1, after-sales service department institutions and staffing, technical force
Our company has a specialized after-sales service institutions and personnel, is responsible for the construction of the company's projects to provide perfect after-sales service. At the same time for the project's after-sales service work, our company has set up a specialized local after-sales service team to provide after-sales service for the project, set up for the project after-sales service after-sales service management organization, for the after-sales service to provide quality assurance. The local after-sales service organization in Yinchuan City set up by our company is the first-line after-sales service personnel directly facing the users, and is the first person responsible for the after-sales service of this project, providing high-quality and timely after-sales service for this project under the supervision of the after-sales service management organization of the company. All local after-sales service personnel have rich experience in the construction and service of the command center, and at the same time, they will participate in the construction of this project. During the construction and after the completion of the project, the project department of the company, will provide comprehensive training to all local after-sales service personnel, in order to improve the ability and level of the after-sales service personnel to deal with faults. Maximize the user's maintenance service requirements to ensure that the local service institutions to be met.
2, the bidding product quality assurance period
The system from the date of acceptance by the bidder, into the quality assurance period. During the quality assurance period, we will provide no-cost replacement and repair for any damage to the equipment or components caused by the installation process, material and product quality or any other reasons. During the quality guarantee period, our company is responsible for system maintenance, system maintenance is timely and efficient.
Free warranty maintenance period time for one year, the warranty period from the date of acceptance *** one year.
3, fault maintenance response time
From the date of acceptance of the system. In the free warranty maintenance period, the bidder's request for service, an immediate response to the system to provide free duty personnel, duty time for 8:00 am to 12:00 pm; received on-site maintenance requirements, within 8 hours to send maintenance personnel to arrive at the maintenance site, 24 hours in a timely manner to repair the fault. Ensure that there are sufficient spare parts.
4, technical service plan
Once the bid, the technical service content of this project is immediately incorporated into the bidder's technical service system. Our company will carry out the work related to technical services in accordance with the requirements of the bidding documents, the contract and the commitments made by our company.
Technical service work, will ensure the smooth implementation of the Ningxia highway monitoring system; system completion, the system function fully meets the contract requirements, the user can be used normally; the user's personnel to get specialized training and detailed technical guidance; to the user to provide detailed technical information; to ensure that after the warranty period of technical services.
5, the technical training program Our commitment
Before the system is officially put into operation, we organize professional and technical personnel of the bidding unit operators, technicians for free, different levels of training, until the trained personnel are fully competent to work requirements.
Manufacturer after-sales service commitment 2From the date of acceptance of the system. In the free warranty maintenance period, the bidder's request for service, an immediate response to the system to provide free duty personnel, duty time for 8:00 am to 12:00 pm; received on-site maintenance requirements, within 8 hours to send maintenance personnel to arrive at the maintenance site, 24 hours in a timely manner to repair the fault. Ensure that there are sufficient spare parts.
4, technical service plan
Once the bid, the technical service content of this project is immediately incorporated into the bidder's technical service system. Our company will carry out the work related to technical services in accordance with the requirements of the bidding documents, the contract and the commitments made by our company.
Technical service work, will ensure the smooth implementation of the Ningxia highway monitoring system; system completion, the system function fully meets the contract requirements, the user can be used normally; the user's personnel to get specialized training and detailed technical guidance; to the user to provide detailed technical information; to ensure that after the warranty period of technical services.
5, the technical training program We are committed to
Before the system is officially put into operation, we organize professional and technical personnel of the bidding unit of the operators, technicians to carry out free, different levels of training, until the trained personnel can be fully competent to work requirements.
Part 2: after-sales service commitment
Our company will be in the spirit of quality, efficiency, development, quality products, attentive service as the concept, and openly and responsibly to your solemn commitment:
First, the time to enter the field
1, in the contract time to enter the field, in advance of the construction of the preparation of the general progress plan and the phased progress plan. Plan, reported to the owner for review.
2, preferred professionals with similar construction experience, the formation of the project management team.
3, choose the best construction team, and sign labor contracts with them according to law, and pay workers' wages on time.
4, strictly according to the plan to complete the milestones, to ensure that the overall progress of the target to ensure that the schedule.
