In order to coordinate the epidemic prevention and control and economic and social development, approved by the State Council, since 0:00 on February 17th, the national toll roads are exempted from vehicle tolls. Since the implementation of the free policy, the local traffic authorities and toll road management units resolutely obey the overall situation of epidemic prevention and control, to take effective measures to provide free services, and strongly promote the prevention and control of the epidemic, the resumption of work and production, economic and social order restoration, and achieved a good social effect. Approved by the State Council, from 0:00 on May 6, the national toll roads will resume charging. Some of the issues we are concerned about are briefly described as follows:
When will toll roads resume charging?
Approved by the State Council, from 0:00 on May 6, toll roads approved by law will resume charging vehicle passage fees. Among them, open toll roads and ordinary highways are based on the time when vehicles pass through the toll lanes of toll stations, and closed roads are based on the time when vehicles pass through the exit lanes. In line with the "Toll Road Management Regulations" and the relevant provisions of the military vehicles (including vehicles of the armed police forces), public security organs to deal with traffic accidents, perform normal patrol duties, handling of emergencies within the jurisdiction of the toll road of the system marking police vehicles, the State Council's competent department of transportation or the provincial people's government to approve the vehicle, to carry out the task of rescue and relief of the autonomous region, municipalities, the transportation of live and fresh agricultural products, the vehicle, the trans-regional operation of the vehicle. Transportation combine harvester (including rice transplanter) vehicles, suspended emergency rescue vehicles.
Does the emergency transport vehicle of the new crown pneumonia epidemic prevention and control materials continue to enjoy the "three no's and one priority" policy?
In the new crown pneumonia epidemic prevention and control during the normalization of the law will be the transportation of epidemic prevention and control of materials for the vehicles to provide classification services and protection: First, the transportation of treatment and disinfection drugs, medical rescue equipment, epidemic prevention and control of the required equipment and other emergency materials vehicles, in accordance with the "Emergency Regulations on Traffic Emergency Response to Public Health Emergencies" (2004 Ministry of Health, Ministry of Transportation Decree No. 2) for the application for the "emergency transport Pass", continue to implement the "three one priority" policy. Among them, cross-provincial transportation of emergency supplies, the use of the Ministry of Transportation uniformly printed "Emergency Transportation Permit"; in the provincial transportation of emergency supplies can be used in the provincial administrative department of transportation uniformly printed "Emergency Transportation Permit". Second, the transportation of epidemic prevention and control of emergency supplies other than life, production and other materials, vehicles, in the highway toll station set up a special fast lane, strengthen the traffic order on the scene to guide and maintain, to ensure that their priority and convenient access.
How are the tolls determined?
The Regulations on the Administration of Toll Roads stipulate that the toll rates for vehicle passage fees shall be calculated and proposed based on the technical level of the road, the total amount of investment, the local price index, the period of repayment of loans or reimbursement of capital, the period of recovery of the investment, the volume of traffic and other factors. Among them, the government repayment of highway tolls by the Provincial Department of Transportation in conjunction with the same level of price departments, finance departments to review and report to the provincial people's government for approval; operating road tolls by the Provincial Department of Transportation in conjunction with the same level of price departments to review and report to the provincial people's government for approval.
The abolition of highway toll stations at the provincial level does not involve adjustments to the charging methods and standards for buses, and the amount of tolls payable by buses will not change overall. However, there are some minor changes in the actual toll amounts for some buses, mainly due to the improvement in billing accuracy. Prior to the elimination of provincial toll booths, most tolls were rounded up in multiples of $5. After the abolition of provincial toll booths, manual tolls are accurate to "yuan" and ETC tolls are accurate to "minutes". For example, a section of the toll standard for 0.5 yuan / km, traveling 19 kilometers and 21 kilometers should be paid tolls were 9.5 yuan and 10.5 yuan. Cancel the provincial border station before the rounding up of the amount collected for 10 yuan, after the use of ETC for 9.5 yuan. After the abolition of provincial toll stations, the actual amount of 9.5 yuan and 10.5 yuan, respectively, the use of ETC after a discount of 15 yuan and 9.98 yuan; with the abolition of provincial toll stations before the comparison, there is an increase and a decrease, reflecting the "road more people pay more money, road less people pay less" principle of fairness. In addition, after the abolition of provincial toll booths, the length of less than 6 meters of 8-seater, 9-seater minibus uniformly from the second class down to the first class, payable tolls significantly reduced.
