Article 1: improvement report
Storage and transportation process of Guangzhou General Factory:
20 1x in March and April, our company sent a lot of goods from Guangzhou to Shijiazhuang, Suzhou and Kunming because of serious mixed loading. In view of this matter, we hereby report, analyze the reasons and put forward improvement measures.
From many rejection incidents, our company learned that there are three main reasons for rejection:
1. The driver loaded the goods into the car in a hurry. He sent them to the destination city and directly transferred to the LTL station. Please ask the LTL station to reload and send it to the branch.
2. The driver delivered the goods to the delivery party, but the delivery party could not unload the goods for the driver as soon as possible. The driver transferred the goods to the LTL station, and the LTL station reloaded them and sent them to the branch.
The owner in the market didn't find the whole car when looking for goods. Without our knowledge, they loaded our goods first and then went out to match other goods, which caused serious mixed loading and damage.
In this regard, after consultation and discussion, our company has formulated the following measures:
1. Our company will send special vehicle tracking personnel to know the driver's delivery situation in time to ensure that the goods are delivered directly to the branch.
2. Know the driver's unloading situation in time, solve the unloading problem for the driver, or communicate with the driver to delay unloading.
3. Sign a vehicle transportation contract with the driver before dispatching the vehicle, and the driver shall not go out to deliver the goods.
We are deeply sorry for the inconvenience caused by serious mixed loading. In the later cooperation, we will focus on continuously improving such incidents and transporting your goods according to quality and quantity. I hereby report it.
Shun goes to Shang Qi!
Shunhong industry co., ltd
20 1 may 1 1 day.
Article 2: How to write the improvement report of defective products?
First of all, you have to understand a truth. Let you write the improvement report, not let you be responsible, but let the first party like you come up with ways to prevent this from happening again, to prevent the same thing or something universal and similar from happening again. There is no problem that can't be solved, only the method that can't be found! ? Understand this truth, writing this report will not have any psychological burden, and it will be simple to write.
(1) Write down the reason of the defect, no matter what the reason is. Write clearly the time, place and way of things happening, who discovered it and what temporary measures were taken after it was discovered. This is the so-called countermeasure. 1 * * * How many defective products were found, whether they were all recycled, and so on.
(2) Write down the simplest and most effective way you can think of to prevent this kind of incident from happening again, which is called improvement. This improvement is best for things, not people. The improvement results should be applicable to such incidents, not just for you or a small group of people, but for everyone. Otherwise, it's meaningless.
Article 3: Investigation Report on Improving Doctor-patient Relationship
The doctor-patient relationship is a special relationship between medical staff and patients in the medical process. In recent years, medical disputes and medical troubles have occurred from time to time in our hospital, and the contradiction between doctors and patients is prominent, which has seriously affected the normal medical order. It is also at the end of the industry review. In order to ease the tense doctor-patient relationship and build a harmonious hospital, our hospital has carried out research on improving the doctor-patient relationship. Through communication with patients and medical staff, relevant investigation reports are as follows:
First, the reasons for the tension between doctors and patients in our hospital:
Most patients think that: 1, the hospital charges are high, the environment is poor, the technical strength is weak, and the service quality is poor.
In view of the above problems, medical personnel believe that:
1, we are the difference unit, and we need indicators to generate economic benefits if we want to pay wages in full.
2, the improvement of hardware environment facilities, the hospital has no ability to bear.
3. A medical worker's skills come from many stages, such as going to school (3 years for junior college students and 5 years for undergraduate students), further study (1 year), grade examination (conducted every year), in-hospital study (weekly), off-campus study (weekly), off-campus training, foreign exchange, writing papers, etc. Because our time is limited, we must take care of our family. Moreover, technology not only needs continuous learning, but also needs a lot of capital investment. Take 1 person as an example, the study fee is 4,000 yuan, the accommodation fee is 1.200 yuan, the monthly living expenses are 1.200 yuan, and the transportation fee is 1.000 yuan (excluding gifts for teachers). Although the hospital has a corresponding subsidy policy, employees have to pay part of their own money to complete their studies. Therefore, the enthusiasm of employees to study abroad for a long time is not high, and the technical improvement is slow. There is no preferential policy in the hospital, which can't protect the interests of medical technicians, resulting in a large number of outflow of medical technicians. Starting with XX? In 20 14, nearly 30 medical technicians and 6 physicians were transferred from our hospital.
Repeat the monotonous work every day and explain it to different people every day. There are those who understand and those who don't understand, and the explanation is cumbersome. The income of medical staff in this area is low, and the pay and return are not coordinated. There will inevitably be emotions at work, which will lead to contradictions between doctors and patients.
