In order to ensure that things or work are carried out in a scientific and orderly manner, you will usually be asked to formulate a program in advance, which is a detailed process of solving a problem or a project or a subject. So what problems need to pay attention to the development of the program? The following is my carefully organized reception program 5, for reference only, welcome to read.
Reception program Part 1First, the preparatory work before the meeting
1, the organization of the conference team, clear work responsibilities. Large-scale meetings will also develop a detailed program of conference services.
2, issued a notice of meeting. Including the name of the meeting, content, duration, time, location, scope of participants.
3, print the meeting schedule, organize the meeting program, develop notes.
4, large-scale meeting to organize and put forward the group convener, the location of the discussion.
5, large meetings to print the meeting credentials. Such as attendance cards, attendance cards, work permits, invitations and so on.
6, venue layout, venue layout to fully reflect the atmosphere of the meeting.
(1) hanging signs, emblems, flags Den.
(2) set up the podium, the implementation of the podium leadership, arrangement of seating, set up the speaker's seat, visit the seat sign, microphone, and to ensure that the acoustics.
(3) Determine the form of table placement, clear division of the session area, and make the participants clear.
(4) Ensure that lighting, ventilation, audio, video, air-conditioning equipment is complete and effective.
(5) Place appropriate flowers.
7, late service work. Large meetings should make detailed arrangements for the participants of the accommodation, car, health care, culture and entertainment, safety and security.
8, do a good job of conference speeches, voting, awards, collective photo phase and other aspects of the preparatory work.
9, pre-conference inspection or report to the leadership of the preparatory work.
Second, the conference organization and services
1, the conference staff to arrive at the venue one hour in advance, repeatedly check the readiness of the venue.
2, to improve the meeting sign-in, distribution of materials.
3, the realization of the podium leaders, speakers are present.
4, according to the booking program to organize the participants from the front to the back of this seat.
5, maintain good order. Five minutes before the start of the meeting, close the door to the venue, the participants seated ready, unrelated personnel to leave the venue; turn off cell phones during the meeting, generally not allowed to find people, unrelated personnel are not allowed to enter the venue.
6, do a good job of meeting records, write a good meeting brief.
7, the organization of photography.
8, for the participants to book cars, boats, air tickets and so on.
Reception program Part 2
First, check the time:
20xx October 23 (Friday) morning
Second, check the content:
home appliances to the countryside work organization and deployment, home appliances to the countryside work supervision, home appliances to the countryside subsidy review and payment and the implementation of protection policies.
Third, the inspectors
Zhao Xianren, member of the party group of the General Organization for Supply and Marketing (GOSM), deputy director of the Council
Kong Peicong, deputy director of the Economic Development and Reform Department of the GOSM
Fei Quanfa, director of the Policy Coordination Division of the Ministry of Commerce
Gao Jianzhong, director of the Supervision and Sampling Division of the Product Quality Supervision Department of the General Administration of Quality Supervision and Inspection (GAIQ)
Wang Li, the National Committee of National Standardization (NCNSC), the Ministry of Industry and Standards, the Department of Electrical and Consumer Goods. Director, Electrical Appliances and Consumer Goods Division, Department II, Industrial Standards
Zhao Weiquan, Director, Economic Development and Reform Department, General Organization for Supply and Marketing (GOSM)
Yao Chaoying, Deputy Director of the General Office of the Provincial Government
Zhao Yinyu, Deputy Director of the Commerce Department
Han Zhonglin, Deputy Director of the Finance Department
Zhang Hongbin, Deputy Inspector of the Finance Department
Liu Xiaoqi, Deputy Director of the Provincial Supply and Marketing Cooperative
.Fourth, accompanied by
The proposed municipal government in charge of the leadership, the municipal government in charge of the Secretary General, the Municipal Bureau of Commerce and Trade, Finance Bureau, Supply and Marketing Bureau, Quality Supervision Bureau of the main responsible comrades to participate.
V. Itinerary:
08:15 Xi'an accompanied by inspectors in the Sofitel Hotel collection, and asked the municipal government to meet the inspection team.
08:30 Xi'an accompanied by a unified van to Yanliang.
09:50 Arrived at Yanliang District, by Yanliang District Government Governor, the competent deputy governor and relevant departments in charge of the high-speed exit waiting in advance.
10:00 Go to Telly Home Appliances Co. for inspection.
10:20 Go to Wanhui (Xuefeng) Home Appliance Merchants to check.
10:40 Proceed to the conference room of Xifei Hotel for a discussion. The deputy mayor in charge is to be asked to preside over the mayor of Yanliang District, Haier company responsible for reporting on the work of home appliances to the countryside respectively.
