developed this system.
2. Option Distribution Methods
2.1 The company's general manager, deputy general manager, supervisory level or above, as well as the company's particularly outstanding employees, by the company
general manager's proposal, the shareholders' meeting on behalf of the shareholders with more than one-half of the voting rights of the shareholders voted for the company, you can give
a certain share of the employee's reserved shares to the option.
2.2 In order to achieve the dual purpose of allowing the option holders to ***share the risks and enjoy the benefits with the Company***, and at the same time to play a role in motivating these personnel, a combination of actual capital contribution and option incentives is adopted by distributing options in the proportion of 1:1 between the actual capital contribution of the shares and the option ratio.
Options can be purchased at the price of one-half of the total number of shares. The purchase price of the shares of the actual capitalized portion is the price after the capital premium (net
assets x share share), and the option cannot be distributed to those who have not made capital contributions.
2.3 The share and option shares of the company are as follows:
Shareholders
Contribution ($10,000
)
Actual share
Share (%)
Option
(%)
Share total
(%)
Belief Industries 350 50 None 50
General Manager 38.5 5.5 5.5 5.5 11
Deputy General Manager 31.5 4.5 4.5 4.5 9
Administrative Manager 10.5 1.5 1.5 3
Department
Manager
Purchased at 1.5/percent of net worth at the time of granting the option
1.5/person
1.5/
Personnel
Employee Retained
Shares
Special
Outstanding Personnel
Employee
Purchase
0.5% of net worth at the time of grant of the option
0.5/person
Person
27
3. Option management
3.1 Shareholders can own options for five years, and within five years, shareholders must complete the purchase of their own options at the price at the time of granting of the options
and after the purchase, the options will become the actual shares; if they really can't complete the purchase, the part of the options not purchased
is regarded as automatic forfeiture.
is deemed to be automatically forfeited.
3.2 For the shareholders who have completed the purchase of the option and turned it into actual shares, upon the proposal of the general manager of the Company and the vote of the shareholders who have more than one-half of the voting rights in the shareholders' meeting, a certain number of shares may be taken out from the reserved shares for employees as the option for the
employee.
3.3 The shareholders do not have the right to sell and transfer the option shares, but only have the right to vote on the option shares and the right to dividends.
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3.4 If an option shareholder is no longer in a position to own an option, the option may be withdrawn by the general manager of the company upon a proposal by the general manager of the company and a vote by the shareholders' meeting of shareholders representing more than one-half of the
voting rights. (Shares?)
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Employee Welfare System
1. Labor Insurance
1.1 General Provisions
In order to protect the immediate interests of the employees, as far as possible to solve the employee's worries, according to the "Labor Law" and the local government
promulgated the relevant laws and regulations, combined with the actual situation in the company, to formulate this approach.
1.2 Social Insurance
1.2.1 The company provides pension, medical, maternity, unemployment and work injury insurance for the employees who have signed labor contracts.
Administration Department is specifically responsible for the establishment of social insurance contribution account for insured employees, accurately grasp the employee's name, identity card number,
Social security code, insurance premium withholding and other relevant information.
1.2.2 If new employees participate in the social security system or if the adjustment of the post involves the adjustment of the contribution wage standard, the application or change will be made in the month following the month of the transfer or adjustment
.
1.2.3 From the second month after the approval of the employee's separation, the social insurance contribution is suspended and the transfer of the insurance relationship is undertaken by the social insurance
insurance organization.
1.3 Basic Pension Insurance
1.3.1 According to the provisions of "Implementation Measures for the Combination of Social Integration of Basic Pension Insurance for Chengdu Enterprise Employees and Individual Accounts"
, the basic pension insurance premiums shall be paid by the Company and the employees*** together, and the combination of social integration and individual accounts shall be implemented.
1.3.2 The company and the employees pay the basic pension insurance premiums at 12% and 8% of the contributed salary respectively, while the company pays the maternity insurance premiums at the rate of 0.6%, the company's contribution is charged from the management expenses, and the employees' personal contributions are deducted by the company at the time of the basic salary issued to the employees.
1.3.3 The basic pension insurance premiums are paid by the company at the rate of 0.6% of the basic salary, and the company pays the maternity insurance premiums at the rate of 1.5% of the basic salary.
