Work plan is an important guarantee for completing work tasks. We often see some employees doing nothing all day long. We have to ask them if they really have nothing to do and have everything been done? The answer should be no. The reason may be that they don't have a reasonable work plan, and they always feel that there are countless things to do, but they just don't know where to start. As time goes by, things accumulate more and more, and they become even more helpless. Below I will give you a sample internal medicine quality work plan, I hope you like it!
Internal medicine quality work plan sample 1
Strengthen basic nursing and improve service quality; strengthen nursing quality control to ensure Nursing safety; rational employment system, development of human resources; improvement of hospitalization environment, standardization of ward management; establishment of brand awareness and shaping of hospital image.
1. Continue to deepen and implement the creation activities
1. Explore the responsible nurse model: implement a responsibility contract system between nurses and patients. Our department divides patients into 4 groups, including responsible team leaders, responsible nurses, auxiliary nurses, etc., formulates the corresponding job responsibilities of nurses at different levels, and completes corresponding nursing tasks, such as washing hair and wiping baths in bed for bedridden patients and elderly patients. , turn over, pat back, wash face, mouth and feet to assist in completing daily care.
2. Change the service concept: Integrate humanistic care into professional and technical nursing operations: give more greetings, more care, and more health guidance; create an environment suitable for patient activities to reduce patient falls and other accidents Injury incidence rate; timely notification before and after special examinations to reduce patient doubts, enhance compliance, and improve treatment effects.
3. Expand service connotation: Provide personalized and continuous nursing services according to patient needs. We will continue to improve the "telephone follow-up" service for discharged patients and provide patients with more guidance on disease prevention, dietary regulation, psychological care, etc., so that our nursing work can be extended from inside the hospital to outside the hospital. Pay attention to communication with patients, pay attention to changes in the patient's condition, perceived needs, psychological responses, social support, etc., so that patients can experience thoughtful, meticulous, and comprehensive nursing services.
4. Pay attention to the feedback of patients’ opinions: patiently answer the questions raised by patients about treatment, care and cost, and solve the problems on the same day.
2. Safety management, focusing on links
1. Guided by the core system to ensure nursing safety.
2. Organize nurses to regularly study the "Nurse Management Regulations" to enhance nurses' awareness of laws and regulations.
3. Conduct regular inspections of key medications and high-risk medications in the department, conduct strict handovers, and standardize management.
4. Educate patients on safety awareness and sign safety agreements in a timely manner.
5. Conduct timely assessment of patients with potential safety hazards, formulate nursing measures, and hang warning signs.
6. Further improve and implement the patient identification, wristband wearing system and verification system during operation.
7. Timely report defects, safety hazards, and adverse events in nursing work, organize discussions, and propose improvement measures.
8. Strengthen communication between doctors and nurses, fully understand the condition, provide dynamic information about the condition, and promptly correct and remind doctors of mistakes and deficiencies in their work.
9. The quality control team has a clear division of labor, focuses on key points in link management, and promptly improves unreasonable processes.
3. Strengthen nursing quality control and ensure nursing safety
1. All people participate and everyone establishes quality management awareness.
2. Establish an inspection, evaluation, feedback system, telephone follow-up visits, and set up a traceability mechanism. By checking patients, checking records, and listening to doctors’ opinions, problems are discovered and corrective measures are proposed
3. Further simplify and standardize the writing of nursing documents, implement a three-level evaluation system, conduct regular inspections, make timely corrections if record deficiencies are found, organize analysis and discussion, and propose improvement measures.
4. Carry out cause analysis on nursing safety hazards, nursing errors and defects, and nursing complaints every month, draw lessons from them, and propose prevention and improvement measures.
5. Strictly implement the checking system to prevent serious errors and accidents.
6. Conduct routine inspections of department hardware facilities, repair problems promptly, and keep equipment performance intact.
7. Regularly check the nursing staff's understanding of the process and scope of critical values, and comprehensively improve the nurses' ability to observe the condition.
