1. Call the hospital to complain. According to the requirements, regular hospitals will post complaint telephone numbers in eye-catching positions, and patients can call to complain or make comments and suggestions.
2. When you walk into the hospital, you will find that in recent years, many hospitals have set up service centers or customer service centers. One of the functions of the service center is to receive complaints from patients. You report the problem to the service center, and the service center will feed back the investigation results to you within the specified time after receiving the complaint.
3. Some hospitals, due to their small scale, will be handled by the Party Office or the Professional Conduct Office. After receiving the complaint, they will investigate and make a judgment. If nurses have problems, they will deal with them according to hospital regulations. If there is misunderstanding because patients don't understand the situation, they will also give feedback to the patients.
With the development of society, medical services are also developing. Compared with before, the service attitude of medical staff has really improved a lot. There are also phenomena such as poor attitude, inadequate service and weak sense of responsibility.
5. Nursing is a very hard job. They work in the heavy front line all the year round. They are human beings, and they also have joys and sorrows. Nurses should respect and care for patients, and patients should also understand and respect nurses. Harmonious doctor-patient relationship is the expression of social civilization and progress, which needs everyone's efforts.
Hearing discipline:
In order to ensure the smooth progress of the hearing, before the official start of the hearing, the host should announce the hearing discipline, which mainly includes:
(1) No more than 3 parties shall attend the review meeting. If either party is absent, leaves the meeting or refuses to attend the appraisal meeting without reason, it will not affect the appraisal. There is no public gallery.
(two) the parties to participate in the judicial authentication hearing shall conduct the hearing under the auspices of the host, obey the arrangement of the host and cooperate with the authentication work.
(3) The parties and the appraiser shall not shake hands, greet, signal or talk privately.
(4) The hearing is not a court trial, and there is no debate and argument between the two sides. The hearing will be held in three stages. In the first stage, the patient first and then the doctor make statements respectively, and the time is limited to each party 15 minutes. Each party can have one person to make the main speech, and others can supplement it, but don't repeat it. All speaking time is included in 15 minutes. When one party makes a statement, the other party shall not interrupt the other party's statement. In the second stage, appraisers or experts will understand and ask related questions. When asked which side will answer, the other side is not allowed to express opinions casually. In the third stage, supplementary statements are generally limited to 5- 10 minutes for each party, and patients are ahead of doctors, so they can further express their opinions or add new opinions to each other's statements, and the already stated contents cannot be repeated.
(5) If the discipline of the appraisal venue is violated or disturbed, the host has the right to announce the adjournment; If dissuasion is ineffective, it shall be ordered to leave the venue. If the circumstances are serious enough to prevent the appraisal meeting from continuing, it shall bear corresponding responsibilities.
(6) Both doctors and patients are not allowed to carry and use recording, video recording, photography and other equipment; If it has been brought into the venue, it should be handed over to the staff for temporary storage.
Nurse complaint is an important behavior, which needs to follow certain procedures and precautions:
First, we must collect enough evidence, including time, place, relevant personnel and other information. Secondly, understand the complaint process of hospitals or institutions and submit complaints by telephone, email or in writing. In the process of complaining, stay calm and rational, and express your dissatisfaction and demands. At the same time, pay attention to protecting personal privacy and information security and avoid leaking sensitive information. Finally, wait patiently for the results and follow up as needed. Nurses' complaints are a way to protect rights, but they also need to be cautious to ensure legal compliance.
To sum up: pay attention to protecting personal privacy and information security and avoid revealing sensitive information. Finally, wait patiently for the results and follow up as needed.
Legal basis:
Nurse regulations
Article 26
Medical and health institutions shall establish a nurse post responsibility system and conduct supervision and inspection. If a nurse is complained of failing to perform her duties or violating professional ethics, the medical and health institution where she belongs shall conduct an investigation. After verification, the medical and health institution shall deal with the nurse and inform the complainant of the investigation and handling.