Bath center staff management system
Bathhouse staff must have a sense of security, for the normal operation and the safety of guests to do their duty, encountered a fire, must take the following measures:
1, remain calm, call colleagues to assist, call the fire police 119, and speak of the location of the fire and the fire.
2, after the fire is eliminated, protect the scene to be investigated.
3, such as inadvertent, accidental injury, should be immediately sent to the hospital.
4, such as the discovery of unsafe equipment, enough to cause accidents, should be immediately reported to the leadership
5, easy to dangerous places, should be added to the danger sign or warning guests not to approach.
6, employees are not allowed to bring the bag into the business area. Take the bag out of the hotel door to take the initiative to open the bag to accept the doorman check.
Management anti-theft measures
In order to ensure the normal operation of the company, to prevent the occurrence of theft, combined with the specific circumstances of each department, for internal and external theft, the following measures:
Front desk
1, the front desk duty officer found that the guests entering the store have a suspicious behavior, the shift supervisor should be notified in a timely manner to prevent the shift manager;
2, the front desk cash must be used to prevent the occurrence of theft and theft, the front desk will not be able to prevent the occurrence of theft. p>2, the front desk cash must be responsible for special management, improve the main collection system;
3, the daily business money in a timely manner to the financial, mid-shift business by the front desk cashier foreman and the business manager to verify the correctness of the safe;
4, storage of the guest parcels, guests must be stored with the guest face-to-face count the number of items in the parcel, and sealing. If the guest stored cash, cash should be sealed in a file bag, sealed at the sealing of the front desk stamp, guest signature, sealing personnel signature, for safekeeping; customers can also store valuables in the password cabinet, front desk staff attention to prompt the customer.
5, such as men's and women's bath standby key for the loss of the card guests to open the cabinet, must be operated by the Department of Duty Manager (to the supervisor for approval can be in the office to receive a standby key) the duty officer of the two present at the same time to open the lock, otherwise you can not show the standby key.
Men's and women's baths
1, the night shift attendant every night at 2:00 guests stay overnight hand number registered in the book, in order to ask the guests;
2, locker attendant in a separate guest locks must take the initiative to ask the "guests how many" and with the registered hand number to check, such as the correct The lock can be opened only if it is correct, and if it is not correct, they should continue to ask about the characteristics of the clothes they are wearing, and if the clothes match with what they say, then they can be allowed to change the clothes, or else they will confiscate the license plate in time and notify the manager on duty;
3. The locker attendant must ensure that there will be more than two people on locker duty, and it is strictly prohibited to have one person or no one on duty in the locker room.
4, male locker attendant, fixed at the entrance to the 2 station, it is strictly prohibited in the back row of the locker station or stay;
5, male locker touch locks: after the guest locks to help guests to check whether it is locked, and take the initiative to help the guest to check the lock cylinder and the lock side of the logo is not aligned to remind the guest lock locker, such as the discovery of unlocked locker should be informed to the foreman to find the guest to lock the locker.
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6. It is strictly prohibited for the waiter to open the guest locker with the guest hand sign.
7, men's locker, the second locker attendant in the post found items, such as: cigarettes, watches, cell phones, handbags and other items, should take the initiative to turn over to the bar, it is strictly prohibited to keep private.
8, garbage must be fixed every day by the team leader and a waiter dumping, is strictly prohibited by more than 2 waiters dumping.
9, it is strictly prohibited to personal clothing such as paper bags, plastic bags into the company, large clothing can exist in a designated location, only allowed to wear work clothes into the business area.
10, customers are strictly prohibited to bring bags upstairs to rest.
11, each group group should do a good job on the post-shift waiter carrying goods check, and self-check after the collective off.
Restaurant
Restaurant attendants in the district pick up the line of guest items such as: cigarettes, cell phones and other items, take the initiative to turn over to the bar, is strictly prohibited to keep private;
Private room, lounge
1, lounge attendant should take the initiative to increase the number of rounds of the table, and timely remind the guests of the valuable items will be stored in the bar or their own safekeeping; the private room for the overnight customers should be reminded to put the The door of the room should be plugged in to prevent the loss of items and license plate after sleeping.
2, lounge attendants should observe the hall whether there are suspicious guests, and more inquiries and follow the guests walking back and forth;
3, in the service area found in the guest items should be actively submitted, is strictly prohibited to save;
4, lounge team leader should be done to the end of the shift after the waiter to carry the contents of the inspection, and self-check the unified collective after work.
Bar
1, every day must be in the foreman's inspection before leaving work;
2, is strictly prohibited to steal food, stealing, stealing, borrowing the company's goods;
It
1, employees of all departments, such as the need to leave early, must be agreed by the manager on duty, the duty clerk can open the door to give to leave the company;
2, duty clerks should be with the Duty manager to do a good job of off-duty personnel package check.
