Hospital health quality service implementation program 1
First, the guiding ideology
Deng Xiaoping Theory and ? Three Represents? Important ideas as a guide to establish a scientific concept of development, building a harmonious socialist society as the overall, to comprehensively improve the overall quality of the medical staff team, to enhance the level of quality services in the health care industry as the goal, to deepen the education, to create an atmosphere, improve the system, strengthen the management, to stimulate the vast number of medical staff consciously to provide patients with quality service enthusiasm and creativity, and to promote the hospital cause of the comprehensive, healthy and rapid development.
The hospital's mission is to promote the comprehensive, healthy and rapid development of the hospital.
Second, the content of the activities
This hospital-wide quality service 100-day competition, to focus on the following four aspects:
First, improve the quality of diagnosis and treatment, and strive to create a quality and efficiency of the department. To closely integrate the actual work of the department, in accordance with the requirements of the hospital management year, innovative practice, strengthen management, improve the quality of medical care, enhance the level of medical technology, to ensure the safety of medical diagnosis and treatment, reduce medical disputes and eliminate medical accidents. Carry out the review of unqualified prescriptions for doctors,? Three Fundamentals training and post training activities, organized? The medical case writing display competition is organized. It also organizes the "Case Writing Competition" and the "Nursing Professional Technical Operation Competition". Nursing professional technical operation competition. The company's main goal is to create a good atmosphere for quality, learning and technology among the medical staff to provide patients with high-quality, high-technology, high-level medical services, and to create a quality and efficiency department.
The second is to enhance the sense of service, and strive to create integrity and harmony of the department. To educate the majority of medical staff to save lives, treating people as their own responsibility, establish a good medical ethics, adhere to all the patient-centered, update the service concept, practice service commitment, the implementation of humane service. In-depth study of each service link, reflecting the warmth and harmony at all times, in order to details, to win with the characteristics of timely advice, understanding, tracking follow-up, and strive to create integrity and harmony of the department.
Third, optimize and beautify the environment, and create a civilized health department. To achieve the department inside and outside the environment clean, fresh air, complete health facilities, clean windows, four walls, no dust, corridors, no sputum, toilets, no odor. Diagnosis and treatment area environment is elegant, clean and quiet, items placed in a standardized and neat, a variety of signage uniform norms, to effectively improve the environmental health construction, to provide patients with clean, bright, quiet, comfortable service environment, and strive to create a civilized health department.
The fourth is to establish a new style of industry, and strive to be the standard bearer of quality service. To seriously study and implement the code of standardized service of medical personnel in Henan Province, to strengthen the construction of the industry style of hospitals, combined with the characteristics of the department to carry out a variety of measures for the convenience of the people, and to carry out a solid medical services into the authorities, into the community, into the rural areas, into the family activities, so that the medical services close to the community, close to the masses, close to the patients, to establish a new style of the industry, and strive to be a standard bearer of quality service.
This hospital-wide? Grasp the service, tree image, and promote the doubling? Quality service 100 days competition activities, to achieve? Four check, four than, four see, four to create? The goal, namely: check the quality, than the benefits of the hospital competition to see whether the activities carried out in the competition is fruitful and effective, and strive to create quality and efficiency of the department; check the service, than the measures to see whether patient satisfaction is truly improved, and strive to create integrity and harmony of the department; check the environment, than the cleanliness, to see whether the environmental health of the department is up to standard, and strive to create a civilized health department; check the style, than the contribution of the quality of service to see the implementation of the measures to serve as a high-quality service The company's main goal is to provide the best possible service to the public.
Third, the steps of the activities
The competition is divided into five stages.
The first stage: the development of programs, deployment and mobilization (late September 2007). Formulation of the activity program, held a mobilization meeting, arrangements for the deployment of work.
The second stage: full participation, comprehensive promotion (September-December 2007). Around? Four check, four than, four to see, four to create? The goal, combined with the actual work, to carry out a variety of competitions, the implementation of the work, improve service facilities, standardize the service process, improve service quality.
The third stage: inspection and evaluation, to ensure effectiveness (September 2007 - December). Hospitals and monthly and the end of the activity to organize a hospital-wide inspection, scoring, inform the situation (scoring standards are developed separately).
The fourth stage: summary recognition, consolidation of results (December 2007). Against the requirements of the activities, combined with the inspection and evaluation of the situation, the activities of the summary and evaluation and recognition. The first phase of the project is to set up a number of advanced departments and individuals to promote the work of the hospital to a new level.
