When the work is carried out to a certain stage or come to an end, the need to come back to us to the work done in the previous period of time to seriously analyze and study the work, to affirm the achievements, identify the problems, summarize the experience and lessons learned, in order to do a better job in the next step. The following is my work to you carefully selected summary, I hope you like it!
Internal work summary a
Time flies, join ___ work has been three years. Very honored and fortunate to be able to become a member of the ___, to thank is the leadership of my trust and work on the affirmation, but also inseparable from the colleagues in my work to help and support. Gave me a platform to discover myself, recognize myself, and the opportunity to improve myself in the work practice. Three years of reception work, the change and influence on my own great, so that I overcame the shyness of the heart, overcoming their own shyness to open the timid thought, inspire and encourage themselves I can. The following report on my three years of work as follows:
First, as the company's internal staff, self-esteem is like a housekeeper, a service to all employees of the company's personnel, there is a need to respond to the need to help me to do a better job in line with the work of such a goal, and actively complete the following duties:
l main job content: responsible for the company's daily office supplies and fixed assets purchasing, storage, collaterals and other services. Fixed assets procurement, custody, receipt management;
2, responsible for the company's daily office equipment maintenance, repair, regular inspection;
3, to assist the Ministry of Finance to complete the year-end inventory of fixed assets and tabulation of summary registration;
4, the subordinate companies reported to the Group of various types of fax documents filed and organized storage;
5, to assist the department manager And assistant daily documents and information organization or to the functional departments to report materials;
6, responsible for the company's dormitory staff arrangements management;
7, responsible for the company's business travel staff air tickets, tickets, hotels, etc. to buy and book;
8, reception work
9, the company's annual subscription to newspapers and magazines
Brief description of the work situation
1, reception work. Be able to proactively and enthusiastically treat every guest, and always remind themselves to smile. During this period, accompanied the company's customers to play, and got their satisfaction. At the same time also greatly improved my level of interpersonal communication; procurement and equipment maintenance: to the principle of comparison of goods, and vigorously respond to the words of the leadership - the company as their own home like treatment.
2, enrich business knowledge, improve working ability. In the work period, constantly charge themselves, accumulate business culture knowledge. Last year for the company's 07 business annual inspection, participated in the company's ISO9001 quality system certification, in order to do a good job, I'm not afraid of trouble, clear the work of the program, the direction of the work, improve the ability to work.
3, work attitude: to be able to correctly and seriously treat every job, into the serious, always to the company first, as long as the company needs to work overtime, never any excuse to excuse, to be able to conscientiously and responsibly complete the work and tasks assigned by the leadership.
Second, work duties
Internal work is a comprehensive service work, internal work is light and heavy responsibility, in the completion of their own work at the same time, not only to complete the leadership and department managers temporarily assigned work, but also to assist the director to deal with the day-to-day programmed work. A qualified housekeeping must have a strong sense of dedication, a high sense of responsibility and pragmatic work attitude, familiar with the business and housekeeping work, with a wide range of knowledge and meticulous work style, the spirit of selflessness. Combined with the above three years of housekeeping work experience, talk about their own deep understanding of a few points:
Everything in the interests of the company as a starting point, the effective fulfillment of the duties of the post
As the company's internal procurement staff, to save costs first, spend the least amount of money to buy things, do not eat kickbacks, do not take up public funds privately; in order to avoid misrepresentation of the application, be sure to obtain the material requisition form in the event that In order to avoid misrepresentation of the application, must be in the case of obtaining material requisitions, parties can purchase, or leadership has a specific account of the exception. The purchased fixed assets and consumables are registered and numbered in time to ensure the integrity of the company's property. On the purchase and use of goods, by filling in, out of the form of inventory form, inventory of warehouse items, not false, not omitted, not misrepresentation, so that the number of accounts in line with the account consistent with the library. And do a good job at the end of the month with the Ministry of Finance personnel proofreading and verification work. Every quarter with the Ministry of Finance personnel **** with a comprehensive inventory count inventory.
Ensure the normal operation of office equipment and facilities
Care and custody of the company's property, the daily office equipment, such as photocopiers, projectors, fax machines and other office supplies, and strive to make a regular inspection, regular professional service personnel to visit the door to maintain, and has to protect the normal use of all the equipment and to extend the service life.