As trucks are changed from weight-based tolls to vehicle (axle) tolls, it involves the adjustment of toll rates, but the total tolls will not be increased. Ministry of Transportation, in conjunction with the Development and Reform Commission, the Ministry of Finance to supervise and guide the localities, will be, the actual volume of highway traffic and the average total mass of trucks and goods as an important basis for calculating the adjustments, and require the localities in the calculation of the implementation of the process to meet the following three requirements: First, to ensure that the overall burden of the truck tolls will not be increased under the conditions of the same traffic flow, the total revenue of truck tolls of the various provinces (districts and municipalities) will not be therefore Increase. The second is to ensure that each type of vehicle in the standard loading conditions payable tolls are not greater than the payable tolls for weight-based charging, that is, can not therefore increase the single-vehicle in the standard loading conditions of the toll expenditure. Thirdly, the new standard back-calculated tonnage should be less than and weighted average gross mass, and at least 60% of the vehicles of the frequency of the benefit, that is, in the actual traffic volume, at least 60% of the trains of the toll is lower than the amount payable at the time of weight-based charging.
Particularly on January 1 this year, trucks from the weight of the charge changed to the car (axle) charges, some people reflect the rise in some areas of truck tolls. For this reason, the Ministry of Transportation, together with the National Development and Reform Commission and the Ministry of Finance, carefully analyzed and measured, and put forward proposals to deal with it. The relevant local people's governments organized the relevant units to earnestly implement the above three requirements, by adjusting the truck tolls, the implementation of highway differential tolls, etc., to reduce the actual truck toll expenditure.
According to statistics, through the new round of toll standard adjustment, truck tolls on expressways around the world are further reduced, and the average toll amount of 75.3% of the small cars on expressways has been reduced, of which the average frequency of benefiting trucks in the second to the sixth grades will reach 65.6%, 64.6%, 66.7%, 71.4%, and 82.4%, respectively, including most of the express delivery and hazardous chemical transportation Vehicles. Drivers and friends are welcome to monitor.
Why do fresh agricultural products transportation vehicles, inter-regional combine harvester (including rice transplanter) transportation vehicles, and international standard container transportation vehicles need to enjoy toll concessions through reserved lanes?
After the provincial toll booths are abolished, the expressway mainly relies on the ETC gantry system to identify the actual driving track of the vehicles and accurately charge the tolls.The ETC gantry system can identify the vehicle identity and model information, but it cannot judge the goods carried. In order to avoid the situation that the transportation vehicles eligible for preferential treatment are first deducted and then refunded, the vehicles transporting fresh and live agricultural products and combine harvesters need to submit the preferential application in advance before driving into the expressway, and then apply for checking at the designated place after leaving the exit toll station, and confirm the compliance with the requirements before enjoying the preferential policy of full toll exemption.
In the form of online reservation, vehicles transporting fresh and live agricultural products and combine harvesters can make an online reservation through the "China ETC service app" two hours before entering the expressway. If you don't make a reservation, you will be refunded according to the special service after passing the inspection at the exit toll station.
The reservation can provide customers with the following convenience: First, cancel the entrance inspection at the toll station to avoid traffic congestion. The second is to reduce the road inspection, saving the vehicle in transit time. Thirdly, it avoids the phenomenon of first deduction and then withdrawal. Fourth, with the increase in the number of reserved passes, the inspection frequency of customers with higher credit rating will be gradually reduced, and the efficiency of vehicle traffic will be further improved. Therefore, it is recommended that the majority of fresh and live agricultural products, inter-regional combine harvesters (including rice transplanters) and international standard container transportation enterprises make good use of the reserved passage mode. Vehicles through the toll station should pay attention to what?
