Employee Handbook Model
General Manager's Welcome Message
Generally drafted by the general manager himself or the director of the company's office to write, of course, you can also draw up an outline by the secretary to write.
Company Profile
Drafted by the company's office director to write, of course, you can also draw up an outline written by the secretary.
Company business philosophy
I. Corporate goals:
Contemporary level - Dahua Radio Factory
Facing the whole country, driving to the world - XX Automobile Factory
Catch up with the world's advanced level--Huan Yu Group
Creating China's world famous brand--Haier Group
The second enterprise philosophy:
Comply with the time of the day, with the help of the geographical advantage, to create the harmony of people (XX hydroelectric power plant)
Exploitation is the life, old-fashioned is dead
Continuously change the status quo, regard today as backward
Working for tomorrow
Ambiguous word at the head (XX Gas Appliance Co.)
Quality is life, the user is the king
Reputation is the golden rule of the enterprise's life
Benevolent to treat people, strict to treat others (Rolex Watch)
Big is dead, small is live (Japan Sun Co.)
Big is dead, small is live (Japan Sun Co.)
Big is dead, small is alive. Small is alive (Japan Sun)
Innovative management, global point of view (Honda, Japan)
Development is management (Casio, Japan)
Science and technology as the warp, reasonable management as the weft (Toyota, Japan)
Three, the company (business) purposes:
Win with high quality, rely on the sale of development! -XXXX Iron and Steel Works Communications
Selecting materials must seek authentic, shelling must seek the spirit of the -DaRenTang Traditional Chinese Medicine Company
Safe, speedy, comfortable, clean-XX Rental Company
The company's (business) objectives:
To win with quality, and develop by sales. -XX Rental Company
Practical, enthusiastic service - XX Computer Company
User first, quality first, reputation first - Huan Yu Group
For the next process, for enterprise benefit, for XX users - XX brand TV factory
To win by the best, to win by the new - XX Textile Machinery Company
With advanced ideas, scientific management, new technology, high quality products, good reputation, pioneering and enterprising spirit to serve the user with all sincerity--Xinao Group
Safe operation, high-quality service--XX passenger ship
Reputation is the life of an enterprise--XX Electric Appliance Group Company
The company's reputation is the life of an enterprise--XX Textile Machinery Co. -XX Electrical Appliances Group Corporation
The Boeing Company
The guest is the most important thing, and we are committed to the credibility of our services. Information products, accelerate the progress of human knowledge, and essentially improve the effectiveness of individuals and organizations - HP Inc.
Fourth, the spirit of enterprise
practicality
unity and cooperation
pioneering and innovation
sacrifice and dedication
competition
Hard Work
Love and Dedication
Pursuit of Excellence
Dare to Take Risks
Respect for Science
V. Corporate Ethics
Loyalty, Honesty, Quality and Quantity Assurance
Fair Trade, Honesty, Courteousness, Customer Convenience, and Sincerity
Loyalty, Selflessness, Industriousness, Thriftiness, Solidarity, and Dedication
Loyalty, Selflessness, Hard Work, Thriftiness, Solidarity, and Solidarity. Diligence, thrift, solidarity, honesty, self-improvement, courtesy, discipline, trustworthiness
Sixth, corporate style
practical, unity, hard work
strict, fine, real, fast
high, strict, fine, real
strict, plain
pragmatic, strict, innovative, civilized
united, civilized, diligent, innovative
united, civilized, innovative
Unity, diligence, democracy, civilization
Strict and pragmatic, hard work, unity and pragmatism, hard work and innovation
Strict factory management, scientific management, civilized production, and development of enterprises
Patriotism and love for the factory, unity and cooperation, compliance with the law, good learning
Respect for the opinions and requirements of each customer and enterprise staff (Japan Sun Enterprises)
Seven, the staff code:
Love of the motherland, loyalty to the company;
Dedicated to their jobs, hard work;
Mindful of learning, progressive;
Drilling technology, innovation;
Obey the law, public morality;
Line of credit, honesty;
Respect for each other, courtesy of colleagues;
Mutual respect for each other, love, treat colleagues;
Cultivate your body and mind, and be based on society.