Timely and accurate, conscientious and responsible, careful and meticulous document management
The unit's subordinate companies uploaded the approval of the document to implement safe and effective management, so that the category is clear, complete directory, arranged in an orderly manner, to facilitate the provision of documents to find and use. It should be sent to the recipient at the first time after receiving the registration, tracking the approval documents, asking timely to understand the progress of the approval of the documents, and feedback the situation to the sender as much as possible. Strictly abide by the dormitory management system
A high degree of safety precautionary awareness, love and cherish the dormitory personal and public **** facilities, enthusiastic service to all. Prioritize the overall interests of the dormitory, the life safety of the dormitory personnel as the first priority, to maintain a good dormitory environment as the focus, to the unity and harmony of everyone as the goal. Work proactively and enthusiastically, for others to think, do what others need.
Summarize the work of the three years, although there is a certain progress and achievements, but in some areas there are still deficiencies. For example, creative work ideas are not a lot of individual business work is not skilled enough to do, and communication between the leadership is not enough, the need to continue to improve their own work in the future practice, to stimulate their own. In the future work require themselves to do five diligence: eye, hand, mouth, leg, brain diligence. For the development of the company to contribute their own modest efforts. Right now, at the time of the old year and the new year, the annual summary of the work has begun to appear. So each unit of each department to come up with all the skills, through the showmen's ink, summarize the work done in a year, this is not wrong, it is normal. But think, > year-end summary Do not detach from the actual, sing a high profile, pick a good thing to say, there must be one to say one, two to say two, objectively commented that, in general, this year-end summary must be to put an end to the three taboos.
A taboo boast, exaggerated. This year to do what work, the higher authorities know, the people's hearts also have a number, they should also be truthful report. Do a good job, the group has a scale in mind, naturally weigh its weight, do a good job, to summarize the experience of the words of gains and losses. In short, there is a change, not to add encouragement, do not exaggerate the performance, deception.
Second taboo to avoid the light. Some departments and units in the year-end summary is often a good thing, the results of a big rendering, a small thing into a big thing, sesame into a watermelon, the pendulum of merit, talking about the hard work, good things to say a whole lot of good things to say a lot of things to say. And in the summary of faults and shortcomings, always understatement, a few words pass by, some even big things, small things, one-sided more objective, and less subjective. Therefore, the year-end summary should be more about the shortcomings of the work and the existence of practical problems.
Three taboo long. Some departments and units in the year-end summary that the summary is well written, the work is much better, good work, there is a level, otherwise the opposite. So some units of the year-end summary of nonsense, big words, blind words and bull-headed words filled with summaries, people have the feeling of flashy. At the same time the content of the hollow, patchwork summary is also a serious waste of human, material and financial resources, contributing to the growth of unethical practices. Therefore, the year-end summary should be realistic, less talk about empty words, and effectively change the work style.
Internal work summary of the second
Unconsciously, I have joined the ____ team has been nearly a year. I am very honored and grateful to be a member of ___. First of all, I would like to thank the company's leadership for their trust in me and the affirmation given to my work, and I am also very grateful to all my colleagues for their support and help in my work.
____ has given me a platform to discover myself, to know myself, and to improve myself in work practice. In the course of this year's work, the change and influence on my own is very great, from which I also let me learn a lot, know a lot. Here I summarize this year's work.
First, the internal work of the post
As the company's sales staff, I am aware of the importance of this post, the internal work is a service to all employees of the company's personnel. Colleagues of the company's various departments must do to respond to the need to help, I have always been in line with the "interests of the company first, to do a better job" a goal, seriously and actively complete the following duties:
1, responsible for the company's internal sales staff service work. Including the acceptance of new vehicles, vehicle data organization, storage and collection.
2, responsible for the company's entire vehicle order management, boutique ordering. Including the monthly company order development, tracking audit settlement, vehicle matters.
3, responsible for the company's internal document communication, implementation.
4, is responsible for and Geely manufacturers internal, financial and group companies between the business communication and coordination.
5, in the off-season with the sales department to go out to do car show, for the sales season to lay a good foundation.
