The main content of the performance appraisal:
1. Characteristic-oriented: the appraisal focuses on the employee's personal traits, such as honesty, cooperation, communication skills, etc., i.e., to consider what kind of a person the employee is.
2. Behavior-oriented: the assessment focuses on the employee's work style and work behavior, such as the waiter's smile and attitude, the way to treat people, etc., i.e., the consideration of the work process.
3, results-oriented: the assessment focuses on the content of the work and the quality of work, such as the output and quality of products, labor efficiency, etc., focusing on the staff to complete the work tasks and production of products.
Extended information:
Key Performance Indicators are based on the company's annual objectives, and through the analysis of the characteristics of the employee's work performance, according to which the key performance indicators reflecting the enterprise, the department and the staff. The key quantitative indicators reflecting the comprehensive performance of the enterprise, departments and employees within a certain period of time are determined accordingly, and performance appraisal is conducted on this basis.
The hierarchical assessment method is based on job analysis, and divides the job content of the position to be assessed into several independent modules, and describes in each module in clear language the work standards that need to be achieved to complete the work of the module.
At the same time, the standard is divided into several levels of options, such as "excellent, good, qualified, unqualified", etc., the assessor according to the actual performance of the person being assessed, the completion of each module assessment, the total score will be the employee's assessment results.