Shop staff code 1
Chapter I attendance system
First, all business personnel must conscientiously abide by the work and rest time, on time to and from work, are not allowed to be late, leave early.
Second, all business personnel must report to the company to work.
Third, for business, for personal reasons can not go to work, the implementation of written leave system.
1. Leave of absence must be signed by the general manager to take effect
2. Special circumstances are too late to take leave in writing, can not go to work, should be reported to the head, and then make up for the leave of absence procedures.
3. The office should strengthen the management of attendance, all staff should seriously fulfill the written leave system, leave procedures to the office to stay in check.
Chapter II salesman management regulations
Salesman is the life of the company, in order to fully mobilize the enthusiasm of the company's business personnel, the development of the conditions, as follows:
A probationary period of the management conditions of the salesman
1. The new salesman to the company's official report to the original ID card, the original certificate of graduation, a copy of the ID card, a copy of the diploma, a resume, a personal resume, and a copy of the certificate of graduation, a copy of the certificate of graduation. copy, 1 personal resume.
2. salesman to the post, the company unified arrangements to participate in pre-job training, each salesman needs to pass the basic training before the official start.
3. In order to familiarize the new salesman with the company's business as soon as possible, the company's new salesman to take the base salary + no fixed + bonus payroll system, to encourage salesmen to boldly expand the scope of business.
4. New salesman probationary period is generally 3 months, the company will be based on the actual situation from the salesman's sense of responsibility, business ability and the contribution of the company's three aspects of the assessment of the salesman. The general manager will decide the time for the salesman to be regularized. After 3 months of probationary period, the new salesman still can not pass the business assessment to do automatic separation processing. (The company will appropriately relax the conditions of strong sense of responsibility but weak business ability)
Second, the formal contract period salesman management conditions
1. salesman basic salary = base salary + commission + bonuses
2. base salary calculation method
The business manager has the responsibility to help other salesmen to improve their business ability and solve the problems encountered in the work. As the leadership and management of the entire business department will affect the amount of personal business.
Third, in line with the principle of doing more with less, for business expenses, need to fill out the application form in advance, indicating the purpose and approved by the company manager. Reimbursement, the original voucher must be signed by the manager, the operator of more than two people and attach a list. Reimbursement will be made after approval by the financial department. Business expenses incurred in the month must be settled in the same month.
Fourth, to improve the cohesion of the company, promote the spirit of the company's employees to help each other
The company will be a monthly basis out of the strong sense of responsibility, good performance of the outstanding salesman, cumulative three months can enjoy? Gold medal salesman? Title. Become? Gold medal salesman? In addition to the qualification of leading the team, there are monthly bonuses and year-end awards.
The third chapter of the salesman's daily behavior
First, in the company, should strictly abide by the company's rules and regulations, and obey the command of superiors.
Second, we must establish a party system to announce the performance of the day, including the district, the number of customers visited, the number of customers closed, etc., need to put forward questions, suggestions and market dynamics feedback for discussion. Promote better work. At the same time, to arrange the next day's work and be prepared.
Third, strictly abide by the work time, do not be late, do not leave early. After the off-duty time, you must organize the items off work.
Fourth, during the work period should work seriously, not allowed to string post chat and loud noise in the work area, shall not hinder others to carry out business work, shall not leave the workstation without authorization, can not read books, newspapers and magazines that have nothing to do with the work of the business.
V. When working, do not make non-business calls, and should try to shorten the time when receiving non-business calls.
Six, must fulfill the confidentiality of the company's confidentiality, important information on the business of the duty of confidentiality, shall not disclose the company's business and marketing information to others. Do not inquire, do not disseminate and I have nothing to do, should not inquire should not disseminate matters.
VII, the company shall not be used for private information, equipment, equipment, such as the need to carry out to be approved.
VIII, unrelated to the work of the private property shall not be brought into the company, the workplace is not authorized to carry out all kinds of recreational activities.
IX, personal borrowed tools, items must be properly stored, and shall not be arbitrarily disassembled or modified. If there is a failure to declare to the superior in a timely manner.
X. No operator shall not operate the company's equipment, apparatus, etc. without qualifications.
xi. Guests should be booked in principle, and in the designated place to receive. Non-staff shall not enter the workplace without permission.
