Sample Letter of Commitment for Tender After Sale
In the ever-changing modern society, there are more and more opportunities that we can use the letter of commitment, which has certain format requirements in writing. How to write a proper commitment letter? The following is my collection of tender after-sales commitment letter sample, for your reference and reference, I hope to help friends in need.
Tender after-sales commitment model 1
(acceptance protocol, content, product confirmation, anti-counterfeiting instructions)
Bidder: xx
In order to better serve the majority of users, so that users invest in the construction of office equipment products safe and worry-free, purchase of equipment value for money, Olivetti provides pre-sales of technical advice, equipment selection, solutions. From the system selection planning to ensure the quality of goods performance, delivery time, service guarantee and equipment in the warranty period, the warranty period outside the technical support, repair and maintenance and technical training to make the following planning and commitment:
First, the quality of goods performance:
1, our company distributes bidding for the types of goods products, brands, Quality standards or service qualifications are licensed by the relevant administrative departments. The goods provided are original and genuine, all through the relevant national quality inspection departments of the quality inspection, 3C mark, was ISO9001 international quality system certification.
Second, the supply time and location:
1, according to the contract time (3 working days), the bidding documents have special provisions in accordance with the bidding documents; I have a distribution center in the city of Dali Jia C and integrated warehousing and deployment of libraries, there are enough warehouse reserves and rapid response capacity, can ensure that after receiving the notice according to the equipment ordered, according to the promised time. The equipment ordered, according to the promised time free of charge to the user's designated location.
Third, after-sales service guarantee:
1, Olivetti is responsible for the free installation of the equipment ordered by the user, debugging until normal operation; 2, Olivetti in the installation of the site free of charge for the user to provide basic operation, daily maintenance of the training services; 3, Olivetti since the date of acceptance of the equipment according to the standard manufacturer's warranty regulations for the equipment of the project. Warranty service for the equipment of this project according to the original manufacturer's standard warranty regulations;
4. Olivetti free of charge will upgrade the original manufacturer's standard warranty service to door-to-door warranty service;
5. Olivetti free of charge will upgrade the original manufacturer's standard warranty service to life-long warranty service, and the equipment outside of the warranty period will be charged only for faulty spare parts at the cost price, and free of labor fee;
6. The service response time is 4-8 hours, within legal working days, users in Fuzhou city area will arrive at the fault site in 4 hours, and users outside the city and province will arrive at the fault site in the second working day;
7, Olivetti will provide free technical consulting for upgrading the system and hardware equipment;
8, Olivetti will regularly send the product technical information to the users;
9, Olivetti will From time to time to visit the door or telephone to visit the user, to understand the system and equipment `s operation, on-site solution to the user's problems;
Fourth, technical services and training:
1, installation and commissioning
1.1 Our company in the offer document of all the office equipment products are new and original brand. 1.2 Our company is responsible for the initial acceptance of office equipment products, free of charge to the user's location to provide free installation of office equipment products.
1.3 Office equipment products installed and commissioned in place, our company will organize special people and the user side **** with the quality acceptance signature.
1.4 Our company in the user installation site for final acceptance of all costs incurred are included in the tender offer.
2, installation and training
2.1 Our company will be in accordance with the actual requirements of the user, responsible for organizing professional and technical personnel to carry out the installation and commissioning of office equipment products, to ensure that the installation and training work carried out smoothly.
2.2 Olivetti system engineers, customer service engineers, training instructors door-to-door service, will strictly abide by the user's rules and regulations, care for the user's equipment, and to conserve the user's business secrets, technical secrets;
Fifth, acceptance criteria:
1 acceptance method: all goods according to the manufacturer of the Product acceptance standards, the requirements of the bidding documents and the relevant terms of the contract for quantity and quality acceptance.
2 initial acceptance
After the goods are delivered to the buyer's installation site, the buyer and our company **** with the number of goods, basic quality, packaging and other checks, checking, that is, the initial acceptance.
3 after the initial acceptance, according to user requirements for on-site installation and commissioning, the results should be consistent with the use of requirements. During this period, if found that the quality of goods have problems with our unconditional free replacement, until the acceptance of the delivery of qualified use.
Six, quality assurance and after-sales service commitment:
1. Our company solemn commitment to the purchase and sale of office equipment products, if the provision of non-original and genuine goods, it is unconditionally returned, and compensation for all the resulting losses. Quality according to the manufacturer's standard warranty, the user has no special requirements according to the relevant provisions of the state warranty, the state has no provisions, according to the results of negotiations with the user warranty. Warranty period is not due to improper operation caused by the need to replace spare parts and equipment by our company is responsible for repair, replacement. All the equipment provided by our company is warranted according to the warranty scope and time promised in the tender.
