Currently, the epidemic, Shanghai has introduced more than 80 targeted standards or norms in various industries, including community affairs acceptance service centers, marriage registration venues, chain department store shopping industry, funeral service institutions, children's welfare field, the field of elderly care services, welfare lottery ticket sales venues, rescue management agencies and child care institutions, and so on. More details↓
Community Affairs Receiving Service Center
Infection Prevention and Control
During the period of epidemic prevention and control, the districts should guide the community affairs receiving service centers to pay attention to disinfection and protection work, and to raise awareness of infection prevention and control.
Strengthen environmental management.
Strengthen staff dynamic epidemic prevention and monitoring.
Strengthening the detection of epidemics in the clerical population.
Suspicious Case Detection and Reporting
Promoting the "One Network" Online Processing
Publishing the "Whole Network Processing
Other measures
Publishing the list of "matters that do not need to rush to the community affairs acceptance service center" during the epidemic; if necessary, it can be in the midday time period (12:00-13:00) Suspension of external services, disinfection and other health prevention work, and advance or timely announcement, do a good job of explaining the work. At the same time, districts can close sub-centers, service stations and extension points according to the actual situation to reduce the gathering of people.
During the epidemic prevention and control period, the community affairs acceptance service center matters can also
"do it at home, do it online"!
For the recent need for individual community government services matters residents friends, don't make it difficult, don't pile up, the Municipal Civil Affairs Bureau reminds you, try to do online, palms on the office, reduce the offline office, centralized office. Online matters and processes are as follows ↓
"One Network" general portal
address:
/
1, After entering the "One Web Service", click on the "Individual Community Affairs Services" page. (Tip: Residents using the OneCommunityOffice website need to register on the OneCommunityOffice website and pass the real-name authentication).
2. You can search for matters to be handled by "by department" and "keywords". After you find a matter that needs to be processed, click on the immediate processing located in the lower corner of the matter, you can enter the matter application processing page.
What can I do online without running errands?
All 43 matters such as "applying for, replacing, and reissuing medical record books" and "applying for a new residence permit" can be done online, as long as you open your computer or cell phone and log in. The "one network" can be realized, saving time and effort. Please see the list ↓
(Click on the picture can be enlarged to view)
What matters do not have to rush to the acceptance center for?
1. According to the "Shanghai Retired Workers' Hospitalization Supplementary Medical Mutual Aid Protection Plan Provisions", the right of the covered person to apply for the payment of supplementary medical protection benefits is valid for two years from the date of the issuance of the special receipt for the medical expenses (the invoice of the union's claim is valid for 2 years). During the epidemic period, it can be extended for half a year on top of the original 2-year validity period.
2. The original social security card can still be used if it is not damaged and lost before December 31, 2020; the original medical insurance card of foreigners can also be used, and there is no need to rush to pile up at this time.
3. If the validity of the Shanghai residence permit expires after January 1, 2020, regardless of whether the holder can return to Shanghai in time, the system will give automatic endorsement in the background, and there is no need to go to the community service center for processing.
4. People who come to Shanghai from within the country and need to register for residence or apply for a residence permit can apply through the "Shanghai Public Security Population Management WeChat Public No. - Business Processing - Residence Permit Processing", and the related business will be processed online in its entirety.
5. Unemployment insurance recipients who need to continue to receive unemployment insurance benefits after the expiration of the one-time application period can apply for the "Application for Unemployment Insurance Benefits" service through the "Shanghai People's Social Service" app.
6. Long-term care insurance application and reassessment. Starting from January 31, 2020, the "long term care insurance application" under the "application for long term care insurance related matters" in the "one network" and community affairs acceptance system will be available. The functions of "Application for Long-term Care Insurance for Mutual Helpers" under "Application for Long-term Care Insurance Related Matters" in the Community Affairs Receiving System will be temporarily closed, and the resumption time will be announced later. For those who need to be re-assessed due to the expiry of the validity period of the assessment, door-to-door assessment will be suspended. If the validity of the original assessment expires before the end of March 2020, the original LTCI benefits will be extended for three months.
7. For the validity period of the major medical registration expiring before June 30, 2020, the city health insurance will be renewed for half a year.
8. Participants in the city can apply for a medical insurance card and a medical record book online through the "one network" platform.