XII, the company staff and the company outside the personnel, must be polite, civilized language, do not speak foul language, dirty words. Colleagues should get along with each other, mutual solidarity, help.
Thirteen, employees should dress to reflect the principle of good spirit. Male staff dress should be clean and neat, prohibit wearing slippers, undershirts, track pants. Female staff should dress generously and decently, no heavy makeup, not allowed to wear a single camisole, sandals.
Fourteen, always pay attention to keep the surrounding environment clean, do not spit, do not throw confetti cigarette butts, do not scribble. Rain gear, rain shoes are placed in the provisions of the storage.
xv. Eating, drinking, and smoking are not allowed except at designated places and times.
XVI, saving water, electricity, office supplies. Safe use of electricity, care of lamps, sockets, switches and other circuit facilities. Not allowed to privately remove, move and pull the line. If there is damage, you must notify the property office for replacement and repair.
seventeen, must comply with the rules of electricity (off before work to turn off the computer, clean up the tank, cut off the power supply)
eighteen, all the equipment, appliances, etc., must be kept in a normal state of safe operation.
xix, the occurrence of infectious diseases immediately report
Chapter IV business operations code of conduct
In order to improve the quality of business personnel, standardize the management, prevention and cure, specially formulated for the company's business personnel business operations code of conduct.
I. ? Four to do?
1. Do keep secrets, do not disclose prices and other secrets to customers and competitors.
2. To achieve smooth communication, do not turn off the phone or lose contact for no reason.
3. To be reimbursed according to the facts, not to hide the trip, not to conceal the cost.
4. To care for public property, do not damage the company's goods.
Second, the business notes
(a) the user inquiries or quotations Note:
1. Business personnel to contact the customer, strictly in accordance with the company's published prices to the customer quotes, and records for the record (including the time of the quote, the name of the customer, the price quoted, etc.).
2. Business personnel are responsible for quoting prices to customers in their own jurisdictions, and if they receive inquiries from users in other regions, they must be conveyed to the supervisor.
(B) information collection notes:
1. Communicate with customers to fully understand the customer's current state of decoration, and procurement channels, the establishment of customer data files at all levels, to maintain two-way communication.
2. Difficulties and problems encountered in the course of business operations, feedback should be timely, accurate and comprehensive.
3. Consolidate the original customer at the same time, we must actively investigate the market demand situation and development trend, collect new information, open up new markets.
4. Do a good job of marketing log, the requirements of a clear and specific, timely reporting and submission to the company
5. Regularly collate and analyze market information on a monthly basis, put forward comments and suggestions in writing back to the company
(C) the signing of the contract notes:
1. Before signing the contract, to understand the customer / merchant creditworthiness, credit investigation, and effectively prevent the risk of capital. Capital risk.
2. When signing the contract, the business personnel to fill in the provisions of the contract text to carefully scrutinize the content of the contract text, fill in the perfect item by item, shall not be altered, in strict accordance with the "Contract Law" and the company's "Contract Management Measures Implementing Rules," and sign the seal of approval, the violators, depending on the severity of the case to be punished.
3. Contract text using the company's standard contract.
(D) the payment of funds Note:
1. Business personnel in the contract or order signed, should be strictly in accordance with the agreed payment, not to make things difficult for customers, deliberately default on payment.
2. Business personnel due to work errors caused by the loss of funds or fraud, bear the full amount of the loss, with the customer fraud company payments, misappropriation of the company's payments and other behaviors, the company will pursue its legal responsibility.
(E) and customer interaction process, be sure to adhere to the principle of maintaining the interests of the company.
Third, the point of daily management notes
Daily management:
1. Business personnel must strictly abide by the company's labor discipline, in the company's personnel to implement the company's work and rest time; point of personnel can be based on the characteristics of the region to develop the point of the work and rest time, but to be reported to the company for the record, the daily work of the supervisor of the arrangements. The resident personnel shall not go out at night without business needs, such as business needs to go out must be approved by the resident supervisor above the leadership.
2. Every day according to the duty schedule to arrange personnel on duty, by the duty officer is responsible for the health of the station cleaning and food arrangements, always maintain a clean and tidy office environment.
