One, XX Jiayuan property profile
"XX Jiayuan" is located in Fuxia Road, West Huancheng Road and the intersection of National Highway 205, with a total floor area of about 20,000 square meters, the district to multi-storey residential units are mainly equipped with high-value stores, of which the A District, B District occupies the traffic " Golden Point", convenient transportation. Golden Point", convenient transportation, banks, schools, supermarkets, hotels, post offices and other amenities, is the ideal property for home ownership. Beautiful community, more need to "sunshine property" such more patient, meticulous, responsible property company to care.
Second, the company will take over the management grade and service standards
Based on the XX Garden's situation, our company determined that the XX Garden property for the management of medium and high grade. Its service standards are as follows:
(a) Establish a 24-hour duty system, set up a service telephone, accept owners and users of property management services, repair, help, suggestions, inquiries, questions, complaints and other types of information collection and feedback, timely processing and return visit records.
(2) Regularly issue property management services to the residents and users of the work of the advice sheet, reasonable suggestions for timely rectification. Satisfaction rate of 95% or more.
(C) the establishment and implementation of the maintenance commitment system, zero repair emergency repair rate of 100% in a timely manner, the return rate of not more than 1%.
(D) every six months to publicize the property management service fees income and expenditure.
(E) property records, owners of the building case, equipment and facilities files are complete.
(F) Routine public **** services
1, housing management and maintenance
(1) Signs such as building numbers, floors, room numbers, etc. are obvious, and the establishment of a guide direction plan.
(2) The appearance of the property is in good condition, clean and tidy, and the external walls are not peeling off, and there is no phenomenon of indiscriminate posting, graffiti and painting.
(3) Air-conditioning installation is uniform.
2, **** with the management of equipment, to ensure that the equipment and equipment room environment is clean, good equipment, regular maintenance without hidden accidents.
(1) power supply system. Ensure normal power supply, power outages 1 day in advance to notify the user, standby emergency generator can be used at any time. Ground resistance is tested once every 3 years.
(2) weak electricity system. Ensure that the system works normally. Failure to remove in a timely manner.
(3) fire protection system: 24-hour duty; complete and undamaged equipment and facilities, ready for use; organization of publicity and education on fire safety regulations and fire safety knowledge, clear fire prevention in each area responsible person; fire evacuation channels are smooth; ensure that there is no fire safety hazards.
(4) Water supply and drainage system. Clean the pool once every six months to ensure that the water quality meets the national standards; cleanliness and hygiene around the pool, pumps, no secondary pollution; stopping the water 1 day in advance notice; fire pumps operate once a month, a comprehensive inspection once a year; drainage system is smooth, no water on the roads during flood season, no water in the basement, garage, equipment room, no water, infiltration occurs; in the event of accidents, the maintenance staff to arrive at the scene within 20 minutes to repair, and there is no Prolonged water outages; the system has an emergency treatment program.
3.*** Use of facilities management. *** with supporting services in good condition, roads, buildings and other public **** lighting is intact, the road is smooth, the road surface is flat.
4, security and vehicle management.
(1) professional security team, 24-hour duty and patrol, security guards civilized duty, speech norms, dealing with emergencies.
(2) Vehicles in and out in an orderly manner, without blocking the traffic phenomenon, does not affect the pedestrian traffic.
(3) Vehicle access management is strict, with registration.
(4) The parking lot is neat and tidy.
(5) The place where personal safety is jeopardized has obvious signs and precautionary measures.
(6) contact with the masses, and improve the group prevention and control.
(7) under the guidance of the public security police station to improve public security management.
5, environmental health management. Do set people, place, time, task, quality.
(1) complete sanitation facilities.
(2) the implementation of standardized cleaning and cleaning.
(3) The garbage is cleared on a daily basis, and sanitation and disinfection are carried out on a regular basis.
(4) *** Use of parts to keep clean, no indiscriminate posting, graffiti, lobby, stairs, handrails, rooftops, roofs, etc. to keep clean, *** Use of the site without confetti, cigarette butts and other waste.
(5) To do a good job of sanitation publicity work, to improve people's awareness of cleanliness and hygiene.
6, greening management
(1) green space without changing the use of purpose and destruction, trampling, occupation phenomenon.