9. Participants who need to be reimbursed for medical bills incurred due to emergencies and other special circumstances can apply for an extension until December 31 if the time limit for sporadic reimbursement is exceeded by June 30 (within six months from the date of issuance of receipts).
10. Extending the business validity period of invoices for the reimbursement of catastrophic illness insurance for residents. If the invoices of a participant are in line with the scope of the reimbursement policy of the catastrophic illness insurance for residents, if they exceed the statute of limitations for sporadic reimbursement before June 30th (within 6 months from the date of issuance of the receipts), they may be extended to apply for the reimbursement of catastrophic illness insurance for residents before December 31st.
11. If the insured person leaving Shanghai has not completed the filing procedures for foreign medical insurance in time, he can do so through the "one network", or he can call the Shanghai Medical Insurance Office (62554238, 62554339, 62554601) to verify his identity and confirm the relevant information.
12. Extension of the social insurance payment period is allowed: due to the impact of the epidemic, the city's flexibly employed people and urban and rural residents who fail to register for insurance and pay social insurance premiums on time are allowed to make up for it after the end of the epidemic, and the relevant procedures for making up for the payment should be completed within three months after the lifting of the epidemic.
13. Ensure that all social insurance benefits are paid in full and on time: social security agencies will do a good job in a timely manner in the approval of the old-age pension, work-related injuries, survivors and other benefits to ensure that all types of social insurance benefits are paid in full and on time. During the epidemic prevention and control period, the insured person failed to timely apply for the relevant treatment claim procedures, after examination and approval of the eligible treatment to be issued in accordance with the provisions of the retroactive treatment.
14. "People's Republic of China **** and the State Disabled Person's Card" application "" disability assessment appointment date inquiry, change "" People's Republic of China **** and the State Disabled Person's Card" reissuance application "The three matters have been suspended since February 4, 2020, and the exact time of resumption will be announced.
15. The two functions of "Registration of Shanghai Disabled Persons' Motorized Wheelchair Vehicle Application" and "Registration of Shanghai Disabled Persons' Motorized Wheelchair Vehicle Application Intention" have been temporarily closed since February 5, 2020, and the specific resumption time will be announced later. The exact time of resumption will be announced later.
Marriage Registration Places
Optimizing the Marriage Registration Service Process
Promoting the Registration Appointment System.
Pre-registration pre-screening.
Pre-examination of marriage registration materials through fax, microblogging, QQ, e-mail, and other ways in which the public is not on-site, to shorten the time for on-site processing.
Guided staggered registration.
The study of peak registration days.
Do a good job of responding to the epidemic prevention and control during the peak day of marriage registration contingency plan, prioritize the marriage registration has been booked. In due course, vacate the licensing halls, marriage and family counseling rooms and other places as areas to divert people and reduce the gathering of people.
Adjusting selective services.
Suspend services that are not part of the legal process, such as marriage registration and licensing and marriage and family counseling, to reduce the number of people gathering and the length of their stay.
Strengthening marriage registration epidemic prevention and control measures
Preventive measures for marriage registrants
Body-temperature tests are conducted for parties entering marriage registration venues, and for those accompanying special groups. In addition to persons with disabilities, the elderly and other special groups to the registration, other accompanying persons are not allowed to enter the premises. The parties and the accompanying persons of special groups wear masks when entering the premises.
Preventive measures for marriage registration venues
1.
With immediate effect, the Shanghai Marriage and Culture Exhibition Hall, the Certificate Issuing Hall, the Marriage and Family Counseling Room, and other service venues will be closed, so as to reduce the amount of time that people will spend there.
2.
Disinfecting contact equipment and instruments for marriage registration on a regular basis to ensure that the equipment is functioning properly.
3.
The restrooms are equipped with sufficient amount of hand sanitizer, and the water supply facilities are normal. The trash is cleaned up in a timely manner every day to keep the premises clean and the air circulating.
Funeral Service Organization
Funeral Service Organization Environmental Control
Service remains place should be in line with the "Funeral Hall Architectural Design Specification" (JGJ 124-1999 ) of the relevant provisions.
Funeral service institutions should be daily indoor air disinfection, air disinfection can be used high-efficiency disinfectant, or ultraviolet ray disinfection, each time 1 hour, 2 to 3 times a day.
