while reporting the situation to the higher leadership, and obeying the arrangements of the hospital leadership.
Answer: When a doctor-patient conflict occurs, you should immediately report the situation to the superior leadership and obey the leadership arrangements. At the same time, more medical knowledge to the patient, so that patients have a correct understanding of the special nature of the medical profession. To be good at analyzing their own problems, how the service environment, how the service concept, how the service attitude, the service effect is not satisfactory. Do not only complain about the patients and external environment, but also recognize and solve their own problems from the perspective of building a harmonious doctor-patient relationship. Only in this way can the conflicts between doctors and patients be alleviated and a harmonious doctor-patient relationship be established. If the supervising doctor is not present, he/she should seriously and patiently understand the patient's dissatisfaction, needs, and opinions. Under the premise of not violating the hospital regulations, within their own capacity, try to give to meet, stabilize the patient's mood, and wait for the supervisor to come back, and immediately report the situation to the higher leadership.
Attached: other typical interview questions:
1, as a medical worker, what do you think are your strengths and weaknesses?
I. I am a medical worker, engaged in medical work, can come into contact with a variety of people, often deal with some emergency, which makes me have a strong ability to deal with people, things are more calm, deal with things clearly, sharp, do things seriously, steadily, patiently and carefully.
Two. Is that I have a relatively strong group spirit, and colleagues to establish a cooperative relationship of mutual trust, good listening skills and communication skills, can interact with other people, *** enjoy information and honor, treat the work seriously and hard to be able to complete in a timely manner, and is very happy to help colleagues, and willing to take on the work outside of their own work, and in the work of this spirit has been improved and perfected.
Three, as the saying goes, no one is perfect, no gold, the same in my body there are shortcomings, such as shallow social experience, less work experience, etc., only through their own continuous discovery, and then corrected, and sincere, open-minded to others to ask for advice and learning, in order to overcome the shortcomings, and constantly improve themselves.
2, you are on duty, in front of you an emergency patient suddenly fainted, how do you handle?
I. It is normal to encounter such things in the work, I should be calm, quickly and properly deal with this matter, should not be panicked.
Second, immediately check the patient's vital signs to see if they are stable, and report the situation to the hospital's chief duty doctor.
Three, if the patient's condition is stable, then I will work with the nurse on duty to make the appropriate treatment for the patient's condition. Four, if the patient's condition is in crisis and is more serious, I should immediately contact the doctors on duty in other departments and ask for assistance in treatment.
5, the treatment process, can not be AWOL, not to mention their own arrangements for replacement, if the patient to do the examination and other needs to accompany me, should be with the chief on-duty doctor to report the situation, get approval before leaving.
3. You are an emergency department medical staff, in your shift, your relatives and friends to find you have an emergency, what will you do? First, ask your relatives and friends carefully about the specifics of the emergency, the nature of the emergency, and then make the appropriate judgment.
Second, if the emergency is related to my profession, such as relatives are not feeling well, or injured, etc., I will be based on the circumstances of the shift, according to the urgency of the disease to deal with, first deal with serious patients, absolutely not because of personal relationships priority care relatives
Third, if it is a private matter, I will explain to the relatives of our emergency duty principle, must be firmly on the post, no AWOL, to see if it's not a good idea. Not AWOL, to see if I can wait until after work to help him deal with, I believe that my relatives and friends can understand
four, if the matter is really urgent, I will be to the hospital chief duty doctor leave, by the duty leader agreed and arranged for the replacement of the relevant personnel before leaving the duty position;
4, you are hired, if you are drawn to the countryside to support the agricultural, what preparations will you do?
After you were hired, if you were sent to the countryside to support agriculture, what preparations would you make?
One, as a newly recruited doctor, to the grassroots for exercise is very necessary, and the grass-roots work is also very important, so I will not complain, but with a positive mindset to go to the grass-roots exercise, and strive to be able to enrich my grass-roots work experience through this exercise, to better do a good job in the future to lay a good foundation.
Two, access to relevant information, in-depth understanding of national rural policies and measures,
Three, is through the relevant departments to understand the overall economic development of the township, such as the Bureau of Statistics, etc. Five, is to go deep into the fields to learn about the actual situation, to understand the ideas of the masses, to understand the local weak links, and to make their own work planning, and the focus of the work of the problem.
5. How do you think about individual medical workers in violation of the provisions of the acceptance of red envelopes? What would you do if you encountered such a situation? A, receiving red envelopes this phenomenon exists, but this situation is individual, rather than universal, most doctors are refusing to accept red envelopes. In recent years, the health authorities have repeatedly taken the "red packet" to open the knife, to carry out the rectification of unethical practices in the industry. From the establishment of a reporting telephone, to the establishment of clean accounts; from the hiring of social supervisors unannounced visits; "People's Republic of China *** and the State Medical Practitioners Law" stipulates that: physicians shall not take advantage of their position, soliciting, illegally accepting patients' belongings or other improper interests, the problem of accepting the red packet in recent years has been a big change.
Two, most of the hospitals are publicly owned, the doctor's normal income is dependent on seniority, title to determine the ability of the doctor, do the work is more, take and not much, so that the psychological imbalance, but also one of the reasons for the receipt of red packets. The social environment caused by the doctor by the red envelope, in fact, by the root of the red envelope is not in the doctor. Patients often have the view that not to send doctors red packets, doctors will not seriously see a doctor, in fact, this is a misunderstanding.
Three, when I encountered such a situation, I will explain to the patient absolutely do not receive red packets, and explain to him, real patients, do not send red packets, the doctor will also seriously see the doctor, the doctor will not take the patient's life joke, this is our professional ethics, as a doctor's minimum guidelines.
