1. Bank of Kunlun pushed forward the service transformation of its outlets, and by the end of 2017, 54 business outlets had realized the initial transformation, covering all medium- and large-sized outlets. Accelerating the pace of intelligent upgrading of outlets, optimizing the functions of hall-type and portable self-service card issuers, launching the research and development of high-speed cash self-service equipment, accelerating the promotion of over-the-counter clearing and multimedia terminals, and realizing the addition of 99 new intelligent self-service equipments of various types throughout the year, with richer business diversion channels. Continuously optimizing business processes, sorting out long-process businesses such as open accounts, and implementing simple, no-fill forms for 23 common retail businesses over the counter, shortening business processing time by 15% on average and further improving customers' business handling experience. Strengthening the hall operation efficiency improvement, standardizing the job duties of lobby managers and strengthening the efficiency index assessment, the Bank's annual relocatable unrelocated rate dropped to 12.2%, down 2.4 percentage points from early 2017. Through the introduction of flexible scheduling mechanism, 66 flexible tellers were released, effectively supplementing the marketing team and promoting the percentage of marketing staff in the branch to increase by 12 percentage points .
2. Bank of Kunlun's internet finance business developed at a high speed, injecting new momentum for the innovative development of the whole bank's business, and the internet finance platform featuring production and financing took shape. Bank of Kunlun has been increasing its cooperation with PetroChina and its member units, and as the first online pilot unit of the Group's party building informationization platform, it has realized the functions of electronic account payment of party fees, etc.; it has deepened its cooperation with the sales companies in the field of production and integration, and has carried out the online payment of gasoline, electronic rechargeable card recharge, electronic gas coupon consumption and other characteristic businesses, and has realized the recharge of gasoline card of nearly 14 million yuan through the direct banking in the whole year; and has accelerated the improvement of the infrastructure of the direct banking platform, and enhanced its business development. direct banking platform infrastructure, enhance the security and convenience of the platform; establish and improve the direct banking business management system; direct banking publicity and promotion, continued to carry out a series of marketing activities throughout the year. By the end of 2017, the bank had acquired nearly 300,000 customers, and released 29 exclusive wealth management products throughout the year***. Bank of Kunlun centered on the goal of "becoming the main position of Internet publicity". Through cost reduction and efficiency initiatives, we actively guide customers to register and bind their cards, and sent a total of 6.26 million reminders of moving accounts through WeChat Banking throughout the year.