3. The station's public **** goods and personal belongings placed neatly such as man-made damage to public property and the original facilities of the rental housing, at the price of compensation.
4. Resident personnel should have a sense of precaution and security when going out, should do their own protection work to prevent accidents.
5. The station computer by the housekeeping and use, in the use of computers at the same time to do a good job of maintenance, maintenance and management.
6. The station telephone and fax only for business, not for private use of the phone, the station housekeeping and supervisor is responsible for the management.
7. Customer visits, polite reception, and will be a variety of information collection, to prevent the leakage of company secrets.
Shop Employee Code 2
Article 1 In order to regulate the behavior of the company and employees, to safeguard the legitimate rights and interests of both the company and the employees, according to the provisions of the labor law and its supporting regulations, rules and regulations, combined with the actual situation of the company, the formulation of these rules and regulations.
Article 2 These rules and regulations shall apply to all employees of the company, including managers and ordinary employees; employees in special positions are subject to other provisions.
Article 3 Employees have the right to obtain labor remuneration, rest and vacation, labor safety and health protection, social insurance and welfare, and other labor rights, and at the same time should fulfill the labor obligations to complete the labor task, abide by the rules and regulations and professional ethics.
Article 4 The company has the obligations to pay the employees' labor remuneration and protect their legitimate labor rights and interests, and at the same time enjoys the right to make production and management decisions, labor and personnel management, wage distribution, and the right to formulate rules and regulations according to law.
Article 5 The principle of equality between men and women and nationalities shall be implemented in the recruitment of employees, and special provisions on gender and nationality for special types of work or positions shall apply as far as they are concerned.
Article 6 The recruitment of employees shall be based on the principle of comprehensive assessment and selection of the best employees, and employees who do not meet the recruitment conditions shall not be recruited.
Article 7 Employees applying for positions should be 18 years old, in good health and good performance in reality. Employees applying for employment provided by the ID card, diploma and other documents must be my real documents, not borrowed or forged documents to deceive. Recruitment of employees, do not charge employees a deposit (things), do not withhold the employee's identity card, diploma and other documents.
Article 8 The company attaches importance to staff training and education, according to the quality of employees and job requirements, the implementation of pre-vocational training, vocational education or on-the-job training and education, to cultivate the staff's sense of pride in their careers and sense of professional ethics.
Article 9 The company implements a probationary period system for newly hired employees, and the probationary period is three months. The probationary period is included in the labor contract and counted as years of service in the company.
Article 10 The company shall implement the labor contract system for the recruitment of employees, and the labor contract shall be signed within three months from the date of the employee's joining the company, and the labor contract shall be signed by both parties.
Article 11 The labor contract uses the text of the labor contract printed by the Labor Bureau, and the labor contract must be signed by the employee and the company's legal representative (or the person authorized by the legal representative in writing) and stamped with the official seal of the company before it can take effect. Labor contract from the two sides signed and sealed when the establishment and enter into force; labor contract on the effective time or conditions of the contract otherwise agreed, from its agreement.
Article 12 Employees who have worked continuously in the Company for more than 10 years may sign an open-ended labor contract with the Company, unless the Company does not agree to renew it.
Article 13 The Company and the employee can terminate the labor contract by consensus, the termination of the labor contract by the Company, in accordance with the law to declare the labor department unemployment registration filing, meet the conditions of unemployment treatment, in accordance with the law to enjoy unemployment insurance treatment. Both parties can change the content of the labor contract by consensus, including changes in the duration of the contract, work position, labor compensation, liability for breach of contract.
Article 14 The company may terminate the labor contract if the employee: (1) fails to meet the conditions of employment during the probationary period; (2) seriously violates the labor discipline or the rules and regulations of the unit; (3) seriously fails to perform his duties, engages in private fraud, and causes significant damage to the interests of the company; (4) is being investigated for criminal responsibility according to the law; (5) is subject to reeducation-through-labor; and (6) is dismissed from employment as stipulated in the penalty system formulated by the company according to the law. (6) The Company may dismiss the employee as stipulated in the penalty system formulated by the Company in accordance with the law; (7) Other circumstances stipulated by laws, regulations and rules. The company in accordance with the provisions of this article to terminate the labor contract, can not pay the employee economic compensation.
