have strengthened the knowledge training that nursing staff should know and know, and require everyone to pass the test. Especially in the core systems such as the checking system and the handover system, it is required to combine theory and practice.
4. Strengthen the control of nursing quality, establish a nursing quality control team within the department, adopt a combination of regular inspections and random inspections, and focus on checking the nursing quality status every week and conduct monthly inspections. Conduct a major inspection of nursing quality and combine it with performance appraisal. According to the requirements of the overall nursing work model, the duty nurses are relatively fixed, and nurses with different seniority are arranged in cross-shifts to make the work complementary and ensure the quality of nursing work.
5. The organization held a work break symposium every month to solicit the opinions of patients, gave reasonable answers to the questions raised by the patients, and carefully coordinated with relevant departments to try to meet the reasonable needs of the patients.
6. Strengthen the management of medical insurance patients and new rural cooperative medical patients, check the patient's expense status and daily list system at any time, communicate with doctors in a timely manner, and try to control the expenses of medical insurance patients within the prescribed range. Avoid violations.
7. When it comes to running medical records and medical orders, carefully organize nursing staff to learn, requiring everyone to master and familiarize themselves with the operation mode as soon as possible, ensuring the smooth development and operation of the doctor and nurse workstation in the ward.
3. Continuing education and papers
1. Send 3 people to the Rehabilitation Department of xxxx Hospital, the Rehabilitation Department of xxxx Hospital, and the Rehabilitation Department of xxxx Traditional Chinese Medicine Hospital to visit and study. Concepts, new technologies, and new thinking are gradually applied to clinical work.
2. Send 3 nursing staff to participate in learning new nursing technologies and new developments.
3. A nurse is learning undergraduate theoretical knowledge in nursing.
4. A nursing paper has been published in a national journal.
IV. Directions for improvement
1. Strengthen the training and cultivation of junior nursing staff, especially the cultivation of new staff and comrades with less than 5 years of experience in the three basic knowledge. At the same time, Strengthen the cultivation of communication skills and management efforts.
2. Strengthen the cultivation of management and coordination efforts of nurses and nursing staff;
3. Strengthen the professional training of specialist nurses and establish a training and assessment mechanism for specialist nurses;
4. Strongly promote post-medical services, and actively carry out customer return visits and patient satisfaction;
5. Further strengthen scientific research and teaching, and strive to improve scientific research and teaching. Building; especially strengthening the pre-service education mechanism for students before clinical practice. 2020 Head Nurse's Personal Year-end Work Summary (2)
Time flies, 2020 has passed. Looking back on the past year, under the care and leadership of the hospital leaders and department directors, I have done everything in the spirit of "everything is based on With the service tenet of "patient-centered, everything for the patient", we study business knowledge diligently, strive to improve theoretical knowledge and master various clinical operation skills skillfully. I have successfully completed various nursing tasks assigned by the leaders of the hospitals at all levels, and have made new progress in thinking, study and work, etc., which are summarized as follows:
1. Strictly disciplined
p>Over the past year, we have persisted in using the correct world outlook, outlook on life, and values ??to guide our study, work, and life practices. Conscientiously implement the party's line, principles, and policies, and do a good job in accelerating the cause of socialist construction. Work proactively, work diligently, not be afraid of difficulties, do your duty and make the best contribution you can in ordinary jobs.
2. Strengthen theoretical and business learning, and continuously improve one's overall quality
After busy work, diligently learn professional knowledge, strive to enrich yourself, continue to practice and explore, and master proficiently. Various operating skills and accumulated rich clinical experience. And apply what they have learned, and promptly apply the new theories and new concepts learned to the specific practice of nursing work, improve working methods, and improve nursing concepts. Strive for technical excellence, and through clinical training and hard study, master the new neonatal resuscitation method, tracheal intubation, premature infant feeding technology and the use of ventilators and monitors, especially in venipuncture, and have the reputation of "sharp shooter" .