4. Pay close attention to the three basic and specialized skills training, and require everyone to pass the test
1. Require new nurses and junior nurses who enter the hospital to operate all 24 basic skills To meet the standards, it is required to take random tests in actual work, and nurses at other levels are planned to conduct theoretical operation assessments.
2. Strengthen the training of professional skills and formulate quarterly and monthly training and assessment plans for professional theories and skills.
3. For junior nurses, designate a nurse supervisor and head nurse assistant to teach, and the head nurse regularly checks the mastery of specialist knowledge.
4. Strengthen the study of relevant knowledge, and study comprehensive knowledge such as nursing systems, laws and regulations, nurse etiquette, etc. once a month to combine theory with practice.
5. Focus on brand building, optimize service processes, and improve nursing effectiveness
1. Nurse etiquette training: Comprehensively respond to "practice hard skills internally and build image externally" to create a beautiful profession for nurses The "Angel Image Building Project" of image, and department etiquette pacesetters selected by the Nursing Department organize training every quarter to further standardize the language, service, and behavior of general nurses.
2. "Seamless care" is further standardized: in line with the guiding ideology of "patient needs as the center and patient satisfaction as the goal", we will comprehensively manage all aspects of patient admission, hospitalization and discharge. Refine the content of nursing services, enhance proactive service awareness, and provide patients with continuous, full-process, humanized and seamless nursing services.
3. Operation and improvement of "nursing service": through morning meeting questions, lead nurses to learn and train the promised content of "nursing service", repeatedly emphasize the high efficiency of work and patient satisfaction, and provide patients with quality service.
4. Strive to create a "zero complaint" department with high-quality nursing services: Guided by the cross policy of "comprehensive, full-process, seamless, three-dimensional and touching", we conduct a self-assessment of satisfaction every month to establish opinions Keep a record of the company, hold regular work break symposiums, resolve problems and disputes in a timely manner, and strive to achieve the work goal of "zero service complaints and zero errors in work".
6. Strengthen specialist first aid technology and emergency management training
1. Strengthen the training of department nursing staff on critical patient rescue technology and emergency plan knowledge, and fully cultivate nurses’ observation skills Ability to understand the patient’s condition, cooperate with rescue efforts, and handle unexpected incidents.
2. Check from time to time the nursing staff’s knowledge of the dosage and effects of commonly used first-aid drugs, the performance and usage of rescue equipment.
7. Strengthen talent management and rationally use human resources
1. Implement flexible scheduling, rationally use human resources according to the patient's condition and actual workload in the department, and provide patients with quality and quantity quality care services.
2. Implement a hierarchical responsibility system for responsible nurses based on the professional titles and qualifications of nursing staff. For example, senior and experienced nurses should be responsible for patients with more serious conditions, and nurses with more junior experience should be responsible for patients with more stable conditions. of patients.
3. Give full play to the work enthusiasm of the head nurse's assistant in the department, arrange and assign corresponding management work according to different characteristics; arrange the assistant to participate in the night shift of the undergraduate department, and implement the night responsibility system.
Internal Medicine Quality Work Plan Sample 2
1. Take the situation seriously, unify thoughts, strengthen confidence and work hard to complete all tasks
The new year should have a new atmosphere, the new hospital It is necessary to have new characteristics. In the face of the new hospital, higher and more stringent requirements are put forward for us in terms of management, service, and pursuit of quality. The department holds a general staff meeting to take the situation seriously, unify thoughts, establish personal image, and establish the image of the department. To establish a new hospital brand, we must start from ourselves, adopt high standards and strict requirements, and establish the idea of ????"I am honored when the hospital is prosperous, and I am ashamed of the hospital when it is declining." Although we are currently facing greater difficulties, the new cooperative medical system has brought us opportunities and challenges. Rely on superb technology and high-quality services to win patients, and strive for a "win-win". The whole department unites as one, strengthens cohesion, strengthens confidence, and strives to complete the tasks of each project. We firmly believe that with the strong support of leaders at all levels, both the hospital and the department With the correct leadership of the hospital and the concerted efforts of more than 700 employees, our hospital will surely become a veritable "Top 100 Hospital". Make the people truly assured and satisfied.
