1. Check the printer equipment: confirm whether the printer connection is normal and whether the hardware equipment works normally. You can check whether the printer driver is installed correctly, or try to change other printer devices for testing.
2. Confirm whether the settlement is successful: the previous medical expenses have not been settled successfully, and the medical insurance receipt cannot be printed. At this time, you can contact the medical insurance center or the financial department of the hospital to confirm the expense settlement.
3. Try other ways to get the receipt information: you can't print the receipt, but you can try other ways to get the relevant information. For example, doctors or pharmacy staff can hand-write invoices or reimbursement forms and affix their official seals.
4. Apply for reimbursement online: You can't get receipt information in the above methods, and you can also apply for reimbursement online through the medical insurance website or mobile APP. When submitting the application, you need to provide relevant medical expenses vouchers and other materials, and fill in the application form as required.