It is the obligation of the company to give quality service to the customers, only then can the performance of the company be protected and the reputation of the company be enhanced. The staff can also prepare a service commitment letter. Here is what I bring to you about the quality assurance commitment letter, welcome to read the reference, let's take a look!
On the quality assurance commitment letter (a)
For your company (plant) water treatment system project, I plant in the after-sales service to make the following promises:
First, our company on the quality of the product to implement the three packages, that is: package quality, package replacement, warranty;
Second, after the contract is signed, to ensure that the quality and quantity. Delivery on time;
Third, the company to ensure that the commissioning of the equipment provided to meet the contract indicators, such as the quality of the product or installation of my plant quality problems caused by the system acceptance failed, my plant will be timely rectification until qualified, during the period of production costs incurred by my plant.
Fourth, our company is responsible for the demand side during the commissioning of the system operation, maintenance personnel training, and can operate independently;
Fifth, for the demand side of the technical advice, at any time to give answers;
Sixth, in the delivery of the equipment, the factory to the demand side of the delivery of the following information: delivery lists, product certification, product samples, product manuals, technical information;
When the user reacts to the quality of the equipment, the factory will be able to provide the following services p> When receiving the user response to the quality of the letter or phone call, to ensure that the response within 24 hours, and within two working days to send service personnel, the fastest speed to the scene, to solve the problem.
On the quality assurance commitment (two)
To: Beijing Kuanhua Building Materials Co. and testing information.
2, the detection of product performance, we invite users to come to the product for the whole process, the whole performance check, to be confirmed that the product is qualified before packing and shipping.
Second, the product price commitment:
1, in order to ensure the high reliability of the product and advanced, the system selection of materials are selected from domestic or international high-quality brand-name products.
2, in the same competitive conditions, I do not reduce the technical performance of the product, change the product components at the expense of the basis of sincerity to provide you with the most favorable price.
Third, the delivery date commitment:
1, product delivery: as far as possible according to user requirements, if there are special requirements, need to be completed in advance, our company can be specially organized production, installation, and strive to meet the needs of users.
2, product delivery, my company to provide users with a real and effective invoice, such as the invoice is not real and effective, all responsibilities and economic disputes my company fully assume, and your company has nothing to do.
Fourth, after-sales service commitment:
1, the service purpose: fast, decisive, accurate, thoughtful, thorough
2, the service goal: the quality of service to win the user's satisfaction
On the commitment to quality assurance (three)
Supply Unit ______________________ (referred to as Party A)
Supply unit: ____________________ (referred to as Party B)
I. Obligations of Party A
1. Party A shall be a statutory enterprise with a "pharmaceutical business (production) license", "business license" and the ability to fulfill the contract, and Should provide a stamped copy of the "one certificate and one license" to Party B.
2. The drugs supplied by Party A must comply with the national drug laws and regulations.
3. Party A should provide the inspection report of each batch number of the drugs sold.
4. The whole package of drugs supplied by Party A should have the certificate of conformity.
5. Imported drugs should provide "imported drug test report" and "imported drug registration certificate" copy, and stamped with the original seal of Party A quality control organization.
Second, the obligations of Party B
1. Party B to provide stamped copies of the "Drug Business License", "Business License" to prove their legal qualifications.
2. After the arrival and acceptance, Party B will pay according to the specified period.
3. Description of the agreement
1. Party A provides the goods quality does not meet the requirements, Party B has the right to refuse to accept, and temporary escrow, Party A should actively deal with the aftermath of the work. During the validity period of the drugs: Party A is responsible for the quality of the drugs it sells, if the quality is unqualified, Party A shall bear all the economic losses, but due to the quality problems caused by Party B's improper storage, Party B shall bear the losses.
2. This agreement and the contract has the same legal effect, a party default, consultation to resolve, consultation fails, the local people's court ruling. 3. This agreement is a form of ________ copies, A, B and both sides stay ________ copies. This agreement applies to telephone purchase, contract purchase. 4. This agreement is valid for ________ years.
Party A (signature): ____________ Party B (signature): ____________________
year _______ month _____ day ________ year ______ month ______ day
On the quality assurance commitment letter (four)
I. Commitment on Product Quality Assurance
1. The supplier guarantees that the equipment supplied is designed and manufactured in full accordance with ISO9001;2000 standards, and its quality management mode is certified and effective.
2. The supplier guarantees that it is responsible for the quality of its outsourced ancillary components and equipment, procurement are carried out in a strict factory inspection, and to ensure that the provision of its product quality conformity guarantee.
