Develop not afraid of difficulties, tenacious and innovative spirit, achieved certain results, of course, there are also some shortcomings, here on the upcoming past year's work to do a summary, so that in the future can be better to complete all the work. The following is for you to organize the enterprise quarterly plan to develop material information, provide reference, welcome to your reading.
Enterprise quarterly plan to develop materials a
20 - year in the busy and unknowingly passed, in the hospital at all levels of leadership under the correct leadership of the Stomatology Department to complete the hospital's various tasks. Over the past year, no medical errors and medical accidents, members of the department carry forward the spirit of not afraid of difficulties, tenacious and innovative, made certain achievements, of course, there are also some shortcomings, here on the upcoming past year's work to do a summary, so that in the future can be better to complete all the work, please hospital leadership and comrades to give corrections.
First, the personnel situation
Stomatology existing members of the x people, the average age of 30 years old, the University of bachelor's degree x people, college degree x people, x people in the program, employing x people. Among them, there are 4 practicing physicians, 1 practicing assistant physician, and 1 trainee physician.
Second, the achievements
Stomatology consultation patient volume than last year's flat in a slight rise, a better completion of the hospital's performance management of the indicators, won the third quarter of the performance management merit award. Business income increased by about 25% or so compared to the same period in 20--year, and the welfare of all members of the department has also improved, the reason for which is inseparable from everyone's **** with efforts. In the smooth implementation of the work, while actively organizing business learning, *** with to improve their business skills and professional quality, improve the level of service. Strengthen medical safety and medical quality management, so that the preoperative and postoperative diagnosis compliance rate of the indicators have reached the standard of the hospital performance appraisal, the proportion of antibacterial drug control is far below the maximum limit. At the same time, actively develop new technologies and new businesses, and strive to broaden the business surface, laying a solid foundation for the future development of the Department of Stomatology. New technology, new business is the source of the development of the department, but also the fundamental survival of the department.
Third, the work experience
Stomatology diagnosis and treatment work is different from other departments, and whether the communication with patients is effective to become the key factor in the patient's choice of treatment in this room, only after full communication with the patient, to obtain the patient's trust and support of the premise, it is possible to complete a variety of therapeutic projects, and maximize the good economic and social benefits. The patient's trust and support are the key factors. As long as the full communication with the patient, more stand in the position of the patient to consider the problem, let the patient feel that you are really in his favor, even if the level of personal business skills is not very high, the same can be in the masses to establish a good reputation.
Fourth, there are problems
The members of the team consciousness is relatively weak, less professional exchanges, the initiative to learn the energy is not enough, directly affecting their own level of business and professional qualities of the improvement; individual members of the personal protection awareness is not strong, in the diagnosis and treatment operations in the presence of occupational exposure to the safety hazards; individual members of the communication and service attitude with patients and the efficiency of the work to be strengthened, the members of the department of the belonging of the members.
Fifth, the second half of the work of the idea
(a) to strengthen the internal management of the department, to further strengthen the sense of service, expand the scope of services, to carry out new projects, to the service to the benefit of the benefits of the new technology.
(ii) Further improve the service process, patience and meticulous communication with patients.
(c) Strengthen humanistic care, ensure medical safety and improve patient satisfaction. Ask patients and their families for more opinions and requirements, and nip possible disputes in the bud.
(e) Strengthen the learning atmosphere and improve the business level. The business quality and service consciousness of the staff in the department need to be further strengthened. To use the heart, with true feelings, work hard, and do a good job in every aspect of every matter.
Sixth, the work of the proposal
In order to improve the members of the department as soon as possible their own business level and to carry out more new projects, I hope that the leadership of the hospital at the appropriate time to arrange for the department to go out for further study. Due to the stomatology business income is not high, it is recommended to appropriately increase the percentage of the section commission, while appropriately reducing the cost of water and electricity costs and other public **** cost expenditure, with a view to reducing the burden of expenditure on the section, improve the welfare of the section staff, so as to better stimulate the work of everyone's enthusiasm.
Enterprise quarterly plan to develop materials two
First, continue to establish and improve the rules and regulations.
Effective protection of medical and patient safety patient safety and medical safety is the lifeline of hospital survival, but also the ultimate goal pursued by patients and doctors. How to ensure patient safety is every medical worker is also every hospital administrator **** with the topic of concern. Management of patient safety, maximize patient safety is also the implementation of the expected goal of the total hospitalization system. Guaranteeing patient safety is ultimately dependent on system construction.