5, every Friday to report the next week's progress plan, the 25th of each month to report the next month's progress plan, labor plans and materials into the plan, the supervisor reviewed and reported to the owner for finalization of the board. The plan includes progress, materials, labor, equipment, funds and other details of the plan.
6, carefully do the construction diary, record the number of people on the site of each type of work and the use of machinery shifts, the number of materials shipped to the site, as well as the weather conditions every day, and will be placed in the office of the site, so that the owner can access.
7, pay full attention to the owner's instructions, site management personnel at any time in writing to record the owner's instructions, and be implemented.
Second, process handover
1, after entering the site, the first time to communicate with the structural construction side, mutual coordination, careful and comprehensive to do a good job in the early structural engineering handover.
2, each completed a process, self-check qualified, reported to the supervision department acceptance, acceptance before the next process. Fill in the handover inspection and acceptance records and archives.
3, strict implementation of the "three inspection system" to ensure project quality.
Third, finished product protection
1, each process of construction is completed, the next process of construction, pay attention to the protection of the finished project, there are perfect measures to protect the finished product.
2, the arrangement of special inspection, to prevent construction damage to the finished product, the protection measures are missing, improve in a timely manner.
3, before the daily shift for all construction personnel to protect the finished product education, the establishment of a reward and punishment system. After the daily shift by the finished product protection officer comprehensive inspection. Construction site does not allow people to stay overnight.
Fourth, on-site service
1, actively assist the owner and related units, do a good job of daily construction and management of the construction site.
2, to coordinate the relationship between the subcontracts, process intersection, to ensure smooth and orderly construction.
3, try to meet the reasonable requirements of the owner and related units. Service with heart, honesty and trustworthiness.
Fifth, warranty service
We guarantee the project as a whole for 2 years, lifelong maintenance, the company set up a professional after-sales service team, resolutely implement the "24 hours a day and night uninterrupted service, 365 days without holiday work" service policy. For this project in the after-sales service period to give timely solution to the problem. When the wastewater treatment link failure, after receiving the owner's fault information within half an hour to respond, within one hour to the scene to solve the problem and delivery of use.
After the warranty period, my company will continue to maintain contact with the user, at any time to understand the construction of my company's project after-sales information, in order to take timely corrective and preventive measures, and to send specialists to carry out regular inspections, so that the user can rest assured that the use.
Warranty period can be renewed after the expiration of the maintenance agreement, and only charge the cost of the product. After receiving the repair call within half an hour to respond, give the appropriate solution. 1 hour professional staff with professional tools to the scene to solve the problem.
Manufacturer after-sales service commitment 31. technical support
XXX Technology Development Limited Liability Company technical support and service concept is more than the traditional way of technical support to provide users with a full range of services to ensure that the user project in the entire life cycle of all technical issues can be my company's help and support. He provides a wide range of start-up services, maintenance services and consulting services. Based on the technical support and service plan of XXX Technology Development Co., Ltd, the user can choose between a standard technical service program or a combination of all needed technical support into a customized technical support plan adapted to the user's current specific situation. Regardless of the way, XXX Technology Development Co., Ltd. will fully support the user to ensure that the user's application system has been in a normal state of operation.
2. Service Commitment
XXX Technology Development Limited Liability Company service purposes are: technology as the root, service-oriented, customer satisfaction, *** with the development.
XXX Technology Development Limited Liability Company in the quality of service commitment is: the same customer, the same quality problems, service three times must be resolved.
Network environment system maintenance commitment:
Application software systems:
① Maintenance period
Check and analyze the software that causes operational problems, and correct potential software defects or Bugs; for the normal use of the software to provide support for the user, such as answers to the difficult questions, operational guidance, system recovery.
Provide service response time of 1 hour phone response, local 2-hour on-site support
service, field 24-hour on-site support services.
② maintenance period outside
XXX Technology Development LLC software development application system to provide software upgrades, system recovery, etc., the user pays according to the provisions of the product upgrade costs
to provide services for the response time of 1 hour phone response, 2 hours on-site response ③ lifelong service and support
to provide e-technology support systems Electronic technical support system 24 hours a day, 7 days a week (24 hours a day) to the user open.
Consulting services: Web, telephone hotline support for customers - to provide personalized and proactive support, including a designated team of maintenance support engineers as an extension of the customer's internal information management department.
