According to the Measures for the Administration of Basic Medical Insurance for Urban and Rural Residents issued by the National Health and Wellness Committee, if the insured forgets to complain, they can contact the medical security platforms of the two institutions where they are located to solve it. These two institutions are responsible for the management and operation of basic medical insurance, and provide related services and consultation. The insured person can explain the situation to the staff, and make a complaint by telephone, email or the medical security platform facing the two institutions. The staff will handle it according to the specific situation and give corresponding solutions.