2. Transform service concepts and strengthen service awareness
1. Humanized management
New hospital management cannot stay at the original management model and level, department director , Head nurses must first change their concepts, constantly learn management experience, improve their own management level, oppose one-word speech, advocate people-oriented management, carry out humanized services, humanized management, and apply different service methods according to different levels of patients. Strengthen communication among comrades, strengthen communication between doctors and patients, and doctors and nurses. The department director and head nurse dare to catch and manage, and do not act like good guys. The department promotes integrity and makes the department a united, hard-working and positive team.
2. Improve service measures
① Warmly welcome newly admitted patients
② Promote education carefully
③ Handle new patients in a timely manner and strive to Infuse fluids within 5 minutes and within 30 minutes
④Treat critically ill patients immediately and infuse fluids within 5 minutes
⑤Escort critically ill patients for examination, doctor in charge, and nurse in charge
p>⑥Keep the ward clean, bright and comfortable, and adhere to Tuesday Hygiene Day
⑦Completely change the concept, transform the service to hotel style, and completely eliminate the phenomenon of raw, cold, hard and no-answer
⑧When leaving the hospital, send them out of the ward and say "well".
3. Improve various rules and regulations and establish various management organizations
In accordance with the annual activity requirements of hospital management and hospital arrangements, be familiar with 15 core systems, first-diagnosis physician responsibility system, medical records A manual for writing, discussing, consulting, and rescuing critically ill patients. The department has established ① medical quality management team ② medical safety team ③ combined treatment management team ④ first aid emergency response team ⑤ medical record management team ⑥ hospital infection control team ⑦ single disease quality management team. The department director is fully responsible, the head nurse actively cooperates, and everyone performs their duties Responsible and do your job well.
4. Medical Quality
Hospital quality is the top priority and the foundation of the hospital. It is the lifeline of hospital survival, and the focus is on connotation construction.
1. Start with basic qualities and cultivate good qualities and good medical ethics, especially young doctors and young nurses, most of whom are only children, are pampered at home, have poor psychological quality, like to lose their temper, and have a sense of responsibility at work. Not strong, the department found a key point to focus on, and killed him to serve as a warning to others.
2. Pay attention to the quality of the grassroots and improve the comprehensive abilities of young doctors to train general practitioners.
3. Pay attention to the writing of medical documents, starting from the medical record, and following the medical record writing manual of the Department of Health as the guideline. The department director and second-line doctors know the patients under their care well and sign in time after the ward rounds.
4. Pay attention to the rescue of critically ill patients and the diagnosis and treatment of difficult patients. The department director personally handles the rescue of critically ill patients, and the diagnosis and treatment of difficult patients will be discussed within the department within 3 days if the diagnosis is not clear. The diagnosis will not be discussed within the hospital for 1 week.
5. Strengthen link quality management, establish first-diagnosis doctor responsibility system, clear division of responsibilities, division of labor and collaboration, adhere to the system of three ward rounds per day, and second-line doctors have a clear understanding of daily critical patients. Review the admitted patients one by one to eliminate potential risks, strictly implement various operating systems and consultation systems, strengthen communication with patients, sign and write every informed consent form and special examination and treatment agreement, and be responsible for the department at the top and yourself at the bottom. . The occupational control team conducts monthly or quarterly inspections on medical quality and provides penalties and rewards.
5. Don’t relax on medical safety
The department director is the person responsible for safety in the department. He is responsible to the dean at the top and to the comrades at the bottom. The department and the hospital have signed a safety responsibility letter. The department has signed a safety responsibility letter with every comrade. The responsibilities are clear, safety measures are in place, awareness of prevention is enhanced, the medical system and diagnosis and treatment specifications, informed consent forms, and other procedures are implemented in place. Valuable drugs, special drugs and property Dedicated personnel should be kept in custody, and communication between doctors and patients should be strengthened to conduct self-examinations on medical safety every month to nip unsafe factors in the bud and prevent medical accidents from occurring. Reduce and avoid common errors and misdiagnosis disputes.
