Currently, all walks of life have gradually entered the stage of resumption of work, the major courier companies on the one hand, through a variety of protective measures to ensure the health of employees, on the one hand, is also working hard to grasp the work of resumption of production, but by the impact of the epidemic, the resumption of production in the slow progress.
So, in the end, the new crown pneumonia epidemic on the courier industry, how much impact? How can courier companies protect themselves against the risk?
February 3, Xi'an, Shaanxi, Jingdong express delivery in the distribution of goods before the collective measurement of body temperature. Xinhua News Agency Figure
Express industry is facing multiple difficulties
According to the reporter's understanding, the courier industry is currently facing the following four main aspects of the difficulties:
First, the difficulty of returning to work: the courier business provides a full range of services throughout the entire network, the business covers the whole country, a lot of areas of the courier from Hubei Province and other places, and Many employees return to work on the way to Hubei, Anhui, Henan and other key areas, according to local government requirements are required to carry out 14 days of isolation observation, can not return to work normally. There are also some couriers worried about the risk of infection, take the initiative to delay the return to work. A large courier company, for example, as of February 6, the entire network of transit center resumption rate of less than 40%, the rate of employees back to work less than 30%.
Second, the lack of protective materials: express is a labor-intensive industry, high frequency of personnel contact, masks, goggles, disinfectant, gloves and other protective materials demand is huge, but the purchase of channels and the number is extremely limited. According to an express enterprise direct system is currently about a quarter (more than 10,000 people) of the rate of arrival, the daily need for more than 20,000 masks, other protective supplies are in short supply, restricting the first-line courier, driver, operator and other employees formally on the job.
Third, the stagnation of receiving and transferring dispatches: in order to prevent the spread of the epidemic, governments around the world to implement stringent traffic control measures, some places expressly stipulate that unrelated to the prevention of epidemic vehicle travel will be seized, and even some places directly to the transfer center of the suspension of water and electricity, resulting in the courier business is difficult to carry out normally.
Fourth, the rising cost of business: the impact of the epidemic, courier logistics enterprises operating costs increased significantly, the internal control and prevention of the enterprise and the front-line personnel on duty are required to purchase large quantities of protective materials, employees around the quarantine period of labor costs are still to be normal expenses, for example, a franchise-type courier enterprises only direct system of 59,000 employees per month on the total amount of salary of more than 300 million yuan, and the total number of employees over 400,000 people, and the entire network of employees. The company's main goal is to provide the best possible service to its customers.
Many courier companies back to work is blocked
Zhou Shaoning, Chairman and CEO of the Best Group, frankly, for the courier, express business, the biggest difficulties come from the focus of the epidemic prevention and control areas closed to the city, closed to the village, highway restrictions and other aspects of the impact of traffic control, part of the front-line staff can not be to the post, the rate of resumption of work outlets by a certain impact. The resumption of work in outlets was affected to a certain extent. In the areas seriously affected by the epidemic, the difficulty of resuming work and recruiting workers must exist in a large area. As of February 10, Best Express distribution centers and outlets resumption rate of 50%, express distribution centers resumption rate of more than 50%, outlets resumption rate of 85%.
Suning logistics related person in charge told reporters that the current problems are mainly the following five points:
First, the shortage of anti-epidemic materials, there are varying degrees of masks, disinfectant, and other procurement difficulties in various cities.
Secondly, the main traffic artery access restrictions, the current situation across the country in conjunction with the local epidemic prevention and control of the introduction of different standards of transportation and distribution of restricted access requirements, the material transportation and distribution of certain impediments; end of the distribution by the impact of the epidemic control policy, the countryside is closed, travel restrictions, distribution difficulties.
Third, by the resumption of work self-isolation policy, personnel resumption time is uncertain, while around the strengthening of the control of rental housing, some areas of the distribution service personnel living in a situation of uncertainty.
Fourth, by the park closed to the impact of office space and operating sites can not carry out normal work.
Fifth, the impact of the Spring Festival holiday, employee mobility, employees return to work after the epidemic risk identification pressure.
Shentong told reporters that in the short term, the impact of the epidemic on the courier industry is mainly reflected in the first is the impact on labor, due to traffic control around the flow of people also have certain restrictions, the staff in a timely manner to return to work by a certain impact; the second is the impact on the timeliness of the impact of the current control policy around the impact of the fast forward transit, the transport timeliness has brought a certain impact, especially at the end of the many neighborhoods closed to the public. Especially at the end of many neighborhoods to implement closed management, the courier can not enter, which has a relatively large impact on the end of the time limit; Third, the impact on the market, due to a number of companies have not yet formally resumed work, delivery of orders to reduce the number of orders and its upstream manufacturing industry inventory constraints, or to the express delivery industry to obtain a reduction in the volume of business.
But in the long run, Shentong relevant person in charge said, anti-epidemic on the online consumption penetration rate has a driving role, consumers rely on the express more prominent, help to improve online shopping penetration rate, indirectly catalyze the demand for express industry. Secondly, it will help promote the future of the express industry in the distribution mechanism, distribution mode change. The epidemic will be a significant inhibition of consumer demand for offline consumption, e-commerce is likely to take advantage of this window to increase the marketing of fresh food, home building materials and other non-standard areas, the demand for delivery in the same city will be more and more consumers for the distribution of quality requirements are also increasingly high, thus giving rise to related express demand. Third, boost the popularity and application of intelligence in the express industry, especially in the end of the distribution of intelligent applications, which may become the key to the future competition of express enterprises.