Strengthen self-professional ethics education. Adhere to the policy of "integrity, self-discipline, and enthusiastic service", take patient satisfaction as the starting point for doing good work, always put the interests of patients first, and establish a perfect "angel in white" image. I pay great attention to the professional image of nurses, pay attention to civilized and courteous services in my daily work, and make various nurses' etiquette into courseware for special explanations. Adhere to civilized language, be dignified when working, dress neatly, be polite, have a kind attitude, and use standardized language. Adhere to the critical patient care rounds and the three basic training of nursing staff, and achieved excellent results in every examination organized by the nursing department.
3. Work hard and complete tasks on time
In the past year as the head nurse, I have always insisted on managing nursing work according to routine, requiring nursing staff to perform nursing technical operations according to procedures, paying attention to The work should be standardized and scientific, resolutely put an end to careless thoughts, strengthen professional ethics, and work diligently and solidly. Always keep in mind "people-oriented, honest service", pay attention to the patients' needs, think about the patients' thoughts, provide enthusiastic, thoughtful and meticulous services, care for the patients, and be considerate to the patients. Innovate nursing awareness and actively assist the head nurse in managing the ward and organizing medical documents. Strictly abide by the rules and regulations, and keep in mind the three basics (basic theory, basic knowledge and basic skills) and the three stricts (serious attitude, strict requirements, strict methods).
I also pay special attention to the cultivation of the comprehensive quality and ability of nurses. When facing novice nurses, he not only teaches technically, but also teaches by words and deeds on the principles of life and professional ethics, passing on his clinical experience accumulated over many years to them, so that they not only learn the skills, but also establish a correct outlook on life and values. , world view. At the same time, it has also created a department culture of solidarity, harmony and progress.
Achievements belong to the past. Looking into the future, I will work harder with a rigorous work attitude, better service quality, and work harder to make my own contribution to creating a new look for the nursing career in our hospital.
2020 head nurse's personal year-end work summary (3)
1. Patient-centered, strengthen nursing management
Strengthen learning to improve the professional quality of nursing staff. It is the general trend to expand knowledge and improve one's own quality. Nursing knowledge management is the general trend. It is necessary to strengthen the learning of nursing knowledge and head nurse management knowledge under the market economy. Due to social progress and the improvement of patients' cultural quality, many patients no longer blindly trust nursing staff. They need to understand the condition and have a lot of self-subjectivity. This self-subjectivity is conducive to doing a good job in patients' ideological work and putting them in a good position. Understand the status of treatment and nursing management. On the other hand, if the nursing staff cannot give the patient an objective explanation based on their own knowledge and quality, individual patients will soon subjectively not cooperate with the nursing care, or even make trouble unreasonably. Therefore, nurses are required to continuously improve their nursing knowledge. To improve their own quality, nurses are encouraged to participate in various professional studies, continuing education or adult college entrance examinations, etc., and visit the management of various brother hospitals, so as to improve the quality of nursing staff. With the continuous development and improvement of medical technology, the wide application of new and advanced medical equipment, especially the fierce competition after joining the WTO, have brought new challenges to nursing work. After all, nursing work is different from medical treatment and can rely on sophisticated and advanced modern equipment. To facilitate diagnosis and treatment, care starts from the simplest and most basic things. In the nursing process, they have to deal with a variety of patients. Sometimes the knowledge they possess cannot meet the needs of patients. Therefore, head nurses must pay close attention to improving their professional and technical knowledge in order to cultivate a large number of nurses with both ability and political integrity. Otherwise, Unable to do the job of head nurse.
2. Clarify responsibilities and coordinate between doctors, nurses and patients
1. The head nurse is the first person in charge of the department and is responsible internally for the hospital leadership and the nursing department , responsible for the department nursing staff, the patients and their companions. Therefore, the head nurse is a nursing manager with greater responsibilities. In the overall people-oriented nursing, he conveys the party's health principles and policies to each nurse, and also passes them through They embody the party's warmth for the people in patients, so that they receive care and love.
