Clinic environment: whether it is clean and comfortable, and whether it has facilities and measures to protect patients' privacy.
Personnel qualifications: whether the doctors and nurses have the appropriate professional knowledge and skills, whether they have obtained the appropriate practicing certificates, and whether they have sufficient human resources to meet the needs of patients.
Service quality: whether doctors listen to patients' statements with enthusiasm, care and patience, diagnose accurately and formulate treatment plans, and whether nurses serve patients attentively and meticulously.
Medical safety: whether the outpatient clinic has adopted effective medical safety measures, such as disinfection and isolation system, medical waste disposal system, etc., as well as whether it can effectively prevent cross-infection.
Medical equipment: whether the outpatient clinic is equipped with necessary medical equipment, such as sterilization equipment, treatment instruments, etc., and whether such equipment meets the relevant national standards.
Pharmaceutical management: whether outpatient drug management is standardized, and whether the procurement, acceptance, storage and distribution of drugs are in accordance with relevant national regulations.
Diagnosis and treatment process: whether the outpatient diagnosis and treatment process is scientific and reasonable, whether it can shorten the waiting time of patients and improve the efficiency of diagnosis and treatment.
Patient satisfaction: to understand the patient's satisfaction with the work of the clinic, to collect the patient's comments and suggestions, and constantly improve the quality of service.