11:40 Dinner at the Xifei Hotel
Six, the division of work:
(a) The General Office of the Municipal Government is responsible for checking the activities of the organization and coordination work and checking the car arrangements, notify the relevant departments, contact Xi'an Television, Xi'an Daily News, Xi'an Evening News.
(b) The Municipal Bureau of Commerce and Trade and the Municipal Bureau of Finance are responsible for the preparation of the report on the work of Xi'an household appliances to the countryside.
(C) Yanliang District Government is responsible for the district home appliances to the countryside work report materials, arrangements for the symposium work and meals.
Reception Program Part 3
At present, the XXX scenic area has entered the forest fire warning period, coupled with the arrival of the May Day holiday, the XXX scenic area will usher in a large number of recreational vacation tourists and self-driving vehicles, forest fire situation is very serious. In order to improve the scenic area during the May Day holiday tourism safety reception and forest fire prevention work, to ensure that tourists, workers personal and property safety and scenic area safety, to achieve "safety, order, quality, efficiency" four unified goals, especially the development of this program.
First, the organization
In order to effectively strengthen the XXX scenic spot 20xx May Day holiday tourism safety reception during the leadership of the work, the establishment of tourism reception safety work leading group.
The leading group is responsible for the overall organization and coordination of the work of the scenic area during the holiday and supervision and inspection, set up an office in the management office of the protection of the management section, XXX is responsible for the day-to-day work. Leaders and duty personnel to implement 24-hour duty system, during the long vacation leading group members must ensure that communication tools 24 hours a day. Scenic area of the operating units should also set up a corresponding tourism reception working group, the development of reception and response to emergencies in the emergency program, the implementation of duty personnel and shift leader, the relevant responsible personnel must adhere to the work position, strict duty discipline.
Second, the focus of work and measures
Effectively ensure that the scenic area of forest fire safety, to assist the relevant departments and scenic area of the county operating companies to improve the scenic road traffic safety, special equipment and recreational projects and facilities safety, food hygiene and safety and personal property safety of the personnel; effectively improve the scenic area of the quality of service, to ensure that the scenic area of the environment is beautiful, excellent order, quality of service, and to establish a good XXX National Forest Park good internal and external image.
(a) pre-holiday safety inspection. XXX on April 29 to carry out the scenic area security risks of large-scale investigation, the contents of the investigation, including forest fire prevention, road traffic, recreational facilities and equipment, special equipment, food safety and fire safety.
(B) scenic forest fire safety
1, the implementation of forest fire prevention responsibility. XXX is responsible for further improving the scenic forest fire prevention plan. XXX is responsible for the scenic area ranger patrol work; scenic area of the operating units are responsible for their respective areas of the ranger patrol work.
2, to carry out forest fire prevention publicity. XXX mobilized publicity car in the scenic area to carry out forest fire patrol publicity; XXX company is responsible for the scenic area to the gate of the tourists into the mountains issued by the forest fire prevention reminder card; the operating units are responsible for the guests to forest fire prevention publicity, the front desk and guest rooms placed in the forest fire prevention warning card, to ensure that the awareness of forest fire prevention in the hearts of the people.
3, strengthen the patrol team construction. The first is to enrich the forest guard team. Each business unit is responsible for the area under its jurisdiction to patrol the task of specific decomposition of the implementation of each ranger, signed the patrol responsibility, a clear division of the scope of responsibility to ensure that each corner is responsible for someone. The second is to enrich the emergency firefighting team. Enrich the scenic area of eight emergency fire fighting detachment, *** counted 135 people, of which XXXXXX company detachment of 47 people, XXX detachment of 20 people, XXX detachment of 11 people, XXX detachment of 22 people, XXX hotel detachment of 8 people, XXX hunting ground detachment of 5 people, XXX12 people, XXX10 people, respectively, supporting the improvement of the corresponding fire-fighting tools and materials, XXX is responsible for the coordination of arrangements for the fight matters! The first step is to make sure that you are ready and able to fight and win the battle.
4, strengthen the wildfire control. XXX company is responsible for the scenic area in the gate, XXX tent camping area, XXX camping area, XXX reception center, XXX and the prairie and other important road, focusing on preventing tourists and villagers of wildfire behavior. Post the "Fire Prohibition Order" in a conspicuous position to warn the people entering the mountains; set up forest fire checking post cards at the front gate ticket office, back gate ticket office, XX and important intersections of the scenic area; set up one fire deposit box at each ticket point of the scenic area gate to save lighters, matches and other sources of ignition for the tourists entering the mountains; prohibit the sale of lighters, matches and other fire sources of ignition at all the hotels and the XXX Nongjiale. Prohibit the use of wildfire, see the smoke must be checked, see the fire must be investigated.