Article 15 one of the following circumstances, the company 30 days prior written notice to the employee, can terminate the labor contract: (1) the employee is sick or non-work-related injuries, after the expiration of the medical period, can not engage in the original work, and can not be engaged in the company's other arrangements for the appropriate work (as confirmed by the Labor Appraisal Committee); (2) the employee is not competent for the work, after training or adjusting the workplace, and is still unable to work work; (3) significant changes in the objective circumstances on which the labor contract was concluded, making it impossible to perform the original labor contract, and no agreement can be reached after negotiation; (4) the company has serious difficulties in carrying out its business activities, and there is a genuine need to reduce the number of staff; (5) other circumstances stipulated by laws, regulations and rules. The company in accordance with the provisions of this article to terminate the labor contract, in accordance with the relevant provisions of the state and the province, the city to pay employees economic compensation.
Article 16 The company and the employee may agree in the labor contract on the breach of the labor contract, breach of contract liability, liquidated damages agreement, follow the principle of fairness and reasonableness. Employees in violation of the provisions of the law or the labor contract agreement to terminate the labor contract, shall compensate the company for the following losses: (1) the company to pay the cost of hiring employees; (2) the company to pay for the training of employees, the two sides otherwise agreed upon according to the agreement; (3) the direct economic loss caused to the company; (4) the labor contract agreed upon other compensation costs.
Article 17 Non-company fault, the employee proposed to terminate the labor contract, should be 30 days in advance to notify the company in writing. Knowing the company's commercial secrets of the employees, labor contracts or confidentiality agreements on the advance notice period from its agreement (not more than 6 months). Employees who have caused economic losses to the company has not been dealt with, shall not terminate the labor contract in accordance with the provisions of the preceding two paragraphs. Employees automatically leave, is illegal to terminate the labor contract, should be in accordance with the provisions of the compensation for the company's losses.
Article 18 The labor contract shall be terminated under one of the following circumstances: (1) the expiration of the labor contract is not renewed by both parties; (2) the termination conditions stipulated in the labor contract appear; (3) the employee dies, or is declared missing or dead by the people's court; (4) the company is dissolved, bankrupt, or withdrawn according to the law; and (5) other circumstances stipulated by the laws, regulations, and rules. Termination of the labor contract, the company can not pay the employee economic compensation; laws, regulations, rules have special provisions from its provisions.
Article 19 Employees in the prescribed medical period, female workers in line with the provisions of family planning during pregnancy, maternity and breastfeeding period, the expiration of the labor contract, the term of the labor contract is automatically renewed until the expiration of the period of medical treatment, pregnancy, maternity and breastfeeding period (except for the case of Article 21 of the present provisions).
Article 20 The expiration of the labor contract the company needs to renew the labor contract, 30 days in advance to notify the employee, and within 30 days to re-sign the labor contract; will not be renewed, before the expiration of the contract in writing to notify the employee, to the employee to issue the "termination of the labor contract notification letter", and in the expiration of the contract within three working days for the termination of the labor contract procedures.
Article 21 The company shall terminate the labor contract, issue the "Notice of Termination of Labor Contract" to the employee, and go through the formalities of terminating the labor contract within 3 working days after the contract is terminated.
Article 22 The employees enjoy the national vacation system.
Store Employee Code 3
Chapter I General
Article 1 In order to be able to make the company's operations in an orderly manner, and to safeguard the interests of the company and its employees, we hereby formulate this management system.
Article II of this system covers the ideological and moral code of conduct for salespersons, daily work norms and regulations, accounts management system, customer relationship management methods.
Article III where the company's salesmen apply to this system.
The second chapter of the salesman ideological and ethical code of conduct
The first salesman should be ideologically upright, moral integrity, honesty and trustworthiness, the company embraced loyalty, love of work, dedication, strict compliance with all the rules and regulations of the company, and obey the arrangements of the company's leadership.