Second, a brief description of the work situation
1, in the process of the work of the internal work position, to be able to take the initiative to treat each job wholeheartedly, for the work I just started, I always maintain a modest, cautious attitude to work, learn from colleagues, accumulate experience, and strive to do the work.
2, during the work period, to enrich business knowledge, improve working ability, constantly charging themselves, accumulate product business and cultural knowledge. On the basis of good job, incidental sales of vehicles ___ units, and ____ year ___ month to participate in the national human resource management division of the third level examination. In order to do a good job, I am not afraid of trouble, streamline the procedures of some of the work, improve efficiency, and strive to do a good job of service protection for colleagues in various departments.
Combined with the above one year of internal work experience, I also y realize that: as a member of the company, no matter in which position, should have a strong sense of dedication, a high sense of responsibility, pragmatic attitude and work hard to forget the spirit of selflessness. At all times should be in the interests of the company as a priority, and effectively fulfill their duties, and at the same time, should carry forward the spirit of ownership, the company's every thing as their own things to do, and resolutely put an end to the "business is not their own, hanging high" mentality of the work.
Summarize the work of the year, although the development of their own and the company have made some progress and achieved certain results, but they are still deficient in many aspects. For just entering the community to participate in the work of me, due to the lack of work experience, resulting in many issues are not well-considered, in dealing with the problem of the method is not appropriate enough, the lack of creative work ideas. In the future work, I ask myself to do five diligence: eye, hand, mouth, leg and brain diligence. In the practice of work to continuously improve themselves, to spur themselves. Efforts to contribute to the development of the company's own modest efforts.
Internal work summary of the third
The office is a unit or enterprise hub, plays the role of the top and bottom, integrated coordination, staff assistant, supervision and inspection and service to ensure that everyone's work safety. Inside the office is the office of the internal service personnel, responsible for the office of the internal affairs management, paperwork, report filling, document drafting and other day-to-day work, is the office of the work of the direct organizers and bearers. Combined with the previous work experience, to talk about some of my office of the work of the internal work of the shallow understanding.
First, do a good job in the office work to deal with the "four kinds of contradictions".
First, deal with the big picture and small picture of the contradiction. Office as a comprehensive department, its nature is mainly reflected in the service, the staff is mainly for the leadership and grass-roots services. First of all, it is for the leadership service. Therefore, "all obey the overall situation, all services" is the starting point and landing point of the work of the internal affairs, when the work of the small picture and the work of the big picture of the contradiction, consciously do the small picture to obey the big picture, local to obey the whole. At the same time, try to do a good job of small work, because small work is the basis and premise of a good job of the big picture.
The second is to deal with the active and passive contradiction. The service function of the office work determines the passivity of the work, but to do a good job in the office work, and must play the initiative of the staff, good at passive in the initiative, passive for active. For some routine, regularity, stage and other deterministic work, do not wait passively, to take the initiative to start, prepare in advance. Leaders temporarily assigned tasks, emergencies and emergencies and other non-deterministic work, to be flexible, to do busy but not chaotic. At the same time, we must actively adapt to the leadership of the work of the idea, think of leadership, seek leadership, think of the problem before, do the work before, take the initiative to do a good job ahead of the service.
Third is to deal with the contradiction between government affairs and affairs. Politics and affairs is the office of the two wheels of work, political work, mainly decision-making staff, research, political information, political processing of documents and telecommunications, political supervision and inspection, confidentiality of confidentiality of confidentiality of confidentiality; affairs generally refers to other work in addition to the political work, mainly administrative and logistical work, such as hospitality, food, housing and transportation, safety and health. Affairs work is a prerequisite for good government work, can not be regarded as a major political affairs, the affairs of the small or dispensable things. What's more, we can't regard the government affairs as high-level, and regard the affairs as low-level. Office of the work of the internal affairs of everything, can not have a little negligence and laxity. Fourth, deal with the "over" and "less than" contradiction. Ideas for the leadership, when the staff, we must grasp the "degree", mastery of proportion. Office in the leadership decision-making in the auxiliary and subordinate position, can not be absent, can not overstep. To think of the leadership of the idea, the leadership of the urgent, to provide as much background information for the leadership of the decision-making, but can not overstep the bounds of his role, to actively advise, but can not be blindly mixed.
