Beijing West Railway Station can refund one card, Haidian Huangzhuang can not refund. Beijing west station in the south hall (port B) window return, Haidian Huangzhuang only in the east hall (C1\C2\D port), west hall (A1\A2\B port) have recharge window, and there is no window to return the card.
Also if there is a one-card kiosk in the subway station, it can be processed. Passengers can self-service one-card recharge, card refund, card purchase, inquiries through the one-card multi-functional self-service machine, and can choose WeChat, Alipay mobile payment methods.
Expanded Information
Return of cards:
One, commissioned by the card company, this branch on behalf of the municipal transportation card ordinary card "good card refund" business, the card balance is less than 100 yuan. Good card: card appearance is intact, the equipment can read the card information, there is no physical damage (perforation, fracture, breakage, crease, card unevenness, bending, deformation, soaking, corrosion, high temperature damage, the surface of the paste or other attachments).
Two, for a good card to return the card, the recovery of the card, the return of the deposit and the balance of the card.
Third, if the card exists incomplete transactions, the cardholder should be incomplete transactions are processed before the card refund business.
Fourth, the overdrawn general card for refund business, must first repay the overdraft amount.
V. If the balance of the card is greater than or equal to 100 yuan and the card is damaged, please go to the customer service center of Yikatong.
Fifth, passengers may not return more than five cards at a time, if there is a special need to go to the card customer service center.
VII. Non-deposit cards cannot be returned.
Address of OneCard Customer Service Center: East of the National Palace Theater, Xidan, Xicheng District, Beijing.
OneCard customer service phone: 88087733
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