The above examples of famous Chinese and foreign corporate philosophy for you to design corporate philosophy as a reference, according to the actual situation of the company, you can ask the advertising company, copywriters and other professionals to design, of course, better is to have a prize in the company's internal solicitation, decision-making level of the collective formulation.
Personnel Management System
Chapter I Employee Contract Management
Article 1: The company's employees are divided into contract employees, the city's labor system employees and foreign labor employees, known as the company's employees.
1. The contractual employees are those who have signed the Labor Contract with the company, including the employees with the household registration of the city and the employees from foreign provinces and cities who meet the conditions for the introduction of talents into the city, and are subject to pension insurance, medical insurance and unemployment insurance by the company in accordance with the relevant policies issued by the city.
2. The city's labor system employees refer to the city's laid-off, co-insurance and retired staff, with whom the company has signed the Labor Contract, and whose personnel files, pension insurance, unemployment insurance and medical insurance are not included in the scope of the company's management.
3. The foreign labor employees refer to the laborers whose domicile is not in the city, and the company signs the Labor Contract with them, and the company handles the "Comprehensive Insurance for Foreign Laborers" for them according to the relevant policies of the city.
Article II: Labor Contract and Labor Contract
1. The company signs a Labor Contract with each employee who meets the conditions of being hired as a contract employee, and the labor contract is in strict accordance with the "Labor Law" and the relevant policies of the city, and clearly defines the responsibilities, rights, and benefits of both parties. The signing of the contract is the responsibility of the company's personnel department.
2. The company signs a Labor Contract with each employee who meets the conditions for being hired as a labor employee, and the labor contract is based on the Labor Law and the relevant policies of the city, specifying the responsibilities, rights and benefits of both parties. The signing of the contract is the responsibility of the Company's Personnel Department.
Article 3: Duration of Contract
1. The company stipulates that the duration of labor contract shall be divided into two types, i.e. indefinite term and fixed term;
2. The company stipulates that the probationary period of the new employees shall be three months in general, with exceptions for special cases;
3. Employees (including the new employees) shall have less than two years of service term in the company, and the duration of the contract shall be no more than one year in general; and the contract shall be no more than three years in the company, and the duration of the contract shall be no more than one year in general. If the service period of the company is more than three years, the contract period is generally not more than three years;
4. If the company pays the compensation fee to the original unit for the employees when they are recruited or if they receive training and study tours at the company's expense during the working period of the company, they are required to sign a supplemental contract for the extension of the service period, and the term of the labor contract shall be the same as the term of the service period;
5. The contract period of the special personnel introduced by the company shall be determined according to the agreement reached by both parties. The term of the contract shall be concluded in accordance with the agreed term reached between the two parties;
6. The term of the Labor Contract concluded between the Company and the employees under the Labor Service System shall be from six months to one year in general.
Article 4: Labor Disputes
Labor disputes or controversies occurring during the period of the relevant contract shall be mediated by a full-time employee of the Company's personnel department for proper settlement.
Chapter 2 Vacation Leave
Article 1: The company implements eight hours a day, 40 hours a week work system; work and rest time is:
Working days: Monday - Friday; rest days: Saturday, Sunday
Working time: morning: 8:30 - 12:30
Afternoon: 13:00 - 17:00
.Article 2: Legal Holidays
New Year's Day: 1 day
Spring Festival: 3 days
May Day: 3 days
National Day: 3 days
Other Holidays stipulated by Laws and Regulations
Article 3: Sick Leave, Marriage Leave, Maternity Leave, Family Leave, Personal Leave, Work Injury Leave, and Leave of Absence for Transfer, etc.
1: Sick Leave
1) The sick leave applicant must present a certificate of sick leave. >(1) Sick leave holders must have a sick leave certificate issued by a district hospital or a secondary hospital designated by the company.
2) Sick leave within three days per month (including three days in the month), the "sick leave certificate" will be submitted to the head of the department to sign and agree to take effect. If you are not able to submit the Sick Leave Certificate in person on the same day due to an emergency, you must inform the department supervisor by phone or delegate someone to take leave, and then you should submit the Sick Leave Certificate in time, otherwise it will not be treated as sick leave. Those who are absent from work without any formalities will be treated as absenteeism.