Second, good office work to play a good "three roles".
First of all, to be a good leader of the "bag of tricks". Inside staff is the business leader's staff assistant, is the leadership of the "bag of tricks". To continue to learn theories, analyze the situation, study the problem, good at standing in the overall perspective and the height of the leadership to understand the problem, analyze the problem, put forward a new point of view, new ideas, new understanding; to go deep into the grassroots, in-depth social, in-depth market investigation and research, to find out the process of the enterprise's strengths and weaknesses in the process of operating, the formation of an analysis, suggestions, countermeasures investigation report for the leadership of the scientific decision-making services; to be centered on the leadership and problems to be solved, put forward a proposal for the leadership work, and to solve the problems, to make a good leadership, to make a good leadership. And the problems to be solved, put forward a variety of work recommendations for the practice of the report of the urgent need to solve the problem put forward by the staff; to implement a certain work or carry out the views of the specific implementation of the proposed, according to the objective requirements and the operation of the enterprise to put forward a practical work ideas, and so on.
Secondly, to be a good cadres of "stewards". Internal staff to do eye, hand, mouth, brain and leg diligence. To do a good job for the leadership service. Leaders to find ways to accomplish things, proactive to do a good job, to be active and not overstepping, but not negative obedience, so that the leadership is satisfied. To be enthusiastic for the masses to do a good job. Warm reception of every comrade to do business, take the initiative to help handle a variety of related procedures, so that clerks are satisfied; take the initiative to care about the work and life of the staff, the staff's reasonable demands in a timely manner to report to the leadership, and give a timely response and processing, so that employees are satisfied. Strive to do not let the work delayed in their own here, do not let matters in their own hands backlog, do not let errors occur in their own, do not let the comrades to do business in their own here by the cold, do not let the image of the Office of the damage in their own here.
Third, to be a good organ of the "home". To seriously grasp the company's daily affairs management, arrange every meeting, plan every banquet, deploy every car; to seriously grasp the company's attendance management, supervision and management of the attendance of employees in all departments, on time statistics and publicity; to actively improve the coordination of work between departments, up and down the hierarchy, to ensure that all departments of the company's work unity and centralization; to effectively play the supervisory functions, in the To effectively play the supervisory function, in the real hard work, and severely investigate and deal with each department and individual not to implement the behavior, so that the Office of the staff service more effective, leadership decisions are really implemented.
Third, do a good job in the office work to do "five 'get' both".
First, "get". More to be able to make good decisions. Office staff should be based on the development of new situations, more brains, think of ways, ideas, play the role of staff assistants, and constantly improve the ability to participate in decision-making; to have a strong sense of political awareness, sense of responsibility, enhance the work of the initiative, foresight, creativity, a high level of policy and theoretical literacy and business skills for the leadership of the ideas, checking the gaps; to be adept at standing at a high level in the overall situation, to focus on Concentrate on the overall situation, involving the long term on the major events, on the complexity of the situation, the contradiction of the hot spots, difficult issues, both to understand the overall work on the surface, but also to understand the recent key work, both to understand the work of the higher leadership and requirements, but also to understand the actual situation of the unit and the views and suggestions of cadres and workers.
Secondly, the "management of wide". Office of the internal work of the overall situation, the coordination of all parties, to undertake the internal and external, have their own work duties and work rules, both to fully understand the leaders in all aspects of the work of the leaders to create the conditions for the smooth implementation of the work, but also to coordinate all parties, to deal with the up and down the relationship between the right and the left, to ensure the smooth flow of government orders. For the duties of the work must be grasped, and do to grasp a piece into a piece, pieces have accounted for, items have been implemented. On the responsibilities outside but no department to grasp or responsibilities of the work of the unknown, it is also incumbent to undertake to do the work does not leave a gap, to ensure that the work of the comprehensive promotion.
