On November 7, the signing ceremony for the strategic cooperation between Spectrum Pharmacy and Tencent Doctor was held at Spectrum Pharmacy Shanghai Second Store. Tencent Medical Vice President Mr. Huang Lei, Tencent Medical Director Mr. Wang Changxin, Spectrum Group Chief Operating Officer (COO) Mr. Li Riding Ang, Chief Product Officer (CPO) Mr. Zhu Hai, Spectrum Pharmacy Deputy General Manager Mr. Wang Nan, Deputy General Manager Mr. Zhang Huilai, Spectrum Pharmacy Regional Director Mr. Li Xiaoliang, and Shanghai Blade Team Director Mr. Zhu Hao Yang, and other leaders **** attended the signing ceremony together.
In the future, Spectrum Pharmacy and Tencent Doctor will carry out comprehensive and in-depth cooperation and exploration in the fields of chronic diseases, rare diseases, special treatments, and oncology based on the principles of "complementary advantages, mutual benefit, cooperation***win, and friendly negotiation", and continue to push forward the Internet-based innovative solutions for patient management, and***together they will build a better patient management system. We will continue to promote innovative Internet-based patient management solutions and work together to build a better patient management system and benefit more Chinese patients with quality healthcare services.
At the beginning of the year, the sudden outbreak of the new crown epidemic plunged the majority of patients with chronic diseases into the predicament of "difficult to consult, difficult to prescribe drugs". In this regard, the demand for online diagnosis and treatment has increased dramatically, and Internet hospitals have been accepted by more and more patients with chronic diseases. The patient management service is also in need of innovation after a large number of patients have chosen online diagnosis and treatment.
According to the strategic cooperation agreement, Specialty Pharmacy and Tencent Doctor will jointly promote the Tencent Doctor platform to innovative pharmaceutical companies in the fields of chronic diseases, special treatments, rare diseases, and oncology. The two sides will jointly explore the "software + hardware, in-hospital + out-of-hospital, online + offline" integrated disease prevention, control and management model that meets the needs of pharmaceutical companies, doctors and patients, and solves the current pain points and difficulties in the field of patient management.
At the same time, the two parties will also deepen their cooperation to ****together enhance the accessibility of medicines for patients with chronic diseases, special treatments, rare diseases, and tumors. Tencent's doctor platform will be linked to the supply chain system of Sipai Pharmacy, through the closed loop of "Internet + chronic disease re-examination and renewal of prescriptions + delivery of medicines to the door", to realize online consultation, renewal of prescriptions, online review of prescriptions, online payment, delivery of prescriptions and other online "one-stop, zero-touch, simple processes "Internet hospital services. Patients can see a doctor and get medication without leaving their homes, so that the elderly and chronically ill patients can get timely and rapid diagnostic and treatment services at home, reducing the risk of cross-infection and improving patient satisfaction.
Huang Lei, Vice President of Tencent Healthcare, said at the signing ceremony that Tencent Healthcare launched the Tencent Doctor Platform to address some of the current pain points in the field of patient management, and to try to create innovative management solutions for doctors and patients. On the Tencent Doctor platform, doctors can conveniently manage patients, and patients can enjoy one-stop services through the platform linking to doctors anytime, anywhere, including pre-diagnosis consultation (Internet inquiry and guidance), convenient communication during the diagnosis to enhance the trust between doctors and patients, and post-diagnosis treatment management (including renewal of prescriptions, follow-up, patient education, and delivery of medication to the door, etc.). etc.). As a national professional pharmacy focusing on oncology and special diseases, Spectrum Pharmacy has mature experience in patient follow-up and disease management, and we believe that both parties will be able to leverage their respective strengths to provide patients with better healthcare services in the future.
Spectrum's Chief Operating Officer (COO), Mr. Li, introduced at the meeting that Spectrum is an industry-leading innovative healthcare service platform enterprise, and that the Group is currently engaged in the overall layout of the Clinical Trial Business Group, the Specialty Pharmaceuticals Business Group, and the Health Insurance Business Group, which are the three major business systems. Based on a four-pronged structure of "medicine, drugs, health insurance and data", and relying on a network of specialty drug services, professional clinicians and medical networks covering 649 counties in China, Spectrum is gradually expanding into the field of rare and chronic diseases, with a view to utilizing its successful model in the field of oncology and its vast operational network to provide a platform for doctors and patients in the field of rare and chronic diseases to pay for the treatment of these diseases. In order to utilize the successful model in the field of oncology and the huge operation network to provide better health solutions for patients and payers in the field of rare and chronic diseases.
In the future, Specialty Pharmacy will have a robust in-hospital and out-of-hospital patient management team to work with the Tencent Doctor online platform. Among them, the in-hospital physician assistant team will provide physicians with clinically exclusive project personnel to assist physicians in registering for the Internet platform, using the Internet platform, recruiting patients, managing patients, and data management; the pharmacy patient management team will provide comprehensive patient management services, and provide better value-added services to patients purchasing medications through customized intelligent follow-up platforms and telephone follow-ups by licensed pharmacists. In addition, through the "Tencent Doctor + National Pharmacy Layout", Tencent Doctor can realize the integration of online and offline data inside and outside the hospital, and realize high-quality and efficient patient management and patient education services.
Tencent Healthcare's leaders and their team visited Spectrum Pharmacy's Shanghai 2 store, where they gained an in-depth understanding and experience of Spectrum Pharmacy's whole-patient management process.
Pharmacist Services Currently, Spectrum Pharmacy has an average of 3 pharmacists in each pharmacy to provide patients with professional and personalized medication management. The pharmacist at the Shanghai 2 store explained that when patients come to buy drugs with prescriptions, the licensed pharmacists will review the prescriptions and introduce the products, precautions and methods of taking to the patients, as well as provide support for the patients to build their files and later follow-up visits.
Cold Chain Services Li Xiaoliang, Regional Director of Spectrum Pharmacy, showed guests the distribution refrigerator and 5-phase change ice rows designed by Spectrum Pharmacy according to different distribution scenarios, which ensures the safety of the cold chain of medicines 100% throughout the whole process, from acceptance into the warehouse, to the storage of medicines, and then to the convenience of express delivery. At the same time, Spectrum Pharmacy's quality management department simulates different distribution environments in terms of temperature, transportation, and length of distribution to develop multi-scenario cold chain program SOPs, portable thermometers with GPS and full temperature monitoring, and Bluetooth unlocking for distribution of pharmaceuticals fidelity.
Follow-up sessions Spectrum's patient management specialists will create a patient record under the patient's authorization, containing basic information, diagnosis and treatment information, prescription information, clinical performance, and medication information. Under the guidance of Spectrum's independent medical department, the middle-office product department customizes follow-up tasks for different products and diseases, and the patient management specialist regularly instructs patients on the accurate use of medication, conducts regular reviews, assists in the treatment of adverse reactions, and delivers patient education messages and records the relevant information.
Specialty Pharmacy provides the most professional whole-course management service for patients, and provides out-of-hospital information support for clinical decision-making. As the first point of contact for professional pharmacy services for patients, Spectrum Pharmacy's Patient Management Specialists, together with Spectrum's in-hospital physician assistant team and Spectrum's centralized patient management team, provide multidimensional and refined care for patients, physicians, and payers throughout the entire process.
The leaders of Tencent Healthcare, after experiencing the various processes of Spectrum Pharmacy's patient management, spoke highly of the professional level of Spectrum Pharmacy's pharmacy services.