The second salesman should respect each other, unity and mutual help, to have a team consciousness, there are conflicts and disputes to be properly resolved, or reported to the company leadership to seek mediation, shall not be privately by force and other undesirable ways, once found, deducted all the wages and bonuses of the month, the circumstances are particularly serious, the company has the right to terminate the contract, be dismissed. (The reason why this article is harsh, because in the field of sales business, contradiction, such as robbing the single and other phenomena)
The third salesman is an important foreign representative of the company's image? spokesman? Each salesman in front of the customer, shall not make damage to the image of the company's behavior or actions, shall not make damage to the credibility of the company, such as the discovery, or customer complaints involving the company's image, the company investigated by the truth, deducted all the month's wages and bonuses.
Article IV of the company in line with the principle of full protection of the interests of each salesman, it is strictly prohibited between the salesman to grab a single or single row of behavior. Rob single, is a salesman in the negotiation of the business, B salesman to use the relationship or to make their own commission points and other means to snatch the business; single refers to the single, A salesman will be their own single row to the name of the B salesman. Once the company found that there is a single or single behavior, deduct all the wages and bonuses of both sides of the month, and notify the whole company once. If the second offense, the company has the right to terminate the contract, be dismissed.
Article V salesman should treat any property of the company. If there is malicious damage, in addition to compensation, the company will be sent to the public security organs to deal with the law. Careless damage, such as lamps and lanterns, the company deducted from their wages at cost.
Article 6 salesman outside the company shall not be in the name of the company, under the banner of the company engaged in activities unrelated to business. If found, the deduction of all wages and bonuses for the month, immediately dismissed, and sent to the public security organs to deal with the law.
Article VII salesman should have professional conduct, comply with the relevant provisions of the company's confidentiality, shall not tell the company's commercial secrets to competitors. If found, deduct all salary bonuses for the month, immediately dismissed, and according to the contract content of the relevant confidentiality agreement to the court.
The third chapter of the daily work of the salesman norms and regulations
The first salesman strictly abide by the provisions of attendance management, the specific rewards and penalties are detailed in the "salesman salary management system".
The second salesman must be responsible for the supervisor each day to report verbally the details of the previous day's work, such as difficulties, seek solutions to the difficulties. Submitted every week on Monday ? Weekly work summary ? The written report. This provision aims to find and solve the problems in the work of the salesman to summarize and help improve the business level of the salesman.
Article 3 salespersons at work, required to dress neatly, the image of health, prohibit strange clothing or too exposed clothing, shall not have a cape, open back, wearing slippers and other unsightly behavior.
Article IV salesman at work, shall not be engaged in activities unrelated to work, the company's telephone shall not be used to do unrelated to work gossip.
Article V salesman at work, shall not blindly wandering, not to the various departments of the string post chat to kill time, affecting the work of others.
Article VI of the salesman's leave provisions. The salesman shall not take more than three days of leave per month. If the leave of absence exceeds three days, it will be treated as absenteeism. Absenteeism one day deduction of 30 yuan, absenteeism more than 15 days in the month, the company has the right to terminate the contract. If there are special circumstances for personal leave, a statement of circumstances should be written and submitted to the supervisor for approval. Sick leave should provide relevant medical records.
Article VII of the company's outstanding performance will be given special preferential treatment of vacation, the specific vacation time depends on the company.
Article 8 of the salesman needs to travel to negotiate with customers, the salesman must apply to the supervisor in advance, approved, before going out. There should be a detailed plan during the trip, and reported to the supervisor for the record. The specific reimbursement of travel expenses see the next chapter, "Accounts Management System".
Chapter IV Accounts Goods Management System
Article I salesman daily from the Finance Department to receive? Collected bills? Receipts bill? The number is correct. Only after the salesperson has collected the money can he or she invoice for the money. Due to the flexibility of the business, if the salesperson cannot get back to the office before the end of the day, he/she can hand over the invoice to the finance department on the following day. collection bill? , and then re-collect the bill for the new day.
The second if the customer for some reason, after receiving the goods but can not pay in time, the salesman must collect the customer? Signed receipt? Or debit vouchers, which must have the customer's own indication of the unpaid amount, and signed and stamped. The salesman must put the customer's? Signed receipt? or vouchers back to the Treasury, keep a copy for yourself.