6. Accelerate talent training
With the progress and development of society, diseases are constantly changing, and knowledge is updated rapidly. Some majors have a lot of cutting-edge knowledge, but because they are at the grassroots level, There are too few opportunities to study abroad, and knowledge is updated slowly. Department directors go out for short-term study or training 1-2 times a year to understand cutting-edge knowledge and develop new businesses. Only then can they be good leaders in the discipline. Doctors at all levels need to strengthen their own learning and work hard. We will focus on three basic trainings to standardize medical practices; select key doctors to go out for further study. To improve professional capabilities, this year we plan to select one doctor and one nurse to learn bronchoscopy and strive to start work in the second half of the year. Each attending physician is required to publish a paper every year.
7. Launch new projects and expand the scope of services
Digestion specialty
1. Strive to complete the esophageal dissection in the gastrointestinal room within 1-2 years Cirrhosis and ligation;
2. Diagnosis and early diagnosis of subclinical hepatic encephalopathy;
3. Early drug intervention to treat cirrhosis;
4. Collaborate with surgeons to perform laparoscopic peritoneal biopsy to improve the accuracy of ascites diagnosis.
Respiratory specialty
1. Carry out pleural biopsy to improve the diagnostic rate of pleural effusion.
2. Chemotherapy + radiotherapy for lung cancer can improve the survival rate of cancer patients.
3. Carry out fiber support and improve the diagnosis rate of respiratory diseases.
4. Focus on the diagnosis and treatment of COPD, asthma, and interstitial pulmonary diseases.
8. Improve the assessment plan to reflect more reward for more work
The department will include medical quality, safety service, medical ethics, and work performance into the assessment. The department will be based on
1. Technical positions;
2. Working years;
3. An assessment plan will be formulated based on the three aspects of work ability, and the allocation will be based on grades of less than 5 years and less than __ years. , Intermediate professional title, one grade;
4. Reward diligence and punish laziness, a. If you refuse to admit a patient without any reason, 30-50 yuan will be deducted for each time found, b. If you quarrel with a patient, regardless of right or wrong, 10-20 yuan will be deducted from the parties concerned, and the bonus of the month will be deducted for those who cause bad influence. 5-10 people will be deducted for one mistake, and the bonus of the month will be deducted for major mistakes. d. In case of disputes and complaints, the director of the department will specifically decide the amount of punishment based on the facts and circumstances. The impact on the reputation of the department will be the bonus of the month. e. In the event of a medical accident, the party concerned shall bear a certain amount of compensation, and the amount will be deducted from the bonus of the month. f. Organize a quality inspection every quarter Comprehensive inspection and evaluation of services, sanitation, etc.
9. Be diligent and frugal, and oppose extravagance and waste
The head nurse will personally take charge of department materials and establish accounts. No one is allowed to borrow or give to others without permission. People, department accounts are clear and published regularly. Only by striving for revenue and reducing expenditure can we be effective.
Internal Medicine Quality Work Plan Sample 3
In order to comprehensively strengthen undergraduate clinical nursing work, deepen professional connotation, expand service areas, and promote the sustainable development of high-quality nursing services, in order to provide patients with comprehensive , full-range, high-quality nursing services. Following the work policy of "focusing on nursing services and developing specialty specialties", with strengthening the quality construction of the nursing team as the core, and focusing on specialties and training, we will provide patients with safe, professional, full-course high-quality nursing services, and improve patients' understanding of nursing. Service satisfaction. The 20__ work plan is specially formulated as follows:
1. Strictly implement various rules and regulations, strengthen nursing quality control, and ensure nursing safety
1. All people participate, and everyone establishes quality management consciousness.
2. A nursing quality control team is established within the department to be familiar with and master the quality evaluation standards. The head nurse will formulate a quality control plan at the beginning of each work, and each quality controller will conduct self-examination according to the plan to ensure that everyone Participate in quality control. At the end of the month, the head nurse organizes an intra-department quality and safety management meeting. Each quality controller reports the inspection results, conducts assessments according to standards, records the assessment results, summarizes and analyzes them, puts forward rectification suggestions for existing problems, and effectively achieves continuous improvement.