Vehicles equipped with ETC in-vehicle devices can pass through the ETC lanes to enjoy direct express service and ETC user toll concessions; vehicles not equipped with ETC in-vehicle devices or ETC in-vehicle devices can not be used normally, should pass through the toll station manually or ETC/manual hybrid lanes, stopping to collect the card to pay the toll. Therefore, it is recommended that the majority of drivers and friends install ETC nearby to fully enjoy the convenience and discounts of direct express transportation. At the same time, when passing through the toll booths, pay attention to slowing down to ensure the safety of you and others.
What adjustments and improvements have been made to the ETC system, which was malfunctioning at the beginning of the abolition of provincial toll booths? Has it been stabilized?
After the cancellation of provincial toll stations on highways, there were outstanding problems in some areas, such as wrong tolls, duplicate tolls, wrong toll times, and multiple deductions for a single pass, which caused trouble for users. In this regard, the local transportation authorities and highway management units carried out the "system problem cleaning" action, the problems found in a comprehensive investigation and rectification. The system optimization project has begun. At present, the work is being vigorously and orderly progress, found that all the problems have been rectified. For the resumption of tolls may arise after the new problems, has established a technical support mechanism, will urge the localities as soon as possible to verify the situation, timely and appropriate treatment. Drivers and friends are welcome to supervise. If problems are found, they will be promptly reflected. Timely rectification, the level of service continues to improve.
After the charging resumes, can the passing ETC lanes show full capacity in time?
After the cancellation of provincial toll booths on highways earlier this year, vehicles did not display the full amount of tolls in the ETC exit lanes, but rather provided toll inquiry services by pushing information or tickets, but some people have also put forward their opinions. In order to meet the needs of the public, the local traffic authorities and highway management units organized the ETC "Feixian" project. At present, all highway exit lanes can display the whole toll for this trip. Here, also remind all drivers and friends, in order to ensure the safety of the premise, check the "Feixian" situation. We will also continue to provide WeChat WeChat official account, APP, small program, send SMS deduction and other inquiry services.
After the resumption of charges, has the problem of multiple cell phone deduction text messages in one pass been solved?
In order to solve the problem of one pass and multiple toll deductions, the local traffic authorities and highway management units have organized a system optimization project. Through the integration of relevant information, the initial realization of the "one trip, a single, a deduction, a notice". Next, we will combine the actual application of the toll resumption, and urge the local authorities to continuously optimize and improve the system functions to provide better services to the public. Drivers and friends are welcome to actively participate in the verification and supervision. If you find any problems, please provide timely feedback. We will quickly organize verification and rectification.
Is the information related to toll station settings and toll rates open and transparent? Is there a convenient way to get detailed information about the tolls?
According to the Regulations on the Administration of Toll Roads, the provincial people's government shall publicize to the society the names of the toll roads and toll stations in the administrative area, the charging units, the charging standards, the duration of the tolls, etc.; and the management personnel of the toll roads shall set up bulletin boards in the prominent positions of the toll stations, which shall set out the names of the toll stations, the approving authorities, the charging units, the charging standards, the charging start and end years and the supervisory telephone numbers, and shall accept the Supervision. At the same time, local traffic authorities and expressway management units continue to optimize and improve the functions of APP, WeChat, WeChat official account and other small programs or service channels, so as to facilitate the public to query the details of tolls and monthly statements. At present, each province (autonomous region and city) has at least one channel to provide inquiry service for the public. Drivers and friends are welcome to supervise and make comments and suggestions on further optimizing and improving the information disclosure work.
After leaving the station, some car owners reflect that they can not hit the 95022 customer service phone. How can the transportation department improve the efficiency and quality of customer service? Will the customer service phone still break?
In order to meet the travel service needs of ETC customers across the country, transportation departments around the country have promoted 95022, 12328 and local service hotlines*** to provide services to the public at the same time. At the same time, the establishment of cross-provincial complaints rapid processing mechanism, revise the whole highway network operation and service rules, the establishment of ETC customer service ranking list, supervise and guide the strengthening of customer service protection capacity building, increase customer service personnel, better provide quality service for the public, and effectively safeguard the legitimate rights and interests of the public. Supervision is welcome.
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