The relevant person in charge of the Zhongtong side told reporters that the capacity to fully restore the pre-holiday level, but also need a process, there are some practical difficulties: First, the epidemic is different everywhere, the conditions and restrictions on the resumption of work of enterprises are different; the second is that most of the front-line employees of the courier from the countryside, all over the closed village closed road, back to the city also need to accept the isolation of the 14-day period; the third is the lack of protective materials, especially the mask. This also brings a delay in the recent express time, the reason for one is the impact of the epidemic prevention and control measures around, the second is the need to prioritize the need to ensure that the transportation of medical relief supplies.
According to the Securities Times reported that the Roundtree Express Board Secretary Zhang Longwu said, first, the e-commerce industry due to the impact of the epidemic delayed start, delivery orders to reduce and its upstream manufacturing industry inventory tensions, or to the express industry to obtain the order to reduce; second, the current government due to the need for prevention and control of the epidemic to take a number of traffic control, crowd restrictions and other initiatives, resulting in the transport driver, operator, courier, etc. to return to work! The first is that the government has taken a number of traffic control measures to prevent and control the epidemic, causing transportation drivers, operators and couriers to return to their jobs, and affecting the transportation, sorting and delivery of express mail to a certain extent; and the third is that the majority of urban communities are now closed to protect against the epidemic, limiting access to couriers and having an impact on the end of the delivery.
Courier companies to promote production
Courier companies have been fully resumed on February 10th.
Best Group, Zhou Shaoning said, the current Best launched an interest-free financial support, employee epidemic insurance, assessment methods to adjust, emergency assistance management and other measures to promote the resumption of production as soon as possible, to ensure smooth delivery service channels.
Zhou Shaoning said, in view of the special circumstances of the current epidemic, manpower, capacity resources have been affected, the Group requires each branch to map out the problems and difficulties of the regional outlets, do a good job in the adjustment of the mode of operation and the integration and optimization of resources. Express launched outlets financial policy, cancel part of the assessment and other measures, all the network delivery, arbitration delays, customer complaints and other assessment content flexible adjustment, discretionary treatment, and to the entire network of front-line employees to launch the epidemic insurance plan.
"For a short period of time the huge demand for labor and personnel can not return to work contradiction, for this problem, we are currently on the one hand, in accordance with the requirements of the various places, so that our employees return early and safely, the return of off-site employees to isolate themselves, as early as possible into the work, on the other hand, is to increase the recruitment of personnel, measures scheduling, while controlling the number of people out of work. " Zhou Shaoning said.
Suning Logistics has also launched a corresponding management initiatives: in the prevention and control of the organization, the establishment of the epidemic prevention and control of the leading group, unified coordination and guidance of the epidemic prevention and control of the entire staff, all prevention and control work to do deep and detailed, layer by layer implementation, layer by layer supervision and inspection, to ensure that the prevention and control of the work of the all-round coverage of the dead angle; in the personnel inspection and sorting out, to enhance return to work personnel inspection and sorting out the work of the daily inspection and feedback to the employee In terms of personnel screening and sorting, we strengthened the screening and sorting out of returning staff, checked and fed back staff daily, verified the abnormal situation to the individual, and established the abnormal contact and personal information file registration of each staff; in terms of material and material protection, the headquarters set up a special purchasing team, and carried out material purchasing through multiple channels such as overseas purchasing. Focusing on the procurement of protective materials such as masks and disinfectant, temperature meters, etc., to ensure full protection of materials; in the management of the park, all office and operation parks are semi-closed management, vehicle access is checked, and 100% of the personnel are subjected to body temperature measurement. Abnormal signs of personnel and vehicles related to the infected area are strictly controlled; in terms of supporting support, the Group collaborates with all resources to provide all-round protection and support for employees in the areas of office, catering and accommodation, etc. At the same time, it strictly strengthens the management of campus disinfection and prevention and control inspection to solve the needs of employees' life while strengthening the process of prevention and control management to ensure the safety of the employees.
On February 7, Suning Logistics released the "Talent **** enjoy" program, for the impact of the epidemic, the work was briefly affected by the crowd can not start, to provide all kinds of warehouse sorting, packaging, community riders, courier delivery and other jobs. The jobs are located in Shanghai, Beijing, Nanjing, Hangzhou, Guangzhou, Shenzhen, Hefei, Jinan, Chengdu, Tianjin, Wuxi, Chongqing, Qingdao, Dalian and other 46 cities in the country logistics center and 350 cities of the express site.
Zhongtong, said the relevant person in charge of the above, now grasp the epidemic prevention and control, one hand to grasp the resumption of work and production. In the resumption of work and production, through various ways to increase the protection of outlets back to work, the establishment of a hundred million epidemic protection fund, focusing on the front-line employees of the epidemic protection, if the work is infected, the maximum protection amount of 500,000 yuan. In terms of epidemic prevention and control, China Communications has strict disinfection requirements for express parcels, vehicles, venues and equipment: employees in each link of the collection, transfer and dispatch of the temperature measurement twice a day, wearing the necessary epidemic protective equipment; parcels in the collection, the collection outlets to be disinfected, and before dispatching to the second disinfection; the center requires that parcels pass through the vehicles, venues and equipment disinfection, and so on.