3. Further standardize the writing of nursing documents, conduct regular inspections, promptly correct any record deficiencies, organize analysis and discussion, and propose improvement measures.
4. Carry out cause analysis on nursing safety hazards, nursing errors and defects, and nursing complaints every month, draw lessons from them, and propose prevention and improvement measures.
5. Strictly implement the checking system to prevent serious errors and accidents.
6. Conduct routine inspections of department hardware facilities, perform timely repairs if problems are found, and keep equipment performance intact.
7. Regularly check the nursing staff's understanding of the process and scope of critical values, and comprehensively improve the nurses' ability to observe the condition.
8. Pay attention to medical nursing safety education. The head nurse will organize safety education knowledge in the hemodialysis room every month to sound the alarm at all times.
9. Strictly require medical nursing staff to implement various rules and regulations, technical operation procedures, implement the responsibilities of each position, gradually institutionalize various tasks, clarify responsibilities, standardize technology, and establish a long-term mechanism , ensuring that medical quality reaches a new level.
10. Actively report adverse events that occur within the department, analyze and evaluate the adverse events, and propose preventive measures to facilitate future work.
2. Focus on brand building, optimize service processes, and improve nursing effectiveness
1. Nurse etiquette training: comprehensively call on department staff to "practice hard skills internally and build image externally" to create a nurse Beautiful
The "Angel Image Building Project" to create a good professional image, learn the appearance standards, and further standardize the language, service, and behavior of general nurses.
2. "Seamless care" is further standardized: in line with the guiding ideology of "patient needs as the center and patient satisfaction as the goal", we will comprehensively manage all aspects of patient admission, hospitalization and discharge. Refine the content of nursing services, enhance proactive service awareness, and provide patients with continuous, full-process, humanized and seamless nursing services.
3. Strengthen health education for patients, and adopt different education methods according to patients’ educational level and acceptance ability.
4. A dedicated person will organize work break symposiums every month to explain disease-related knowledge to patients and their families, and solicit opinions from patients and family members, effectively improve the medical environment and work style of the hemodialysis room, and understand the patients condition dynamics and improve patient satisfaction.
5. Expand the content of services: Provide personalized and continuous nursing services based on patient needs, and provide patients with more guidance on disease prevention, dietary regulation, psychological care, etc., so that our nursing work can be The inside of the courtyard extends to the outside. Pay attention to communication with patients, pay attention to changes in the patient's condition, perceived needs, psychological reactions, social support, etc., so that patients can experience thoughtful, meticulous, and comprehensive nursing services.
3. Strengthen the management of nosocomial infections and conscientiously carry out disinfection and isolation work
1. Regularly monitor the quality of dialysis water and dialysate every month, and regularly monitor the content of dialysis water and dialysate every quarter. toxin. Test the hardness and residual chlorine of dialysis water every week. All monitoring results are recorded. At the end of the quarter, the director organizes a hospital awareness work meeting to propose continuous improvement measures for existing problems. Reduce the occurrence of hospital infections and ensure patient safety.
2. Strengthen the compliance of hand hygiene among medical staff. Head nurses should conduct regular and standardized training and convert it into an awareness to prevent the occurrence of hospital infections.
3. Strengthen the management of medical waste and strictly comply with the Medical Waste Management Regulations to classify, destroy and transfer medical waste.
4. Strictly implement aseptic operation techniques to prevent nosocomial infections. The implementation rate of one needle and one tube per person for dialysis patients is 100%, and the implementation rate of one person, one bed, one use and one replacement is 100%.
