Employee Purpose: Dedication and Excellence
1. Employees should be clear about the purpose of the company's operation, and they should always put the service of the majority of the teachers and students in the first place, and they should be clear about their own work duties. Assist the equipment section teachers to build the Zhigu campus teaching and office resources, maintenance and management of campus equipment, campus teaching consumables management accounting, etc.; pay attention to the development of professional qualities in the work, for the whole school students to do an example.
2. Be loyal to their duties and obey the work arrangement of the teachers of the equipment section and the managers of each department (including administrative assistants). Comply with the staff attendance system, so as not to be late and not to leave early (sign in when you arrive and sign out when you leave).
3. For employees who have been demerited three times, it is considered as automatic separation.
4. All employees should pay attention to the improvement of teamwork ability, and often exchange ideas and experience to enhance the cohesion of the company.
5. All the staff should be in the implementation of the responsibility to the person system, responsible for their own things to do, to take the initiative to take responsibility for the problems.
6. All employees of the company to implement the system of elimination of superiority, the violation of discipline of the staff as automatic separation. By the administrative department of the administrative assessment of employees, employees should be strict with themselves, employees should supervise each other, *** with progress.
7. All employees at work must be uniformly dressed to wear a license plate to maintain a good spirit, work shall not be unauthorized to bring non-company personnel into the work area, such as non-company personnel into the work area should be immediately persuaded out of the work area.
(Note: the company's internal personnel without special reasons in non-working hours into the work area will be given its demerits.)
8. Without permission may not use the teacher's office equipment, may not enter the central computer room, work is not completed when the Internet, entertainment, chat. Company meetings and collective activities shall not be absent, the meeting of the cell phone is always set to vibrate or turn off.
9. After the work is completed, you should turn off the lights, windows, set up the table, put the stool, count the tools before closing the door to leave.
10. When entering the computer room for maintenance, you should identify yourself to the instructor and be allowed to enter the room for maintenance.
11. Not to play around during the working hours, should maintain good professionalism.
12. Each month, the administrative department of the performance of the staff to deal with the rewards and punishments, the excellent staff to reward points.
13. Cadres should be responsible and disciplined. Employees and cadres should supervise each other and promote each other.
14. All employees are strictly prohibited from leaking system passwords or configurations of any work-related computers and equipment.
15. All employees are prohibited from taking advantage of their position to alter, destroy, or move all instructional computers and their related hardware and software settings in the school district at any time.
16. All employees entering the Equipment Section office shall not be permitted to go through or open any documents, computers, or filing cabinets in the office without authorization, and shall not carry any tools or materials from the office outside the office.
17. Absenteeism once demerit, and internal notice. Accumulated miners twice, as automatic separation.
18. A month of late, early departure, absenteeism or leave of absence of employees, will be canceled to participate in the monthly evaluation of the qualifications.
19. Any items collected from the Equipment Section must be agreed by the teacher of the Equipment Section, and the consumables collection sheet must be filled out carefully, and can only be collected after signing the confirmation.
20. All employees entering the Equipment Section must call out a report and obtain the consent of the teacher before entering.
21. Employees who are not on duty on that day must follow the arrangement of the duty officer on that day when they work.
22. If you want to quit the company's employees must be at least 15 days in advance to write a good resignation report reported to the direct superior agreed to personally hand over to the hands of the general manager, after permission to leave; otherwise it will be criticized in the company's internal notification, and give disciplinary action. All employees who want to leave the company should strictly abide by the company's rules and regulations before the approval of the departure as usual.
23. Qualified employees will receive a Certificate of Appraisal of Internship issued by the school upon graduation.
The second
IT Outsourcing Service Management Methods (Draft)
1, Objective:
A, establish and improve the IT outsourcing service guarantee system to ensure that the customer's information system is stable in operation and constant development; B, the management and distribution of IT fixed assets and consumables.
2, Scope:
Software category: each platform operating system, various types of application software, various types of business systems, various types of network terminals, installation and configuration maintenance services. Hardware: various types of office equipment (or IT-related equipment) operation and maintenance, equipment maintenance (secondary maintenance), IMAC (office equipment installation/migration/upgrade/change), consumables procurement/replacement services.
3, approach:
1) IT service process management. The main reference ISO20000ITSM service system management standards. A, the establishment of a "one-stop" service platform. The "one-stop" IT service desk is the central point of contact between the user and the IT service department, the customer's IT problems through the IT service desk to get answers and help. The so-called "one-stop" is that the business sector can one-time access to IT hotlines, IT field and other forms of IT services, to solve all the daily office IT problems. B, IT service desk incident reporting methods include telephone, e-mail, or network instant messaging methods, such as QQ group, MSN group, or even their own development. WEB platform as a unified portal or combined with the current OA software, etc. All events should be formally recorded in the service desk and can be retrieved and analyzed. With a variety of reporting methods, we can provide on-site users and remote users with the most convenient services.