3) Three consecutive days per month or accumulated sick leave in the month more than three days of sick leave, must be reported to the company's Personnel Department approved for the record.
2, marriage leave
1) Where the wedding leave, should be filled out a week in advance of the "wedding leave application" to the department head, the department head to arrange for temporary replacement of their work, to ensure the normal operation of the company's production and management.
2) 5 days of marriage leave for the first marriage, where in line with the state regulations of the age of late marriage (women aged 23 years old, men aged 25 years old) employees, the first marriage leave can be increased by 5 days, *** for 10 days of marriage leave.
3) Marriage leave for non-first marriage is 3 days.
4) If the wedding leave vacation falls on a holiday, the holiday vacation shall be counted as wedding leave.
5) In principle, the marriage leave shall be taken continuously at one time. If the second leave is needed for special reasons, it shall be reported to the Personnel Department for approval, but the span of the leave shall not be more than 6 months.
3. Maternity leave
Women workers who give birth in accordance with the "Shanghai Municipal Family Planning Regulations" and complete the formalities for maternity leave, the company will grant the leave.
1) Maternity leave should be filled out one week in advance, reported to the department head, who will arrange for the replacement of her work, and hold the maternity leave application to the personnel department for the record;
2) 90 days of maternity leave for a single child birth, including 15 days of prenatal leave;
3) 15 days of maternity leave for a difficult birth; 15 days of maternity leave for a multiple birth; 15 days of maternity leave for each additional birth;
4) 15 days of maternity leave for each additional birth. Additional 15 days of maternity leave;
4) Additional 15 days of maternity leave for those who meet the age of late marriage and late childbearing;
5) Male employees who meet the age of late marriage are entitled to 3 consecutive days of paid leave after the birth of their spouses;
6) The medical allowance during the period of maternity leave will be paid by the Social Security Bureau in accordance with the provisions of the Rules for Implementing the "Shanghai Municipal Municipal Maternity Insurance Measures", which was implemented as of November 1, 2001, and will be paid by the Social Security Bureau. which will be paid by the Social Security Bureau.
4. Family visit leave
Employees who have worked for more than one year and signed the Labor Contract with the company, and do not live with their spouses and parents, and cannot go home to live for one day and night on public vacations, are entitled to the family visit leave in accordance with the following provisions.
1) Anyone who takes family visit leave shall apply for approval in writing to the department head one week in advance and send it to the Personnel Department of the company for approval and filing;
2) Family visit leave shall be counted as consecutive leave on holidays;
3) Family visit leave shall be used up at one time; the travel leave shall be counted separately.
5. Bereavement Leave
1) Anyone who takes bereavement leave should apply in writing to the department head for approval;
2) 3 days' leave is granted for the death of the employee's immediate family members (parents, spouse, children, spouse's parents);
3) 1 day's leave is granted for the death of the employee's close family members (brothers, sisters, grandparents, or the spouse's grandparents, etc.);
4) If the death of an employee's immediate family member who is out of town and the funeral is held locally, he/she will be granted another leave for the journey but will not be reimbursed for the travel expenses.
6. Leave of absence
1) Employees should apply for leave of absence in writing to the department head in advance, and it will be effective upon approval by the department head. More than 3 consecutive days of leave or more than 3 days of accumulated leave in a month, shall apply in writing to the personnel department of the company in advance, and the application shall take effect after approval.
2) If the special circumstances beforehand can not handle the leave procedures, must try to telephone and other ways to the department head of the leave of absence, and then make up for the procedures;
3) If you do not do any formalities or leave of absence without consent and absenteeism, will be treated as absenteeism;
4) Employees take leave of absence of less than half a day according to the calculation of half a day; full half a day less than a day according to the calculation of one day.
7, injury leave
Where the work of non-personal negligence caused by injury, within twenty-four hours with the second-class hospitals above the issuance of the "sick leave certificate" in accordance with the law to enjoy the injury leave.
8, transfer leave
1) transfer leave requirements within 30 to use, transfer leave should be applied to the department head in advance, approved before the transfer of leave.