1.3.3 The social insurance organization establishes a lifelong basic pension insurance personal account for the employee, which is used to pay the basic pension after the employee reaches
retirement age (male: 60 years old, female: 55 years old). If an employee dies or leaves the country before or after he/she reaches or reaches his/her retirement age, the individual's contribution to the individual account reserve (or balance) shall be paid by the social insurance organization to the employee's designated beneficiary or legal heir in one lump sum if he/she dies or leaves the country; if he/she leaves the country and settles in the country, he/she shall be refunded to himself/herself in one lump sum by the social insurance organization.
1.
1.3.4 The social insurance organization shall issue the social insurance card and the employee's pension insurance handbook to the employee after he/she joins the pension insurance, which shall be used as
vouchers of participation and records of the contributions made in the past years. Employees may inquire at the social insurance organization with the social insurance card, and when they meet the conditions for retirement
they shall apply for retirement procedures and calculate the basic pension with the card. The social insurance card should be kept in a safe place, and if it is lost or damaged, it must be reapplied for again.
1.3.5 Employees can apply for retirement formalities at the social security organization in the month when they reach the legal retirement age, and enjoy the basic
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This pension, the specific standards in accordance with the relevant provisions.
1.4 Medical Insurance
1.4.1 According to the provisions of "Chengdu Urban Enterprise Employee Medical Insurance System Reform Pilot Program", the basic medical insurance
fees are paid by the company and the employee **** the same, the implementation of the combination of social co-ordination and individual medical account.
1.4.2 The company and the employees pay 7% and 2% of the basic medical insurance premiums respectively, the company's contribution is expensed in the employee's welfare
fees, and the employee's personal contribution is deducted by the company in the time of issuing the basic salary. In the future, the social insurance organization will gradually raise the standard of individual contribution with the economic development
and the increase of wages.
1.4.3 The social insurance organization establishes an individual medical account for the employee, which is used for settling expenses when the employee seeks medical treatment at designated hospitals and purchases medicines at designated retail pharmacies
. When an employee leaves the city, the fund balance of the individual medical account is returned to him/her, and when he/she moves within the city
administrative region, the balance is transferred to the social insurance organization of the region where he/she sneaks in.
1.4.4 The medical insurance premiums paid by the Company and the individual employee shall be credited to the Social Unified
Reciprocal Medical Fund after deducting the amount credited to the individual medical special fund. The hospitalized medical expenses of the employees that are eligible for reimbursement can be reimbursed in the social coordinated medical fund according to the regulations, and the specific reimbursement method shall be carried out according to the relevant regulations of the social insurance institutions, in addition, the company will not reimburse any medical expenses.
1.4.5 If an employee is sick and has to be hospitalized, he/she should notify the Administration Department before admission, approve the designated hospital for medical insurance, and go through the admission procedures under the guidance of the Administration Department.
If an employee fails to notify the Administration Department in time for his/her own reasons, and is hospitalized in a hospital other than the designated hospital, or fails to complete the formalities according to the stipulated procedures, if the social insurance institution does not reimburse the expenses or reduces the reimbursement ratio accordingly, the losses caused shall be borne by the employee himself/herself
.
1.4.6 Employees who suffer from sudden illnesses during business trips should go to hospitals at or above the county level for treatment, and if they need to be hospitalized, they should notify the Administration Department as far as possible beforehand so as to obtain the approval of the social insurance agency in time.
1.4.7 The company will gradually start the medical supplement insurance according to the development situation.
1.5 Maternity Insurance
1.5.1 According to the Interim Measures for Maternity Insurance for Chengdu Enterprise Employees, maternity insurance premiums are paid by the enterprise at 0.6% of the employee's contribution
salary, and are paid at the same time as basic pension insurance premiums.
1.5.2 The social insurance organization establishes a maternity insurance fund for female employees, which is used to pay for their maternity insurance benefits.
1.5.3 Within ten days after the birth of a female employee holding a maternity certificate, the following documents must be sent to the social insurance organization within 60 days for the formalities of
distribution of maternity insurance benefits.
1) Maternity certificate;
2) Certificate of birth (death or miscarriage) of the baby issued by the maternity insurance hospital.
1.6 Unemployment Insurance
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1.6.1 According to the "Implementation Measures of Unemployment Insurance for Chengdu Employees", unemployment insurance premiums shall be paid by the Company and the employees*** together, and the
contributing salary shall be the basic salary of the employees.
1.6.2 The company and the employees pay the unemployment insurance premiums at 2% and 1% of the contributing salary respectively, and the employees' personal contributions are deducted by the company when the salary is paid.