6, in your shift, if you find a group of nitrite poisoning how do you do?
One, immediately report the situation to the hospital leadership, including the approximate number of poisoning, location, severity, etc.
Two, immediately contact with the chief on-duty doctor, report the specifics of the situation, requesting the chief on-duty doctor to notify the hospital of various departments, ready to rescue a large number of patients.
Three, the rescue of patients should be prioritized, serious injuries should be the first rescue, rescue at the same time, be sure to get in touch with the patient's family as soon as possible
Four, notify the hospital security personnel to maintain order and pay attention to the family's emotions, to prevent further deterioration of the situation
Five, what is the situation of the process should be reported to the superiors at any time
7, the State is vigorously developing community health, the city's Health Bureau decided that from this year onwards, all newly recruited medical personnel, must go to the township community health center service for five years, do you think that in the community your role is big or in the municipal hospitals role is big?
One, the country vigorously develops the cause of community health services, which is beneficial to the country and the people's policy, as a newly recruited doctors, to the grassroots level for exercise is very necessary, and the grass-roots level of the work is also very important, so I will not complain, but to the grass-roots level to exercise in a positive frame of mind
Two, the size of the role, I think we have to look at it dialectically. To work at the grassroots level can enrich my grassroots work experience, can improve my basic business level, is to lay a good foundation for better work in the future
Three, however, the municipal hospitals can be exposed to a variety of diseases, exercise opportunities are relatively more, the level of business can get a great deal of enhancement, because of the experience accumulated in the community, can play a greater role
This is the first time that I have been to the municipal hospitals, and I have been to the municipal hospitals.
8. What do you think is not very reasonable in the hospital where you interned and how did you deal with it.
I, in the course of my internship, I found that the hospital I interned in had fewer facilities for the disabled
II, to deal with this situation, I will make a survey with my classmates first, such as calculating the number of disabled people entering the hospital in a week, and asking the disabled people to fill in some questionnaires, and so on.
Three, after the survey, I will write a detailed investigation report to the hospital, analyze the degree of patient satisfaction and the need to add equipment, put forward a practical program for the hospital's reference, I hope that these situations can be solved by the hospital
9. A large pharmaceutical company salesman came to your department to promote the sale of medicines, claiming that they have already been in the hospital through the relationship and the other colleagues have been receiving Red packets, as long as you here to help more drugs, you can take a percentage of the commission, in the preparation to send you red packets, at this time just colleagues come in, how should you deal with it?
One, I will explain to the agent that I absolutely do not accept the red packet, as a medical worker, I have the minimum professional ethics
Two, actively communicate with colleagues, explaining that this is the first time such a thing has happened, and to ask colleagues to ask for advice, the next time you encountered such a thing how to solve it
Three, self-reflection, to see if they are not usually the words or behavior of the I have made some mistakes and created a wrong impression to the drugstore and caused misunderstanding!
Four, if this phenomenon of receiving red packets does occur, I should recommend to the hospital to improve the system
10, in today's society, medical disputes have become a hot topic, how do you think?
One, medical disputes and the occurrence of medical errors is inevitable, especially in recent years by the influence of many factors, the incidence of medical accidents is a clear upward trend.
Two, analyzing the various types of medical disputes and accidents that have occurred in recent years, almost all of them can be found in the responsibility of the lessons. Such as work is not serious, the system is not implemented, speak casually, not tactful and so on. Therefore, I feel that to do a good job of preventing medical disputes, it is necessary to strengthen the sense of responsibility of all types of personnel at all levels.
Three, no one would like to see the occurrence of medical disputes, because the will of doctors and patients are the same. As a doctor, with patients and children must strengthen communication, mutual understanding and trust. Medicine is a highly specialized field, the patient must first trust and comply with the doctor's instructions, take the initiative to cooperate with the doctor's treatment and examination, and at the same time to understand some of the general knowledge of the disease. As "doctors are parents", doctors should treat anxious patients with a kind and patient attitude, and make clear explanations to their families when they suggest relevant examinations and treatments. This can subjectively prevent the occurrence of disputes, thus ensuring the smooth progress of medical work, so that patients get timely treatment, as soon as possible recovery.
11. The current H1N1 epidemic, you are the Health Bureau, to engage in a publicity campaign, how to organize? What key issues will be encountered?
One, the current H1N1 epidemic, resulting in a global spread, we must first pay attention to this matter in the mind, we must vigorously publicize how to prevent, and inform some of the conventional treatment principles
Two, the preparation of the plan, on the activities of the time, location, object, the need to coordinate the departments, the necessary funds, the activities of the staff to choose the activities of the specific form, the specific content of the activities
Three, make preparations, coordinate all departments in advance, apply for funds, staff selection and training, contact the streets and other grass-roots departments, ask them to help this work. And issue some brochures for easy distribution on the spot.
Four, in the process of implementation, do a good job of organizing and coordinating the work to ensure the success of the event Five, after the end of the event, we should summarize in a timely manner, to report to the leadership and sum up the lessons learned.
12. If you are in the outpatient clinic, suddenly found a patient suspected of H1N1, how do you deal with
One, first of all, keep a calm attitude, do not panic, in the hospital encountered such a patient is very normal
Two, in a euphemistic tone of voice to tell the patient that he needs to do other tests, and then take him to another room for isolation.
Three, immediately report this situation to the superiors, and explain that the patient has been quarantined Four, the tone of voice politely told the patient, he may be suffering from HIN1, to confirm the diagnosis will have to carry out other tests, I hope that he can cooperate with our work, quarantine, and do not move around.