(2) Flowers, plants and trees are neatly and beautifully trimmed, free of pests and diseases, and not damaged.
(3) The green space is free of debris such as confetti, cigarette butts and stones.
(4) Greening intact rate of 95% or more.
7. Interior decoration management (secondary decoration). The whole process is monitored to ensure the integrity, seismic resistance and structural safety of the house.
(1) Receive the consultation and approval of secondary decoration in the district.
(2) All renovation personnel to the management office for access card.
8, housing rental and sale management.
(1) Supervise outsiders to apply for the Temporary Residence Permit within three days.
(2) Cooperate with the police station, the neighborhood committee of the district tenants, mobile personnel survey, and register to ensure that the community's life safety.
9, community culture
(1) the establishment of learning and publicity garden, to carry out healthy activities.
(2) There is a convention on the spiritual civilization of the residents.
(3) Cooperate with street offices, neighborhood committees, and police stations to carry out various tasks.
(4) Owners' satisfaction rate of over 95%.
(7) Targeted Specialized Services (Agency Business)
1. Indoor sanitation cleaning, indoor decoration and moving on behalf of residents.
2. Provide services such as vacant room escrow and housing agency.
3, on behalf of the customized newspaper, mail newspapers and magazines on behalf of the collection and distribution.
4, to provide maintenance services and to do small repairs not overnight, three days to complete the repair.
5, installation, maintenance and repair of various household appliances and household goods, etc..
Three, the company intends to take the management
"Strict management of the property, for owners, developers to provide quality services" is the company's fundamental concept, standardized management, attentive service, casting the brand reputation and image of the property company.
(A) standardized management
Property management involves a wide range of general users of property management services, standards, grade is difficult to fully understand the content of the owners of the quality of service and charges for the relationship between the misunderstanding of the property company and the owners of the relationship between the rigidity of one of the main reasons. Untimely maintenance of buildings and equipments, laxity and randomness in daily management are the fundamental reasons for low level of property management and complaints from owners. Our company implements a comprehensive and standardized quality management from the pre-project management, occupation, secondary decoration, housing repair and maintenance, water supply and drainage and electrical equipment management, fire protection, safety, cleaning, landscaping, and public services, so that our company's property management behaviors are closer to the standardized international practices, self-discipline in internal management, and innovation in the system, in order to achieve the management goals of strict and orderly management and high service quality, so that the developers are assured, the owners are satisfied, and the company has a high level of property management. Developers assured, owners satisfied, the company's credibility has been improved.
(2) communication services first
Organization, communication, coordination ability is an indispensable and important quality of property management enterprises, with this quality, the work of the contradictions can often be small, small things; on the contrary, the misunderstanding is heavy, deepening the gap. At present, most of the property company by the complaint is mainly due to poor communication. For this reason, the company has set up a liaison office for property owners to develop a good relationship with them through courteous visits, receiving complaints from owners, solving problems raised by owners (reasonable requests), answering questions from owners, setting up an exchange box for owners, a bulletin board, a bulletin board, and so on. At the same time, in view of the property management is a specific, cumbersome business, the company requires managers to be personally involved, the implementation of walk-around management, in-person service line, a direct understanding of the needs of the owners, conscientious and responsible, ethical, honest, and responsive to the owners, to ensure the quality of service. Where the owners of the occupation of the handover involving issues related to the developer, we will use the standardized property company's patience, gracious service advantages of the owners of the communication, guidance and comfort, and effectively resolve some of the owners seem to understand the grievances, misunderstandings, or complaints, and in accordance with the norms of the property management requirements to be registered down in writing to submit to the developer. Practices and behaviors that exacerbate the intricate conflicts between owners and developers, developers and property companies, and property companies and owners are absolutely prohibited.
(3) Create a community culture of goodwill
Creating a harmonious, civilized, comfortable and beautiful living and working environment is the **** same desire of our company and the owners. Therefore, the company advocates civilization, courtesy, goodwill community culture, and owners *** build *** glory, friendly, mutual trust, leading the company's employees to develop friendly and collaborative relations with owners, police stations, community residents' committees and government departments. Regardless of whether the employees during the work or outside the work area, owners or employees of the difficulties related to my own, should be enthusiastic to help people, warm and kindly, take the initiative to frame a good interpersonal relationship for the community, for the owners, for themselves, for this materialistic society to open up a civilized clean land.