Third, "do fine". The first is that the company's business is not a business, but it is a business. This requires the staff to be careful and meticulous in their work, and to start with the smallest thing. For any piece of work, should be rigorous and meticulous, meticulous, not a little perfunctory and false. To all the time, everything everywhere, serious and serious, meticulous and meticulous, do not let the leadership layout of the work delayed in my hands, do not need to handle the backlog of documents and telegrams in my hands, do not let the comrades to the Office of the contact work in my hands, do not let the image of the Office of the impact in my hands.
Fourth, "touch hard". Internal work involves all aspects of affairs, some of which are also related to the personal interests of employees. In the principle of the issue of dare not hard is to test whether the style of hard important signs. Therefore, the work must be principled, serious discipline. To do things according to policy, never allowed to work on policy issues; to do things according to the principles of the organization, adhere to the principle of democratic centralism, adhere to the level to level responsibility.
Fifth, "grasp the real". According to the truth, tell the truth, do real things, create real results, solid, not vain honor, do not try to make a name for themselves. Internal staff must be realistic work, reflect the truth, with the spirit of truthfulness and pragmatism, including listening to grass-roots opinions, to reflect the situation to the leadership, should be comprehensive and true. The first thing you need to do is to get your hands dirty.
Summary of internal work four
Since the beginning of the year, the Government Office closely around the district party committee, the central work of the district government, emancipation of the mind, unity, renewing the concept of changing functions, optimizing services, pioneering and innovative, and give full play to the Office of the integrated, coordinating, servicing, supervising the four major functions, and better completion of the various work tasks.
First, the main work
1, serious supervision and inspection work. To improve the rate of completion, response rate, satisfaction rate as the work goal, in strict accordance with the supervision of the time limit and requirements, timely feedback, take a variety of forms, improve the quality of supervision, so that everything has been done, everything has a reply. Up to now, *** for the city supervisors 7, issued a single 93, telephone supervision more than 50 times, in-depth visits to the grassroots 37 times, the completion rate, the response rate reached 100%. At the beginning of the year, in consultation with various departments on the basis of the drafting and development of key projects to promote the responsibility system, combined with the work identified in the "Government's work report", will be further decomposed, after rigorous screening, argumentation, to determine the need to focus on 32 to promote the work and the project, the development of key work to promote the implementation of the table, a clear unit of responsibility and the person responsible for the focus of the supervision and promotion, and effectively promote the overall work of the whole district Rapid forward development. Clearly the second session of the eight people's Congress and the second session of the six CPPCC combed 36 pieces of NPC recommendations and 13 CPPCC proposal lead unit and contractor, as of now has been completed all supervision.
2, paid close attention to the daily work. The establishment of the director of the main focus, deputy director in charge, the secretaries responsible for the information network, enhance the timeliness and usefulness of information. *** compiled and issued 110 pieces of information of all kinds, was the provincial government office "information reference" forwarding Daqing Longfeng District to establish a new model of mobile population management, Daqing Longfeng District Procuratorate for business services put forward four commitments and other three pieces of information, to achieve a breakthrough, was adopted by the "Daqing information" more than 50; preparation of the Longfeng District Government Affairs Chronicle 11, 11 monthly; to further standardize the procedures for the issuance of documents, in accordance with the new Standard reformulation of the 12 types of official documents format, so that the issuance and processing of official documents and municipal government standards are harmonized, *** processing of provincial and municipal documents of all types 316, drafting of 25 documents of the district government, the district government office documents 48; drafting of various types of reporting materials more than 80, more than 30 leadership speeches, minutes of the meeting 13 times, the printing of the "Longfeng District in 2010, related to the work of the basic situation" handbook; Changes and design of the region's telephone number list; carried out the 2002 paperwork filing work, archiving all kinds of documents and materials more than 600.
3, refined reception services. Office of the leadership in the daily service on the basis of improving the quality of meeting preparation work, *** preparation for the meeting 127 times, of which: plenary session 3 times, executive meeting 7 times, 53 times the district mayor's office meeting, the district government party group _ life will be 1 time; *** bear the provincial and municipal leaders to receive the task of 64 times, of which large-scale reception 21 times. This year, after the provincial party committee work conference, the city and county respectively, organized groups to visit our district, in the preparation and reception work, the office actively coordinate with various departments, the visit route, the leadership dining, vehicle parking and other related matters have been carefully arranged and deployed, basically to achieve the leadership assured that the guests are satisfied. In the preparation of materials, the office of all staff division of labor, overtime, and successfully completed the reception task.