2) The use of vacation leave shall not be less than four hours each time.
Chapter III Attendance
Article 1: The company implements the attendance registration system, by the department head according to the regulations of serious, timely and accurate attendance records, proper storage of all kinds of proof of leave vouchers, end of the month, summary of departmental attendance and submitted to the Ministry of Personnel.
Article 2: Employees who go out on official business should apply to the department head for notification, and can only go out after the approval of the department head. Going out for personal matters during working hours, once found, according to double time (not less than half a day) leave penalty. The annual multiple occurrences shall be removed from the treatment.
Article 3: Tardiness
Employees who are late for 30 minutes or less, 1 yuan per minute deduction of wages; 30 minutes to 2 hours late for half a day of personal leave; cumulative total of more than 3 times a month late for each late treatment of double the penalty.
Article 4: Early Retirement
Employees who leave early for less than half an hour without any reason will be punished by half a day of leave; half an hour to less than an hour will be punished by one day of leave; and if the time of early retirement is more than one hour, it will be calculated by the method of accumulating the above treatments.
Article 5: Absenteeism
Any of the following cases will be treated as absenteeism:
1) using improper means to cheat, alter, or forge leave certificates;
2) failing to go to work without leave or leave approval;
3) failing to comply with the work transfer and failing to go to work after education;
4) being detained by public security departments;
5) fights and brawls, disciplinary injuries caused by rest;
Employee absenteeism occurs, absenteeism days according to the absence of double the day of wage deduction, three consecutive days of absenteeism or annual cumulative absenteeism of five days, the company at the removal of punishment.
Chapter IV Salary and Welfare
Article 1: Salary
1) The salary structure of the company consists of basic salary, grade salary, skill salary, and various kinds of allowances;
2) Salary is pre-tax salary;
3) The company, according to the market value of the talents, the level of the social prices and the company's economic benefits, for the employee's post, position, technology, skills and performance at work. The company determines and adjusts the salary of the employees according to the market value of the talents, social price level and economic benefits of the company, based on the position, position, technology, skills, and the performance and achievements in the work;
4) The salary is calculated on the basis of 21 days of working days of the system in a month.
(365days-104days off-10days holidays)/ December=21days
Article 2: Overtime
1) The company doesn't advocate overtime work, if overtime work is needed for work, it should be applied for in advance, and approved by the manager of the company before overtime work is allowed;
2) The staffs, managers and technicians will not be counted for the overtime work on delayed working hours, and overtime work on days off is generally not counted as salary, while overtime work given on days off is not counted as salary. Overtime work is generally not counted as salary, but given the same overtime hours of transfer leave;
3) holiday duty is not counted as overtime work, and transfer leave is given;
4) delayed overtime work is calculated at 150% of the basic salary; less than one full hour is not counted, and more than one full hour is counted at one full hour of overtime work;
5) overtime work on the rest day is calculated at 200% of the basic salary;
6) overtime work on the rest day is counted at 200% of the basic salary. Calculation of overtime wages;
6) Overtime work on national holidays shall be calculated at 300% of the basic wage.
Article 3 Welfare
1) Social Integration
The company's government stipulates that eligible employees shall be covered by pension insurance, unemployment insurance, medical insurance and foreign labor comprehensive insurance. The company's share and the employee's personal contribution are withdrawn and deposited into the social insurance account according to the government regulations.
2) Commercial insurance
The company will take care of the commercial insurance for the eligible employees according to their positions, contributions, positions and other specific conditions.
Chapter V Rewards and Punishments
Article 1 Rewards;
The company shall give varying spiritual encouragement and material rewards to employees who have the following matters.
