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2007 Product Warranty Notes V7.1
Understanding Warranty
1. Warranty is to ensure the integrity of the product, the repair or replacement of faulty products, including the OS software upgrade program to provide and patches to obtain. Warranty is included in the price of the product, while non-warranty services fall under the category of "support services" and are usually charged.
2. A warranty is a limited liability to repair a defect in its product or to replace a defective product, and the duration and content of the service is covered by the limited liability.
3. The warranty is free of charge for products under warranty by the customer.
Rejuveno's Warranty:
Rejuveno fully expands the warranty to Basic Warranty. The warranty and warranty expansion terms (hereinafter still collectively referred to as Warranty BS) include:
1. Hardware: The host computer (including modules) is warranted for one year. Under the environment and state specified in the product manual, product defects or abnormal function after excluding other related equipment and network failure and other triggering factors can be judged as hardware failure.
2. Software: One year warranty. Guarantee that the CD-ROM is free of defects, otherwise it will be replaced by Ruijie Networks; guarantee that the software basically conforms to the publicly released software function standards.
3. Warranty Extension Terms:
1) Free RGNOS upgrade software available for customers to upgrade on their own
2) Free minor version upgrade software for 1 year's application software
3) Commitment to the warranty provision of the way for customers to send repair or send repair, and fast processing within 15 days
4) Randomly attached CD-ROM or other media can not be read, can be replaced free of charge within 15 days from the date of purchase.
5) 24/7 access to 4008-111-000 Remote Support Center technical support
6) Free opening of Ruijie Remote Knowledge Platform
4. Accessories: Random accessories and materials of the product, such as connecting cables, power cords, CD-ROMs, floppy disks, and instruction manuals, etc., are not included in the warranty.
Warranty Disclaimer:
Warranty is a product of limited liability, the following cases are not covered by warranty:
1. beyond the product warranty period;
2. the user has the responsibility to provide valid warranty vouchers, can not produce valid warranty vouchers or product bar code damage is not warranted;
3. the product bar code as the basis of the starting time of the warranty, not the designated maintenance agency determined that the warranty is invalid. The warranty is invalidated by the designated maintenance agency;
4. When the warranty certificate does not match the product or there are false records;
5. When the product is disassembled, repaired or modified without the authorization of the manufacturer and the failure is caused;
6. When the failure is caused by the purchaser's non-normal transportation, loading and unloading, use, maintenance and storage, etc. The warranty is not valid if the product is damaged. Such as: lightning, over-voltage and over-current, water ingress, etc.;
7. Failure due to irresistible force;
8. If the product is discontinued, the warranty and service support is limited to 5 years after the announcement of discontinuation.
Warranty Definition
1. Valid Warranty Voucher Contains (1) Product Warranty Card (2) Valid Purchase Invoice (3) Product Barcode (4) Legitimate Purchase and Sales Contract
1) The Product Warranty Card must contain: Dealer's name, product name, model number, product model number, and purchase date.
2) Valid purchase invoice: a regular commercial sales invoice with a tax stamp.
3) Product barcode: clear and complete with no traces of modification
4) Valid legitimate purchase and sales contracts recognized by Ruijie, and otherwise valid warranty terms stipulated in the product's packaging, which the customer is required to present on his/her own initiative.
2. Calculation of Warranty Period:
1) The beginning of the warranty period is defined as (1) the date of the warranty card containing valid information at the time of purchase and the date indicated on the verifiable purchase invoice, corresponding to and presenting at the same time (2) the date of the verifiable purchase invoice (3) the inability to provide the valid warranty evidence of the above (1) and (2), then the warranty expires 15 months after the date of the product's shipment as indicated in the product's bar code. (4) Warranty period indicated in the legal purchase and sales contract
2) The quality of the repaired or replaced product is guaranteed for three months; if more than three months remain in the original warranty period, the original warranty period shall prevail.
3) In addition to the product barcode imputed warranty method, when more than one warranty voucher is valid at the same time, the warranty will be carried out in accordance with the voucher that is most favorable to the interests of the customer.
Dead On Arrival (DOA) Replacement
Ruijie Networks promises to replace the DOA products with new packaging within 15 days from the warranty start date.
1. DOA includes out-of-box cosmetic damage, missing accessories, and hardware failure within 15 days of out-of-box operation.
2, DOA replacement requires complete accessories and packaging (based on the packing list), otherwise it does not meet the conditions of the replacement commitment, according to the maintenance service standards.
3, accessories short of the product, can be provided by the Ruijie service center free of charge.