During the period of epidemic prevention and control, funeral service organizations do not hold activities that gather people such as wakes, public farewells, and public rituals and sacrifices.
Personnel protection
Contact with the remains of the staff protection
Must wear overalls, disposable work caps, disposable gloves and long-sleeved thickened rubber gloves, disposable protective clothing, medical protective masks, goggles or protective face screen, work shoes or rubber boots, etc.,. Comprehensive personal protection.
Non-contact human remains staff protection
Before entering the work area, staff must be tested for body temperature, and seriously do a good job of personal protective measures.
Protection of service recipients
Funeral service organizations should take the initiative to do a good job of monitoring the health of service recipients and protection, should be equipped with disinfectant, temperature measuring gun and other necessary protective supplies.
Service recipients should cooperate with funeral service organizations to do a good job of temperature detection, consciously wear a mask, and take personal protective measures.
Safety prevention and control measures
The funeral service organizations should carry out full training to improve the awareness and ability of safety and protection, strengthen the health management of employees, and do a good job of temperature testing every day.
Children's Welfare
Children's Welfare Service Institutions Epidemic Prevention and Control Work Specification
Children's Welfare Service Institutions referred to in the specification include children's welfare institutions, minors' rescue and protection institutions, and social service institutions providing centralized accommodation and rehabilitation services for children with disabilities. Social service organizations.
Developing an emergency plan for prevention and control
Publicizing knowledge of prevention and control
Closed management
1, completely canceled all the outings and the centralized activities in the institution.
2, stop all outsider visits and volunteer services, suspend internships to the institution, stop the rehabilitation of children in the community to receive work.
3, temperature measurement of all staff entering the institution, if there is an abnormality (body temperature over 37.3 °) advised to return, to eliminate work with illness, as required to report and self-isolation for observation or medical treatment.
4, in addition to special vehicles, staff and logistics vehicles, all foreign personnel and vehicles are not allowed to enter the institution, the personnel and vehicles entering the institution should be disinfected.
Sub-regional categorized management
1, clear division of each section of the changing area, cleaning area, the establishment of isolation area, isolation room, etc.. Children with fever, newly admitted children, and children returning from out-of-town treatment in the institution are under strict medical observation in the isolation area of the institution, so as to control the risk in advance and eliminate cross-infection.
Strict implementation of the protection process
Implementation of the disinfection process into the institution.
Standardize child care
Soothing staff and children
Securing supplies
Strengthening emergency response protection
Strengthening emergency response protection
< p>Strengthening the system of preparation for duty and preparedness, preparedness personnel should be on standby at all times, cell phones on 24 hours a day, at any time to deal with emergency situations. Coordinate in advance with your jurisdiction prevention and control command and other relevant departments, prepare emergency vehicles, ready for possible situations ready for emergency.Implementation of the monitoring and reporting system
Daily monitoring of children's and employees' body temperatures in each section, make a good record, and at the same time understand the daily contact of employees with their relatives and *** with the occupants of the physical condition, and reported to the agency's prevention and control team summary.
Community special children epidemic prevention and control work norms
The community special children referred to in this norms include the city's social diaspora orphans, children in difficult circumstances, children left behind in the countryside, as well as children whose guardian was identified as a confirmed and suspected object of the new Crown pneumonia was isolated for observation and the guardianship of children who are missing.
Establishing a daily contact and long-term care system
Prioritizing the inclusion of special children in the community into the community epidemic prevention and control system
Strengthening the basic life protection
Implementation of the Actual living caregivers
To children in distress due to lack of or improper guardianship during the epidemic prevention and control period, assistance should be provided to help them coordinate and implement living caregivers within one working day. For those who are unable to implement a caregiver, they should be sent to the rescue and protection centers for minors under their jurisdiction (temporary care places for children in distress), and the civil affairs department should implement a special person to provide temporary life care.
Inclusion of key community care objects
Support community special children in the epidemic prevention and control period of home life and learning, for physical disabilities and other reasons out of the children's families to go out of the difficulty to provide on behalf of the delivery of food, on behalf of the purchase of living and learning goods and other services to ensure that the children's home life of the supply of materials, for the need to go out of the community of special children to provide For special children in the community who really need to go out, we provide them with personal protective equipment such as masks to ensure their safety outside the home.