1) active, loyal, law-abiding, civilized and polite, exemplary implementation of the company's rules and regulations, no safety accidents throughout the year;
2) overfulfillment of the production task, to achieve the economic indicators so that the company's economic benefits are significant;
3) the production technology or management system has a proposal, adopted by the implementation of the fruitful;
4) maintenance of the interests of the company, the company's economic benefits, the company will be rewarded with material rewards. p>4) maintain the interests and honor of the company, protect public **** property, prevent accidents and recover economic losses with merit;
5) adhere to amateur self-study, and constantly improve the level of business, in the company's tenure, to obtain a higher level of education or professional certificates, and can be played in the actual work of the knowledge created for the company's benefits;
6) enthusiastic customer service, with specific The fact that they are praised by the customers;
7) They dare to report or stop others from violating the law or harming the company's interests, to protect the company's interests, and to avoid economic losses;
8) They make contributions to the society, so that the company can get the honor of the society;
9) They have other merits, which the general manager of the company thinks should be rewarded
Article II Punishment
The company will punish the following behaviors of the staffs p>The company will punish the employees who have the following behaviors with demerits, fines, and removal from the company depending on the severity of the case.
1) Those who fail to complete the instructions or orders of superiors as scheduled without any reason, which affects the interests of the company;
2) Those who malign or falsely accuse, perjure, or cause trouble to colleagues;
3) Those who intentionally disclose the company's commercial secrets, which results in the loss of the company's interests;
4) Those who spread rumors that are unfavorable to the company or sow discord between the labor and management;
5) Those who leave their duties without permission, or incite labor unrest;
6) Those who are not in charge of the company, and those who are not in charge of the company; and (5) Those who leave their jobs without permission, or those who incite to slacken off, resulting in the loss of the Company's interests;
6) Those who, without the Company's permission, take up other positions or engage in the same kind of business as the Company;
7) Those who take advantage of the Company's reputation to cheat outside, resulting in the damage of the Company's reputation;
8) Those who are absent from work for more than one day in the whole month, and more than three days in the whole year;
9) Those who, while serving in the Company, have been subjected to criminal punishment;
While in service, the Company has not been able to provide the necessary services to its employees. During the service of the company, those who are subject to criminal punishment;
10) Those who violate the management system of the company and do not change after repeated persuasion;
Chapter VI Supplementary Provisions
Article 1 The general manager of the company is authorized by the Ministry of Personnel to formulate the system separately for the unresolved matters. The interpretation of this system belongs to the Personnel Department of the company.
Article 2 This system shall be implemented after the approval of the general manager of the company and shall take effect from the date of approval. Employee Separation Rules:
(1) The employees of the Company, regardless of the reason for separation, shall be handled in accordance with these rules.
(2) employee separation distinction:
1. Employee application for resignation.
2. Separation at the end of the contract.
3. Retirement separation.
4. Dismissal.
5. Separation for other reasons.
(C) employees applying for resignation, such as the usual good work performance, the employee's department head or the company manager should be guided to retain.
(D) separation procedures:
1. General employee separation, the employee's department head to the company's Personnel Department for employees, "Separation Notice", by the parties concerned in accordance with the notice of the prescribed format filled out in detail, with a single to the notice of the single listed in the department for signature verification procedures, and then sent to the Ministry of Personnel for review.
2. The company staff above the staff separation, in the receipt of the notice of separation at the same time should be asked to the Ministry of Personnel handover of three copies of the inventory form, according to the content of the handover of the inventory form to fill out the detailed provisions of the handover formalities, after completing the handover procedures, a copy of the deposit of the original department supervisor, a copy of the departure of the person to save, a copy of the departure of the notice of separation and the time card to the Ministry of Personnel and approved, and filed and preserved.
(E) transfer procedures:
1. Transfer of work: the original position in the custody and handling of the books, documents (including the company's rules and regulations, computer programs, technical data drawings) should be included in the transfer of inventory and transfer to the designated replacement or head of the department, and should have been done but not yet closed the matter of a clear account.
2. Transfer of affairs:
①The original work clothes are returned to the general clerk (exempted for more than one year).
②The original tools, stationery (consumable exempt) returned to the general clerk or department head.
③The above two items do not need to be included in the handover of items, the receiving department by the operator in the separation order visa can be.
3. The transfer should be completed within one week.
(f) for the transfer of separated staff should be designated by the head of the department to receive, such as the receiver is not designated should be temporarily designated to receive the first person to receive custody, to be determined after the candidate and then forwarded, such as no one can be assigned, temporarily by the head of the department to receive their own.