3. Service Modes
Telephone Support Hotline:
Fax Support Hotline:
E-mail Support:
MSN Support System:
Project Training Plan
In order to make the development and implementation of the project go smoothly, the users will be able to use this information system to carry out all kinds of Business management, decision-making management, maintenance management and other work, the development of this training program to provide protection. This training program applies to the user side of the system related to the system administrators, software technicians and operators.
Implementation training:
For the user side of the use of the system's operators, a series of training from the system installation, debugging, data preparation, business processes, operating methods, so that they are actively cooperating in the implementation process, and to master the use of the application system, through the on-line training and in-use training, the day-to-day work will be completed in the system.
Technical training:
For the user side of the IT technical personnel related to the system, the system used to run the platform, development platform, development tools, technical training, so that they have a better understanding of the application system, and do a good job in the daily maintenance of the system.
Training principles
The training content is based on meeting the needs of different roles and responsibilities.
The degree of training is focused on the application system to ensure that users can successfully utilize the application system to complete their daily work within the requirements.
In addition to the training program, if Party A has training requirements during the system operation and promotion, Party B's project team will assist in completing the relevant training according to the actual situation.
Before the training, Party B's project team will put forward specific training programs on the specific content, depth and time schedule of the training, and Party A will confirm.
Commitment: XXX Science and Technology Development Limited Liability Company (cover unit chapter) Legal representative or his proxy: (signature)
March 20xx
Manufacturer after-sales service commitment 41, the quality of goods: **** computer company sells goods are never fake.
2, Hardware Warranty: **** Computer Company promises you that all assembled computers purchased in the company, enjoy the national three packages of electronic products.
3, professional assembly: **** computer company strictly in accordance with the assembly procedures and processes to ensure that the computer installed quality.
4, honest and trustworthy: **** computer company adhere to the "integrity-based, quality first" purpose. Such as after-sales service in the process of goods in the company's staff have cheated customers behavior occurs, the customer can directly to its complaints, to ensure that the customer a satisfactory answer.
5, technical support: Where in the company to buy assembled computer customers, if in the use of any technical problems encountered in the process, the company will provide customers with the correct solution to the problem.
6, after-sales service: a, within the city: hardware to provide the first year (within working days) door-to-door service, the next two years (within working days) to send repair services; software to provide five times (within working days) door-to-door service.
b, outside the city (including suburbs): hardware to provide the first year (within the working day) door-to-door service, after two years (within the working day) repair service; software to provide five times (within the working day) door-to-door service, and only charge the round-trip fare.
Manufacturer after-sales service commitment 5
First, warranty repair: for the company sold **** equipment warranty of one year (except for human factors and consumables), more than the warranty period of the product lifelong maintenance services
Second, transportation and installation: problems that may arise during transportation (including insurance, lost, damaged, etc.), by my company is responsible for, and by my company to bear this process of We will be responsible for all the expenses in this process. The products can be transported to the designated place on request, and send someone to install and debug.
Third, the maintenance response: in the three warranty period of the quality problems, the company promises to receive the user's notice within 24 hours to give a reply, and within seven working days, more than the warranty period of the product lifelong maintenance services.
Fourth, accessory service: the price of maintenance parts outside the warranty period, the company promises to supply at the cost of the product.
Fifth, the products provided, which puncture device, needle holding our commitment to the 2-year warranty, if there is a quality problem, you can replace the new product free of charge (warranty is not extended).
Manufacturer's after-sales service commitment 61. On behalf of us to deal with you on the project (Item No.:) requirements for the procurement of goods manufactured by us / or imported by us on matters related to the project, and is binding on us.
2. As the original manufacturer, we guarantee to provide ___12 months of pure, professional technical support for the organization and implementation of the project, after-sales service, and free replacement of all faulty parts during the warranty period.
3. The name of the product we provide to you is:; Specification:; We guarantee that: the product is neither a test product nor a backlog product, but a mature product, and the date of production (completion) is not earlier than January 20xx; in the foreseeable 360 (days), we do not have any plan to discontinue the production of this type of product, elimination of the "plan.