Our School of Dentistry has just been established, and many systems need to be improved. During my tenure as chief resident, I have assisted the leadership of the department to develop various systems, such as:
1. Resumption of evening room check and bedside handover system for critically ill patients:
2. Adherence to the system of summarizing and reporting on the monthly and weekly stages:
3. Implementation of the system of weekly thematic check by the director:
4. Development of the system of follow-up and registration of patients with oral cancer. The establishment of these systems, standardize the duties of doctors at all levels, so that everyone can follow the rules, standardize the work, many medical hazards have been eliminated to better protect the medical safety, the oral and maxillofacial surgical wards throughout the year did not occur in the medical incident and error accident.
Second, actively participate in the construction of the School of Stomatology (Department) and publicity work
love of stomatology, actively participate in the cause of our dental health care milestones such as: the establishment of the School of Stomatology, master's degree in stomatology, PhD application, to undertake the skills of dental practitioners in Guangzhou City, such as the examination. In the evaluation of master's degree, he worked over night to write articles, assisted in organizing information, contacted judges and other specific trivial work; in the skills examination for dental practitioners, he acted as an examiner, strictly enforced the examination standards, and successfully completed the examination tasks. My hospital stomatology department was established just a year, many colleagues still do not understand.
The branch of stomatology is becoming more and more fine, the division of labor in the dental clinical departments is also becoming more and more specialized, the knowledge of the various branches of the oral cavity needs to be popularized, the resident is always a bridge to contact the various departments and departments of the propagandist. I am usually active in writing articles to summarize the new technology and new business carried out by the department, and I have published many articles in the "Quality Management Bulletin" and "Southern Bulletin". I have participated in coordinating the production of our department's publicity leaflets. Different departments in the Department of Dentistry, such as Endodontics, Oral and Maxillofacial Surgery, Prosthodontics, Orthodontics, Pediatric Dentistry, Oral and Mucosal Diseases, etc., have selected the most common 1-2 diseases in the department and produced them into publicity leaflets, so as to popularize the knowledge of stomatology. Consciously collecting and preserving clinical data, we will always take photos of typical cases and keep the data in person. In particular, I have to collect pre-operative and post-operative data comparisons, images of typical cases, pathologic and surgical photos. I keep all the data of the patients who are under my independent management. Different indexes are created according to different classifications of diseases, names and dates of hospitalization, which is conducive to searching. CD-ROMs are produced for typical cases and kept separately. The collection, organization and classification of clinical data is a systematic and complicated project. I often sacrifice weekends and holidays to organize the data, hoping to make my own contribution to the construction and accumulation of the Department of Dentistry of our hospital. On the eve of July 1 this year was recommended by the dental branch of the Southern Hospital? Outstanding **** production party members? title.
Third, participate in the stomatology ward a variety of surgical and stomatology emergency and consultation work
Stomatology ward is currently open room beds 26. The ward is divided into three groups, namely, tumor group, trauma group and salivary gland group, and I have participated in almost all the surgeries in the three groups. I was the first assistant in the oncology group and the second assistant in the other two groups. The different styles of different surgeons, the high intensity and the large number of surgical opportunities have greatly improved my business ability and surgical skills.
Under the cultivation and care of the three professors in the ward, I am now able to independently perform routine small and medium-sized surgeries, and my surgical operations are becoming more and more standardized and skilled. Emergency and consultation work is the main work of every chief resident, and the same as the chief residents of sister departments, I always arrive in time for the emergency consultation, and the relevant departments together with physicians to actively deal with the patient, participate in the emergency of critically ill patients. There are many busy nights, there are many patients turned to safety, there are many thrilling memories, many, many vivid, it is this hard work for the chief resident to win the honor, for the patient to save life. At the same time, go to the relevant departments for consultation and cooperation with the chief residents to expand my knowledge and broaden the horizons.
Fourth, oral and maxillofacial surgery teaching and teaching
I have undertaken the teaching of the entire University of Stomatology and the Department of Stomatology of the various professional courses, at the same time, I have a lot of interns, rotational system of doctors and new doctors need to be trained. I have participated in the clinical teaching and teaching of oral and maxillofacial surgery, such as lecturing on oral and maxillofacial infections for the Department of Preventive Medicine at the - level; lecturing on medical record writing standards and core medical systems for undergraduate dental interns at Jinan University; lecturing on oral and maxillofacial surgical diagnostic and treatment routines and basic theoretical knowledge for residents and nurses on many occasions; and participating in the development of the clinical curriculum for the Department of Dentistry's Oral and Maxillofacial Surgery program.