(vii) the transfer of the inventory listed by the staff, should be directly under the supervision of a detailed review, the inconsistencies, should be corrected in a timely manner, such as leaving the staff, after the formal separation, and then found that the property, information or external company receivables have a shortfall of uncleared, should be responsible for the recovery of the head of the department.
(VIII) leave the command
Master or involved in the company's trade secrets and the company signed a "confidentiality agreement" of the employees leave, the company's personnel department or the company manager should be with the departing staff for the final exit command conversation, told the departing staff must comply with the "confidentiality agreement" to the departing staff to reiterate the protection of the company's trade secrets of the legal responsibility to the departing staff, leave the content of the command must be a good written record, the end of the conversation, the departing staff must be in a written record. The end of the conversation, please leave the personnel in the written record on the signature recognition, by the personnel department to save for the record.
(ix) after the completion of the separation procedures, the company's personnel department to fill out the certificate of separation, for the exit formalities.
(j) These rules are submitted to the general manager for approval after the implementation of the revision of the same.
Month 2002
Safety Code
The company conscientiously implement the "safety first, prevention first" policy of production safety, the implementation of government laws and regulations relating to production safety and labor protection, adhering to the principle that production must be safe, and to strengthen the safety management; at the same time, the company requires that all employees to set up a high degree of responsibility for production safety and to participate in the production of various safety activities, conscientiously abide by the safety of production activities, and to ensure the safety of production safety. At the same time, all employees of the company are required to establish a high sense of responsibility for production safety, actively participate in various production safety activities, consciously abide by various systems of production safety, strictly implement the operating procedures of production safety, and require all employees of the company to comply with the code of production safety.
1, the company's department heads at all levels are responsible for the department's production safety work, the department heads are required to strictly implement the production safety responsibility system, must do production safety "five at the same time" (i.e., in the planning, layout, inspection, summarization, evaluation of safety work);
2, the strict implementation of the accident analysis system, the occurrence of the story must not be hidden, must be reported to the general manager in a timely manner, and then analyze the cause of the accident due to serious analysis The cause of the accident, to do the "three do not spare" (causes, lessons, measures);
3, seriously implement the "three-tier safety education" system. New employees into the company without three levels of safety education (company, department, team), are not allowed to work; special types of work must be specialized training, assessment and qualification before going to work.
4, strict compliance with safety regulations and safety regulations. Do not allow unauthorized command, unauthorized operation, do not allow unauthorized use and molding of machinery and equipment and electrical devices other than the post.
5, care for safety protection devices, the correct use of labor protection products, are not allowed to privately dismantle and damage protection devices. Working time is not allowed to wear slippers, climbing work must wear a helmet, wearing a seat belt.
6, seriously participate in the safety activities organized by the company, to carry out no accidents, no violations, no hidden danger competition, accept the safety inspection, and urge workers to comply with the rules and regulations.
7, employees in the production process, serious violations of labor discipline, negligence, irresponsibility, non-compliance with the safety management system, illegal command or illegal operation, do not wear and use of labor protective equipment in accordance with the provisions of the accident caused by the employee himself or herself, are responsible.
8, this code of conduct has not been exhausted, the general manager of the company authorized by the Ministry of Personnel to develop a separate. The interpretation of this code belongs to the company's personnel department.
9, the general manager of the company approved by the implementation of this code, effective from the date of approval.
Employee etiquette code
I. The company's internal etiquette
Article 1: Employees must be dignified, neat and tidy. Specific requirements are:
1. Hair: staff hair should be washed regularly to keep clean, male staff hair should not be too long.
2. Nails: nails can not be too long, should always pay attention to trimming. Female staff should try to use light color nail polish.
3. Beard: the beard should not be too long and should be trimmed frequently.
4. Mouth: keep clean, can't drink or eat odorous food before work.
5. Female staff make-up should give a clean and healthy impression, not heavy make-up, should not use strong perfume.
Second Article Clothing in the workplace should be clean and convenient, without the pursuit of grooming. Specific requirements are:
1. Shirts: no matter what color, the collar and cuffs of the shirt shall not be dirty.
2. Tie: before going out or when you want to appear in front of the crowd, you should wear a tie and pay attention to match the suit and shirt color. The tie should not be dirty, torn or crooked and loose.