Article III bad debt reserve. The so-called bad debts, refers to those who can not collect the account. In order to improve the vigilance of the salesman, but also to prevent the interests of the salesman from being infringed upon, and to enhance the self-protection of the salesman's ability to prevent, the company ad hoc? Bad debt reserve? The company monthly from the salesman's salary to withdraw 150 yuan as my? Bad debt reserve? When the year is full, if there is no problem of suspended accounts, the company returned the full amount of reserves, and will be appropriately rewarded. If there is really a customer account or run the account, first of all by the salesman to recover, recover not, by the company to solve the legal means, which during the litigation costs of half by the? Bad debt reserve? Withdrawal. The company out of humane considerations, also out of half. If? Bad debt reserve? Less than half of the litigation costs, deducted from the salesman's salary. If the lawsuit is fruitless, it becomes? Dead accounts? If the lawsuit is fruitless, it will become a dead debt, and the salesman will bear all the dead debt, and the litigation cost will be paid by the company. (This article any master can be detailed discretion, you can not set this article.)
Article IV of the 28th of each month at 4:00 pm for the month's last payback time. The salesman shall not be collected money intentionally moved to the next month. Once found, 500 yuan will be deducted from the salary.
Article V for those who temporarily can not collect the provisions of the account: the company in line with the spirit of? Shipments see money? The principle of requiring the salesman to receive the goods in the customer immediately after the receipt of payment, but due to the existence of a number of non-man-made reasons, the customer temporarily unable to pay, the salesman in addition to the return of the customer's? Signed receipt? Or debit vouchers to the Treasury, should also be reported to the immediate supervisor for the record, during which the salesman should take the initiative to remind the customer to urge more than ten days have not yet seen the money, should be negotiated with the supervisor of the proper recovery methods.
Article VI of the businessman out of the travel reimbursement provisions: In order to improve the success rate of the businessman to negotiate business trips, curb the phenomenon of chaotic business trips, the development of this article. To sign a single as a benchmark, the single did not sign into, not reimbursement; sign into a single, reimbursement of 80% of the total cost of transportation, and not more than the amount of signing a single 2%, such as if more than, to 2% of the payment to the businessman.
Article VII of the businessman to talk about the business of inviting guests to dinner reimbursement provisions: to sign a single as a benchmark, single did not sign into, not reimbursement; sign into a single, reimbursement of the actual consumption figures of 60%, and not more than the amount of the transaction of 2%, such as if more than 2% paid to the businessman. (Author's note: the sixth and seventh articles any main depending on the situation, because these two provisions out, there may be a salesman who signed into a single to be reimbursed, where to find a catering invoice, falsely claiming that this is to invite customers to dinner. Invisible company added additional costs. To put an end to the approach is, either not stipulated, or was filled with a, limit limited, such as negotiating the amount of more than 20,000, a month can not be reimbursed more than three times)
Article VIII for the management of goods, the company implemented the lending system of goods. In the negotiation with customers, sometimes need to show the scene of the goods, in order to facilitate the negotiation of the salesman, the salesman can borrow the goods from the warehouse, the salesman issued a loan note. The goods must be returned within two days, the return of the goods can not be damaged, damaged goods by the salesman at the price of compensation.
Chapter V Customer Relationship Management
The first salesman should recognize that customers are our food and clothing, the importance of maintaining customer relationships.
Article II salesman must be detailed each month to organize the new customer information, including name, address, customer strength or size, as much as possible, such as the network of relations, etc., will be filled into the ? Customer file? In, make a copy to the company for the record, the company will keep these information closely.
Article III salesman to develop the habit of regular visits to customers. Each time the content of the return visit to the customer and after a brief description, the supervisor will be checked from time to time. If they are found to have no record, they will be punished with a fine of 200 RMB.
The fourth company will fully cooperate with the salesman and customer negotiations. Including assisting the negotiation, provide convenience and so on.
The fifth salesman should correctly handle customer complaints. Listen carefully is the most important. This can fully show respect for the customer, even if the customer is on fire, but also the first to eliminate a few points of gas. Actively seek ways to communicate with customers, and effectively consider solving customers' questions or troubles.
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