5. Do a good job in disinfection and isolation, keep the water treatment, solution preparation room, treatment room, and dialysis room clean, disinfect on time every day, and do daily cleaning and disinfection maintenance of water machines and dialysis machines. Work. Disinfectants are prepared and used according to regulations, ensuring that the disinfectants are prepared according to needs, quantities, and concentrations, and special test strips are used to detect the concentration every day.
6. All dialysis patients should be regularly tested for hepatitis B, hepatitis C, syphilis and HIV infection in accordance with regulatory requirements. Report problems to the Infectious Disease Control Department in a timely manner.
4. Prevent nursing risks and ensure nursing safety
1. Implement the nursing quality management system, such as the three-check and eight-pair system, the disinfection and isolation system, the handover system, etc., and conscientiously perform all tasks Class work responsibilities, do a good job in five handovers: bedside handover, oral handover, written handover, key handover, and handover of various items.
2. Perform nursing quality management functions, conscientiously implement the nursing adverse event reporting system, analyze nursing errors and defects and the causes of nursing complaints every month, discuss and draw lessons from nursing errors inside and outside the hospital as examples, Propose preventive and improvement measures. For individuals who have the same problem repeatedly, hold them accountable to reduce the occurrence of nursing defects.
3. Strictly implement the verification system and emphasize the implementation of secondary verification to prevent serious errors and accidents. Earnestly implement the patient identification system and standardize safety markings on bedside cards.
4. Standardize the writing of nursing documents and conduct regular analysis of nursing records to reduce safety hazards.
5. Strengthen the management of key patients: such as critically ill patients, high-risk patients, pressure ulcer prevention, special medication, patient pipeline management, and assessment of existing and potential patient risks, etc., and assess various risks as a communication tool. The key points discussed during the succession attracted the attention of each class.
6. Strengthen risk management in key links, such as night shifts, mid-day shifts, holidays, etc. Reasonably arrange shifts, reduce the frequency of shift handovers, reduce loopholes in work, and at the same time pay attention to cultivating nurses' independent spirit.
7. Improve nursing emergency risk plans and improve nurses’ emergency response capabilities.
8. Strengthen communication between doctors and nurses, fully understand the condition, provide dynamic information about the condition, and promptly correct and remind doctors of mistakes and deficiencies in their work.
5. Strengthen the construction of specialist connotation and improve the quality of specialist nursing
1. Pay attention to monthly business learning and nursing rounds. Give full play to the role of specialist nurses and hold specialist knowledge lectures once a month.
2. Simplify the morning collective shift handover and strengthen the content of bedside shift handover. Using the bedside handover time, the head nurse and senior nurses explain the bedside specialist theoretical knowledge on the nursing problems of first-level nursing and critically ill patients, and take effective intervention measures.
3. Organize nurses to study "Emergency Plan", "Operational Skills", "Disease Nursing Routines", "Nursing Regulations", "Graded Nursing", "Nursing Quality Evaluation Standards", etc. in stages, so as to achieve There is planning, implementation, assessment and evaluation.
4. Strengthen the training and assessment of first aid skills, and master the use of first aid drugs and instruments.
6. Strengthen talent management and rationally use human resources
1. Implement flexible scheduling, rationally use human resources according to the patient's condition and actual workload in the department, and provide patients with quality and quantity quality care services.
2. Based on the professional titles and qualifications of nursing staff, implement a hierarchical responsibility system for responsible nurses, such as matching new and old nurses.
3. Give full play to the work enthusiasm of every employee in the department, train specialist nurses and nursing technology teachers, arrange and assign corresponding management work according to different characteristics, and cultivate diversified and multi-level nursing care Talent.
7. Teaching and Research
1. Designate nurses with nurse titles to be responsible for teaching interns, hold regular meetings between interns and their teachers, and listen to the opinions of teachers and interns. opinions to improve the quality of teaching.
2. Check the teaching attitude and sense of responsibility of the teaching teachers from time to time to understand the completion of the internship plan.