Fourth, the work requirements
(a) awareness-raising, strengthen leadership. The hospital set up a competition leading group, the President as head, the Vice President of the Vice President as deputy head, and the leadership of the functional departments as members; the leading group set up an office (hospital office), is responsible for the competition activities of the plan, coordination, supervision, inspection and other work.
(ii) combined with the actual, rich content. Each section adhere to the competition activities and? Hospital management year? Combined with the activities of? The six cities are jointly created? Work combined with the socialist concept of honor and shame combined with education, and actively think of new ideas, bold attempts to try new initiatives, and strive to create a new typical, and strive to be a new model for the people.
(C) Strengthen supervision and seek results. Each section and the whole hospital cadres and workers should actively participate in this activity, against the competition standards, from each specific thing to do, from the service object to reflect the strong problem to start, to the social reaction and the public evaluation to test the actual effectiveness of the activities. The hospital activity leading group to organize supervision and inspection, keep informed of the situation, rapid action, good results of the notification of praise, slow action, the effect is not very notification of criticism.
(d) Strengthen publicity, create an atmosphere. Make full use of television, newspapers, websites, briefings, etc., to carry out a variety of forms of publicity activities to create a strong atmosphere of activities. Each department, we should be good at discovering the work of the emergence of advanced models and advanced experience, and timely summarize, report, to be vigorously publicized, to promote the hospital quality service work in-depth development.
Hospital health quality service implementation plan 2
First, the guiding ideology
The spirit of the 17th National Congress of the Party and the scientific concept of development as a guide, adhere to the science and education of hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals, hospitals and hospitals. Strengthen the spirit of dedication, effectively improve the attitude of medical services, enhance the level and quality of medical services, and strive to build a harmonious doctor-patient relationship, to create a first-class hospital service brand, to protect the people's physical and mental health to make positive contributions.
Second, the organization and leadership
In order to strengthen the guidance of the quality of service year, to ensure the smooth implementation of the activities, the establishment of the Anqing Municipal Hospital quality of service year activities leading group. Specific composition is as follows:
Leader: Liu Tongzhu
Deputy leader: Li Min Chen Rongqing Li Xiaochun Bao Shunian Chen Xinsheng Zhang Anhua
Members: the main head of each functional department
The activities of the Office:
Director: Yao Dian
Deputy Director: Fan Junjie
Third, the activities of the content
The activities of the Ministry of Health? According to the Ministry of Health? patient-centered, to improve the quality of medical services as the theme? the hospital management evaluation guide and the Municipal Health Bureau? Strengthen the convenience of the people and benefit the people measures to optimize health care services? Activities to implement the program (see Annex 1, 2) requirements, combined with the actual hospital, focusing on the following work:
First, improve service attitude. Carry out the education and training of the whole staff service awareness and service etiquette, and actively implement the humanized service, the humanistic care of the real through the whole process of medical services, medical staff to treat the patient's attitude should be warm, kind, respect for the patient's personality, more greetings to the patient, the patient's condition more inquiries, more care; promotion of the service language, put an end to the service taboos, eradicate the root of the ? Raw, cold, hard, top, push, drag? The bad service attitude, in the hospital medical staff to carry out star nurses, excellent doctor selection activities, in the hospital administrative and logistical staff to carry out service star selection activities. Strengthen the supervision and inspection of service quality, seriously accept and mediate all kinds of complaints, so that every complaint must be dealt with.
Second, improve the quality of service. Strictly abide by the rules and regulations and technical operation procedures, to further improve the quality of medical services, to avoid service shortcomings, to prevent the occurrence of medical accidents.
1, strengthen the medical staff? The three basic and three strict? Training, solid medical continuing education work, combined with the assessment of medical personnel, training and requirements, organizing medical staff to participate in various forms of business learning, technical competitions and other activities, to create a learning atmosphere of diligent study, love of study, and improve the learning atmosphere, to broaden the knowledge of medical staff, improve the level of diagnosis and treatment, and enhance the ability of medical staff to prevent medical risks.
2, conscientiously implement the core system of medical quality and medical safety, improve hospital management norms, revised medical and nursing operation routines and systems, in particular, the implementation of the first-responsibility system, the three-tier physician room system, hierarchical care system, difficult case discussion system, consultation system, critical patient rescue system, pre-operative discussion system, death case discussion system, surgical grading management system, checking system, physician handover system, and the system for the management of the doctor. The system of checking, doctor handover system, new technology access system, medical records management system.