Four, in order to carry out XX Jiayuan property management of human and material resources
(a) personnel settings.
Based on the identified management grade and field visits, according to the property management area of 20,000 square meters, the Company "XX Garden" management office proposed to set up 11 staff.
Position Number of people Responsible for the content
Management Director and Owner Liaison Office Director 1 person is responsible for the overall work arrangements, owner communication
Engineering staff 1 person is responsible for the equipment, facilities repair, maintenance
Car steward/cashier 2 people Parking lot management, cashier, fees
Cleaning and greening personnel 1 person is responsible for cleaning and greening
Security personnel 6 people are responsible for guard booths, vehicle access, patrol
Note: financial personnel from the head office.
(ii) a brief analysis of the comprehensive benefits
XX Jia Yuan comprehensive management fees and maintenance fees can be (the above charges are for reference only, the final charges to the Price Bureau to approve the standard charges):
Management fees Maintenance
Multi-storey residential 0.50 yuan/square meter-month 0.20 yuan/square meter-month
Shopping malls 1.50 yuan/square meter-month 0.25 yuan/square meter-month
Aboveground parking space 40 yuan/space-month
Underground parking space 60 yuan/space-month
Fifth, XX Jiayuan property management specific operation
The company carries out the service concept of "people-oriented, the owner is the first". The company carries out the service concept of "people-oriented, owners first", and implements comprehensive and standardized quality management from the pre-project management, occupation, secondary renovation, housing repair and maintenance, water supply and drainage and electrical equipment management, fire protection, security, cleaning, greening and public services. It has gradually established a perfect safety and security system, equipment and facilities maintenance system, environmental cleaning system, greening maintenance system, *** facilities management system, and community cultural activities organization system.
(I) Preparation
The company sends professionals to conduct in-depth study of the project to be undertaken, to understand the project planning, property characteristics, and the distribution of properties in the surrounding areas, the security situation, combined with the development of this program for the management of a particular property project program; stationed in the two months before the beginning of the preparations for the establishment of the property management team, personnel selection, training, for the development of the project characteristics of the management regulations and workflow, the development of user manuals. The property management team will be set up two months before moving in, personnel will be selected and trained, various management rules and workflow will be formulated according to the characteristics of the project, user manual, owners' convention and pre-property management agreement will be drawn up; management rooms, staff dormitories and related office equipments of the management office will be arranged one week before moving in; the property take-over will be subject to acceptance and evaluation, and the handover of the keys and drawing materials will be conducted properly.
1. Setting up of internal organization and preparation of staffing
2. Selection, recruitment and training of property management personnel
3 months before the management work is carried out. Training content for: professional management concepts, emergency response handling, owners and users of the complaint handling, special elevator power distribution should obtain a certificate of competence to work.
3. Formulation of rules and regulations
1), according to the laws, decrees, documents and model styles of the relevant government departments, the preparation of the "Owners' Convention", "User's Manual" and issued at the time of occupation.
2), formulate rigorous and scientific management documents (various codes, management regulations, job duties and work procedures for employees at all levels) and complete them before occupation.
(2) Start-up of property management
1. Acceptance of property takeover
1), property rights information (project approval documents, land use approval documents, building license).
2) Technical information (as-built drawings, inspection certificates of equipment, etc.)
2. Occupancy management
1) The company's rigorous and scientific "Occupancy Management System" is implemented for the acceptance and handover of housing. We will issue occupation notice and tenants' handbook, clarify the procedures of occupation acceptance and charges, sign the "Owners' Convention", receive the owners politely and warmly, and take the initiative to explain the relevant questions; sign the contract of entrustment of property management and the owners' convention; make the users understand and cooperate with the work of property management through publicity; issue the "Notice to the Users" and "Users' Manual" to the users; cooperate with the users in moving; and provide the users with a "User Manual" and a "User Guide". User Manual"; cooperate with the user relocation, should be cleaned up indoor and outdoor hygiene, sweeping in and out of the road, to assist the user relocation and traffic command; do a good job in the user relocation phase of the security work, reasonable coordination of security personnel on duty, patrol, and appropriately increase the security force.