In the undergraduate teaching of the Department of Stomatology in the year as the teaching secretary of the Department of Oral and Maxillofacial Surgery, assumed a large number of theoretical and practical courses of teaching work, coordinated with the oral surgery faculty from the hospitals affiliated with the Southern Medical University, *** with the high-quality completion of the teaching of extraoral work. At the end of this year in the College of Dentistry's teaching summary evaluation, won ? First place? s good results.
Fifth, the work of the quality control officer
From - year - month, I began to serve as the Department of Stomatology - session of the quality control officer, to participate in the quality control officer pre-service training, to participate in the quality management of the Department of a variety of quality control officer meeting, to assume the oral and maxillofacial surgical wards session cases and discharge cases of the examination of the trial work; to assist in charge of the Department of the monthly examination of the case; to notify the quality of the case and to assist the wards professor checking He also assisted the Head of Department in monthly checking of cases; informed the quality of cases and assisted the Ward Professor in checking of medical records; and reviewed 20 medical records of other departmental sessions per month. In the annual quality control officer evaluation, after the comprehensive assessment of the link case review, the quality of the final case, the participation of various quality checks, regular meetings and departmental assessment, I was awarded the annual Southern Hospital? The first time I saw this, I was able to get a good look at the quality of the work I was doing.
Sixth, scientific research
In this year, pay attention to the clinical research ability and experimental skills training, continue to engage in the doctoral period into the enamel cell tumor tumor basic and clinical application of research work. We have conducted primary culture of enamel cell tumor cells to observe the influence of various factors on their aggressiveness; we have combined experimental research with the treatment of unicystic enamel cell tumor by open-window decompression surgery to explore the growth characteristics of the tumor before and after the treatment, especially the change of aggressiveness. He is actively applying for relevant projects and funds, and writing relevant scientific articles.
A year of chief resident work is over, I feel most y that the chief resident is not only an important position in the department, is a useful bridge between the department and other departments, but also a kind of honor, the hard work of the chief resident of each department has won the respect of others and more to win the trust of the patients, which is the biggest honor of a doctor. In addition, the work of the chief resident can improve their own quality. For example, the ability to coordinate and deal with all aspects of the relationship: the relationship between the department and the organization; the relationship between the relevant departments; the relationship between departmental leadership and general practitioners; the relationship between bedside doctors and professors; the relationship between doctors and patients. The general hospitalization work also taught me to respect others, pay attention to listening, and communicate effectively. In dealing with emergency patients and emergencies in the calm, courageous, comprehensive analysis, timely reporting. The ability of these are not learned in the books, in the reading difficult to get, thanks to this position, two years in the hospital chief, I have no regrets.
Over the past year, I have been working conscientiously and diligently, without taking a day off for personal reasons, I have devoted myself to the work of the Department of Stomatology. To assist the director to complete the business management of the ward and daily supervision of the implementation of rules and regulations; to assist the ward three professors to complete the operation; timely processing of the hospital consultation, every emergency consultation or on-duty doctor reported ward emergency, I always rushed to the front line of the clinic, the hard work of the leadership of the affirmation. Achievements are the result of medical quality management and stomatology leadership care and support, without the trust of the leadership is not likely to work well, without the trust of the leadership will not have the opportunity to exercise. After the completion of the current chief resident, I will work in the Oral and Maxillofacial Head and Neck Surgery Clinic, and my main responsibility is the daily work of the Oral Surgery Clinic, including extractions and small and medium-sized alveolar surgeries. I must live up to the hope of the leadership, to engage in the chief resident in the work of the skills obtained in the new workplace to apply to the clinical work to do more detailed, more specific, better service for the department, for the service of the patient.
Enterprise quarterly plan to develop materials threeFirst, strict management, efficient communication, enjoyable work. Give full play to the enthusiasm and initiative of the staff, cultivate the multifaceted ability of the staff, prompting the staff to become a multi-capable all-purpose worker, strengthen the technical exchanges and learning between the stores, improve the overall technology of the department, skills. To strengthen the communication with the staff in various forms, actively implement the company's corporate culture, enrich the staff's thinking and awareness, and strengthen the propaganda and learning of corporate culture. Reverse the staff's thinking and work style, improve the department's service level, so as to create good conditions for employees to work happily, the formation of unity, tension, lively, harmonious atmosphere.
