First, the service object:
Older passengers who are over 70 years old on the day of flight and need boarding guidance and air care services alone can apply to China Eastern Airlines and Shanghai Airlines for unaccompanied elderly passengers.
Second, the application route scope
You can apply for the unaccompanied elderly passenger service actually carried by China Eastern Airlines and Shanghai Airlines and linked to the flight numbers of China Eastern Airlines and Shanghai Airlines. Please refer to the section "Introduction to Pre-departure Service-Airport Information-Service Contents" for the airports that have opened this service.
Third, the medical certificate
Please bring your valid boarding certificate and Special Passenger Application Form (in duplicate), and arrive at the departure airport 120 minutes before the scheduled departure time of the flight at the latest to check in. Escort service will be provided.
Extended data:
Flight requirements and procedures for special patients:
Instructions for handling stretcher passenger service
First, the service object:
During the journey, passengers who cannot get on and off the plane independently due to serious illness (injury) and need to use a stretcher in the cabin can apply for stretcher service in Shanghai Airlines and Shanghai Airlines.
Second, the number and space constraints.
Each flight can only accept one stretcher passenger, and the stretcher equipment will be arranged in economy class.
Third, the medical certificate
Passengers on the stretcher are required to provide a diagnosis certificate (provided by the hospital or downloaded from official website) filled out by doctors in Grade II A hospitals (including clinics, medical centers and overseas hospitals) and stamped with official seals. The diagnosis certificate must be issued within 48 hours before the scheduled flight takes off.
Four. Scope of application route:
Passengers can apply for the one-way direct stretcher service actually carried by China Eastern Airlines and Shanghai Airlines, and the flight numbers of China Eastern Airlines and Shanghai Airlines are linked. For airports that have opened this service, please refer to the "Information Service-Airport Service-Service Content" section to confirm whether this service has been opened at the originating and arriving airports.
Verb (abbreviation for verb) Time limit for application and ticket issuance:
Domestic flights: passengers apply at least 48 hours in advance;
International (regional) flights: Passengers should apply 72 hours in advance at the latest.
Time limit for issuing tickets: no earlier than 48 hours before the scheduled flight takes off and no later than 09: 00 the day before the scheduled flight takes off.
China Eastern Airlines-Service Notes for Unaccompanied Elderly Passengers