3, strengthen the emergency and first aid work. To further improve the emergency green channel, to ensure that emergency and serious patients rescue quickly and effectively, strengthen the management of the "120" emergency telephone, to ensure smooth communication, and strive to achieve rapid diagnosis, rescue and timely.
4, strengthen supervision, standardize medical instruments. Strictly in accordance with the requirements of the "basic specification for medical record writing", to strengthen the connotation of the quality of medical record writing, to avoid the lack of items, omissions, statements do not make sense, not standardized, scribbling, incomplete records, not timely, inaccurate, the course of the record in the form of a record or medical record forgery and other phenomena, through the medical record writing training, inspection, display, evaluation and other forms of exchanges, to improve the connotation of the quality of the quality of medical record writing to carry out the construction of the resident's workstation The company has also established an electronic medical record to improve the quality of medical records.
Third, improve the service process, carry out various measures to facilitate the people. Adhere to change from the patient's dissatisfaction, re-engineering the hospital's service process, focus on solving the operating room, CT, MR, ultrasound, pathology and other inspection and treatment bottlenecks, reduce waiting time, standardize the inspection and reporting process, reduce the time cost of patients, and seven counties, one city and three districts to implement the new rural cooperative real-time settlement, convenient for the majority of farmers to visit the clinic. Strengthen the outpatient clinic, arrange senior doctors to respond to the clinic, improve the level of diagnosis, reduce the number of follow-up visits; improve the guide desk, consulting desk and other convenient service window function; outpatient halls show the medical and technical services and commonly used drug charges, improve the hospitalization costs? A day a list? system, making it convenient for patients to inquire about medical expenses. Improve the outpatient call system and outpatient doctor workstation, make outpatient more convenient, fast.
Fourth, actively carry out services for the benefit of the people. Continue to vigorously control the unreasonable increase in patient costs, to carry out the third round of bidding for supplies, to further reduce the price of high-value consumables; strengthen the supervision of the use of drugs, reduce the use of antibiotics, continue to control and strive to reduce the proportion of drugs; actively carry out the single-type price limits and medical activities to benefit the people, so that patients with less cost to enjoy quality services; continue to standardize the support for the special heart heart disease heart special fund The use; in the textile branch of the establishment of additional wards; carry out the implementation of the disadvantaged groups of major medical assistance, and strive to solve the problem of the masses to see a doctor difficult and expensive; actively carry out poverty alleviation, twinning help, love donations and other activities.
(E) to improve the administrative logistics service support capacity. Administrative logistics departments should combine their own functions, firmly establish for the clinical front line, for the majority of patients and hospital employees to serve the consciousness; further improve the clinical departments to assess the system of functional departments; in the registration fee and other service windows to implement the banking service evaluation model; the implementation of the functional director of the training project, and strive to improve the management ability of middle-level cadres, and constantly improve their work style, improve efficiency, proactive service.
(F) accelerate the hospital infrastructure. Completion of the surgical building, the old fifth floor of the renovation and comprehensive improvement of the hospital environment, to achieve the opening of 1200 beds to meet the growing demand for inpatient medical care; the hospital a variety of signs are complete, beautiful, clean service environment, quiet, warm; further implementation of the hospital landscaping project, increase the construction of the hospital's greening, landscaping, roads and other human landscape, start the construction of the hospital's new hospital, and strive to improve the patient's health care environment.
Fourth, the activities of the steps
(a) organization and mobilization. (2009.3?2009.4) The hospital held an organizational mobilization meeting, quality service year of publicity and mobilization, and the activities of the task of decomposition to the various departments, each department should take various forms of full publicity activities and the significance of the purpose.
(ii) implementation stage. (2009.5?2009.11)Each section in accordance with the content of the activities, combined with the section's own situation to develop relevant activities to implement the program, improve the quality of service measures to carry out a variety of forms of quality service year activities.
(C) check the evaluation stage. (2009.12)Each department in the quality service year activities should be taken in a timely manner stage of self-examination, timely detection of problems, solve the problem, the hospital in addition to regular inspection, in addition to the end of the year to the departments to be evaluated, the results of the evaluation will be used as an important basis for the assessment of the department.
V. Specific requirements
(a) Unified thinking, awareness-raising. Carry out? Quality service year activities? is the implementation of? People-oriented? , adhere to the scientific concept of development, the inevitable requirements of building a harmonious society, but also to comprehensively improve the level of hospital services, better health services for the people's major initiatives. Carrying out the activities of the Year of Quality Service is of great significance for the hospital to further change its service concept, constantly transform its business mechanism and service mode, and improve its competitiveness in the market. All sections and departments should attach great importance to unify thinking, clear objectives, strict management, and carry out activities in a solid and effective manner.