2), the establishment of the owner's file and property rights for the record. In the handover procedures, the system to understand the owner of the relevant information, the establishment of customer files, defining the scope and proportion of each property owner has property rights, the establishment of property rights filing system, for the smooth management of the future to lay a good foundation. Management Regulations", "family home decorative secondary decoration management trial approach", "Xiamen City, property management service charges" and other relevant regulations, as well as the "pre-property management agreement", "User Manual", "Owners' Convention" to implement the management.
When managing the operation site, the management office will take necessary safety protection and fire-fighting measures to protect the safety of the operators and the neighboring residents, control the various powders, exhaust gases, solid wastes, and noise and vibration on the site of environmental pollution and hazards to mitigate or avoid the impact on the daily lives of the neighboring residents.
Safety prevention management. Secondary renovation construction workers shall apply for documents in accordance with government regulations, accept the management office management, stay overnight construction workers by the owner or agent written guarantee, to prevent the occurrence of security incidents; secondary renovation of electricity, gas, open flame safety management, to eliminate fire hazards; secondary renovation and occupancy of the coexistence of the period to strengthen the focus of safety prevention propaganda, targeted measures to ensure that no hidden safety hazards left behind.
Environmental health management. Standardize the transportation and stacking of secondary renovation materials and garbage, and strictly prohibit the input of sewers to ensure smooth roads and clean environment in the building; strengthen noise control, limit the construction time of secondary renovation or noise isolation to minimize the impact on the normal life and work of the surrounding residents, and to control the environmental impact caused by the crossover of the period of occupancy and secondary renovation.
***Management of equipment and facilities. Ensure that equipment and facilities inside and outside the home, such as water and electricity trunk lines and fire fighting facilities, are not damaged during the secondary renovation, and it is strictly prohibited to arbitrarily utilize the fire fighting facilities so that they can operate normally.
Exterior secondary decoration management. It is strictly prohibited to destroy the overall beauty of the external wall, not to cut holes in the external wall; it is prohibited to install awnings or make any form of closure; windows, floor-to-ceiling window protection grilles should be located on the inside of the window sash; the public *** part is strictly prohibited from installing and erecting private goods and structures, especially the private addition of iron gates in the stairway.
Civil secondary decoration management. No barbaric construction with heavy sledgehammer is allowed to prevent damage to the floor structure; no change or damage to the main structure of the building such as columns, beams, slabs, load-bearing walls of the house, external walls, roof waterproofing, waterproofing of kitchens and bathrooms; buried pipelines in the external walls shall be waterproofed to prevent seepage of water from the external walls; masonry masts are not allowed to be constructed on the no-beam slabs.
Management of secondary decoration of water and electricity facilities. It is strictly prohibited to cut ditches and bury pipes in structural floor slabs and bury water pipes in public **** walls; the inspection port of kitchen and bathroom sewer mains shall not be sealed; the sewer port shall be blocked before secondary renovation in order to prevent clogging caused by secondary renovation of soil and debris; the casing shall be used for burying wires in the walls and ceilings; and the residents shall be mobilized to leave the inspection port when carrying out the decoration of ceilings.
After the completion of the decoration works, the decoration household notifies the engineering department of the management office of the acceptance of the works, issues the completion acceptance form and goes through the relevant procedures.
(C) Perfect daily property management services
A, safety and security system
1, the overall security environment management
In the community around the community, the lathe import and export, the community entrances and exits, the elevator car set up closed-circuit monitoring system, the establishment of 24-hour uninterrupted monitoring information; combined with the public security 110 alarm system, the emergent security incidents to resolve in a timely manner, the Laws and regulations.
Training of professional security inspectors, security inspectors uniform dress, wearing obvious signs, civilized on duty, standardized speech, serious and responsible, 24-hour duty and patrol of the community, the development of detailed patrol routes and frequency; to endanger personal safety with obvious signs and precautions and timely elimination of hidden security risks.
Registration of visitors at the entrance and exit, control the number of mobile personnel in the building, to prevent the distribution of advertising leaflets by salespeople or unrelated people roaming; the establishment of the company's property security call system covering the whole of Xiamen, in the event of emergencies, you can immediately deploy the company's manpower and material resources to focus on the support; the development of emergency preparedness and emergency response, such as typhoon prevention, earthquake prevention program.
