2. Preside over and participate in the daily meeting of the front desk, be responsible for the daily work of room reservation, and conduct pre-evaluation.
Taiwan's work handover record, supervise the work completion of the front desk staff. Caring for employees
Do a good job in the unity and cooperation of employees, dare to manage, schedule shifts, and be on time every month.
Make employee attendance sheet and examination sheet.
3, pay attention to collect and provide all kinds of information for the guests.
4, responsible for the patrol work of this position, and make a written record in time.
5. Responsible for the preparation of important guests, teams and meetings.
6, check and urge the class members to deal with the differences of workshop status.
7. Be responsible for the formulation and implementation of working procedures and service standards.
8. Be responsible for coordinating and handling the complaints of guests within the scope of their functions and powers, and remit them to their superiors in time if they exceed their authority.
Report.
9. Check with the travel agency three days in advance to ensure that the group information is sent accurately, which is convenient for other departments.
This door works.
10, master the hotel room classification, understand the hotel facilities and equipment, make weekly customer statistics and forecast next week according to Sunday night shift, and ensure that the guest reservation requirements are implemented.
1 1, responsible for checking the daily computer input of employees, teams and meetings, the computer input of guests' reservations and entering the store, and ensuring the accuracy of computer information.
12, responsible for checking the rent statement and the daily business statement, and estimating the actual occupancy rate of the rooms on the next day, the second day and yesterday according to the number of rooms booked on the same day.
13, responsible for and personally do a good job in the reception of team, meeting, executive floor guests and important guests, accompanied by
The team leader and the reception unit confirm the room number, number of people, dining situation and other information of the team and the meeting, and complete the confirmation letter and team list filling and information distribution.
14. Responsible for making the check-out team list for the next day and sending it to relevant teams in time.
15, collect cases, make training plans, be responsible for the training of the staff of the team, and improve the business skills and quality of the front desk staff.
16. Regularly check the computer input of company contracts, travel agency agreements, investigation reports and blacklists.
Situation.
17, keep in touch with cashier and marketing department to ensure the correct transmission of guest information and accurate billing.
That's right.
18, remember the names of regular customers, and provide specific requirements for executing customers.
19, responsible for checking and supervising the cleanliness of the front desk area.
20. Lead employees to actively promote sales, count the total sales of employees, and ensure the rental of hotel rooms.
Rate.
2 1, responsible for the performance evaluation and assessment of employees.
22, responsible for reporting to the superior work beyond authority.
23, play the initiative, actively cooperate with the department manager to complete the tasks assigned by the superior.
24. Report the work of the team to the department manager once a week.