(ii) Strengthen the leadership, careful deployment. In order to strengthen the leadership of the activities, each department should also be based on their own reality to set up a leading group of activities, the implementation of the director of the department, the head nurse is responsible for the system, will be the specific implementation of the work to the person.
(C) focus on implementation, strict rewards and punishments. Each section (department) must be combined with their own situation to develop specific implementation measures (see Annex 3), a full range of quality service to promote the work of the year, and strive to achieve practical, effective organization, a variety of forms, and benefit the masses. In addition to the activities of the Office of the organization of regular inspections, if necessary, invite members of the community to make unannounced visits, strictly investigate the service attitude of those who are not correct, strict rewards and penalties, so as to ensure the smooth implementation of the activities.
(D) set up a typical, publicize the advanced. Each department should focus on the theme of the activity, good at finding advanced deeds and advanced people, through the hospital newspaper, the hospital website and other multi-channel publicity, to promote the hospital quality service year activities concept, create a good atmosphere of public opinion.
Hospital health quality service implementation program 3
First, the guiding ideology
Carrying out? Quality service year?
To carry out the "Quality Service Year", we must adhere to Deng Xiaoping Theory and the "Three Represents". The three Represents? The important idea of Deng Xiaoping Theory and the "Three Represents" as a guide, in-depth implementation of the scientific concept of development, in accordance with the Party's Fifth Plenary Session of the Seventeenth Central Committee and the provincial party committee's 10th Plenary Session of the deployment of the development of the banner of unity and struggle, centered around the "change style, improve efficiency, service grass-roots level". Change style, improve efficiency, serve the grassroots, promote the leap?
The theme,
The carry out of the? The year of quality service?
The year of quality service and the development of
The year of quality service is combined with the launch of the
To carry out the "Quality Service" and carry out the "Three Good and One Satisfactory", and create a combination of activities, highlighting the focus of the work, take strong measures to accelerate the transformation of the style of the medical profession, and strive to improve the quality of service, the level of service, so that the masses are satisfied with the promotion of hospitals and fast, better and faster development to provide a strong support.
Second, the work objectives
Carry out? Quality service year? Activities to achieve the goal is: seriously tap the potential of the hospital, fully mobilize all aspects of enthusiasm, initiative and creativity, to quality service as a hand, practicing? Good service, good quality, good medical ethics, let the public satisfaction? The concept of medical services to promote a higher level of medical services.
(a) good service. By improving the service attitude, optimize the service process, the implementation of open and transparent services, strengthen the communication between doctors and patients, so that the masses to see the doctor more convenient, the masses to see the doctor's right to information has been further safeguarded, the doctor-patient relationship is further harmonious.
(ii) good quality. Through the implementation of the medical quality and safety system, standardize the behavior of diagnosis and treatment services, strengthen the management of clinical application of medical technology and equipment, etc., so that the medical staff to further enhance the awareness of the responsibility of medical quality and safety, to promote rational treatment, rational use of medication, rational examination, medical quality management has been further strengthened.
(C) good medical ethics. By increasing the medical ethics education, improve the medical ethics system norms, seriously investigate and deal with the field of medicine purchase and sale and medical services in the unhealthy wind, so that ? Save lives and help the injured, loyal to their duties, dedicated, full of enthusiasm, pioneering, excellence, dedication, civilized practice of medicine? The new style of the medical profession has been promoted.
(D) so that the masses are satisfied. By carrying out? Quality Service Year?
The public's satisfaction with the quality of service is further alleviated through the implementation of the "Year of Quality Service". The public on the "difficult to see the doctor, see the doctor is expensive? The feeling of the medical profession style of satisfaction has improved.
Third, the leadership organization
The establishment of our hospital? The year of quality service? Leading group:
Leader: XXX
Standing Deputy Leader: XXX
Deputy Leader: XXX
Member: XXXXXXX
Fourth, the implementation of the steps and time
Activities are divided into three phases (February 2011-January 2012).
The first stage: mobilization and deployment stage (February 2011)
Main tasks: the establishment of our hospital? The year of quality service? Leading institutions, develop work programs, carry out publicity and mobilization, arrangements for the deployment of work. Hold a hospital-wide mobilization meeting.