2. Management of tenants
Tenants have different roles in the community, high mobility, and extremely complex social backgrounds and identities, making the management of tenants a more difficult issue in today's property management. Our company will start from the promotion of affinity community culture, the tenants of the classification of visits and focus on; with the police station, the neighborhood committee of the district tenants, mobile personnel survey. Ensure the safety and interpersonal harmony of the owners and tenants in the building.
3, vehicle traffic and road management
The building parking lot has a person to guide, orderly management, neatly arranged, motor vehicles are registered; non-motorized vehicles are parked in accordance with the provisions of the location; daily inspection of roads in the building, to ensure that the road is smooth, smooth road surface; no defects in the manhole cover, no loss of the cover, the road cover does not affect the vehicles and pedestrians pass through the daily life of the owners and the manhole cover.
4, scientific management
Record a comprehensive event log, for the accident-prone areas to strengthen the patrol and monitoring, to eliminate security risks.
B. Equipment and Facilities Maintenance System
1. Housing Management and Repair and Maintenance
The main entrances and exits are equipped with building floor plans, with obvious signs for blocks, units (doors), and household markings; the external walls are inspected regularly, and damages are found and repaired in a timely manner, to ensure that the appearance of the housing is intact and tidy, and that the decorative materials such as external wall bricks and paints are not peeled off or smeared; the air-conditioners are installed in a uniform location, and the condensate is collected centrally; the small air conditioner is installed in a uniform location, and the condensate is collected in a centralized manner. Condensate is collected centrally; small notice boards are set up to carry out exchanges with owners and inform them of relevant matters in a timely manner.
2.***Equipment management
The Company's equipment maintenance and repair, first, prevention is the mainstay, adhering to the daily maintenance and planned maintenance, so that the equipment is always in good condition; second, the housing equipment to do the "three good", "four will" and "five". "and" five ". Three good refers to the use of good, repair and management of important housing equipment. The "four will" refers to the property maintenance staff of the housing equipment will be used, will maintain, will check, will troubleshooting. "Five" is the main housing equipment cleaning, lubrication, overhaul should be quantitative, fixed people, fixed point, fixed time and quality; Third, the implementation of professional repair and the use of operators to repair the combination. Professional repair is the main, at the same time the use of equipment operators to participate in the daily maintenance and part of the small repairs. Fourth, improve equipment management and regular maintenance system. System of scientific maintenance procedures, improve equipment information and maintenance registration card management, rational development of regular maintenance program.
1) water supply and drainage equipment management
Management objectives: careful maintenance, to ensure that the water supply and drainage equipment, valves, pipelines, work properly, no leakage, to facilitate the lives of users.
Water supply equipment (including cisterns, water pumps, pipe networks, roof tanks, water meters, valves, etc.). Regular overhaul and anticorrosion maintenance of domestic water pumps, water supply pipe network to ensure that the water supply equipment is running normally, the facilities are intact, no leakage, no pollution; 2 times a day inspection of the pump room, water supply pipe network, roof tanks; pumps, pools, tanks, there are strict management measures, no pollution hazards; the quality of water for domestic use in line with the hygiene standards; secondary water supply cistern, roof tanks, every six months to clean, disinfect, no secondary pollution, the secondary water supply health permit, water quality, disinfectant, water quality, water quality, water quality, water quality, water quality, water quality and sanitation. Save the secondary water supply health license, water quality test; stopping the water one day in advance to notify the residential users.
Drainage management. Daily inspection of drainage pipes and other facilities to ensure smooth drainage, sewage management, no blockage, overflow phenomenon; flood season roads, garages, equipment rooms, no water, immersion occurs; once a year to clean up septic tanks, sewage wells; in the event of accidents, maintenance personnel in the specified time for repair, no large-scale running, flooding, prolonged water supply phenomenon.
2) Management of power supply equipment
Power supply equipment (transformers, meters, power supply lines, main switch, outdoor-type load switch, indoor-type leakage protection automatic switch, lightning rod, etc.). Establishment of 24-hour operation and maintenance duty system, troubleshooting in a timely manner; daily inspection of power supply lines to ensure that the normal power supply, roads, hallways and other public **** lighting intact; the establishment of the power distribution room inspection system (one inspection per shift, a monthly detailed inspection, half a year of major overhaul), and make a good operating record; blackout one day in advance of notification to the users; temporary construction and residential (with) household renovation of the development of temporary power management measures; In the event of an earthquake, fire, flooding and other situations in a timely manner to cut off the power supply; standby emergency generator at any time.
