Legal analysis: first of all, we should know the reasons why they don't handle it, or what kind of solutions are given after they don't handle it, or the reasons why they don't solve it. After these summaries are made into reports, they should be fed back to his superior departments for complaints. The staff of the environmental protection hotline should be patient and meticulous, use standardized language, accurately and truthfully record the reporting time, the name and address of the reported unit, the content of the report, the name and contact information of the informant, the purpose of the complaint and other information, and handle the situation in the following ways: (1) Reports of environmental pollution and ecological damage within the responsibilities of environmental protection departments at all levels shall be accepted. (two) not to accept the report matters that do not belong to the competent department of environmental protection, but to inform the informants to put forward to the relevant authorities according to law. (3) If it should be settled through legal channels such as litigation, arbitration and administrative reconsideration, or if it has entered the above procedures, inform the whistleblower to submit it to the relevant organs and units in accordance with relevant laws and regulations. (four) the report has been accepted, and if the informant puts forward the same report again, it will not be accepted, but it shall inform the informant of the acceptance and the inquiry method of the processing result. (5) If the informant refuses to accept the report reply made by the competent department of environmental protection and still reports on the same facts and reasons, it shall not be accepted, but it shall be informed that the informant may request a review or review in accordance with the provisions of the Regulations on Letters and Visits. (six) to report matters involving sudden environmental incidents and mass incidents, it shall immediately accept and report to the relevant person in charge. (seven) reports involving more than two competent departments of environmental protection shall be accepted by the competent departments of environmental protection involved in the report through consultation; If negotiation fails, it shall coordinate with the competent department of environmental protection at the next higher level to decide the accepting organ. If the staff of the environmental protection hotline can decide to accept the report on the spot, it shall inform the informant on the spot; If you can't tell whether to accept it on the spot, you should tell the informant within 15 days, except that you can't contact the informant.
Legal basis: People's Republic of China (PRC) Environmental Protection Law.
Article 40 The State promotes clean production and recycling of resources.
Relevant departments of the State Council and local people's governments at all levels shall take measures to promote the production and use of clean energy.
Enterprises should give priority to the use of clean energy, adopt technologies and equipment with high resource utilization rate and low pollutant discharge, as well as technologies for comprehensive utilization of wastes and harmless treatment of pollutants to reduce the generation of pollutants.
Article 42 Enterprises, institutions and other producers and operators that discharge pollutants shall take measures to prevent and control environmental pollution and harm caused by waste gas, waste water, waste residue, medical waste, dust, malodorous gas, radioactive substances, noise, vibration, light radiation and electromagnetic radiation generated in production, construction or other activities.
Enterprises and institutions that discharge pollutants shall establish a responsibility system for environmental protection, and clarify the responsibilities of the person in charge of the unit and relevant personnel.
Key pollutant discharge units shall install and use monitoring equipment in accordance with relevant state regulations and monitoring norms, ensure the normal operation of monitoring equipment, and keep original monitoring records.
It is strictly prohibited to illegally discharge pollutants through concealed pipes, seepage wells, seepage pits, perfusion or tampering with or forging monitoring data, or through the abnormal operation of pollution prevention facilities to avoid supervision.