3. Shoes should be kept clean and repaired if damaged, and shoes with spikes should not be worn.
4. Female staff should keep their clothes light and decent, and should not be overly ornate.
5. Staff should not wear coats or excessive swelling clothing at work.
Article 3 in the company staff should maintain elegant posture and movement. Specific requirements are:
1. Standing posture: both heels on the ground, toes away from about 45 degrees, back straight, neck naturally straight, head slightly down, so that people can see your face. Two arms natural, not shrugged shoulders, the center of gravity of the body in the middle of the two feet. Meeting with clients or attending ceremonial standing occasions, or in front of elders and superiors, not to cross their hands in front of the chest.
2. Sitting posture: after sitting down, you should try to sit upright, put your legs parallel to each other, and shall not arrogantly stretch your legs forward or backward, or look down at the front.
When you want to move the position of the chair, you should put the chair in the place where you should put it first, and then sit down.
3. When you meet your colleagues in the company, you should nod your head and salute.
4. When shaking hands, use the normal standing posture and look into each other's eyes. Shake hands with a straight back, not stooped and bowed head, to be generous and warm, not humble and not overbearing. When reaching out to the same sex should be the first to the status of the lower or younger, the opposite sex should be the first to the male hand.
5. The courtesy of entering and leaving the room: to enter the room, gently knock on the door first, hear the answer before entering. After entering, back to close the door, not vigorously, roughly. After entering the room, such as the other party is talking, to wait for a moment, do not interrupt, if there is an urgent need to interrupt the speech, but also to wait for the opportunity. And to say: "Sorry to interrupt your conversation".
6. When handing over objects, such as documents, we should hand over the front, the text in the direction of the other party, such as pens, we should put the tip of the pen to themselves, so that the other party is easy to follow; as for knives or scissors and other sharp objects, we should put the tip of the knife to themselves.
7. Walking passages, corridors, to lighten the footsteps. Whether in one's own company or in the company being visited, one should not talk loudly while walking in passages and corridors, not to mention singing or whistling etc.
8. In the passages and corridors, you should be courteous to your bosses or customers, and you should not jump ahead of them.
Two, etiquette in daily business
Article 4 Correct use of the company's goods and equipment to improve work efficiency.
1. The company's goods must be cherished, not arbitrarily damaged, savage treatment, diverted to private use.
2. Timely cleaning, organizing books and documents, ink bottles, seal boxes and other lids closed in a timely manner after use.
3. Borrow others or the company's things, must be certified consent, after use, timely return or return to the original place.
4. No non-work related items can be placed on the workstation.
5. We address our supervisors by their positions within the company. Colleagues, customers to Mr., Miss, etc. to address each other.
6. Without the consent of colleagues may not look through the documents, information, etc..
Article 5: Make and receive phone calls correctly, quickly and discreetly.
1. When the call comes, hear the ring and remove the phone brief at least before the second ring. Greet the person you are speaking to first, and announce your company and department. When the other side of the story to pay attention to listen, and note down the main points. If you don't hear it clearly, tell the other party in time, say goodbye politely at the end of the call, and when the other party cuts off the phone, then put the phone again.
2. The call is brief and concise, not chatting on the phone.
3. For the unnamed call, judgment of their own can not handle, you can frankly tell the other party, and immediately pass the call to the person who can handle. Before handing it over, you should tell the receiver briefly what the other person is talking about.
4. No personal calls during working hours.
3. Business etiquette with customers
Article 6 Reception and its requirements:
1. No lateness or absence during the specified reception time.
2. When a customer visits, he should stand up from his seat to greet the reception and give up his seat.
3. When there are a lot of customers should be received in order of priority, can not be received first familiar with the customer.
4. Because there are urgent matters need to receive the later guests first, must be to the first guest briefly explain the reasons for the permission to agree.
5. To the customers who have been informed in advance, to welcome.
6. Should remember the frequent customers.
7. Reception of customers should be active, warm, generous, smiling service.
Article 7 Ways and means of introducing and being introduced:
1. No matter what kind of form, relationship, purpose and method of introduction, the introduction should be warm, generous and polite.