Distribution room management. Management and duty by electromechanical technicians, unrelated personnel are prohibited from entering the room; the establishment of distribution operation records, 1 inspection per shift, 1 monthly inspection, 1 semi-annual overhaul, find out the problem in a timely manner, and make a good record; indoor lighting, ventilation to maintain good; operation of the beginning of the sign is obvious, blackout pulling to hang signs, maintenance blackout, should be hung; operation and inspection, it must be in accordance with the provisions of the use of insulated tools, insulated shoes, insulated gloves, etc. electrician. The company's products and services are also available in a wide range of colors and sizes.
Normal maintenance and repair of power supply equipment. Observe the kind of instrumentation, voltage is normal, the use of current changes, peak current value, three-phase current balance, check against the duty record analysis of the differences; check the actual load of each branch circuit is consistent with the installed protection components set value; distribution box is fixed firmly, the box device is intact, the joints of the gate is not loosened, whether the operation is flexible, the blade and the contacts are not burned, the conductors are not in good condition. Contacts have no burns, wire insulation is aging, brittle, fuses have no scorch marks; wire insulation is good, all types of insulated wire insulation is aging, the joints are not burned, brittle, insulating cloth has no failure, there is no corrosion between the joints; metal pipe connected to the ground is good, there is no defunct or corrosive, all kinds of piping is fixed firmly. Pipe joints have no disconnection and disconnection phenomenon, pipelines have no collapse and deformation; whether the electrical appliances are firm; whether the grounding resistance of the various floors in accordance with the provisions of the grounding resistance.
3) weak electricity equipment management
Daily maintenance of the access control intercom system to ensure that faults can be removed in a timely manner.
4) Fire management
The fire control center is on duty 24 hours a day, and the facilities and equipment of the fire fighting system are complete, intact, and ready for use at any time; the emergency plan for emergencies is formulated; and the fire fighting administrators receive strict and formal training.
Establishing a daily fire inspection system, checking the facilities and equipment of the fire protection system once a week, and checking all of them once a month, to find and eliminate fire safety hidden dangers in a timely manner, and to ensure that the fire protection facilities are complete, intact, fully labeled, and can be used at any time; and setting up a fire evacuation schematic diagram in an obvious place. Lighting facilities, guide signs in good condition, emergency evacuation channels are unobstructed; all managers master the use of fire safety facilities and equipment and can deal with various problems in a timely manner; organize and carry out publicity and education on fire safety laws and regulations and fire safety knowledge, and clearly define the person responsible for fire prevention in each area; establish a volunteer fire department, and formulate an emergency response plan for fire emergencies; and hold fire drills once a year, to enhance the skills of emergency response, and to improve the owners' awareness of fire safety.
C. Environment and sanitation system
The purpose of environment and sanitation management is to purify the environment and provide a clean and pleasant working and living environment for the residents. Our company will strictly manage the cleaning and sanitation work with "five definite" management, i.e. definite person, definite place, definite time, definite task and definite quality.
Management standards: garbage bins, fruit bins and other sanitation equipment is complete; standardized cleaning (full-time staff and cleaning and sanitation responsibility system); garbage production and cleaning on a daily basis, regular sanitation disinfection and extermination; housing public **** department **** use of the facilities without termite infestation; building roads and other **** use of the site without paper, cigarette butts and other wastes; housing **** use of the parts to keep clean, no posting, scribbles; staircase railing, rooftop, public **************************. The staircase railing, rooftop, public **** glass windows and so on are kept clean.