Second, the characteristics of medical disputes in our hospital:
1, the number of disputes between doctors and patients is increasing year by year; 2. The amount of patients' medical claims increases year by year; 3. The proportion of disputes resolved through medical expertise or judicial means has risen sharply; 4. Medical troublemakers intervened and violent incidents occurred; 5. It's getting harder and harder. 6, medical disputes, both doctors and patients have losses.
Third, summarize the generation of bad doctor-patient relationship:
1. Insufficient government funds: Insufficient hospital funds lead to excessive marketization of hospitals. Our hospital is positioned as a public welfare institution, but in fact some of our hospitals are self-supporting? Semi-enterprise? Management unit, the financial input is relatively insufficient. Since it is a self-supporting unit, it naturally tends to pursue economic interests. The normal operation of hospitals mainly comes from medical income, and the survival and development of hospitals rely too much on market-oriented medical profits to maintain it, which leads to the phenomenon that our hospitals and hospitals all over the country support their doctors with medicine, support their hospitals with medicine, and even support their hospitals with medicine for epidemic prevention. In this way, the management of the hospital is dominated by economic benefits, and the treatment of doctors depends on opening more checks and lists and prescribing large prescriptions to increase their income, thus increasing the economic burden of patients and causing the phenomenon of expensive medical treatment.
2. Unreasonable allocation of medical resources: there are not many college students in our hospital since XX years. At present, only a few senior doctors and most intermediate health technicians have been employed and admitted in recent years. There is a shortage of young medical personnel and backward equipment. Now we can only improve the basic clinical equipment. There is still a gap in technical strength, and the frontier projects of the department are not prominent enough. In this way, the patient can't stay naturally, and finally the patient runs to a big hospital, making it difficult to see a doctor. Coupled with the lack of medical insurance coverage, the economic burden of patients is increasing day by day, resulting in the phenomenon of expensive medical treatment. Therefore, the majority of patients are strongly dissatisfied with the existing medical system, and hospitals and medical staff have become the direct targets for patients and even the whole society to vent their dissatisfaction. It can be said that the deterioration of the doctor-patient relationship is inseparable from the current medical system. In recent years, a group of young doctors with excellent skills have emerged in our hospital, but they are still far from meeting the needs of patients. We should make more efforts in the specialty, highlight the characteristics, build our own brand, consolidate the original achievements, and develop applicable and economical new technologies.
3. The hospitals in this area lack a unified management system: several hospitals in the city do not have a unified management system, and they all learn and manage by themselves, which makes the hospitals lack a set of rules and regulations. This makes us have problems in medical activities, and it is difficult to solve the problems, the system is not perfect, or the system is not well implemented. This will inevitably lead to some loopholes in management and easily lead to medical disputes.
4. Quality of service: When patients receive treatment in the hospital, the service attitude of medical staff is directly related to the medical effect. Medical staff's sense of responsibility is not strong, and negligence in their work is also prone to medical errors and medical disputes. Compared with the intensity and risk of work, the economic income of medical workers in this area is not commensurate with the value of their work, which leads to the phenomenon that some doctors accept red envelopes and kickbacks. At the same time, it also caused the prejudice that doctors are mercenary in everyone's mind. In addition, doctors are often tired of coping with heavy workload and have no time to answer patients' questions and make necessary explanations, which also objectively causes the tension between doctors and patients.
5. Too high demands on hospitals: At present, patients' demands and expectations for medical services are getting higher and higher, sometimes exceeding the level that modern medicine can reach. Patients can't understand the change of their own condition and the natural law of disease development, and can't correctly understand the high risk and unpredictability of medical work. When the medical results deviate from expectations, it is easy to get emotional, which leads to the intensification of the contradiction between doctors and patients. So as long as someone dies in the hospital, it is considered as a medical accident. At present, there are many patients with sudden death in society, and there are also many patients who died of natural diseases. As long as you have been rescued or treated in the hospital, it is the reason for your family to ask for compensation. You must pay compensation until the money is paid, otherwise you will not stop.
6. Complexity of dispute handling: medical reform policies such as protecting vulnerable groups and inverting evidence have increased the distance between patients and hospitals. After medical appraisal by the authoritative health department and mediation by the court, both patients and hospitals entered a chronic waiting period, and both sides spent a lot of manpower and material resources. In the process of doctor-patient dispute mediation, patients' unreasonable asking price and the intervention of medical troubles have destroyed the normal working order of the hospital, and some even abused the dean and pushed the doctor, making the hospital have to solve the doctor-patient dispute through legal means, which has brought great negative influence to the hospital and redundant burden to the economy. If the relationship between doctors and patients tends to be tense, the vicious development of medical troubles will not only disturb the normal medical order, but also threaten the personal safety of medical staff and their families, and will also affect the work of the government and social stability, and even make medical staff afraid to take risks and make further treatment and exploration for some serious and difficult cases, thus affecting the development of medical undertakings and medical science.
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