The second stage: the organization and implementation of the stage (February 2011 - December 2011)
The main tasks: the identification of problems (February - March); the development of work measures (March); decomposition of the work tasks, and grasp the rectification of the implementation (March - December).
1, improve service attitude, optimize the service process, and constantly improve the level of service, and strive to ? Good service?
Responsible departments: Medical Department, Nursing Department, Hospitalization Department, Outpatient Department, Corrective Action Office, Complaints Handling Office, Supervision Office, Security Department, Logistics Department, Clinical College, Publicity Section, and all Party branches (Party Branches)
(1) Improvement of the service attitude, improve the public's feeling of visiting the doctor. Adhere to? Patient-centered? The service concept, the heart, warm, high-quality service throughout the whole process of medical services. Improve the window service, strive to achieve a good service attitude, advocate civilized language, and resolutely put an end to the forbidden language of service, put an end to the phenomenon of raw, cold, hard, push. Adhere to the first diagnosis responsibility system, so that the patient in the process of consultation, when asked, someone to answer, everything is managed. Comprehensively carry out the quality nursing service demonstration project. Quality nursing service demonstration project. Vigorously advocate humanized service, everywhere reflecting humanistic care. Medical personnel should dress neatly, treat patients equally, and do so in a kindly manner, ask questions and answer them, warm service.
(2) optimize the service process, convenient for the masses to see a doctor. Focus on the hospital registration, charging, pharmacy, outpatient and other windows, to take comprehensive measures to further optimize the service process, improve service facilities, beautify the service environment, convenient for patients, shorten the patient waiting time. Further enrich the appointment form and fully implement the appointment diagnosis and treatment service. Improve outpatient and emergency facilities, improve the outpatient marking system, complete the necessary service facilities, and optimize the medical environment.
(3) the implementation of open and transparent services, to protect the public right to information. Strengthen the construction of hospital information technology, and strive to provide a full range of medical service information, to facilitate the masses to
medical choice. Strictly implement the national policy on medical services and drug prices, and strengthen the supervision and management of all aspects of fees. Efforts to achieve openness and transparency of medical charges, do a good job of medical service items, charges, drug and consumable prices and other information disclosure, the strict implementation of the cost list system and cost query system, the regular disclosure of information to the community on medical costs, and gradually carry out the management of the cost of a single disease, and strive to improve the transparency of the charges, so that the masses to see a doctor to understand the consumption.
2, strengthen doctor-patient communication, standardize diagnosis and treatment behavior, and continuously improve the quality of medical care, and strive to achieve ? Good quality?
Responsible departments: Medical Department, Nursing Department, clinical departments and medical technology departments
(1) seriously grasp the implementation of medical quality and safety systems, enhance the awareness of medical quality and safety responsibilities. Deepen? Hospital Management Year? and? Medical Quality Mileage? The results of the activities to further focus on solving the key problems and weak links of medical quality and safety, focusing on the implementation of the core system of medical quality, and gradually establish a long-term mechanism for the continuous improvement of medical quality. Improve the medical quality management and control system, improve the management system, standards and index system, and improve medical quality control. Strictly implement the technical specifications and routines for diagnosis and treatment and nursing care. Increase the training and education of medical management personnel and medical staff, organize hospital-wide study 1-2 times, and strive to strengthen the connotation of medical quality construction, and strengthen supervision and inspection.
(2) Strictly regulate the behavior of diagnosis and treatment services, and promote rational treatment, rational use of medication, and rational examination. Take strong measures to conscientiously implement the diagnostic and treatment standards and "Pharmaceutical Management Regulations" and the guiding principles for the clinical application of antimicrobial drugs, strict implementation of the "Prescription Management Measures", strengthen the management and supervision of the use of medicines, and strictly regulate the behavior of doctors' prescriptions, to promote rational treatment and rational use of medicines.
(3) Vigorously implement the clinical path to promote the scientific management of medical quality. Actively and steadily promote the management of clinical pathway, the work of the practical, detailed and good, and effectively reduce the burden on patients.
(4) Strengthen the management of clinical application of medical technology and equipment to ensure the quality and safety of medical care and patients' rights and interests. Hospitals in the introduction of new technologies, new equipment, must give full consideration to match the hospital's functional positioning, discipline construction, medical and technical personnel, within their means. Medical personnel should firmly establish the quality first consciousness, the main focus on learning business, research technology, technical excellence, in their positions to create excellence, and strive to be a good doctor to the satisfaction of the people.
3, strengthen the medical ethics education, vigorously promote noble medical ethics, serious industry discipline, and strive to do ? Good medical ethics?