1, daily cleaning
Scope Work Content Frequency Standard Remarks
Floor 1 Collect garbage, wash garbage cans 2 times/day No leftovers, odor
2 Sweeping floor and staircase 1 time/day No sundry, no stagnant water
3 Flushing staircase 1 time/week No sundry, no stagnant water
4 Wipe the newspaper box at the entrance of the apartment 1 time/day No dust, no handprints
4 Wiping the apartment entrance 1 time/day No dust, no handprints
5 Wipe the apartment entrance 1 time/day No dust, no handprints, no handprints, no handprints. No dust, no handprints
5 Wipe the elevator 2 times/day No dust, no handprints
6 Wipe the security door of public **** 1 time/week No dust
7 Wipe the staircase handrail 1 time/week No dust
8 Wipe the ceiling of public **** 1 time/week No dust, no spider threads
9 Wipe the hydrant 1 time/month No dust
10 Wipe the window 2 times/month No dust
10 Wipe the window 2 times/week No water
1 No water
2 No dust
3 Flush the stairs 1 time/week No debris, no stagnant water times/month No dust
Road 1 Road surface Cyclic sweeping No debris
2 Roadside green space 2 times/day No debris
3 Water pump combiner 1 time/week No dust
4 Street lamp post 1 time/week No dust
Green space Cleaning 2 times/day No dust, dead leaves
2, four pests elimination
In the building, road, green areas and other public **** areas, once a month on a regular basis to take measures to eliminate rats, cockroaches, the second elimination of mosquitoes, flies, with the surrounding area of the four pests breeding ground disinfection treatment.
D, greening maintenance system
Development of greening management standards, regular watering, fertilization, pruning, insecticides and other work on building greening; improvement of building greening, planting; green space without changing the use of the purpose of use and destruction, trampling, occupying the phenomenon; flowers, plants and trees are well-grown, trimmed neatly and beautifully, free of pests and diseases, no folding, no baldness; green space without paper, cigarette butts, stones and other sundries.
Items Measures Standard
Watering of greening Watering (according to climate change) Watering sufficiently and thoroughly
Turfing Mowing (according to seasons) The turf is beautiful and smooth
Weeds Removal (once a week) Ensure that there is no weed basically
Pest control Pest control (2 times a year) No pest and disease
Maintenance Fertilizer fertilizing (4 times a year) The greening grows vigorously
The green area has a good condition, and the green area is not damaged. Effective management of **** facilities, and the introduction of a good operating mechanism to give full play to the value of the property, for owners and developers to obtain revenue for good property management is also injected into the power.
F, community cultural activities organization system
1, community cultural construction
Creating a harmonious, civilized and comfortable living and working environment is the **** same desire of our company and the owners. During the year, especially festivals, such as the Spring Festival, Mid-Autumn Festival, etc., the management office to make room for activities, together with the community committee, the organization of community residents to participate in a variety of positive cultural and artistic activities, so that the residents have a sense of belonging; activities planned in advance, to seek support from the relevant government departments, and the development of a good relationship with the owners' committees, community committees and the relevant government departments; in the building notices The building notice board to set up a learning and publicity garden; cooperation, support and participation in community cultural construction, and promote elegant community culture.
2, convenient service
"Do not go out of the community door, the same life" is an important goal of the company's services, when the residents encountered a variety of problems in life or work and difficult to cope with, the entire company's staff can be responsive to provide services, take the initiative to solve problems for the residents to actively carry out temporary, special, and actively promote the development of the community service. Temporary, specialized, voluntary choice of the tenants of the special service mode.
1), daily service
Set up the owners' liaison office, service line, opened up for the owners/owners' committee and the company communication place, not only to accept the tenants' questioning, inquiries, complaints, requests for help, repair, but also requires that the company's staff must be warmly treated, and timely processing and feedback on the tenants' various requirements; establish a return visit system and records, and regularly issue the tenants with a property management service advice sheet. Service work to seek advice on the list, the rationalization of proposals for timely rectification; half-yearly public property management services, income and expenditure; on behalf of the newspaper, the mail newspaper on behalf of the collection and distribution.
2), special services
Provide paid special maintenance services. Indoor maintenance and decoration business, small repairs not overnight, three days to complete the repair; empty house management, housing intermediary; commissioned on behalf of the installation of household appliances; on behalf of the family cleaning, disinfection, waxing; commissioned on behalf of the hiring of various types of nannies, tutoring and medical care; information consulting services, etc.
Sixth, the property to take over the matters explained
(a) Once I accepted the commission for property management, security, Environmental health and other basic living order of the community immediately enter the work carried out, the takeover of the work completed within a week, in order to protect the immediate interests of the owners of the district.
(2) In order to efficiently complete the takeover work, the company leaders set up a takeover acceptance team headed by Chen, deputy general manager (with 9 years of experience in property management). Members include two engineers, an accountant.