How to further construct the standardization system of government services and strengthen the standardization construction of government services?

First, promote management standardization through system construction. Taking strengthening the system construction as the fundamental guarantee to strengthen the operation and management of the government affairs hall, from gfd, window staff, service standards to the daily operation assessment management of the government affairs hall, more than 20 management assessment system systems have been formulated successively, such as "Administrative Measures of Gaotang County Government Affairs Service Center" and "Code of Conduct for Window Work of Gaotang County Government Affairs Service Center". Pay close attention to the "window" construction, clarify the service standards, strictly implement the first-inquiry responsibility system, the time-limited completion system, the service commitment system, the one-time notification system and the accountability system, strictly observe the work discipline, standardize the examination and approval behavior and work order, and realize the purpose of managing people, affairs and affairs with the system.

The second is to promote the humanization of management with hardware construction. According to the requirements of "people-oriented, reasonable layout, warm and tidy, and humanized service", the service window set up in the lobby is fully standardized from service facilities, signs, signs, working environment to service quality management, evaluation and supervision. In order to facilitate people's work, the lobby has added convenient service windows such as China Mobile, China Unicom, China Construction Bank, Postal Savings Bank and Rural Commercial Bank. Starting with refined services, convenience facilities such as guidance desk, bulletin board, electronic display screen and self-service internet computer are set up in the lobby, and free WIFI wireless internet service and office inquiry system are opened. Multifunctional and humanized service has set up a "love bridge" to serve the masses and created a "people's supermarket".

The third is to promote long-term management through daily inspection. The center set up a face recognition attendance management system in the lobby, strictly implemented the leave system, and effectively curbed the phenomenon of being late and leaving early. The center insists on regular or irregular inspection of the lobby every day, and timely discovers and corrects the problems existing in the aspects of observing rules and discipline, standardizing services and implementing the system. The center also adopts a combination of monthly assessment and annual assessment to conduct strict assessment on all windows and convenience service centers in towns and streets, and reports the assessment of all units in a ranking way, so that the assessed units and individuals can feel pressure, stimulate motivation, enhance vitality and tap potential. At the same time, establish and improve the responsibility system for the party's work style and clean government, sign letters of responsibility at all levels by the central leaders, departments (offices), window leaders and window staff, deepen the construction of the party's work style and clean government and anti-corruption work in all aspects of government service work, hire voluntary supervisors and working people to supervise the window service work, consciously accept social supervision and evaluation, and effectively improve the work style of window staff.