5 Annual Work Plans for 2023 Housekeeping
Let's make a plan for the future. Time is passing, in order to have a better growth in the work, let's make a plan now, here is my 2023 housekeeping annual work plan for you, I hope it will help you.
2023 annual work plan for internal affairs Part 1
First, change the concept of mindset, actively adapt to the new management mode and exhibition mode after the shareholding reform, continue to strengthen the education of competition awareness and crisis awareness, strengthen and use data management, the introduction of incentives to comprehensively mobilize the enthusiasm and initiative of employees.
The second is to correctly handle the relationship between scale and efficiency, current and long-term, bigger and stronger, strengthen the overall public relations efforts, focus on the quality of business underwriting, with the fastest speed and quality to select and occupy the market.
Third, continue to strengthen communication with the public security, traffic police, education, health and other departments, and strive for their assistance, and strive to improve the five small vehicles, school level insurance, campus party liability insurance, medical liability insurance underwriting rate.
Fourth, strengthen the claims service work. We are trying to increase the rate of on-site investigation, adopt humane service, differentiated treatment, accelerate the speed of claims, improve service quality, and improve the external business environment.
Fifth, in response to the competition, pay close attention to the development of the same industry initiatives, increase public relations efforts, take a positive and effective approach to participate in the competition, consolidate the market share of the original types of insurance, and actively expand the new business, new sources of insurance.
In order to achieve the company's goal of this strategic transformation, each of our employees has put forward higher requirements. Specifically to our integrated teller, not only is the workload increased significantly, on our business level should also reach a higher and more comprehensive level. Therefore, in 20 - year I put forward the following requirements for themselves:
1, always strict requirements for themselves, conscientious and dedicated to do their professional work, active, conscientious completion of each task, strict compliance with the company's rules and regulations, and conscientiously fulfill their duties.
2, through the accumulation of daily work, to find their own shortcomings, the use of spare time to study the company's terms and conditions, unremitting efforts to learn a variety of insurance knowledge, and used to guide the practical work. Through more reading, learning and practicing to continuously improve their various business skills.
3, actively participate in the company's organization of each learning, training activities, faster to improve their business capacity and level.
4, and strive to pass the company's intermediate security officer exam in 20 - year.
Financial reimbursement, to more strictly comply with the company's financial system, strict audit of financial invoices, invoices that do not meet the procedures resolutely not reimbursement.
2023 annual work plan for the internal workforce Part 2First, the sales department annual work plan of the office of the daily work:
Knowing the heavy work of the position, as the company's sales internal workforce. It also enhances my personal social skills. The sales department inside work is a top and bottom, communicate inside and outside, coordinate left and right, contact the important hub of the eight parties, grasp the market the latest purchase of machine user information collection, for the sales department of the business staff to do a good job of protection. The organization of some documents, the signing of the installment sale contract, the signing of the bank mortgage contract and the required information, the user's return progress, the user's overdue amount, the number of cars sold, etc. are some useful decision-making documents, in the face of these cumbersome day-to-day affairs, to have a head and a tail, to self-enhancement of coordination of the work of the awareness of the six-month basically to do everything with a fall.
Thank you very much for the leadership and colleagues work support and spiritual encouragement. Everyone's help, the year month I entered the company now do sales inside work. During the term of office. Deeply feel the warmth of a big family, with the shortest possible time to integrate into the collective, the work mode and work style has been a major breakthrough and change. During the work period, strict requirements for themselves, do their own work. Now the past work summary and future sales inside work plan is as follows:
Second, the installment of the sale contract, the signing of the bank mortgage contract:
In the signing of the installment of the installment of the sale contract, for me it can be said to be easy. But in filling out the data and content at the same time, to be careful, we all know that the contract has the force of law, once the data and content of the error, will bring great losses to the company, in the collection of user information is also relatively simple (including: household registration, marriage certificate, ID card and other documents).? In the signing of the bank mortgage contract, now is still relatively rusty, because the bank mortgage has just opened, bank mortgage and installment sale and purchase contracts are the same, fill in the data and content at the same time, to be careful, mortgage contracts are more legally binding.
But in the process of bank mortgage, the purchase of the user's mortgage loan information is a heavy component of the notary public notarization, bank loan information, Foton archives, my company archives information. These procedures are very important, if not notarized? The bank won't give the loan. These parts are tightly intertwined and are an essential part of the process. My company in the deposit of the household files, we take the essence of the notary, the bank, Foton tripartite, we still have certain loopholes in the handling of bank mortgage loans, I believe that with the gradual deepening of the bank mortgage loans, I will do better, more perfect! (I suggest organizing a training on bank mortgage loans, which is my personal idea.)