Second, energy saving, cost control, imperative. Based on the current energy consumption of our company, energy-saving potential, the Ministry of Engineering will focus on energy-saving equipment renovation, 20_ years, the company's energy consumption will be controlled at a more reasonable level. In the maintenance of materials and equipment overhaul management, adhere to the independent solution not to find manufacturers, can be recycled or assembled to use the resolutely do not buy the principle of organizing the store scattered material resources, classification management, to avoid repeated purchases, in the company's stores before the peak of the equipment failure to strengthen the inspection and maintenance, to slow down the aging period of the equipment and strict control of maintenance costs.
Third, active maintenance, high quality and efficiency, satisfactory service, change the passive maintenance for active maintenance, change the aftermath of maintenance for the overhaul beforehand. Improve the service level of maintenance and operation personnel to provide a strong hardware guarantee for the company to build the brand. With the satisfaction of the first-line departments as the starting point, and guest satisfaction as the end point, we strive to improve the quality of maintenance and overhaul.
On the basis of absorbing the quality and effect of the annual engineering work, we continue to sum up the experience, and more profoundly realize the necessity and importance of the regular engineering work inspection of the stores, standardized engineering management must clearly grasp and understand the management dynamics of the site and the quality of the entity, timely detection and resolution of problems, standardize the production behavior, and the good management of the entire engineering pipeline system has a tremendous To promote the role of 20 _ we focus on the following work
(1) actively centered around the safety, fire prevention, anti-theft. Carry out the work
(2) establish a sense of service, strengthen communication and coordination. Better complete the company's related outreach work.
(3) Strengthen the inspection, timely rectification, and correctly recognize themselves in the work
(4) carry out routine inspections, put the safety and fire prevention work in practice.
(5) to strengthen the exchange of ideas with the staff, to grasp the staff's mentality and stability
(6) to improve the work of service procedures, strengthen the initiative, coordination, coordination and coordination of work with the various departments
(7) rational regulation of the economic operation of the equipment, and strict control of the phenomenon of running
(8) to strengthen the market of materials, equipment and fittings
(8) to strengthen the management of prices, details of each accessory, materials, fittings and accessories Price management, detailing the price of each accessory, materials, in order to control the cost well.
(9) strict control of outsourcing projects, water, electricity, maintenance projects must be resolved. Large-scale equipment maintenance to try to control outsourcing, control costs.
(10) repair the old and make good use of waste, digging deep into the potential of the staff themselves.
(11) to strengthen the training of personnel service awareness, work skills training for personnel multi-talented, improve the image of the second line to promote the quality of the work of the Ministry of Administration to a higher level.
(12) resolutely implement the provisions of the company's energy management, and strengthen the monitoring of the store's water, electricity, gas, oil usage monthly costs for comparison, and notify the use of the department to the use of the Department, in order to use the department's cost control.
(13) Improve the construction of the fifth store, improve the construction of the central kitchen.
Work schedule
I realize that as a hotel attendant, enthusiasm in the hotel work is important, but also need to have good service ability. For example, in the event of an emergency, the guest myocardial infarction suddenly fainted, if you wait for the arrival of medical personnel, the guest's life will be in danger, I'm afraid. Service personnel at this time if there is no first aid knowledge, even if there is full of enthusiasm will not help, because it involves "can and can not" technical problems. Therefore, I think as a hotel attendant at least have the following aspects of service capacity.
First, the language ability
Language is a waiter and guests to establish a good relationship, leaving a deep impression of the important tools and ways. Language is the material shell of thinking, it reflects the spirit of the waiter, temperament, attitude and character. Guests can feel the most important two aspects of the waiter's words and behavior.
The waiter in the expression, pay attention to the tone of natural fluency, amiability, in the speed of speech to maintain uniformity, at all times to be calm and polite. Those who express respect, modest language vocabulary can often ease the tone, such as "you, please, sorry, if, can" and so on. In addition, the waiter should also pay attention to the expression of the timing and expression of the object, that is, according to different occasions and guests of different identities and other specific circumstances of appropriate and appropriate expression.