2. On the occasion of direct meeting and introduction, the one with low position should be introduced to the one with high position first, and if it is difficult to judge, the younger one can be introduced to the older one. In the relationship between your own company and other companies, you can introduce your company's personnel to other companies' personnel first.
3. When introducing a person to a large number of people, the highest-ranking among them should be introduced first or as appropriate.
4. When introducing men and women, men should be introduced to women first. When there is a big difference between the status and age of men and women, if the woman is young, the woman can be introduced to the man first.
Article 8 Acceptance and Keeping of Business Cards:
1. Business cards should be handed to elders or superiors first.
2. When handing out one's business card, one should turn the text toward the other party, take it out with both hands, and clearly state one's name while handing it over.
3. When you receive the other party's business card, you should receive it with both hands, and after you get it, you should look at it immediately and put it away after you remember the other party's name correctly. If the name of the other party has difficult to recognize the text, immediately ask.
4. Keep the received business cards in a safe place so that they can be retrieved.
Employee Training System
(I) General Rules
Article 1: In order to further develop the company's human resources, establish a good corporate image, improve the overall quality of the staff, cultivate and deliver excellent staff with both ability and morality for each position, and realize the company's strategic goals.
Article 2: Training System
The company's training system consists of pre-employment training for new employees; on-the-job training for employees and self-improvement training for employees
Pre-employment training is composed of three parts.
(2) pre-employment training
Article 3, new employees should be hired after reporting to the company's Personnel Department to accept the organization of the pre-employment training, training assessment results will be used as a reference for the future job classification.
Article 4, the purpose of pre-employment training:
1. To enable each new employee with different work experience, cultural background, way of thinking, as soon as possible to understand the company's culture, business objectives, company rules and regulations, familiar with the work environment, as soon as possible to blend into the workforce, and enter the workplace more quickly.
2. To enable new employees to master the essentials of work and work procedures, methods, to achieve the quality standard of work, complete or achieve the duties required by the post
Article 5, the content of pre-employment training:
1. Explain the company's history of entrepreneurship, the status quo, the scope of business, and the goal of the struggle;
2. Explain the company's organizational structure, the introduction of the staff of the various departments or the supervisory staff.
3. Explaining the office procedures, learning the rules and regulations;
4. Introducing the working environment and working conditions, counseling the use of office equipment;
(3) On-the-job training
Article 6, the purpose of on-the-job training
1. Improvement, refinement, and enrichment of the staff's skills, so that they have a variety of competencies and a higher working To create conditions for job rotation and adjustment as well as promotion in the future;
2. To reduce the occurrence of mistakes, industrial accidents and disasters in the work, reduce the losses caused by mistakes, and safeguard the personal safety of the employees;
3. To reduce the ineffective consumption and wastage of the employees' work, and to improve the quality and efficiency of the work;
4. To enhance the employees' enthusiasm for work and the spirit of cooperation. Establish a good working environment and working atmosphere.
The probationary period of staff training
2) post professional training
The company requires employees to serve as a professional and technical positions must continue to improve professional knowledge, and encourages employees to use their spare time to study or receive job-related professional knowledge training, the company provides the necessary conditions for learning as appropriate; excellent learning results for the company to create economic benefits to be spiritually encouraged, material incentives and salary promotion The company provides the necessary learning conditions as appropriate; those who create economic benefits for the company with excellent learning achievements will be given spiritual encouragement, material incentives and rewards such as salary advancement and position promotion.
3) Promotion training
The company will undertake a higher level of duties or nature of the position of the staff for attachment, rotation or part-time training, in order to promote the person to enter the new position before the initial ability to work in the new position.
3, self-development
The company encourages and supports employees to use their spare time to participate at their own expense in business-related adult education and vocational training, the company's system recognizes the employees in the community qualified institutions and colleges and universities to obtain a variety of "qualification certificates"; the company based on the employee's self-development achievements to give incentives.
(4) By-laws
Article 8, this system is responsible for the interpretation of the personnel department of the company.
Article IX, this system shall be implemented from January, 2012
.