Third, timely understanding of the user's return amount and overdue arrears amount of the situation:
As the company's sales inside, I am responsible for the user's return amount and overdue arrears amount of the work, the main content of the overdue arrears user, the user's repayment progress in a timely manner or not, the relationship between the company's capital turnover as well as the company's economic benefits, we need to understand the user of the purchase of the machine's progress of the project in a timely manner, so as to Increase efforts to call for payment, so as not to cause unnecessary losses to the company, in the report "customer due accounts receivable schedule" is to do timely and accurate, so that the company's leadership according to this table for different customers to make appropriate countermeasures, so as to control the risk.
2023 annual work plan of the internal service 320__ years, under the correct leadership of the leadership of the company, in the active cooperation of the departments and vigorously assisted, in the Department of the unremitting efforts of all employees, the Department of Management closely around the departmental duties, combined with the actuality of the company, and continue to enhance the work of the concept of highlighting the focus of the work, and strive to enhance the work of the initiative and creativity, and give full play to the comprehensive Department of Management, "staff, organization, coordination, service" and other functions, and better completed the work of the year's tasks, the main work is reported as follows:
First, the basic work of the year 20___
(a) departmental overview
Comprehensive Management is the day-to-day business management organization, the existing staff of 17 people, and the company has been working hard to improve the work concept, focus on work, and strive to enhance the work of initiative and creativity, give full play to the Department of Management "staff, organization, coordination, service" and other functions. Management organization, the existing staff of 17 people, including 7 small fleet, by the manager, deputy manager, various functions of the staff and other members. Is to communicate up and down, contact with internal and external, command and control the work of the company's various departments of the center of the department, through the control and coordination of the various departments of business management, the development and release of the company's important systems, published decision-making, macro-control of the various commands, so as to ensure that the company's normal and efficient operation.
(B) administrative office
1, official document processing.
The daily receipt of various types of official documents, registration, uploading and downloading of various types of documents, efficiently and effectively will be received in a timely manner to the leadership of the documents submitted to the review and approval of the views in a timely manner to the relevant departments, as of mid-November, the receipt of more than 800 processing, basically to achieve the backlog, not lost, not to procrastinate, and the spirit of the conveyance of the in place. All the company's administrative documents issued to the outside world, from drafting, checking, approval to issuance, the Department of Integrated Management are strictly handling the document procedures, format, text, and strive to express the text "quasi, real, new", to ensure that the format of the document norms and standards. As of mid-December, the Department of Integrated Management *** drafting, revision of instructions, reports, summaries, notices, proposals, meeting materials and other types of documents, materials up to more than 100, issued 90 administrative documents, basically to achieve the content of the document is accurate and standardized.
2, file management.
Better completed the company's establishment to date, the organization of paper files, graphic files, and do a good job of all types of archives, filing, storage. 20__, my department in accordance with the - No. document "on the clean-up of the central and provincial party committee documents notice" requirements, clean-up and destruction of the company's 20__ years of the Central Committee and the provincial party committee documents and the clean-up results in a timely manner reported to the municipal party committee office of the confidentiality room.
3, printing management.
After moving into the new office building, the company set up a special printing room, the recovery of all departments of the printer, standardize the company's printing management, my department initially formulated the printing management system, the implementation of printing and approval procedures, standardize the printing of various types of documents, copying, etc., on the basis of the first in the savings to ensure that the company documents normal printing, do a good job of confidentiality of the relevant documents.
4, seal management. Adhere to the seal management, standardize the seal use process, strict implementation of the use of the approval and registration system, and resolutely put an end to the "empty head chapter", "unapproved use of the seal" and so on, to maximize the elimination of the use of the seal omission to the company to bring a serious impact to reduce the risk of the company. The company's risk.
(C) human resources management
20__ the first half of human resources management belongs to the work of the Department of General Management, so we 20__ the first half of the work of human resources management is summarized as follows:
1, the basic situation
The company's existing staff - people, including male employees - people, female employees - people, the company's level of leadership - people, general manager of the assistant (treatment) - people, the department of the first post. Treatment) - people, departmental positions (treatment) - people, deputy (treatment) - people, the first degree, bachelor's degree - people, college education - people, junior college and the following education - people, with
professional and technical titles (technical level) - people. Existing employees - people on leave without pay, long-term sick (accidental) leave - people, are managed by the Ministry of Human Resources.