1.6.3 The employees' personal contributions are deducted by the company when the salary is paid.
1.6.3 Unemployed persons are entitled to unemployment insurance treatment under one of the following circumstances:
1) Employees of enterprises declared bankrupt according to the law;
2) Employees of enterprises on the verge of bankruptcy who have been downsized during the period of legal reorganization;
3) Employees of units that have been revoked or dissolved according to the law;
4) Employees of enterprises that have been closed down according to the law or whose production has been halted and reorganized
5) Employees whose labor contracts have been terminated or dissolved;
6) Employees who are entitled to unemployment insurance in accordance with laws and regulations or approved by the Chengdu Municipal People's Government;
1.6.4 Unemployment insurance is not available to the following persons who have terminated their labor relations with the Company:
1) Those who have worked continuously for the Company for less than 12 months;
(2) Those who have been reformed through labor or reeducation through labor;
3) Those who have voluntarily resigned from their jobs.
1.7 Work Injury Insurance
1.7.1 According to the Interim Measures for Work Injury Insurance for Chengdu Enterprises and Employees and the Notice of Chengdu People's Government on Several Issues of Work Injury Insurance for Chengdu Enterprises and Employees, the Company pays the premiums of Work Injury Insurance for all the employees.
1.7.2 The contribution rate is 0.6% of the average salary of the employees in Chengdu city in the previous year.
1.7.3 Employees are covered by workmen's compensation insurance if they are injured, disabled or killed under the following circumstances:
1) Engaged in the daily production and work of the Company or temporarily assigned by the person in charge of the Company to perform tasks directly related to the production and work.
2) Engaged in the daily production and work of the Company or temporarily assigned by the person in charge of the Company to perform tasks directly related to the production and work.
2) To engage in scientific experiments, inventions and technological improvements
related to the Company, as arranged or agreed by the person in charge of the Company.
3) For the protection of national and collective interests and people's lives and safety, rescue, disaster relief, saving lives, and fighting with criminals, which
causes injuries or deaths.
4) occupational diseases caused by exposure to occupational hazards in the production and working environment.
5) The recurrence of old injuries after the demobilization of military personnel who were disabled in the line of duty or due to war.
6) during the business trip, the occurrence of road traffic accidents that are not the main responsibility of the person, suffered force majeure accidents
caused by injuries, missing during the business trip caused by the death of the disease.
7) suffered force majeure accidental injuries in the Company's production and work time and area, due to a sudden illness in the production, work post
position resulting in death or disability to the extent of the first to the fourth level.
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8) In a road traffic accident for which he or she is not primarily responsible, within the prescribed time and on the necessary route to and from work, causing
death or disability to the extent of Grade I to Grade IV.
9) Other cases stipulated by laws and regulations.
1.7.5 When an employee is injured at work, he/she should report to the Administration Department in time for follow-up treatment
while he/she is treated immediately.
1.8 Other insurance
1.8.1 The company applies accidental injury insurance for the employees of production department and project department.
1.8.2 The company handles other commercial insurance for the employees according to the development.
2. Vehicle equipment
2.1 In order to improve work efficiency and better carry out the work, this system is formulated.
2.2 Because of the work need to purchase a car supervisor level and above the supervisor level employees and because of the work need to be approved by the board of directors leadership
The work experience of more than one year of employees, can be in accordance with the need for work and the company's image needs to be combined with the need to do business with the qualifications of the car
Conformity with the principle of vehicle allocation.
2.3 The cost of purchasing a vehicle shall be in accordance with the "Notice on the Management Measures of Borrowing for the Purchase of Vehicles
" of the document "Cheng Zhixin Zi (2002) No. (030)".
2.4 Vehicle configuration standards:
Company leaders: 300,000 vehicles
Department managers: 200,000 vehicles
Working needs of the staff: 100,000 vehicles
2.5 Vehicles and other costs of the spirit of the company and the individual *** with the principle of undertaking. The company bears the road maintenance fee, within the second ring road
Collector surcharge and basic vehicle insurance premiums.
Basic insurance premiums are uniformly handled by PICC Jinniu Branch in accordance with industrial regulations, and the specific rules are as follows:
1) The reimbursement receipts issued by the company will be 10% discount of the total amount of the insurance premiums (there is a discount on the "Motor Vehicle Insurance Policy"
noted), and the rebate will be 50% of the amount received for those whose vehicles are worth more than 300,000 yuan. For vehicles valued at more than $300,000, the rebate is 25% of the amount received (i.e., 22.5% of the total premium); for vehicles valued at less than $300,000, the rebate is 20% of the amount received (i.e., 18% of the total premium).
