Generally speaking, what will cause the blue screen error, you may encounter the following four conditions
1. occurs after executing Windows Update
2. occurs after installing hardware
3. occurs after installing or updating software (including driver software/applications)
4. other factors (i.e., not caused by the above-mentioned conditions) abnormality)
One, the solution for the first three items is mainly to go back to the previous normal situation.
If the anomaly occurs after a Windows update, remove the recent update;
If the anomaly occurs after installing hardware, remove the hardware;
If the anomaly occurs after installing or updating software, remove or roll back the previous version of the software.
● How to roll back a previous version of the driver via Device Manager
1) Right-click on [Start] (1) and select [Device Manager] (2).
2) Click on the triangle next to the device type in [Display adapters](3). Right-click (4) on [Intel(R) UHD Graphics 620] and select [Properties] (5).
This step is based on the Intel Display Adapter driver example, so please back out the version according to the driver error you encountered.
3) Tap [Drivers](6) and tap [Rollback Drivers](7).
4) Select [Reason you want to roll back to a previously installed driver](8), and tap [Yes](9). The system will begin rolling back the driver to a previous version.
II. If the blue screen error is caused by other factors, please refer to the following steps for troubleshooting
a. Remove external devices
● Remove external devices, such as hard disks, printers, memory cards, and CD-ROMs in the optical drive, as well as adapters in the card reader, etc.
But if you do not want to remove these devices, you can do so by clicking on [Yes](9).
● Update the BIOS to the latest version.
● Perform system updates and driver updates to the latest.
b.? System Restore
Please perform a system restore after backup.?
If your problem is not solved, please contact the official after-sales testing.