2, the social insurance, housing fund, enterprise annuity payment
This year, a one-time payment of basic medical insurance for all employees - 10,000 yuan, maternity insurance - 10,000 yuan, housing fund - 10,000 yuan, enterprise annuity - 10,000 yuan, the amount of **** total - 10,000 yuan.
(D) assessment and supervision
1, office order management.
In order to standardize the company's office order, in 20__ years, the Ministry of Integrated Management formulated the office order management regulations, designate a person daily on the office area of the subsidiaries, the departments of environmental hygiene and personal grooming to supervise and evaluate, and by the duty leader, the duty officer from time to time weekly inspections, the results of the inspection in the company's LED screen release. Among them, many problems were found in the unscheduled inspection in October, and the problematic personnel were notified and criticized and fined. In order to standardize the management of the company's locker room, the implementation of locker room duty system, the responsibility will be put in place to protect the locker room clean, neat and sanitary.
2. System construction.
In order to further establish and improve the company's rules and regulations, in 20__, my department introduced the "financial agent management approach", "vehicle temporary management approach", "payroll management system", "attendance and class leave management system", "leadership duty system", drafted the "resource conservation system", "centralized management system of office space", "inspectors and supervisors", "various types of meeting management system", The printing management system", "office order management regulations", "information reporting system", "official documents processing methods" and other rules and regulations.
3, internal management. First, the company's internal management.
20__ years, in order to establish a modern enterprise system, according to the company's development needs and - University management consulting team, combined with the actual, in a wide range of departments and individuals on the basis of the views of the formulation of the "three"
program "and" the departmental posting and staffing program "to further optimize the company's human resources structure, clear job responsibilities, and improve the company's internal management. Human resources structure, clear job responsibilities, improve work efficiency.
Second, it is the internal management of the department. Strictly grasp the work style, improve work efficiency. With the management consulting team of Northwestern University, the "Integrated Management Department Job Responsibilities" to adjust and improve, and further clarify the division of duties of each person in the post, while emphasizing the importance of doing a good job, closely around the special nature of the work of the department, and improve the coordination of the work. Moving into the new office building, my department held a regular meeting every two weeks department, report on individual work, summarize the work of last week, the deployment of the next phase of the task, the progress of the work of the individual inspectors, to ensure that things do not procrastinate, improve work efficiency.
(E) network communication
1, information network. Continue to actively maintain the company's communications, networks, office computers, to protect the company's office network, telephone communication of the basic smooth. mid-July after the company settled in the new office building, my department coordinated -, - mobile companies, for my company access to mobile broadband 100M for daily office. Completed the e-government unified transmission backbone line network access work, municipal departments unified Internet export work, part of the business network migration work. 10 months, my department applied for the purchase of the shaft distribution standby power supply, effectively guaranteeing the stability of my company's network and smooth.
2, telephone communication.
Coordination - Unicom access to fixed-line phones for our company, and apply for the purchase of 30 Siemens phones to ensure the quality of telephone communication.
3. LED display.
In the reception hall on the 9th floor of the company is equipped with LED display screen, the weather forecast, daily coal shipment,
weather forecast, duty personnel, the company's important information, such as uploaded in a timely manner to publish, in October with the - the company to complete the acceptance of the LED screen, to ensure that it is used normally.
4, collaborative office management system.
Signed a contract with the company to establish a collaborative office management system for our company to standardize the daily work habits of employees, improve work efficiency, cost savings, so that the company's management is more efficient. Currently has completed the first phase of the collaborative office software management system project initiation, the second phase of the demand for research work, the full launch of the third phase of the system construction work.
(F) logistics services
1, the daily reception and conference services.
The company has done a good job in the daily reception work, insisting on welcoming and sending sound, treating guests with courtesy, and doing a good job in the preparation of the reception. Good completion of the company's various meetings before, during and after the meeting service work, the organization of all kinds of meetings held throughout the year *** more than 40 times, important meetings are good meeting records, after the meeting in a timely manner to form the minutes of the meeting, the meeting organization work in an orderly manner.
2, vehicle management. According to the requirements of the relevant departments at higher levels, in accordance with the company's arrangements for mass line education and practice activities, combined with the actual company, specially formulated the company's "Interim Management of Vehicles", sealing the over-standard vehicles, retaining the four official vehicles, strict fulfillment of the procedures for the use of the vehicle, control vehicle costs, to ensure that the company's official vehicles used in an orderly manner.
