Starting from July 15, 2018, the Beijing Branch of the Industrial and Commercial Bank of China will further provide financial services to the "silver-haired customer group" and improve the service experience of the retirement pension agency business. On the 15th of every month, the Beijing Branch will Designated as "ICBC Respecting Seniors Day", all branches within the jurisdiction will promote "ICBC Respecting Seniors Day" as a normalized service activity with the purpose of deepening emotional exchanges and improving the service experience of silver-haired customer groups, creating a focus on ICBC , Caring for the brand image of silver-haired customers.
ICBC Beijing Branch said that in recent years, the bank has actively practiced the core concept of service culture of "customers are respected and services are satisfactory; employees are oriented and integrity is the same", and it pays great attention to customers with disabilities and elderly customers. and ethnic minority customer services, and continuously improve the level of special customer service. We strive to provide warm services to special customer groups through measures such as building benchmark demonstration outlets for characteristic services, cultivating service talent teams, and putting in self-service equipment in line with the habits of elderly customers. This time, the bank relied on the "ICBC Elder Respecting Day" and built a "seniors' security and elders' overflow" product and service centering on account security, deposit products, tariff discounts, card consumption, bank medical services, outbound travel, pension services and other products and services. There are six "Silver Customer Group" service systems: "Enjoyment for Elders, Benefits for Elders, Special Offers for Elders, Enjoyment for Elders, and Enjoyment for Elders".
It is understood that during the "ICBC Long Day" event, ICBC will provide "ICBC Intelligent Guard" and ICBC Messenger SMS messaging services from the perspective of customer account security. The former will enable debit The payment security of cards and credit card accounts is comprehensively tested to effectively avoid the risk of bank card theft. The latter obtains account transaction information in a timely manner through mobile phone text messages, providing a strong guarantee for the security of account funds.
At the same time, ICBC Beijing Branch also provides a variety of innovative deposit products suitable for elderly customers such as Salary Yi No. 1 and Jiejie Gao No. 2 to the bank's bank customers, and will provide retirement pensions to the bank. Customers with pension funds are provided with discounts on annual fees and small account management fees during the period of pension account issuance. In response to the medical service issue that customers over 55 years of age are most concerned about, ICBC Beijing Branch has launched a self-service registration service to meet customers’ needs for online banking and self-service machines to make appointments at many top-level hospitals in Beijing, including Xiehe.
In addition, with more than 500 outlets, more than 9,000 self-service machines and three integrated platforms throughout Beijing, ICBC Beijing Branch has built an organic business model with physical outlets as the core and self-service equipment and e-banking as organic The combined three-dimensional service system can provide efficient and convenient financial and social security-related services to the majority of retirees. In the follow-up process, the Beijing Branch will also launch an exclusive debit card for retirees to further provide retired customers with more convenient and preferential financial services.
According to reports, starting from July 15, customers over 55 years old will go to ICBC branches to handle business on the 15th of each month during the "ICBC Respecting Longevity Day" and enjoy the exclusive service system of the "Silver Customer Group" At the same time, you can enjoy welfare lottery activities. For detailed rules of the activities, please consult each outlet.