How to deal with an eye hospital that accidentally breaks a client's eyeglass frames

Ophthalmic hospital accidentally broke the customer's eyeglass frames should apologize, acknowledge the loss and compensation.

1, apologize: the hospital should sincerely apologize to the customer, express regret and acknowledge responsibility.

2. Confirmation of loss: The hospital should confirm with the customer the specific loss of the eyeglass frame, including the material of the frame, brand and model. The hospital should try its best to understand and make an estimate.

3, compensation: the hospital should compensate according to the customer's loss, including repair, replacement or financial compensation and other ways. Specific compensation should be negotiated with the customer to determine, and pay as soon as possible.