3. Property management.
2023 annual work plan of the internal work 4I have been engaged in the company's work for a period of time. The company's work carries the top and bottom, connecting inside and outside. Although everyone is able to do this work, but I always think that there are not many people who can do it well. So I often tell myself: I like this work is my exercise. When the trivial and busy work because of my patience and serious treatment and recognized by everyone, the heart of more tired also turned into rain. In order to ensure the successful completion of the work in 20__, the development of this plan is as follows:
First, seriously study, improve the textual work potential
The company to do a good job of the company's various plans, summaries, reports, instructions, notices, etc., drafting, reporting work, which requires the company's staff to study, strengthen their own training, and continue to improve the potential for word processing.
Second, the coordination of relations, so that the company's work is carried out smoothly
In a good meeting signing, group company documents sent and received archiving, general manager of the housekeeping (newspapers, letters, faxes, etc.) work at the same time, play a good role as a pivotal point, coordinating and cooperating with the head of the department to seriously complete a variety of temporary work. Main work:
1, according to the requirements of the Secretary of the Government job duties, adhere to the monthly completion of the department's activities, work constitutes a news type of manuscript submission work.
2, collect all kinds of awards declaration information, and is responsible for information preparation and declaration docking work.
3, in a timely manner out of the unit work arrangement notice, holiday vacation arrangement notice and other matters.
4, do a good job in the production and management of regular meetings, integrated company departmental meetings, and other important meetings of the preparatory work, and make meeting records.
5, is responsible for drafting and formulating a good unit of various planning, plans, decisions, summaries, notices and other documents and materials.
6, do a good job of the group's temporary work.
Third, the heart to adapt to the reform and development of enterprises, innovation in the daily work of the company
To learn, and strive to improve the potential to think hard, good at planning, the potential to be happy to officer potential, sincere **** the potential of the matter, the potential to dare to break the matter of the potential to make things happen, the potential to make things happen on their own, so that the company's work in the pragmatic and innovative.
2023 annual work plan for the internal workforce article 5First, sales targets
Lead the team to work hard to complete the leadership given the month's sales plan, goals.
Second, supervision, management of the sales showroom and sales staff of the daily sales work
Development of instrumentation environment supervision card.
1, instrumentation dress: uniform work clothes and wear a badge.
2, showroom neat and tidy: daily regular check showroom vehicles, negotiation table neat and tidy condition. Each person is responsible for the vehicle must be applied before 9 o'clock to complete the test, the show car all. At any time to deal with showroom emergencies, if necessary, reported to the sales manager.
3, the showroom reception: such as duty personnel have special reasons to leave the post, you need to find a replacement, the replacement personnel to assume all the responsibilities of the front desk duty. Check the discipline of the sales staff in the showroom at any time.
4, the daily work of sales staff:, for the sales staff of customer level positioning and three forms and a card back to the degree of reminders to urge the salesman to survey the sales process. The daily work of the sales staff and the need to complete the task of coordination, such as licensing time and manufacturers appear policy changes. Handle showroom emergencies at any time and report to Sales Manager when necessary. Regularly report the whole day's work and tomorrow's tasks that need to be accomplished to the Sales Manager before the end of each afternoon. Handle customer complaints within the scope of responsibilities to enhance customer satisfaction.
5, staff leave processing, leave specific arrangements for the system.
Third, with the marketing department, do a good job of sales development and marketing
1, the marketing department issued by the coordination of marketing activities, such as going out to take pictures.
2, in the case of the sales staff is not on duty, you can communicate with the Ministry of Marketing to go out to market development, the Ministry of Marketing to set the point, out of the single film.
Fourth, grasp the inventory, with the sales manager to do a good job of sales demand plan
Every day for the sales staff of the delivery of the car, data handover, invoicing, insurance and other inventory. Reported to the sales manager before the end of the day to register. For a long time vehicle sales staff to inform, focus on sales; with the sales manager every Monday from the manufacturer to order models, colors for the proposal.
Fifth, to assist the sales manager to do a good job of sales staff training program, and organization and implementation
Due to the current stage of the management system is not perfect, the lack of better training of sales staff, through the communication with the sales consultant, they need better information on competing products, I will find ways to find out a good oral (already thinking), directly affecting sales performance. According to the specific requirements of the sales manager and sales consultants to develop relevant training materials and programs! Initially set to train the idle group every morning.