Strengthening various forms of publicity and prevention and control
Pensioner's service area
Sound duty duty and online daily reporting system
City and district civil affairs departments and the pensioners service organizations have all established epidemic prevention and control work mechanism, and actively implement the municipal party committee and municipal government and relevant departments epidemic prevention and control guidance requirements.
The person in charge of the nursing home institution
is fully responsible for the prevention and control work, and develops and implements the prevention and control program and emergency plan.
City and district civil affairs departments and nursing institutions
Establish a 24-hour emergency duty system to ensure smooth communication. At the same time, through the online direct reporting system at 15:00 p.m. every day on time to report the return of the elderly, return to the hospital staff, personnel isolation and other information, shall not be late, concealment, omission.
Strict personnel access management system
Family visits, do not advocate family members to enter the nursing home to visit, guide and help the elderly with family members to use video, telephone and other ways to establish contact; there are elderly people due to serious illness, critical illness, death and other special circumstances require visits In the event of a visit, registration and verification should be done, temperature monitoring, etc.; for non-immediate family members (guardians) and family members of the elderly not residing in the city, the visit is not open for the time being.
For the Spring Festival to leave the hospital for the elderly
Nursing institutions should actively negotiate with the families of the elderly, to be stabilized by the epidemic and then return to the hospital, the elderly family members to support understanding. The need to return to the elderly, in the hospital to open a special area of isolation, isolation area to observe 14 days without abnormalities before returning to the living area.
For the return of Shanghai staff
The elderly service organizations are required to return from Shanghai to the staff of their own home observation for 14 days, the end of the observation of the situation is normal after work.
For the staff in the hospital
, the conditions of the elderly institutions are required to arrange for the staff as much as possible to live in the elderly institutions; living outside the staff on the way to and from work as far as possible not to take public **** transportation, avoid going in and out of densely populated places, in the place of residence in the suspected symptoms should be promptly seek medical treatment and report the elderly institutions.
Do a good job of isolating the place of security
, nursing institutions should be set up in the isolation observation room, configure the appropriate protective supplies, equipped with the necessary living and nursing service conditions.
Strengthen the internal protection of the institution
Timely temperature measurement
Care for the health of the elderly
Do a good job of environmental disinfection
Stop gathering activities
Guarantee just need elderly services
Nursing institutions to do a good job of prevention and control of the epidemic at the same time, continue to do a good job of all the services for the elderly living in the work.
Doing a good job of psychological comfort for the elderly
Strengthening the psychological regulation of the elderly, to the elderly in the quarantine area of the observation to give heavypoints of care . Actively do a good job of communicating with family members to explain the work, ease the tension of family members, and strive for family understanding and support.
Welfare lottery sales places
Sales practitioners to comply with the commitment to epidemic prevention
1, practitioners committed to their own health monitoring, if there is a suspected symptom of the new coronavirus infection, is not allowed to bring the disease to work.
2. Practitioners must wear masks to work.
3. Lottery buyers are required to wear masks when entering the store. If you find suspicious symptoms of new coronavirus infection, the salesperson should ask them to leave, and promptly report to the relevant departments of the streets and towns (townships) where the sales premises are located.
4. Common items or parts of the lottery sales premises should be cleaned and disinfected on a regular basis.
5. Maintain indoor air circulation, strengthen the frequency of opening windows and ventilation, and keep the indoor environment hygienic and clean.
6. Purchasers of lottery tickets are reminded not to stay in the sales premises for a long time after the act of purchasing or redeeming lottery tickets is over.
7. The specific operational requirements and standards for epidemic prevention and control in lottery sales venues are based on the China Welfare Lottery Epidemic Prevention and Control Guidelines for Sales Venues.
Lottery players entering the sales venue epidemic prevention requirements
1, lottery players entering the sales venue, must ensure good health, in line with the requirements of the flow of personnel, home quarantine, suspected personnel to prevent entry into the sales venue.
2, the player must wear a mask to meet the requirements of the purchase of lottery.
3, lottery players in the store, as far as possible to reduce the stay time, do not gather, do not pile up.
4, the players in the store to obey the guidance of the sales staff, *** with the creation of a good environment for buying lottery.