2. After the end of the warranty period, our company will continue to provide free after-sales service, responsible for regular maintenance and repair of the equipment provided, unlimited years of life-long service, only charge the cost of parts and components, free of labor costs, free of maintenance fees. My company also has a free after-sales service card and price concessions xx card (three months, half a year, full year).
3. According to the Yingmei manufacturer after-sales service commitment policy implementation; my company's technical service personnel door-to-door service. 4. Hotline consulting services:
4.1 When you encounter problems in the process of use, you are welcome to call Fuzhou Olivetti technical service hotline: xxxx
5. service process: 5.1 rapid response:
(1) customer service specialists to answer the phone, by asking about the failure, quickly determine the type of failure, the incident will be assigned to relevant technical engineers;
(2) The technical engineer judges the general cause of the fault, carries the relevant accessories, software and tools, and quickly arrives at the destination within the specified time to remove the fault;
5.2 Fill in the service report:
(1) The technical engineer fills in the service report after solving the fault;
(2) The service report is confirmed by the user's relevant person in charge to end the On-site service work; (3) the service report to the customer service commissioner; 5.3 Supervision and management of after-sales service work:
(1) customer service commissioner to call the user to confirm the completion of the service and consult the service opinion; (2) customer service commissioner will be the service report entered into the computer and archives; 6. Tracking service after the fault handling:
6.1 Regularly return to visit the customer to ask about the equipment after the fault handling operation, and make records for archives. situation, and make records for archiving. "Customer first, service first, reputation first, efficiency first" is our service purpose, "for you to think far, do all; I heart, you can rest assured that" is our service goal, I hope that through our services can relieve you and your unit of the worries, and maximize the use of your purchased equipment. Maximize the effectiveness of the equipment you have purchased! Remarks:
In order to protect your legitimate rights and interests, to avoid unnecessary losses. The following reasons for product failure or damage will not be entitled to free warranty, you can choose xx.
1, your product exceeds the warranty period;
2, due to failure to comply with the requirements of the instructions for the wrong installation and use of the product caused by the damage;
3, your product through the non-authorized maintenance personnel to repair;
4, the use of your product is non-standard or unpublished software or other non-standard software not certified by our company. Other non-standard expansion parts not certified by our company, as well as other causes of force majeure such as natural disasters and other damage.
1, warranty service
Our company promises to provide free repair and maintenance services for all products within 3 years (except for damage caused by man-made or natural disasters).
2, localized services
Xingtai has a branch to provide long-term localized services.
3, spare parts service
The core equipment to provide spare parts, other equipment to provide adequate spare parts, failure can not be resolved in a timely manner when the replacement of spare parts to ensure the normal operation of the system.
4, service response time
During the warranty period, our company promises to respond in 0 hours according to the troubleshooting process, and the resident staff will solve the problem remotely through the monitoring software, if it can't be solved remotely through the monitoring software, the on-site technician will be rushed to the scene in 0 to 3 hours according to the distance between the faulty site and the Municipal Public Security Bureau, which is the only way to solve the problem.
And within 8 hours to complete the user's faulty product maintenance, 8 hours can not solve the problem, replacement of spare parts, spare parts, within 12 hours to restore communications, fault resolution to notify the user and enter the file, the faulty product back to the factory to repair and find the cause of the failure.
The after-sales service team held a meeting to study the cause of the failure, and develop a response program to prevent the same or similar failures occur again.
5, tour maintenance services
In addition to timely response to system problems, customer service engineers will also visit the site on a regular basis (4 times/year), the inspection includes:
Understand the system operation;? Diagnose operating system problems; Solve customer system problems; System health check; Preventive software installation;
Give users technical support and consulting related to the system;? Fill in the inspection report and submit it to the Municipal Public Security Bureau and the company's headquarters on a regular basis.
6, fault resolution process
7, special circumstances
In case of major emergencies (such as natural disasters, human factors caused by large-scale failure of the system, etc.) or special periods (such as comprehensive upgrade of the system software, the higher level of inspection, the implementation of major tasks, etc.), it is necessary to personnel on duty.
If the core equipment fails, affecting the normal operation of the entire network or part of the network, our company will promptly replace the spare machine to restore business, to ensure that the loss is minimized.
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