5, enrich the fire prevention material reserves. XXX is responsible for mobilizing the forest fire propaganda vehicle X (including XXX company X), equipped with pumping water pumps X, high-energy water gun X, wind extinguishers XX, chainsaw XX, iron broom XX, machete XX, fire bombs X, X sets of forest fire prevention combination of tools; scenic spots are responsible for the operation of the unit with all the corresponding fire fighting materials to ensure that the preparation of no danger.
6.
6, strengthen the duty inspection system. XXX, the scenic area of the operating units to implement a 24-hour duty system, the leader of the shift on-site command, on-duty personnel to stand by, the emergency response team focused on standby to maintain
communication smooth, information flow. Once the fire fire, immediately start the forest fire emergency plan, mobilize the scenic emergency fire fighting team to fight.
(C) road traffic safety smooth. By the county XXX company is responsible for. Develop and improve the traffic work plan, the implementation of personnel and materials, to ensure that the road traffic safety during the festival, smooth.
(4) tourism market business order maintenance. By the XXX Township Industrial and Commercial Institute is responsible for, XXX and XXX company with. Strengthen the market inspection, seriously do a good job in the scenic area market management, strictly prohibit bullying, short catty, tail peddling, selling counterfeit and shoddy goods, fraudulent tourists and other violations, further standardize the horse rental business activities, crack down on the "wild horse" unlicensed operation, prohibit soliciting and ripping off customers, inflating the market price and unhealthy competition, and make every effort to maintain good The tourism market order.
(E) recreational facilities safety. The amusement project operating units must be arranged before April 29 professionals on the operation of facilities and equipment for a comprehensive and thorough inspection, maintenance, elimination of hidden dangers, does not meet the safety requirements to be closed for rectification, where the annual inspection should not be annual inspection of the amusement project shall not be open for business; to formulate a practicable safety contingency plan, amusement parks should be set up to obvious amusement instructions, informing the relevant amusement project operating procedures and Risk factors, and effectively strengthen the safety management of tourists during the amusement, in a timely manner in the amusement activities inadvertently injured tourists to provide assistance, and properly deal with related matters.
(6) Special equipment, fire and food safety. The operating units should focus on special equipment safety, fire safety and drinking water and other food safety management. Strictly prohibit the sale of wild animals, wild mushrooms and expired, spoiled food for tourists to eat, to prevent food poisoning.
Third, the management office duty arrangement (see attached)
Reception program Part 4First, the guiding ideology
Comprehensively implement the Party's "18th National Congress", the 18th Third and Fourth Plenary Session of the spirit, in accordance with the State Council to determine the "well-organized, well-arranged, Implementation of the responsibility to strengthen coordination" policy, with a highly responsible spirit for the people, and effectively do a good job of preparation, to achieve "safety, order, quality, efficiency" four unified. Holiday tourism work objectives.
Second, the organization and leadership
In order to strengthen the organization and leadership of the holiday tourism work, the study, decided to set up the 20xx spring holiday tourism reception work leading group. Leading group members are as follows:
Leader: Li Chao, Director of the Management Committee
Standing Deputy Leader: Xu Buchao, Secretary of the Party Committee of the scenic area
Deputy Leader: Zhou Chengqian, Deputy Secretary of the Party Committee of the scenic area, Deputy Director of the Management Committee
Gong Xiaoyi, Deputy Director of the Management Committee
Shi Lei, Deputy Director of the Management Committee
Zhang Yongqiang, Deputy Director of the Management Committee Director
Deng Linlin, Deputy Director of the Management Committee
Zhao Hucheng, Secretary of the Discipline Inspection Committee of the Scenic Area
Members: Xu Detian, Director of the Bureau of Finance, Deputy Secretary of the Party Committee of the Huaguo Mountain Scenic Area, Deputy Director of the Management Office
Jiang Songqing, Director of the Bureau of Tourism Development
Ma Libing, Director of the Office
Wang Shanjing, Chairman of the labor union
Miao Minghui, Director of Science and Economic Development Bureau. Minghui, Director of Science and Technology and Economic Development Bureau, Director of Safety Supervision Bureau
Wu Yuling, Director of Social Affairs Bureau
Zhu Dongliang, Secretary of the Party Committee of the Organ and Director of the Management Office of the Fishery Bay Scenic Area
Xu Hengxi, Secretary of the Party and Work Committee of the Yuntai Street
Jiang Yao Kainan, Director of the Yuntai Forestry Farm
Pang Shijun, Director of the Chaoyang Forestry Farm
Lei Bin, Secretary of the Party Committee of the Scenic Area Public Security Bureau. Scenic area public security bureau party secretary, director
Bao Jianrong, scenic area of the brigade brigade captain
Li Hongru, scenic area of the industrial and commercial branch of the director
Leading group set up an office and a working group responsible for the day-to-day work, the office is located in the Tourism Development Bureau, the Office of the Director of the Office of Comrade Xiaoyi Gong, responsible for organizing and coordinating the work.