4, strengthened the work of the people's religious foreigners. 4 religious places for the annual inspection and approval; completed the district level 2010 minority middle and high school candidates for the initial examination of the ethnic composition, *** review of more than 50 people; halal food production and business units within the jurisdiction of the dragnet inspection; returned overseas Chinese and overseas Chinese families in need of a visit to the survey and the issuance of a hardship grant of 2,800 yuan; the whole region of the believers in the census and categorization. Strictly in accordance with the law, banned the Jianxing Nianfo Hall and other illegal religious activities in three places.
5, improved the work of the legal system. District 265 administrative law enforcement personnel for law enforcement qualification examination, of which: qualified 242 people, unqualified 23 people, and to the examination of qualified personnel for the issuance of law enforcement certificates; in accordance with the law, drafted the Daqing Tianwen Construction Co. v. District Urban Construction and Comprehensive Development Company of the Municipal Intermediate Court of the (2000) Qing Jing Choru No. 122 civil judgment on the implementation of the settlement agreement, and to help deal with notarization, but also drafting The district government and wenzhou investor RenJinRong investment contract, and daqing yikong real estate development co., LTD cooperation development and construction of injection molding city contract, and silver dragon industrial limited liability company of the original silver dragon hotel sale contract, cooperation construction of dairy cooperatives _ equal 21 contracts; according to the law of the agent of jin yulin v. District government housing sale dispute case, three cases, now all concluded, we are successful, effective Maintained the rights and interests of the district; the development of my district "Longfeng District to accelerate the development of the local industrial economy," "to improve the economic development of the environment of the interim provisions of the legal system to ensure that the legitimacy of the normative documents.
6, standardized government systems. Combined with the actual situation of the district, with reference to the relevant systems of the municipal government, drafted and formulated the "Longfeng District People's Government regular meeting rules", "Longfeng District People's Government Major Matters Reporting System", "Longfeng District People's Government Seal Management System", "Longfeng District Vehicle Safety Management Regulations" and other 7 working systems.
Second, the main problems
From the work of the year, the basic completion of the work of the task, but there are some problems and deficiencies.
First, there are fewer staff members, and individual staff members wear several hats, and sometimes the quality of work is not high.
Secondly, the office is busy with business, in-depth investigation and research at the grassroots level is less than comprehensive understanding of the situation at the grassroots level.
Third, some of the work lack of scientific and predictive, for the leadership of the front service to do there is not enough.
Third, the next step
1, focusing on the effectiveness of enhanced supervision. Supervision is to test the implementation of government decisions can be a key link, we will combine the actual work, broaden the field, highlight the focus, take a full-time supervisor and subway supervision of the combination of methods, the municipal government approved the letter, the district government's major issues, key tasks and the National People's Congress and the CPPCC proposal to carry out effective supervision. Supervision of the implementation of the "three", that is, the department led by a set of personnel to implement a set of time feedback, to ensure the smooth flow of orders and the rapid development of the overall work of the region.
2, grasp the situation, a comprehensive reflection of government work. Continue to expand the coverage of information, improve the information network, grasp the focus of the grassroots, difficult, hot issues and typical examples of guidance for the region, the government directly under the department of the reported information implementation of classification, highlighting the hot spots, the unified issuance of the quality of the information at the same time to ensure that the situation in a timely manner to the departments at all levels of feedback.
3, strict standards to improve the quality of official documents issued. Do the timely receipt, circulation and delivery of documents. Strictly implement the seal management procedures, improve the use of the registration system, prohibit the occurrence of unregistered, unauthorized use of the seal phenomenon. Improve the rules and regulations, in strict accordance with the system to do things, so that the receipt of a standardized, systematic, disciplined, all the work can be followed, there is evidence to follow.