The employees of each team must strictly follow the above anti-theft measures and actively cooperate with the team leader and the duty officer to check the work.
Operating Department fire prevention measures
All departments actively carry out fire drills, organize new attendants to learn fire fighting knowledge, and master the use of fire extinguishers and general fire handling methods;
Two, the organization of employees to learn and clearly grasp the business area of the various evacuation ports, fire extinguishers and hydrants the exact location;
Three, the departments should strengthen the fire hazardous areas of inspection. Fire hazardous parts of the patrol.
Men's and women's baths
1, dry steam room should be reasonable temperature control, in order to prevent spontaneous combustion caused by too high a temperature;
2, dry steam room every day in the morning at 3:00 am to 7 a.m. closed, suite in the dry steam room at 7:00 a.m. - 3:00 a.m. open, the large room at 1:00 p.m. - 1:00 p.m. open. After the closure of the dry steam room to check whether there is a strange odor, such as the discovery of odor in a timely manner
contact with the maintenance staff to deal with;
3, every Monday on a regular basis on the sauna furnace line maintenance;
4, dry steam room more electrical equipment, cleaning, do not sprinkle the water in the socket equipment, in order to avoid short-circuiting the fire.
5, the men's locker room to eliminate smoking guests, found that guests smoking should be promptly reminded of the guests to extinguish, so as to avoid fire.
Restaurant
1, wall spotlights higher temperature, every day should be timed to turn on and off the lights (open time 10:00, closed time 2:30 am).
2, closed before the meal should check electrical equipment (TV), TV temperature is abnormal, such as abnormalities found in a timely manner to deal with, check the carpet whether there are cigarette butts, in the confirmation of safety before leaving work.
Beauty room
Prior to the end of the day, all electrical equipment will be disconnected, and check the electric blow dryer, hair tools, etc. in its complete cooling and check the correct storage away from combustible materials before leaving work.
Bar
1, night shift attendant regularly check the bar was dimmer switch is too high temperature, in case of accidents;
2, every week with the maintenance staff *** with the bar refrigerator, freezer, microcomputer and other long-term electricity equipment for inspection, in order to prevent the circuit aging caused by the fire;
3, for the lounge bar socket wire more, should be every week a pair of Its wires, circuits for inspection, sockets should be fixed on the wall, the wire should be organized to organize the organization. Eliminate the occurrence of hidden dangers: such as power outlets closer to the pool, it is recommended that the outlet is fixed on the wall;
4, the restaurant bar in the morning after 3:00 a.m. will be the water heater off, will be the display cabinet spotlights off.
Back kitchen
Back kitchen stoves, liquefiers, steamers, before leaving work with the manager on duty to check the safety before leaving work.
Sound control equipment
1, 1 hour before the end of the day, turn off all electrical equipment, wait for all equipment to cool down, and check with the manager on duty before leaving work.
2, the end of each month on the equipment line maintenance, timely detection and elimination of potential accidents;
3, smoking is strictly prohibited in the sound control room.
Laundry room
1, each meal must be turned off the iron;
2, the end of each month to regularly overhaul all the equipment in the laundry room to prevent damage to the line caused by the fire;
3, smoking is strictly prohibited in the laundry room.
Bar warehouse
1, is strictly prohibited to carry open flame into the warehouse;
2, will be the same kind of goods categorized stacking, is strictly prohibited to non-similar goods yards together, regular inventory of the items in the warehouse and reversal of the warehouse;
3, is strictly prohibited to the warehouse in the long bright lights.
Lounge, private rooms
1, the hall attention to cigarette butts, for the more hidden places such as: around the garbage cans, bedside, carpet, etc. check whether there are cigarette butts in a timely manner;
2, lounge in the TV and spotlights in the absence of guests at any time to turn off, take the initiative to remind the guests to be careful in the lounge and the private room smoking. At the same time uninterrupted rounds of the lounge;
3, massage room technician in the guest massage should be done after checking the coffee table, beds, carpet whether there are cigarette butts, such as timely treatment;
4, technician lounge area of the high-temperature steamer every day in the early hours of the morning after 3:00 to turn off the power;
5, the private room attendants should be diligent in changing the cigarette jar;
6, weekly Certainly when the socket, plug check to prevent damage to the socket to lead to accidents;
7, private rooms should pay attention to the temperature of the TV, for a long time on the TV and the temperature of the TV is high, should be contacted with the sound control, timely inspection, the private room unoccupied in a timely manner to turn off the TV.