People often overlook another important part of language, body language, when talking. According to the research of relevant scholars, body language plays a very important role in the expression of content. Waiter in the use of language expression, should be appropriate use of body language, such as the use of appropriate gestures, movements, and verbal expression of language linkage, *** with the construction of the guests easy to accept and satisfied with the expression of the atmosphere.
Second, the ability to communicate
The hotel is a large number of interpersonal interactions occurring in a concentrated place, every day, every waiter will be with colleagues, superiors, subordinates, especially a large number of guests for a wide range of contacts, and will be based on the service and the guests to produce a variety of interactive relationships, deal with these relationships properly, the guests will feel respected, valued, and preferential treatment. Guests of this feeling will be obtained for the continued prosperity of the business and corporate brand publicity, dissemination play an inestimable role. Good communication skills is an important basis for the waiter to achieve these goals.
Third, the ability to observe
Service personnel to provide guests with three kinds of services, the first is the guests speak very clear service needs, as long as there are skillful service skills, do this is generally easier. The second is a routine service, that is, should be provided for the guests, do not need to remind the guests of the service. For example, the guests to the restaurant to sit down ready to eat, the waiter should quickly pour the guests on the tea, put a good paper towel or towel; in the front hall, with a lot of baggage as soon as the guests enter the door, the waiter should come forward to help. The third is the guests did not think, can not think or are considering the potential service needs.
The ability to be good at this potential needs of the guests at a glance, is the most recognized service skills of the waiter. This requires the waiter has a keen ability to observe, and this potential demand into a timely real service. And the provision of this service is the most valuable part of all services. The first kind of service is passive, while the latter two are active, and the provision of potential service emphasizes the waiter's initiative even more. The essence of the ability to observe is good at thinking about what the guests think, before the guests open the mouth to say that the service will be timely, appropriate delivery.
Fourth, the ability to memorize
In the service process, guests will often put forward to the waiter some of the hotel services, such as service projects, grades, service facilities, specialties, cigarettes, alcohol, tea, snacks, prices or urban transportation, tourism and other issues, the waiter at this time, we need to be their own experience from the usual or purposeful accumulation of the guest's "living dictionary", "compass" so that the guest can instantly understand what they need to know. Guests can instantly understand their own needs for a variety of information, which is not only a service to point, guide, itself is also a service that can win the appreciation of the guests.
The waiter will also frequently encounter the entity that the guests need to delay the service. That is, the guests will have some entrusted to the waiter for the matter, or in the catering needs of some drinks refreshments, in these service projects to provide a long or short time gap between the proposed, this time it is necessary for the hotel waiter can firmly remember the guest service required, and later in time to be provided accurately. If the services required by the guests are forced to delay or simply forgotten and not meet the situation, the image of the hotel will have a bad influence.
Fifth, the ability to adapt
service in the sudden events are common. In dealing with such incidents, the waiter should be adhering to the "guests are always right," the purpose, good at standing in the position of the guests, put themselves in the shoes of the guests, you can make appropriate concessions. Especially the responsibility for more than one party in the waiter should be more courageous to admit their mistakes, to the guests with immediate apology and compensation. In general, the guest's mood is the waiter to provide service conditions of a mirror. When the conflict occurs, the waiter should be the first to take into account the error is not on their side.
Six, marketing ability
A waiter in addition to completing their own work in accordance with the work program, but also should take the initiative to introduce a variety of other services to the guests, to the guests marketing. This is not only an important way to fully tap the potential of service space utilization, but also reflects the sense of ownership of the waiter, take the initiative to provide services to the guests of the need.
Although the hotel's various service departments have specialized personnel for marketing, but their main responsibility is a kind of external marketing, internal marketing needs to be various positions of the waiter **** with to do. Only the whole staff are concerned about the hotel's marketing, feel a market awareness everywhere, in order to seize every opportunity to do a good job of internal marketing to guests. This requires the waiter can not wait for the guest's request to provide services, and should be good at seizing the opportunity to market to the guests of the hotel's various service products, services and facilities, to fully tap the consumption potential of the guests. To this end, the waiter should have a comprehensive understanding of the services, and good at observing and analyzing the consumption needs of guests, consumer psychology, in the case of guests interested in, so that the product is fully known and sold.
Now you know the content of the hotel waiter work plan! I hope you can make good use of it!
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