The cell phone touch screen is broken what causes just the top of the screen does not work the following three keys can be used

If the Samsung cell phone touch screen is not sensitive / malfunctioning, it is recommended that:

1. Check whether the phone has a film, if there is recommended to cancel the screen film and try.

2. If the phone's touch screen is completely out of order, it is recommended that you restart the machine and then observe again.

3. Try updating your phone's system version (Note: Please backup your device's data before upgrading).

4. If it is not effective, back up the data in the device (contacts, SMS, photos, etc.) and try to restore the factory settings.

If the problem still exists after the above operation, we recommend you to bring the machine, purchase invoice, warranty card to the local after-sales service center for testing.