How to be a good quality manager, discuss with * * *, and * * formulate terms * * * constraints.
Learn to master quality management knowledge and quality management system standards; Good communication skills.
In-depth understanding of the company's product realization process, corporate culture and existing management system;
According to the standard requirements, put forward suggestions to modify the management system;
Then implement and check according to the system. Continuous improvement.
How does the quality manager carry out quality work? According to the systematic explanation, the quality policy should be formulated first, so how to formulate the quality policy? View original post >>
How to be a qualified quality manager? To be a qualified quality manager, you need:
Understand the quality management knowledge system and related standards;
Able to design reasonable quality management system, norms and processes for enterprise products;
Be able to lead department personnel to do a good job in product quality management of enterprises;
Handle matters that do not meet the quality management requirements in a timely manner;
Can establish a strategic position and put forward better suggestions for enterprises to improve product quality.
As a quality manager, how to manage the company's system well? The quality system concerned by domestic manufacturers is mainly ISO900 1-2008, the latest version at present.
I know that doing well includes how to establish and maintain:
1, the construction process is complicated, especially when the company has not accumulated it. The system text mainly includes the data part of the text part. The text is almost the same, just search online and change it according to the specific situation of the company. The premise is to carefully look at the system standards, which can be deleted and which can never be moved. The data part is mainly about the establishment of tables and the collection of data. Every company has more or less some forms to collect data. To build a system, all we need to do is to sort out, number and accumulate the forms. In this way, there will be information at the annual review.
2. After the construction, the key point is how to maintain. The most difficult thing to maintain is the information part. If the application is not carefully considered, the information form may be incomplete or imperfect, and the information in the process cannot be accurately collected. For quality personnel, data collection should be linked to actual production as far as possible, only useful data should be collected, and unified data should not be collected repeatedly. Coordinates should take into account the actual situation of production, so that employees can complete the form with the least number of words.
Don't covet form, it is most important to have use value. With value, others are willing to fill it out.
The quality system must be managed by the company's top management in name only, otherwise people can't be caught. This must be communicated with the top, so that the people below will not support you in the end, and the people above will blame you for not helping.
What should managers do when preparing for quality management? Quality management is a systematic quality activity established within an enterprise, which is necessary to ensure product quality or quality objectives. It combines several system elements according to the characteristics of enterprises, strengthens the quality management activities from design, development, production, inspection, sales and use, and makes them institutionalized and standardized, which has become the requirements and activity program of internal quality work of enterprises.
In modern enterprise management, the latest standard of quality management system is ISO900 1:2008, which is widely adopted by enterprises. Any organization needs management. When management is related to quality, it is quality management. Quality management is the coordination activity of commanding and controlling organizations in quality, which usually includes activities such as formulating quality policies and objectives, quality planning, quality control, quality assurance and quality improvement. To achieve the goal of quality management and effectively carry out various quality management activities, we must establish a corresponding management system, which is the quality management system. Quality improvement can be effectively realized. The establishment and perfection of quality system generally go through four stages: the planning and design of quality system, the compilation of quality system documents, the trial implementation of quality system, and the audit and evaluation of quality system. Each stage can be divided into several specific steps.
Planning and design of quality system
This stage is mainly to do all kinds of preparations, including education and training, unified understanding, organization and implementation, drawing up plans, etc. Determine the quality policy and set the quality objectives; Investigation and analysis of current situation; Adjust the organizational structure and allocate resources.
First, education and training, unified understanding.
The process of establishing and perfecting the quality system is a process from education to education, and it is also a process of improving and unifying understanding. Education and training should be carried out step by step.
The first level is the decision-making level, including party, political and technical (technical) leaders. Main training:
1. By introducing the development of quality management and quality assurance and the experience and lessons of our unit, the urgency and importance of establishing and perfecting the quality system are explained;
2. Through the general introduction of ISO9000 family standards, improve the understanding of establishing quality system according to national (international) standards.
3. By explaining the elements of the quality system (focusing on the overall elements such as "management responsibilities"), the key position and leading role of decision-making leaders in the construction of the quality system are clarified.
The second level is management, focusing on the heads of management, technology and production departments, as well as the staff related to the establishment of quality system.
These two levels of personnel are the backbone of the quality system construction and improvement, and play a connecting role. In order to make them fully receive the training of ISO9000 family standard, the method of combining explanation and discussion can be adopted. The third level is the executive level, that is, the operators related to the whole process of product quality formation. Personnel at this level are mainly trained in the contents related to the quality activities of this post, including the tasks that should be undertaken in quality activities, the authority that should be given to complete the tasks, and the responsibilities that should be borne for quality faults.
Second, organize the implementation and make plans.
Although the construction of quality system involves all departments and employees of an organization, it may be necessary for most units to establish a lean work team. According to the practice of some units, this team can also be divided into three levels.
The first level: set up a quality department construction leading group (or committee) headed by the top manager (factory director, general manager, etc.). ) as the team leader and the quality supervisor as the deputy team leader. Its main tasks include:
1. Overall planning of system construction;
2. Formulate quality policies and objectives;
3. Decomposition of quality functions by functional departments.
The second level, the establishment of a working group attended by leaders (or representatives) of various functional departments. This working group is generally led by the leaders of the quality department and the planning department, and its main task is to organize and implement according to the overall plan of system construction.
The third level: set up a factor working group. According to the division of labor of various functional departments, the responsible units of quality system elements are defined. For example, the design department is generally responsible for "design control" and the material procurement department is responsible for "procurement" elements. After the implementation of the organization and responsibility, the work plan should be formulated at different levels, and attention should be paid to:
1. The goal should be clear. What tasks should be accomplished, what major problems should be solved and what purpose should be achieved?
2. To control the program. The main stage of establishing the quality system should stipulate the timetable for completing the task, the main responsible persons and participants, as well as their division of responsibilities and mutual cooperation.
3. Get to the point. The focus is mainly on the weak links and key minorities in the system. This minority may be one or several elements, or it may be some activities in elements.
Three, determine the quality policy, formulate quality objectives
Quality policy embodies an organization's pursuit of quality and its commitment to customers, and it is the guideline of employees' quality behavior and the direction of quality work. The requirements for formulating the quality policy are:
1. Coordinate with major policies;
2. Quality objectives should be included;
3. Combining the characteristics of the organization;
4. Ensure that people at all levels can understand and stick to it.
First of all, collect all the records in use within the above-mentioned scope of the unit, and collect the records that are not included in ISO9000 management, which are reflected in the work instructions.
Secondly, query the inactive records downward through the work instruction. If you need to keep it, you must use it, which is useless. From this, we have a preliminary understanding of the quality system from the grassroots.
Then, according to the provisions of the document management procedure, the work instructions, program documents and management manuals can be modified according to the above situation.
If the management representative is replaced, it must be re-appointed.
Check the implementation of the quality management system of each functional department and the implementation of each post (management and operation), with emphasis on dialogue and inspection records.
Inspection of medical device quality management personnel
What kind of talents does a quality manager belong to? Generally speaking, it belongs to management talents.
In fact, it is a comprehensive management talent, but also to understand technology, technology and production.