3. Before the end of each intern internship, a selection event for outstanding teachers in the department will be organized.
4. Strengthen the cultivation of teaching ability of teachers, create teaching opportunities, and encourage out-of-town learning, further study, and further study.
5. Enhance scientific research awareness, encourage nurses to write nursing papers, and strive to publish 1-2 papers in 20__.
8. Establish a performance appraisal mechanism
Organically combine spiritual incentives with material incentives, embody the principle of more work, more reward, and distribution according to work, break the big pot system, and widen the bonus gap. , Maximize the work enthusiasm of each nurse.
1. Bonus points will be given to nurses who have innovative service measures.
2. Various contents are used as conditions for nurse evaluation and reward: such as hospital-level assessment, implementation of basic nursing care, whether letters of commendation from patients have been received, whether articles have been published, etc.
3. Nurses who have made special contributions to the department will be rewarded with performance points.
Internal Medicine Quality Work Plan Sample 4
1. Recognize the situation clearly, unify our thinking, strengthen our confidence and work hard to complete all tasks
In the new year, we must have a new atmosphere. The hospital must have new characteristics. Faced with the current situation of our hospital, we have put forward higher and more stringent requirements in terms of management, service, and pursuit of quality. The department held a meeting of all department staff to take the situation seriously, unify thinking, establish the image of the department, and establish new ideas. The brand of the hospital starts from itself, with high standards and strict requirements, and establishes the idea that I will be honored when the hospital is prosperous and I will be ashamed of the hospital when it is declining. Although our department is currently facing greater difficulties, the new cooperative medical care has brought us new opportunities and challenges. By relying on We use superb technology and high-quality services to win over patients and strive for a win-win situation. The whole department unites as one, strengthens cohesion, strengthens confidence, and strives to complete the tasks of each project. We firmly believe that there is strong support from leaders at all levels and correct leadership at the hospital and department levels. , and with the concerted efforts of our department staff, our hospital will definitely become a tertiary hospital. Make the people truly assured and satisfied.
2. Transform service concepts and strengthen service awareness
1. Humanized management
New hospital management cannot stay at the original management model and level. It must first Change concepts, constantly learn management experience, improve one's own management level, oppose one word, advocate people-oriented management, carry out humanized services, humanized management, and apply different service methods according to patients at different levels. 20__ Cardiology Work Plan. Strengthen communication among comrades, strengthen communication between doctors and patients, nurses and patients, and doctors and nurses. Comrades at all levels dare to catch and manage, and do not want to be good guys. The department promotes integrity and makes the department a united, hard-working and positive team.
2. Improvement of service measures
① Warm reception for newly admitted patients.
②Preach carefully and carefully.
③Promptly handle new patients and strive to handle them correctly within 30 minutes.
④Critical patients are dealt with immediately and communication is in place.
⑤The doctor in charge and the nurse in charge are responsible for escorting critically ill patients for examination.
⑥Medical staff must keep the ward clean, bright and comfortable.
⑦ Completely change the concept, transform the service into hotel-style, and completely eliminate the phenomenon of raw, cold, hard and no response.
⑧Send patients to the ward when they are discharged, and repeatedly explain the discharge precautions.
3. Improve various rules and regulations and establish various management organizations
In accordance with the annual activity requirements of hospital management and hospital arrangements, be familiar with the core system and ensure that everyone has a copy of the core system.
The department has established ① medical quality management team ② medical safety team ③ combined treatment management team ④ first aid emergency team ⑤ medical record management team ⑥ hospital infection control team ⑦ single disease quality management team, the department director is fully responsible, and the nurses The leader actively cooperates, and everyone performs their duties and does their job well.
4. Medical Quality
Hospital quality is the top priority and the foundation of the hospital. It is the lifeline of hospital survival, and the focus is on connotation construction.
1. Start with basic qualities, cultivate good qualities and good medical ethics, and put an end to pampering, poor psychological quality, irritability, and weak sense of work responsibility, and focus on supervision by the department.