4. We undertake to bring to your attention in a timely manner: significant changes in the production, supply, after-sales service and performance of the relevant products:
5. We agree to provide all data or information related to the bidding in accordance with your requirements.
Manufacturer of after-sales service commitment 7
In order to create a famous brand, improve corporate visibility, establish a corporate image, we in the spirit of "the pursuit of high quality, customer satisfaction for the purpose of" the spirit of "the most favorable prices, the most attentive service, the most reliable product quality The principle of "the most favorable price, the most considerate service, the most reliable product quality" to your solemn promise:
First, product quality commitment:
1, the manufacturing and testing of products have quality records and testing information,
2, the testing of the performance of the product, we invite the user to come to the product for the whole process, the whole performance check, to be confirmed that the product is qualified and then packaged for shipment,
Second, the product price commitment:
1, in order to ensure the high reliability of the product and advanced, the system selection of materials are selected from domestic or international high-quality brand-name products,
2, in the same competitive conditions, we do not reduce the technical performance of the product, change the cost of the product components on the basis of sincerity and provide you with the most favorable price,
Third, the delivery date commitment.
Product delivery: as far as possible according to user requirements, if there are special requirements, need to be completed ahead of time, we can organize special production, installation, and strive to meet user needs,
Fourth, after-sales service commitment:
1, the purpose of the service: fast, decisive, accurate, considerate, thorough
2, the service goal: the quality of service to win the user's satisfaction
3, the principle of service: the quality of service to win the user's satisfaction
3, the principle of service: the quality of service to win the user's satisfaction
3, the service principle: product warranty period of twelve months, in the warranty period, the supplier will be free to repair and replace parts damage caused by quality reasons, damage to parts outside the warranty period, the provision of spare parts only cost fee, the demand side of the equipment damage caused by human factors, the supply side of the repair or provision of spare parts are at cost price, Manufacturer after-sales service commitment to 81, Laboratory Overall planning, water, electricity, ventilation system of the overall layout, laboratory tables, roof platforms, medicine cabinets, utensils cabinet installation and placement and design,
2, laboratory floor plan and three-dimensional rendering to provide, to meet customer demand,
3, product pricing and material description, laboratory design and functional reasonableness,
4, free installation, use of instructions, explanations, training,
5, strictly in accordance with the drawings of the construction, the material in line with national laboratory national standards,
6, product installation, commissioning, layout, to achieve customer satisfaction,
7, free lifelong after-sales service,
8, the product has a quality problem 24 hours into the scene of the maintenance, service,
9, tracking service of the product. After-sales service department regularly tracking services to customers, return visits, to understand the use of products, maintenance,
10, the technical department of the customer to explain the use of the product, training,
Manufacturer of after-sales service commitment 9We in line with the spirit of "the pursuit of high-quality, user satisfaction for the purpose of" the spirit of "the most favorable price, the user's satisfaction".
2, strict control of product performance testing, to be confirmed that the product is qualified before delivery and installation.
Second, the product price commitment:
1, in order to ensure the high reliability of the product and advanced, the system selection of materials are selected from domestic high-quality brand-name products.
2, in the same competitive conditions, I do not reduce the technical performance of the product, change the product components as the cost of the basis, in good faith to provide you with the most favorable price.
Three, delivery commitment:
1, product delivery: as far as possible according to user requirements, if there are special requirements, need to be completed in advance, our company can be specially organized production, installation, and strive to meet the needs of users.
2, product delivery, our company to provide users with the following documents; ① technical maintenance and repair manual ② outsourcing parts manuals and manufacturers
Fourth, after-sales service commitment:
1, the purpose of the service: fast, decisive, accurate, considerate, thorough
2, the service goal: the quality of service to win User satisfaction
3, service efficiency: warranty or warranty period outside the fault, the supply side in the notification, maintenance personnel within 12 hours to reach the scene and start repair.
4, service principle: product warranty period of twelve months, in the warranty period, the supplier will be free of charge to repair and replace the quality of the parts caused by damage, damage to parts outside the warranty period, the provision of spare parts only cost fee, caused by the demand side of the equipment damage caused by human factors, the supply side of the repair or provision of spare parts are at cost price.
In the warranty period outside my company's technical staff no less than two visits per year to investigate the use of the user.
Commitment: xxx