4, optimize the quality, strengthen their own team building. Give full play to the role of the Office of the integrated sector, combined with the central work of the Government and key work, effective coordination of the various sections, the formation of synergies to improve the overall level of work. At the same time, change the style of work, and constantly strengthen the office staff personal cultivation and business level, improve the service grade, in-depth grass-roots investigation and research, and strive to adapt to the needs of the office sector under the new situation, deepen the office learning system, a comprehensive and accurate grasp of the political situation, and strive to improve the political quality and business quality. In accordance with the requirements of the municipal government to do a good job in the implementation of paperless automated office transmission system in our region.
5, steady progress, grasp the work of the people's religious overseas. The region's minority cadres and returnees, overseas Chinese, the basic situation of the mapping survey; to complete the region's 2011 minority in the high school candidates, the national composition of the municipal audit of the declaration of work. To do a good job in a timely manner in the ideological work of ethnic minorities and religious people to ensure social stability. Strictly in accordance with the law administration, governance and regulation of illegal sales of religious supplies and halal food and other hurt feelings of ethnic minorities, to put an end to the spread of illegal religion in our region.
Internal work summary of the fifth
20__ years, is my fourth year to join the ___ insurance company. In this year, in the leadership at all levels of careful teaching, in the enthusiasm of colleagues to help, I better complete the year's various work tasks, in the work and thought of the work and make great progress, political awareness and business quality to get better. Now the whole year's work is summarized as follows:
First, the work of thought
Actively implement a series of important instructions on the development of the company, keep pace with the times, hard work, actively and seriously participate in the company's organization of the various studies, and carefully comprehend, transformed into their own ideological weapons. As an internal staff, their words and deeds also represent the image of the company, so it is more important to improve their own quality level, high standards of their own requirements, to strengthen their professional knowledge and skills. At the same time to comply with the law, love and dedication, with a strong sense of responsibility and dedication.
Second, business
I am mainly responsible for counter documents printing and organizing the archiving work, each to the duty week 8:30 a.m. to go to work to clean up the office area health, the beginning of the month to claim the number of valuable and invaluable documents sent by e-mail to the company's financial staff to declare the company's document management personnel monthly regulations No. 1 and No. 16 of the day of the single for us to claim each time can only be claimed for half a month of the use of the single volume. The company's document management personnel stipulate the 1st and 16th of each month as the day for us to collect documents, and each time we can only apply for half a month's usage. I have to estimate the number of orders according to the recent customers in the next half of a number to apply for a single, as far as possible to do without a single. Every time the documents arrive, first of all, they are 25 copies of a unit with a rubber band bundled, stamped with the company's special seal of the policy, well labeled. In fact, playing a car insurance is very simple, is not a more complex technical work, a *** on five things, invoices, compulsory insurance policy, logo, commercial insurance policy, insurance card, after playing with a commercial insurance terms and conditions into the insurance sealing bag given to the policyholder can be, but the need for sufficient care and patience, the customer more times but also carefully check to prevent the installation of the wrong single, to reduce unnecessary trouble.
The rest of the matter is to organize the sheets played, less insurance policy to make up for the policy, less information to make up for the information book, if there is a lack of documents will be the first to be eliminated, to be the salesman to make up for the information to be 25 as a unit to be entered into the filing list form for the system to be filed for processing, filing of customer information into the kraft paper file box (4 sets of a box) labeled with a good box number and the file number into the archive cabinet to be saved. Preservation. Every day's work is to play a single, play a single, and then play a single, the single, the single, the single, and then the single. Although my work is boring, I know that my work is an important part of the company's business, so I must work seriously and do my best. In these years, the insurance market is very competitive, we sit in the front desk should be in the pre-sales service to do as much as possible to make customers happy.
Third, the work of the good aspects
1, based on the overall situation and the whole, from the macro level into the problem of thinking, better deal with the whole and the local, the relationship between the big and small me, things can be considered from the big picture.
2, calm, humble, positive, good interpersonal relations.
Fourth, the work of the shortcomings
1, limited to experience and vision, but also need to strengthen political cultivation and industry, business research, serious study of business knowledge, to overcome the self, enhance self.
2, must strengthen the ability to communicate with others.
3, must strengthen the ability to adapt.
Summarizing the work of the year, despite certain progress and achievements, but in some areas there are still deficiencies. For example, creative ideas are not a lot of work, individual work is not perfect, which is to be improved in the future work.