In the process of hospital management, how to do people-oriented, fully embodies the ethical concept of humanistic care for patients

1 Understanding the patient's needs 1.1 Basic patient needs The most basic needs of the patient's physiological needs, including oxygen, food, water, excretion and rest needs, these needs for the patient's recovery is essential, from the patient's admission, the nurse should arrange for the patient's diet, familiarize the patient with the hospital's work and rest system, introduce the direction of the various medical care places, guide the patients special diet, assist in washing, feeding, etc., so that the patient as soon as possible to adapt to the hospital, the patient will be able to adapt to the hospital's ethical concept of humane care. The nurse should arrange the patient's diet, familiarize the patient with the hospital's work and rest system, introduce the location of various medical treatment places, guide the patient's special diet, and assist the patient in washing his/her face and feeding him/her when necessary, so that the patient can adapt to the special environment of the hospital as soon as possible, and the patient's needs can be taken seriously, and he/she can cooperate with the medical treatment and nursing care. 1.2 Safety and security needs Safety and security needs are related to accommodation, clothing and protection from harm and danger. Many patients feel that certain medical and nursing procedures are harmful or dangerous. Because the equipment used is frightening, needs to be placed inside the body and causes pain and discomfort, the nurse should explain to the patient in advance why it is necessary, how to do it, and how it will feel so that the patient feels safe and secure.1.3 The need for love and closeness The need for love and closeness relates to love, intimacy, affection, and meaningful interaction with others. Patients in the medical period want to get doctors, nurses care, care, nurses should give patients a detailed explanation of relevant medical issues, more communication with patients to talk about, so that the patient feels always in the care of health care personnel. 1.4 the need for respect patients also need to be respected

1, the formation of the needs of the doctor as the center of the concept,

1) medical service Objects are not only patients with diseases, should also include people with sub-health;

2) medical services involved in all aspects of health care, counseling;

3) hospitals in addition to the treatment of disease, but also to meet the needs of people's health care consumption;

2, the transformation of the overall concept of the medical workers

1) do not recognize the medical practitioner as a seeker of medical care, and only think that the patient is sick and then go to the medical institution is to come to beg the doctor to cure the disease.

2) Provide convenient, fast and thoughtful medical services. The services that people in subhealthy state get when they seek medical treatment are mainly: health examination, psychological counseling, rehabilitation, health care, convalescence, improvement of organ function and quality of life, etc.; for healthy people, their satisfaction with medical services when they seek medical treatment is mainly expressed in whether it is convenient and effective.

3, to meet the changing needs of the patients. That is, the continuous introduction of new treatments, new technologies to achieve this requirement. Medical service programs also exist in the research and development period, clinical trial period, maturity, decline. The study of how to continuously introduce new programs according to changes in market demand to meet the growing health needs of people.

4, to meet the demand for different services. The demand for medical services is different, and medical institutions should provide medical services that can meet the needs of different demand groups.

Factors affecting the satisfaction of medical services include two aspects: (1) the factors of the medical service environment, including the hospital environment and facilities, medical signs, medical staff dress, etc.; (2) the factors of medical services: ① quality of medical care (including the quality of the basic, link quality, end quality); ② services (including access to the convenience of the service, the degree of perfection of the service, timeliness of the service, medical staff). (including the convenience of obtaining services, the degree of perfection of supporting services, the timeliness of services, the service behavior of medical personnel, communication skills, etc.); (3) the speed of the effect of medical services; (4) the price of medical services.