Third, the key work and related requirements
(a) to strengthen tourism safety
1. Strengthen safety education and guidance. The units should adhere to the "no safety without tourism" as a guide to the majority of tourists in a highly responsible attitude, in view of the "Spring Festival" holiday tourism characteristics, to strengthen the front-line service personnel and travel agencies, tour guides, safety education, improve safety awareness, the implementation of the safety responsibility. Safety responsibility, enhance the knowledge of emergencies and the ability to deal with them; strengthen the security of the tourism team, improve the security level of prevention and control to ensure the safety of team travel.
2. Strengthen the early warning prevention and emergency disposal preparation. The relevant departments to further strengthen the collaboration, do a good job of monitoring and early warning, information communication and travel tips, in a timely manner, traffic congestion, disaster weather and other risks that may affect the travel of the potential for tips and warnings. The units should seriously develop emergency plans, improve the emergency response mechanism, strengthen the emergency duty, enhance emergency response capabilities to ensure timely and effective response to all types of emergencies.
3. Strengthen the safety supervision of key links. The units should strengthen supervision and inspection, especially on excursion rides, tourist passenger vehicles, catering establishments, safety facilities, slippery and dangerous road dynamic safety inspection, timely elimination of all kinds of safety hazards, and enhance the ability to ensure safety. The relevant units should be based on their own characteristics, the timely development of special security work plan, security facilities to be fully equipped with adequate emergency evacuation channels to be unobstructed, to do a plan, preventive, preparedness, in the event of emergencies can be properly resettled, and reported to the relevant departments in a timely manner.
4. Strengthen fire safety management. The units should effectively implement the fire safety responsibility system, improve the fire safety training for firefighters, firefighting drills, to ensure that the fire facilities and equipment is intact and effective, safe evacuation routes are unobstructed, and make up for the fire safety gaps in a timely manner. The township field to strengthen the forest fire prevention work and mountaineering wild tour management, do a good job of wild emergency rescue plan development and improvement of work, require ecological rangers to strictly handle the mountain passes, strictly check the fire, strictly check into the mountain personnel, to eliminate forest fires and tourists wild tour lost events.
(2) standardize the holiday tourism market order
1. Strengthen coordination and cooperation, carry out joint law enforcement. The units should continue to strengthen the regulation and guidance of the holiday tourism market, to ensure that the tourism market environment is harmonious, civilized and orderly. Tourists are more concentrated in the Huaguo Mountain scenic area, the fishing bay scenic tourist environment and order to focus on governance, increase market rectification efforts, give full play to the advantages of the joint law enforcement team.
2. The tourism units honest and trustworthy, improve service quality. The tourism organizations to carry out honest and trustworthy, quality service activities, standardize tourism business behavior, improve the quality of holiday tourism services, to put an end to unlicensed, bullying and ripping off customers, etc., to guide the development of civilized service, to put an end to the tailing touting, shopping fraud, forceful buying and selling, illegal occupation of the road, asking for tips and other illegal and illicit behaviors, to purify the tourism consumption environment, improve the quality of tourism services, and effectively ensure the legitimate rights and interests of tourists, and improve the Tourist satisfaction.
3. Improvement and standardization of scenic spots complaint signs, the establishment of emergency work mechanism to deal with complaints. Announced to the public tourism complaints phone, and sent familiar with the business of the personnel on duty, ready to accept complaints from tourists, the disposal of tourism complaints in the emergency should be rapid and effective procedures to simplify the implementation of key units of key supervision.
(C) to improve the standardized management of tourism
The leading group of members of the unit should bear in mind the purpose of the service, enhance the sense of responsibility and the overall concept of the scientific coordination of the Spring Festival holiday reception work. In accordance with the characteristics of tourism activities during the Spring Festival, in the public **** services, information dissemination, statistical forecasting, publicity and promotion, consumer guidance, system security, etc., targeted to improve the level of management, coordination, service level, to promote the economic and social benefits of the Spring Festival holiday double enhancement.