Rescue management agencies and child care institutions
The city's rescue management agencies and child care institutions at all levels should comprehensively strengthen the entry screening, do a good job of prevention and control of epidemics in the station, to strengthen the institution's own preventive and control, the implementation of the closed management, the personnel shall not be allowed to go in and out at will.
Management of recipients
Admission pre-screening
Relief management agencies to increase the pre-screening process before accepting registration. All persons entering the station are required to have their temperature taken. Those who come to the station on their own are issued with masks and wash their hands with anti-bacterial hand sanitizer.
Acceptance Reception
1. After entering the acceptance hall, help-seekers' temperatures are measured again, and the staff should ask again about the basic situation of the help-seeker, his/her current physical condition, and whether he/she has been to a priority area recently or has any relevant contact history.
During the registration process for the help-seekers, the staff shall wear masks throughout the process and keep a distance of more than 1 meter from the help-seekers.
2. In addition to wearing masks during the temporary storage of valuables and preservation of baggage for the assisted persons, the staff should also increase the number of goggles and medical examination gloves as appropriate, and at the same time disinfect the temporary storage of baggage.
Daily care
1, life assistance
(1) every day for the recipients to measure the temperature and make a good record
(2) the recipient's personal belongings one person for one person to ensure that there is no mixing, and to do the disinfection of the daily.
(4) All bedding must be replaced and washed immediately after the recipients leave the station, and the room must be cleaned, disinfected and ventilated.
(5) The supplies in the premises of the rescue management institutions and care institutions shall be disinfected daily through disinfectant, ultraviolet lamps, opening windows and ventilation, and other means.
2. Medical assistance
Doctors at health care stations are responsible for providing guidance on hygiene and disinfection protection.
Leaving the station management
Before leaving the station, the staff need to measure the temperature of the recipients, there is a fever, cough, shortness of breath or suspected epidemic infection recipients shall not go through the procedures for leaving the station.
The recipients whose household registration is in the serious epidemic area or whose family members live in the serious epidemic area will be suspended from receiving.
Materials
The city rescue management station, the city rescue management station, foster care institutions are equipped with four hand-held infrared thermometers, and other rescue stations are equipped with one hand-held infrared thermometer. Each station should ensure that the hand sanitizer, masks and other epidemic prevention and disinfection supplies required for epidemic prevention are in place in full.
Chain stores, department stores
According to the matter of public life "necessary industry" resumption of work arrangements, in line with the "safety first, to protect the immediate needs of" principle, housekeeping, catering, Beauty salon, foodstuffs, commerce and logistics and other six major industry associations drafted and issued guidelines for epidemic prevention and control, taking into account the characteristics of the industry and the need for epidemic prevention and control.
For example, the city's trade industry epidemic prevention and control work guide clearly: to categorize management, do a good job returning to Shanghai employees, especially in the serious areas of the epidemic returned to Shanghai employees information registration, health monitoring, home stay observation work.
Strengthening the physical condition of employees before they start work, the front-line employees must wear masks, strengthen the hygiene and preventive measures, and be diligent in hand washing and disinfection.
Before customers enter the store to do a good job of temperature testing, provide disinfection and cleaning, prompting masks to wear. In case of dense customers, take appropriate measures to limit the flow.
For the management of the premises, clear: ventilation and disinfection, strengthen the cleaning, ventilation and disinfection of the business premises, increase the frequency of disinfection of the public **** area, sanitary area city, public **** facilities, tools and equipment, etc., the business outlets should be equipped with body temperature detection equipment, properly equipped with alcohol disinfectant or hand-free disinfectant.
Arrangement of centralized lodging enterprises, to strengthen the lodging place of disinfection and ventilation and other epidemic prevention and control work. At the same time, it is required to strengthen the management of the tenants, publicize the daily disinfection of the premises, etc..
For the management of activities, clear: suspension of all kinds of marketing and promotion activities, suspension of food sampling and other services. Supermarkets to implement the livelihood of the people's livelihood to ensure that the normal operation of the mall can be based on the actual situation, shorten the operating time.
In addition, it is recommended to improve the mechanism, the establishment of epidemic prevention and control of the daily inspection, daily notice, every daily working mechanism to strengthen internal management, timely communication of information.
Source: Wen Wei Po, Municipal Civil Affairs Bureau, etc.
Reprinted from Shanghai Publishing Edited by Zhou Baoping