2) The company reimburses the following five types of insurance: vehicle damage insurance, third party liability insurance (the insurance company stipulates:
limit of compensation of 100,000 yuan), total car theft insurance, car liability insurance (car seats), and deductible special insurance.
The rest of the vehicle insurance is voluntary and at your own expense.
3) All reimbursement of vehicle insurance premiums will be made by check and not by cash.
4) Where the company reimburses a certain percentage of vehicle insurance premiums, the insurance company rebate should be in accordance with the company, the individual commitment
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The corresponding proportion of the burden fee is allocated to the company and the individual, respectively.
2.6 When an employee leaves the company for any reason, he/she must pay off the outstanding car payment in one lump sum before leaving the company; otherwise, the company will pursue the responsibility of the party concerned
and the guarantor according to the agreement.
3. Other employee benefits
3.1 The company's employees can enjoy labor security, holiday condolences and other benefits.
3.2 The annual issue of summer cooling costs, cold costs, each issued at 200 yuan per person, half of the probationary staff.
3.3 The festival fee is issued on festivals as follows:
New Year's Day, May Day, National Day, Anniversary Celebration, issued at 300 yuan per person, halved for probationary staff;
Spring Festival is issued at 1,000 yuan per person, halved for probationary staff;
Duonwu, Mid-Autumn Festival, issued at 200 yuan per person, halved for probationary staff;
Three Hundred and Eighty-fourth Women's Day (referring to female employees), Nine Nine Hundredths of a Century and Twelve Hundredths of a Century. refers to female employees), September 9th (refers to personnel over 50 years old) is issued at 100 yuan, half of the probationary
personnel.
3.4 Employee's birthday is 100 yuan per person, a greeting card to congratulate.
3.5 Employees married to the company to give 600 yuan of congratulations.
3.6 The company for employees working in the field to solve the problem of food and lodging.
3.7 Regularly arrange physical examination for employees every year.
3.8 Employee death treatment provisions: employees died at work, in accordance with the "Interim Measures for Work-Related Injury Insurance for Chengdu Enterprise Employees"
in the implementation of the provisions of the work-related injury insurance treatment; employees died due to illness or non-work-related deaths, the funeral expenses standard for the death of the employee's own life before
3 months of basic salary, issued to the living dependents of immediate family members (parents, spouses, children) a one-time pension, the standard of
3 months of basic salary, the death of the employee, and the funeral expenses are the same as the funeral expenses. Pension, the standard
for the deceased employee's basic salary of 7 months before his death.
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Training system
1. General
1.1 Training purpose
In order to further develop human resources, improve the ability and quality of employees, while combining the career development of employees, in order to suit
To meet the development needs of the company, in accordance with the requirements of the positions, planned for the staff to be trained separately.
1.2 Training principles
1.2.1 Training should be targeted, according to the actual needs of the company to organize training, so that the training and practical work is closely integrated to do
to learn to use.
1.2.2 Training should be categorized to guide, respectively, the company's middle management, professional and technical personnel, general staff classification
Training (new staff training into the recruitment system).
1.2.3 Training performance as one of the basis for employee appointment.
1.3 Structure of the training system:
Adjustment of the training plan
Amendment of the training plan system
2. Training plan system
2.1 Establishment of the training plan system process
Establishment of the training plan organization Determination of the training needs Preparation of the training plan book
2.2 The company's training work by the Administration Department under the management of the administrative department, led by the Department of Administration in conjunction with the functional departments to form a training program group, responsible for
Responsible for the preparation of training programs.
2.3 Determine the training needs
The training program group in-depth investigation and research on the basis of a practical understanding and mastery of the company's development and staff related to
basic situation, the main contents are as follows:
1) predict the situation of the company's construction projects in the next year;
2) predict the number of proposed construction projects on the need for a variety of personnel
3) Understanding the existing level status of employees in terms of behavioral performance, culture, expertise and management;
4) Understanding the individual employee's requirements for training and development;
5) Determining the company's conditions in terms of training, such as the ability to train on its own, training equipment, and funding.