2. The head nurse is the commander of the department’s nursing work and the executor of various administrative affairs. She must take responsibility for herself and take the initiative to do things that others are unwilling to do; others do not understand what they are doing. to guide mobilization. In addition, the requirements for nurses must be high. First of all, they must be strict with themselves and listen to the opinions of the masses with an open mind. Care more about them in life, understand, respect and help them more in work, drive them with your own hard work spirit, sometimes have a loyal and tolerant temperament, and not be too fussy with nurses to handle various relationships well. The head nurse must adhere to principles and act in strict accordance with the hospital's rules and regulations. Therefore, the quality of nursing work is directly related to the interests of the patients and the image and reputation of the hospital, so the responsibilities of the head nurse are very important.
3. Highlight distinctive personalized nursing care and improve the nursing quality management system
Nursing services play an important role in building hospital service culture, and bringing distinctive personalized nursing services is the key to shaping The main information of excellent nursing service quality is that nursing services are not only life care and physical satisfaction, but also psychological and personal satisfaction. Therefore, providing unique nursing and personalized services is the deepening of overall nursing. In holistic nursing, we emphasize two foundations, that is, "people-oriented, service-oriented"; three everythings, that is, "everything for patients, for all patients, and everything for patients". We emphasize three main aspects, that is, taking health education as the main means, Taking the first-question responsibility system as the main form and improving patient satisfaction as the main method, we focus on integrating the inner beauty of nurses and communication skills, "please" first, "thank you" last, so that patients can feel the care Excellent care from staff.
Based on the nursing quality objectives and standardized service assessment standards, establish an assessment and scoring system with head nurses and business supervisors, with clear rewards and penalties. The assessment results will be announced each time, and the year-end summary will be linked to target management. The main task of the hospital is to serve the patients. We must be patient-centered, treat the patients' pain as our own pain, treat the patients as relatives, think about their lives at all times, gain their trust in nursing work, and make each other The relationship between patients and patients is based on mutual trust and mutual support. The head nurse is actually the head of the department. Therefore, we must pay attention to management in accordance with the laws of market economy, strict rules and regulations, rewards for hard work and punishment for laziness, and the principle of more work, more reward, no work, no distribution, and management. Don’t engage in human relationships.
In short, the development of society and the increase in people's health awareness have caused the nursing industry to face new challenges while developing. The new tasks entrusted to us by the times require us to have high-level knowledge and skills in our work, keep making progress, and win society's support with superb technology. Only with respect and recognition of the nursing profession can we have the potential to achieve nursing goals, improve the nature of nursing, cultivate the temperament of inner and outer beauty and the demeanor of experts and scholars, and establish the self-confidence of the nursing profession. This is also the direction of our nursing staff's efforts this year.
4. Continuously improve one's own quality
A successful nursing manager has: first, his own quality, and second, working methods and leadership skills. ① my country's health industry is facing major reforms, and the relationship between patients and hospitals has undergone fundamental changes. The commercialization, humanization, and legalization of the doctor-patient relationship have gradually become a topic for caregivers to explore. Head nurses must gain everyone's love and trust, and they must be at the forefront of their work, work in front, and serve first, regardless of personal considerations. Gains and losses, have a humble attitude in the face of honor, give everyone more opportunities, so that nurses have a sense of honor and trust, and create an easy-going working atmosphere. As a manager, you should say things that are offensive, endure the unbearable things in the world, and do not give any A person has small shoes to wear, and wins the understanding of those around him with a broad mind. Seeking truth from facts, head nurses should improve their trust among colleagues with their character, personality, and working methods, as well as the unity and cooperation between colleagues and the cooperation between departments. ② Treat patients with four lectures, four hearts and empathy. Four Lectures: Be polite, courteous, quality, and ethical; the Four Hearts are: doing things to reassure doctors, patients, family members, and yourself; empathy means putting yourself in the shoes of patients and consumers when dealing with problems. . Because the patient is an individual with special requirements, nursing services should focus on the patient's overall needs. They should not only bring the patient's needs but also pay attention to the patient's life and health, personality and respect. The head nurse is the mentor of nurses. She uses polite language and a kind attitude to communicate with patients, and requires each nursing staff's behavior and nursing process with strict nursing standards, noble feelings and ethics.