1. Improve the investment of medical resources: hospitals should reasonably allocate medical equipment and human resources according to the number of visits to the emergency department, such as increasing the number of beds, monitors, ventilators and other equipment in the emergency department, as well as increasing the number of medical and nursing staff, in order to alleviate the pressure of work in the emergency department.
2. Optimize the consultation process: improve the efficiency of the emergency department through information technology, such as the establishment of the emergency registration, payment, examination, treatment of the integration of a convenient process to reduce the waiting time of patients.
3. Strengthening training and skill enhancement: Regularly organizing business training for medical and nursing staff of the Emergency Department to improve first-aid skills and clinical diagnosis and treatment level, and at the same time encouraging medical and nursing staff to participate in all kinds of professional training and academic activities, to enhance the overall strength of the Emergency Department.
4. Improve the emergency plan: for sudden public **** health events, major disasters and other situations, the development of a detailed emergency plan, to ensure that the emergency department in an emergency can quickly respond to the effective treatment of patients.
5. Improve patient satisfaction: focus on patient needs, improve the consultation environment, provide humanized services, such as the establishment of the Emergency Department patient rest area, provide comfortable seats, TV, free Wi-Fi and other facilities to improve the patient experience.
6. Strengthening quality control and safety management: Establishing quality control and safety management system in the emergency department, conducting regular quality inspections and safety assessments, and finding problems for timely rectification to ensure medical quality and patient safety.
7. Establish an effective communication mechanism: build a communication platform for doctors and patients, timely understand the needs and opinions of patients, and formulate corresponding corrective measures to continuously improve medical services in response to patients' feedback.
8. Strengthen multidisciplinary collaboration: the emergency department and other departments to establish close contact and collaboration mechanism to improve the success rate of acute and critical patients, such as the need for surgical treatment of patients, you can quickly start the green channel, to ensure that the patient gets timely treatment.