When the user-customized non-standard testing machine is completed 15 working days before factory debugging, the user shall be informed in writing to make basic preparations, such as the size of equipment installation space, the feasibility of unloading the equipment after arrival, and the basic drawings of equipment foundation need to be provided to guide the construction.
2. Preliminary inspection of equipment after arrival
After the equipment arrives at the user's site, the first thing the debugging personnel should do is to check whether there is any accidental damage during transportation and whether the connecting screws are loose, and conduct online debugging to ensure that it is consistent with the factory debugging after arriving at the user's site.
After all the above preparations are made, users need to be trained in operation, including popularizing the basic knowledge of the design principle, dragging principle and measuring principle of the non-standard testing machine, strengthening the testing operation flow of the whole non-standard testing machine on site, providing a detailed spare parts list of the vulnerable parts of the whole non-standard testing machine, and demonstrating the operation or experimental details of the parts that need regular maintenance.
After the above basic work is completed, invite relevant experts and professors, departments using non-standard testing machines and relevant departments to conduct preliminary acceptance, and provide preliminary inspection reports and sign them.
3. Equipment after-sales service system.
After the non-standard testing machine entered the after-sales service system, Shaanxi Shi Yu provided one-to-one special service for the equipment and one-to-one special service for customers, including regular return visits, remote coordination and on-site service. After one year of free after-sales service, users can guarantee the return of non-standard testing machines according to their usage.