2. Focus on quality at the grassroots level, cultivate doctors’ comprehensive capabilities, and improve general practitioners’ interprofessional diagnosis and treatment capabilities.
3. When writing medical documents, start with medical records, follow the Department of Health’s medical record writing manual as a guideline, be aware of the patients under your care, and write and sign in a timely manner after ward rounds.
4. Pay attention to the rescue of critically ill patients and the diagnosis and treatment of difficult patients. The rescue of critically ill patients and the diagnosis and treatment of difficult patients should be discussed and studied by the general department once a week. If the diagnosis is not clear, it will be discussed in the internal medicine department on the 1st and 3rd. If the diagnosis is unclear, please discuss it in the hospital.
5. Strengthen link quality management, establish first-diagnosis doctor responsibility system, clear division of responsibilities, division of labor and collaboration, adhere to the three-day ward rounds system, and be aware of daily critical patients and newly admitted patients Review them one by one to eliminate potential risks, strictly enforce various operating systems and consultation systems, strengthen communication with patients, sign and write every informed consent form and special examination and treatment agreement, and be responsible for the department at the top and the work plan for yourself at the bottom. .
5. Don’t relax on medical safety
The department director is the person responsible for safety in the department. He is responsible to the dean at the top and to the comrades in the department at the bottom. The department has signed safety responsibilities with each comrade. The written form, clear responsibilities, safety measures in place, enhanced awareness of prevention, conscientious implementation of the medical system, diagnosis and treatment specifications, informed consent, and other procedures are in place. Valuable drugs, special drugs and property must be kept by dedicated personnel, and communication between doctors and patients must be strengthened. , conduct a self-examination on medical safety every month to nip unsafe factors in the bud and prevent medical accidents from occurring. Reduce and avoid common errors and misdiagnosis disputes.
6. Accelerate talent training
With the progress and development of society, diseases are constantly changing, and knowledge is updated rapidly. I have a lot of cutting-edge professional knowledge, but because I am at the grassroots level, There are too few opportunities to study abroad, and knowledge is updated slowly. The backbone of the department goes out for short-term study or training 1-2 times a year. Only by understanding cutting-edge knowledge and developing new business can they do a good job in the subject and keep up with the pace. Doctors at all levels need to strengthen Self-study, pay close attention to the three basic training, standardize medical behavior; select key doctors to go out for further study. To improve professional capabilities, this year we plan to send one doctor and one nurse to study clinical cardiology and cardiac interventional medicine, and strive to fully carry out cardiac interventional work in the second half of the year.
7. Launch new projects and expand service scope
1. Carry out coronary angiography to improve the diagnosis of coronary heart disease patients and increase the detection rate of coronary heart disease patients.
2. Carry out percutaneous transluminal coronary angioplasty and actively treat patients when conditions permit.
3. Carry out permanent pacemaker implantation.
4. Train department staff, run the team, and strive to carry out emergency PCI in the second half of the year.
8. Improve the assessment plan to reflect more reward for more work
The department will include medical quality, safety service, medical ethics, and work performance into the assessment. Department press:
p>
1. Technical position;
2. Working years;
3. Develop an assessment plan based on the three aspects of work ability;
4. Award Diligence punishes laziness; a. Eliminate unreasonable shirk and rejection of patients. b. Avoid any quarrels with patients, whether right or wrong. c. Eliminate mistakes, conduct full-discussion discussions after major mistakes, and carry out criticism and self-criticism. d. Reduce the number of disputes and complaints. 20__ Department of Cardiology work plan. e. Avoid medical accidents and strengthen doctor-patient and nurse-patient communication. f. Organize a comprehensive inspection and evaluation of service quality and sanitation every quarter.
9. Be diligent and frugal, and oppose extravagance and waste
The head nurse will personally take charge of department materials and establish accounts. No one is allowed to borrow or give to others without permission. People, department accounts are clear and published regularly. Only by striving for revenue and reducing expenditure can we be effective.
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