Responsible departments: Supervision Office, Corrective Action Office, Complaints Handling Office, each party branch (party branch)
(1) continue to increase medical ethics education. Adhere to the positive education, training and establish a number of advanced models, increase the publicity and commendation of medical ethics, medical skills, dedication and advanced models, give full play to the role of the old experts, discipline leaders and other exemplary role in guiding the majority of medical personnel to establish a good medical ethics and medical style. For different positions, different levels of personnel to carry out different content of integrity education. In-depth development of the sense of purpose, professional ethics and discipline and legal education, and effectively enhance the legal legal concept of medical personnel.
(2) Strengthen the construction of the system, improve and perfect the system of medical ethics norms. Increase the practice of discipline system construction efforts, continue to pay attention to the implementation of the medical ethics evaluation system, and really establish an effective incentive and constraint mechanism for medical personnel. Deepen the reform of the hospital income distribution system, improve the distribution of incentives, the implementation of job performance pay system, to guide the medical staff to rely on technology, rely on work to improve treatment.
(3) resolutely investigate and deal with the purchase and sale of medicine and medical services in the unhealthy wind, serious industry discipline. The typical problems of asking for red packets, accepting kickbacks, charging indiscriminately, and serious quality and safety accidents are dealt with seriously, and the case is used as an example and a disciplinary measure, giving full play to the warning effect of the case. Further deepen the control of commercial bribery in the field of medicine purchase and sale. Increase the supervision of the leadership team of the hospital, the implementation of? Three major and one major? Matters of collective discussion and decision-making system. For the key departments and key positions that are prone to commercial bribery, the personnel should be regularly exchanged and rotated, and form a system. The establishment of a sound record of commercial bribery in the field of medicine purchasing and marketing, the implementation of dynamic management, and resolutely combat commercial bribery bribery behavior.
4, in-depth review of the practice, proactively accept social supervision, and strive to ? Let the masses satisfied?
(1) Combined with the deepening of health care reform, the implementation of measures to facilitate and benefit the people. Increase the strength of counterpart support. Strengthen the construction of key clinical specialties, significantly improve the level of medical care and service capacity.
(2) continue to do a good job of patient satisfaction survey, pay attention to the results of the survey, and actively implement corrective actions to win patient satisfaction.
(3) continue to carry out democratic evaluation of the wind, so that social satisfaction. To widely mobilize and rely on the masses, strengthen communication with deputies to the National People's Congress, members of the Chinese People's Political Consultative Conference (CPPCC), the news media, and adhere to the open door review, open advice, the existence of the problem to find out, find the right. Adhere to the assessment to promote correction, focus on rectification, the problem as the fundamental purpose. Continue to play the role of the wind supervisors, timely resolution of the outstanding problems reflected by the masses.
The third stage: assessment and summary stage (December 2011 - January 2012)
Main tasks: to carry out? The main task: to carry out the "Year of Quality Service? The main task: to carry out the implementation of the objectives and tasks of the inspection, assessment and summarization.
V. Work Requirements
(a) Strengthen the organizational leadership
1, the departments, branches, sections responsible for the ? Quality Service Year? Activities of the first responsible person, to carry out? Quality Service Year? Into the 2011 work planning and unified deployment, the establishment of a leading group, in accordance with the requirements of the program to organize and implement, to ensure that the activities of solid progress.
2, the requirements of the responsible departments to determine a liaison, the list will be reported to the activities of the Office; monthly in writing to report on the work carried out.
(B) carefully organized and implemented, strengthened supervision and inspection
The leading group and its office in accordance with the deployment of the overall coordination, strengthen the work of guidance, supervision and inspection, and good organization and implementation. For the form, go through the motions, cover up the problem, we should promptly notify the criticism, rectification, and according to the severity of the problem to take the annual assessment of the qualifications, the person in charge of the admonition and other measures; solid promotion of the activities of the work, specific and powerful measures to effectively solve the specific problems of the masses,
Improvement of patient satisfaction, the effectiveness of the collective and individual, the end of the activity To be honored.
(C) create a good atmosphere
Give full play to the role of public opinion guidance, take the initiative to strengthen communication with the news media, the use of various types of media, vigorously publicize the quality of service year. The year of high quality service? The advanced models emerged in the publicity of the unit's good practices, good experience and the outstanding results achieved. To open a column, organize a good momentum, strength, depth of publicity for the development of? Quality Service Year? Activities to create a good atmosphere of public opinion.