The publicity department should pay attention to the news and publicity work of the holiday tourism, mainly positive publicity, publicity and reporting on the holiday tourism market during the Spring Festival, rational consumption of tourists and civilized tourism, to create a happy and peaceful holiday tourism atmosphere.
(D) timely handling of emergencies and report all kinds of information
1, seriously complete the statistical reporting of tourism reception
The scenic spots should be set up during the Spring Festival period is responsible for the reception of data statistics, on February 24, 20xx 18:00 to the leading group office to report scenic spots before the Spring Festival reception table; will be the unit of the Spring Festival period Tourism work to form a comprehensive text material and February 26, 20xx before 18:00 to report (material content should include: the basic situation, the main work, safety production, tourism reception characteristics and analysis, typical examples during the holiday, problems and recommendations, the next step of the work intends to do, etc.).
2, seriously do a good job of emergency duty work and emergency reporting
The relevant units should continue to improve the holiday safety emergency work mechanism, duty personnel should be on duty 24 hours a day to ensure that communication is smooth; the emergence of major situations, accidents and the need to coordinate the solution of the problem, we must promptly report to the Office of the leading group of tourism reception work.
Please the relevant units of the Spring Festival duty table and the scenic spots holiday tourism statistics staff name and cell phone number, in February 16 before the end of the day to the leading group office.
Contact: Xu Bing
Contact phone (fax): 85726627
Email: xxxxxxxxxxxx
Reception Program Part 5Customer Visit Reception Program
Copy
Name Customer Visit Reception Program Controlled Status
No.
Execution Dept. Supervision department examination department
I. Purpose
In order to promote the company's public **** relations, to expand the effect of publicity, the company's ad hoc reception department, reception of customers from all over the country to visit the company.
Second, the customer visit classification
The customers who come to visit our company can be roughly divided into four kinds, the specific content of the following table.
Customer classification customer description
General customers temporarily decided to visit the company due to business needs
Important customers and the company has been very frequent business contacts, the purpose of the visit is to learn about the company's new products, production bases, or to the company's learning management experience and exchanges, in order to further expand the cooperation
Large customers are important to the company's Partners, in order to carry out strategic alliances or study the company's production and management, especially to visit the company, research
Institutions and organizations, schools or social groups agreed to visit the company, or government officials, celebrities, and domestic and foreign major enterprises to visit the company's approval
Three, the reception
1.
1. General customers
5 people below the customer group, in principle, the company does not receive, and does not send special personnel to follow the explanation, the company's important production plant can not visit.
2. Important customers
(1) customers need to apply for an appointment 5 days in advance, and fill out the reservation application form (the following table), and then the reception department is responsible for arranging specialized personnel to accompany and explain.
Appointment visit application form
Name of visiting customer Visit time
Number of visitors Contact person
Content to be visited □ Factory
□ Production workshop
□ Logistic center
□ Technology center
□ R&D center
□ Finished goods center
□ Marketing Center
□ Experiment Center
□ Others
Company's approval of the person in charge
Visiting Certificate □ Factory x
□ Production Workshop x
□ Logistics Center x
□ Technology Center x
□ R&D Center x
□ Finished Product Center x
< p> □Marketing Center×□Experimental Center×
□Other×
Note: For the company is not allowed to visit the place, please explain, do not issue a visitor's pass
(2) Hospitality
All the visiting groups that can be accommodated in the meeting room will be entertained with refreshments, and a souvenir will be issued to the company.
3. large customers
(1) reception department in the company received information from the relevant departments, it is necessary to prepare for the reception in advance.
(2) The reception department carefully analyzes the purpose and needs of the important customers who visit us and rehearses the explanation in advance.
(3) When visiting, they are entertained with pastries, coffee, cold drinks, or other means of hospitality as notified by the company, and accompanied by senior company personnel.
(4) The reception department should also prepare the company's important leaders and big customers for lunch or dinner at the same time.
4. Organizations
(1) If it is a school, the reception department is responsible for the unification, assigned to accompany and explain.
(2) If the government officials or celebrities, the reception department is responsible for the visit to explain the other matters to the administrative department to deal with.
Fourth, visit requirements
1. Reception staff should first visit the program reported to the relevant departments for the visit voucher, no voucher, no one shall visit.
2. Without the approval of the visitors, all refused to visit, unauthorized visitors led visitors, according to the leakage of business secrets.
3. Visitors in addition to the special permission, all thank you for taking pictures, and accompanied by a visit to the person euphemistically explained.
Preparation Date Review Date Approval Date
Revision Mark Revision Number Revision Date