Instructions and inspection reports and other relevant information.
3. To ensure that the provision of processing technology is perfect, complete testing means, is made with first-class technology and materials, and advanced technology, beautiful appearance, in all aspects of the
Bidding documents and the technical agreement stipulated in the quality. Specifications and performance requirements, and to ensure that the equipment provided at the site after proper installation. Normal operation and maintenance, satisfactory and reliable performance during the service life
4.
4. The supplier guarantees the quality of the equipment before delivery. Specification. The supplier guarantees the quality, specification, performance and quantity of the equipment before delivery.
5. The company's products are put into operation during the warranty period free maintenance services, services do not stop after the expiration of the period.
II. Product after-sales service commitment
1. In the product warranty period, by the supply and demand sides to ensure the provision of spare parts required by the demand side.
2. Supply side to ensure that the time required by the demand side, select and send professional engineers and technicians to the equipment installation site to assist in the installation tour. Debugging work, until the normal operation of the equipment.
3. After the normal operation of the equipment, the supply side commitment to 24 months of quality assurance period, (the demand side to use the equipment during the life of the maintenance), when the demand side needs, to ensure that the demand side in the receipt of
notification of twenty-four to forty-eight hours after the arrival at the scene to send professional maintenance personnel. However, the demand side in accordance with the prescribed manner. Methods of normal operation of the normal operation of the quality of the damage caused by the supply
party is responsible for free repair and replacement of some parts. Is outside the scope of the ordering of spare parts to implement paid services.
4. If the user needs, the user can be trained to operate. Maintenance, product testing and maintenance personnel I provide free training.
On the quality assurance commitment (five)
_________________ Limited:
My company as your company _____________ goods suppliers, in order to ensure the quality of the products supplied by our company security, ? We hereby make the following commitments to your company:
I. ? Commitment on our business qualification
We promise to provide your company with legal and effective business license, tax registration certificate and business production license and other necessary documents.
? Second, about our commitment to supply goods
1, all the goods supplied by our company have qualified "Quality Inspection Report" and relevant product certification, in line with the relevant national ? regulations;? And to ensure the timely provision of food companies need to provide external inspection reports, food-grade certificates, national food additives designated manufacturers of production certificates and all other documents, and to ensure that all documents are true, legal and effective.
2, I supply all the goods such as your company written confirmation of the supply brand, the use of the specified goods involved in the performance and ? Quality indicators of manufacturers, formulas, production processes, etc. will not be replaced at will, such as replacement, my company will be replaced before at least 20? working days in advance to inform your company in writing.
?3, the shelf life of the goods supplied by our company is never less than the shelf life of the product labeling (from the date of production of the product labeling). If? Because we supply product quality problems, caused by your company's product quality problems or adverse effects, we voluntarily bear the batch of goods price?
4, our company recognizes your company's goods acceptance system and warehouse storage conditions, and in the supply of goods for acceptance, voluntarily strictly abide by your company's goods acceptance system.
5, our company did not pass the acceptance of the goods, our company guarantees that in your company within the specified time to replenish the qualified goods, otherwise voluntarily bear all the losses caused by this.
6, our company through the acceptance of the goods, before your company put into use, the relevant license is incomplete, brand does not match and any quality problems, our company promises to return unconditionally, and in your company within the specified time to replenish qualified goods, or voluntarily bear all the losses caused by this.
7, our company promises to never add the additives other than those stipulated in gb2760 and other laws and regulations, and to ensure that the use of additives within the scope of the state allows, not overdose, over the scope of the use of additives, or else our company voluntarily bear the price of the batch of goods?1-10?times the amount of compensation, and to bear all the losses caused by the resulting loss and legal responsibility.
8, our company promises to strictly abide by the national management regulations on labeling and marking, to ensure that the product packaging meets the requirements.
9, I promise to comply with the contract provisions, never add your company specified not to add or may not contain substances, or voluntarily bear all the resulting losses and legal liability.
?10, my company promises to strictly abide by the relevant state laws and regulations, on the food business raw materials, additives, the latest provisions, and to ensure the timely implementation of the implementation of the company without the need for you to notify again.
11, our company is willing to supply goods with _____% of the purchase price of goods as a rolling quality deposit for the monthly settlement of the next settlement.
In order to *** with ensure quality and safety, my company hereby makes the above commitment to your company, and is willing to comply with the implementation; this commitment letter in our supply period and the two sides to terminate the cooperation of one year is valid.
Commitment to sign on behalf of the person:
? Commitment to the party stamped