C, define the event hierarchy.
Event Level
Level 1
Level Definition
Affected Business Scope
Business Interruption Unable to Work
Affected Business Description
1, 2, 3, 4, PC Hardware Failure PC System Crash Network Interruption. . os system virus mail system failure business system failure. Printing failure Phone failure Business system slow. . PC hardware replacement consumables insufficient provisioning software application guidance....
Business Repair Level of Urgency
Very urgent, deal with immediately.
Second-level complaint statistics, etc., try to redundant users to communicate more, with the heart to understand the user's needs to enhance user satisfaction as the only pursuit of the department, and constantly improve the quality of departmental services. g, the development of a number of assessment aspects of the Key Performance Indicators (KPIs), the use of KPI management tools, such as Remedy, IBM's Tivoli, BMC's Patrol, etc., to quantify the service from the indicator data. G. Quantify the quality of the service from the indicator data. In order to evaluate and improve IT services.
4, IT service team management.
A, to set up a special post to do supervision, by the service manager daily supervision. b, supervision should be linked to the assessment. A variety of monitoring data, must be linked to the assessment of people to see how each person's implementation, the development of long-term, medium-term, short-term assessment, in order to ensure the implementation of the seriousness of the C, the assessment should be linked to the system of rewards and penalties, applying for a certain amount of money or measures such as the transfer of time off, based on the results of the assessment of the implementation of the rewards or penalties. D, regular collective discussion of the incident handling process, and in the continuous search for the best treatment of events in the process, to achieve collective technological progress. D, regular collective discussion of the incident handling process, in the process of constantly seeking the best solution to the incident, to realize the collective technical progress. e, strict implementation of the incident record system, regularly improve the incident handling knowledge base, the formation of technical documents, in order to facilitate the training of new technicians.
F, regularly do one-on-one, face-to-face communication with team members, especially to strengthen the exchange with personnel outside the headquarters, to help staff progress, strengthen the cohesion of the service team, the quality of outsourcing services. g, the introduction of management tools with. For example, ITIL, etc., through the monitoring of system management tools, to get the actual operation, and find out what problems need to be solved, which can make the daily management work more effective, more standardized to be solved. Relieve the service department of the "fireman" working condition, to avoid the escalation of the incident, to enhance the quality of service to a higher level.
5, IT outsourcing asset management.
A, IT assets are divided into three categories: software, IT equipment and accessories and consumables. B, IT equipment must be put into use for the first time before the IT administrator uniformly affixed by the asset identification code, the genuine system authentication code, the registration of the equipment model specifications, MAC address, the factory equipment number. C, the system of asset management system, for example, "Asset Procurement System", "Asset Purchasing System", "Asset Purchase and Return", "Asset Transfer System", "Asset Reporting", "Asset Management System", "Asset Management System", "Asset Management System". Asset Transfer System", "Asset Retirement". D, equipment and consumable stock management, to ensure a certain amount of equipment and consumable stock, in order to provide timely replacement of damaged equipment, and consumable replenishment, etc. E, software asset management, in line with the company's computer use norms, to ensure that the use of genuine software. F, the use of asset management software, such as SCCM; ITAM, so that IT management personnel throughout their The use of asset management software, such as SCCM and ITAM, enables IT managers to deploy operating systems and applications as well as update software and hardware on clients, servers and mobile devices throughout their distributed network. It also enables the company to better manage, monitor and inspect IT assets.
G, Outsourcing Asset Management Schematic
Serious degradation of business performance
1, 2, 3, 4,
Emergency, Priority Processing
Three Levels
Degradation of business performance
1, 2, 3, 4,
Ordinary, Normal Processing
Quadruple Levels
Problem Request, Business as Usual
1, 2, 3, 4,
Not Urgent, Handled in Consultation with Customer
D, Incident Status. No. 1234 Status Pending Processing Processing in Progress Completion Filing Description Not Scheduled Technician Processing Technician Processing in Progress Incident Processing Completed Record the problem to the knowledge base, return to the customer, investigate the quality of service
D, Technician Processing Incident Process. Service desk as an overall service platform, according to the technical characteristics and level of technicians, subdivided into first-line support, second-line support, etc..
1, the definition of the first responsible system, which technician first received the request from the business department, will become the responsible person for the incident.2, the person responsible for the incident to start with the first-line support, the first time to the scene or remote support for the user, to determine the level of the incident, independently resolved or transferred the incident to the appropriate service personnel.3, the responsible person has the right to escalate the matter to the second level of support, has the right to coordinate with the appropriate personnel * * * with the solution to the incident. * with the resolution of the incident. 4, the person in charge of the incident processing is completed, you must fill out the incident processing sheet. 5, the incident submitted by the person, you must sign to confirm the completion of the service, and the evaluation of the technician's services. f, regularly submit service reports, user satisfaction surveys, service your adoption is my motivation → → →)