Company development
Strategy and planning
Establishment of training program
System
Training evaluation
Assessment
Assessment
Execution of training
Plan
Training information
Filing
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2.4 Procedures for Preparing a Training Planner
2.4.1 Propose a Master Plan. According to the company's overall development strategy and the overall plan of human resources, combined with the actual
circumstances of the company, the training program group discusses the overall goal of employee training;
2.4.2 Propose sub-plans. Training program group according to the overall goal, broken down into a number of sub-targets, and according to the requirements of the sub-targets
, by the functional departments to develop the corresponding training program;
2.4.3 Summary. The training program team on the total plan and sub-plan summary, and pay attention to the training and the company's normal work
balance, the balance between the company's needs and the needs of the employees, the balance of the training effect and training investment, and finally a comprehensive balance after
determined.
2.5 Training plan includes the following:
1) the overall objectives of the annual training to be achieved
2) the annual training course schedule
3) quarterly and monthly breakdown of the training program
4) the training budget;
2.6 Date of preparation of the training plan:
Annual training Plan: the end of the current year to prepare the next year's annual training plan, the annual plan should be based on the implementation of the actual
International situation adjusted once every six months.
3. Implementation of training
3.1 Steps for training implementation
3.1.1 Select the person in charge of training
3.1.2 Select the training organization and external lecturers
3.1.3 Select the trainees
3.1.4 Let the trainees understand and make clear the purpose, requirements, specific contents and procedures of training.
3.1.5 Connect with the relevant departments of the trainees to ensure that the trainees have time for training
3.1.6 Issue training notices
3.1.7 Arrange the training venue
3.1.8 Record the training
3.1.9 Summarize and evaluate the effectiveness of the training, so as to identify problems in time and improve the training. To identify problems and improve the training work, and improve the next training effect
Effective.
3.2 Training notification includes: name of training, start and end time of training, training place, instructor, training target, main
content of training, training method, and training precautions.
3.3 Training organizations and external instructors must be evaluated, the relevant evaluation factors are as follows:
1) Teacher strength: teacher reserves, professional quality of the instructor, years of experience in teaching, visibility, influence, etc.
2) Teachers are not required to provide training to the public, but they are required to provide training to the public.
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2) Training experience: well-known companies that have conducted training, typical case training and related performance information.
3) Specialties and strengths: Examine the training organization's training focus, specialize in projects, and select the appropriate
training organization according to the required training program.
The evaluation of qualified training institutions and instructors by the Ministry of Administration to collect and save information, the establishment of qualified organizations and instructors name
list.
4. Training evaluation and assessment
4.1 Training evaluation is divided into training program evaluation and annual training evaluation.
4.2 Content of training evaluation
1) the effectiveness of training. That is, the extent to which the training work has achieved the training objectives.
2) the effectiveness of training. That is, through the improvement of the quality of trained employees to the company's economic and social
Benefits.
4.3 Methods of training program evaluation
4.3.1 Evaluation of the specific requirements and objectives of the training program. Through the collection of trainees related to the technical level, management ability and behavior
Specific information, combined with the proposed training objectives for evaluation.
4.3.2 Evaluation of the training process. Through questionnaires, listen to the lecturers and trainees, check the training process
process, training methods, in order to identify problems and improve all aspects of training.
4.3.3 Evaluation of training effect. Through oral examination, written examination, practical problem solving and other assessment methods, comprehensive
assessment of trainees whether to meet the training requirements.
4.3.4 Traceability assessment. Trainees on the improvement of business knowledge, technical level, management skills and
behavioral improvement of the results of a period of time after the actual performance of the work of the tracking survey to understand and make
evaluation.
4.4 Employee training is included in performance appraisal. Mainly from two aspects of the assessment:
4.4.1 Training attendance. Requirements to remove objective reasons, the rate of participation in training must reach more than 90%.
4.4.2 Training assessment.
4.5 Training evaluation of the implementation of the department
Responsible for the Department of Administration, the use of appropriate methods to evaluate the effectiveness of the implementation of important training programs.
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Administrative Management System
Employee Behavior Management System
1. General
In order to standardize the company's staff instrument grooming, and to maintain the company's good image, this system is hereby formulated.
2. Rules
2.1 Employees must be dignified and neat instrument. Specific requirements are:
2.1.1 Administrative Department, Finance Department, Cost Control Department and other functional departments of male employees in the office area should wear a dark blue or dark black three
button suit, pure white shirt, black shoes, tie, female employees wear uniform generous and decent professional attire, weekends
Can be worn in a generous and decent casual wear. Employees working on the site wear uniform company uniforms.
2.1.2 Hair: Employee hair should be washed frequently to keep clean and prevent dandruff. Male employees hair should not be too long.
2.1.3 Nails: nails should always pay attention to trimming, cleaning. Female employees shall use light color for nail polish.
2.1.4 Beard: male employees shall not grow a beard.
2.1.5 Oral: keep clean, can not drink or eat before going to work with odor food.
2.1.6 Female employees make-up should give a clean and healthy impression, must be light makeup, should not use strong perfume.
2.2 Behavioral norms in the office area
2.2.1 When meeting with colleagues in the company, you should nod your head and salute to express your greetings.
2.2.2 Shake hands with eyes on each other's eyes, spine straight, generous and enthusiastic, not humble. When shaking hands, the higher status person
should reach out first, and the woman should reach out first between the opposite sex.
2.2.3 Manners of entering and leaving a room: to enter a room, knock gently first, and then enter when you hear the answer. After entering the room, if the other party is
speaking, wait for a while, do not interrupt in the middle of the conversation. If you need to interrupt in an emergency, you should find an opportunity to say, "Sorry to interrupt your conversation", and then interrupt again when you get permission to do so.
2.2.4 Handing over objects: to hand over documents, etc., you should hand over the front, the text in the direction of the other party, such as pens, knives
or scissors and other sharp objects, you should turn the tip toward yourself.
2.2.5 Walking passages, corridors should be light footsteps, not loud, no singing or whistling, etc..
When you meet your supervisor or customers in the passage or corridor, you should be courteous and not rush.
2.2.6 No snacking during working hours and no smoking in no-smoking areas.
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2.3 Code of Conduct in Living Area
2.3.1 The company arranges accommodation for employees working on site. During working days, employees must stay in the accommodation arranged by the company
and shall not go home or stay out without authorization.
2.3.2 Work schedule
7:30 Wake up
7:30-8:00 Organize housekeeping
8:00-8:30 Breakfast
12:00-13:00 Lunch
18:30-19:00 Dinner
19:00-20:00 Summarize work of the day and determine the work plan for the next day. Work, determine the next day's work plan
23:00 Lights out and go to bed.
2.3.3 On-site staff by the company unified arrangements for meals, not to eat out without reason.
2.3.4 Site staff must abide by the work and rest time, the accommodation area at all times to maintain cleanliness and hygiene, bedding folded neatly,
Not to stay with outsiders.
2.3.5 Save water and electricity.
2.3.6 Shift system can be used for management and supervision of living area.
2.4 Proper use of company goods and equipment to improve work efficiency.
2.4.1 Using the company's goods and equipment should be cherished.
2.4.2 The company's goods shall not be appropriated for private use.
2.4.3 Timely cleaning, organizing books and documents, the use of ink bottles, seal boxes, etc. should be used after the completion of timely cover.
2.4.4 Borrowing items from the company or others, should inform the custodian or owner of the items in advance, and return them in a timely manner after use.
2.4.5 When employees leave their desks for a long time, the desktop can only be placed on the company's uniform format calendar, cups and desktop file
frame, commonly used stationery and folders, folders, and other things must be included in the drawer.
2.4.6 No non-work related items can be placed on the desk.
2.4.7 Without consent, you can not look at your colleagues' documents, information, and computer information.
2.5 The specific manners of making and receiving phone calls are as follows:
2.5.1 Remove the microphone within three rings. Answer the phone standard message: "Hello, XX Company", the other side to tell
Listen carefully, and note down the main points. If you don't hear it clearly, tell the other party in time, and politely say goodbye at the end.
2.5.2 Calls are brief and concise, no chatting on the phone.
2.5.3 For unnamed calls, when you judge that you can't handle it, you can tell the other party frankly and hand the call over to the person who can
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enough to handle the person. Before forwarding it, the recipient should be told briefly and concisely what the other party has talked about.
2.5.4 Personal calls should not be made during working hours.
2.5.5 Do not use the speakerphone in open office areas.
2.5.6 The standard phrase for answering a cell phone is "hello."
2.5.7 When answering a phone or cell phone, wait for the other party to hang up before hanging up after the call is completed.
2.6 Reception and its requirements:
2.6.1 Reception of customers should be active, enthusiastic, generous, smile service.
2.6.2 When customers visit, immediately get up to receive, and ask the intention, such as does not belong to the scope of my reception, should take the initiative to guide
They to the relevant departments or personnel.
2.6.3. When receiving customers, you should give up your seat and pour water.
2.6.4 Should remember the frequent customers.