Technical Service Commitment Letter 7 Articles
In our ordinary daily life, more and more people are exposed to and use the commitment letter, the commitment letter has certain norms in writing. In order to make it easier and more convenient for you to write a letter of commitment, the following is a letter of commitment for technical services 7 articles that I have helped you organize, welcome to read and collect.
Technical Service Commitment Letter Part 1
Party A: Hunan Xiangpao Technology Co.
Party B: Guangdong Dongguan Rongguan Electronics Co.
Definition:
1, Party B provides network advertising machine where the Party is located in the project referred to as the national post media network system project.
2, the contract number:, hereinafter referred to as the contract.
In order to ensure the normal construction of the State Post Media network system project, the A and B parties properly negotiated and reached agreement to sign the following technical service commitment.
1. Technical information
In order to ensure the installation, operation, acceptance and maintenance of the national post media network system project, Party B provides Party A with the design and manufacture of all the equipment drawings, technical documents (such as equipment operation and software manuals, etc.), and to ensure that all the drawings, technical documents and the software manuals provided by Party B are consistent with Party B.
In order to ensure the normal construction of the National Post Media network system, Party A and Party B have reached a proper agreement to sign the following technical service commitment. Party B shall ensure that all drawings and technical documents provided by Party B are consistent with all products provided by Party B. Party B shall ensure that all drawings and technical documents provided by Party A meet the needs of Party A for system maintenance and further development and capacity expansion, and fully satisfy Party A's needs.
"Technical Services Commitment" as a supplementary provision of the contract and the contract at the same time, and has the same legal effect.
1.1 Within one working day after the signing of the contract, Party A will provide product drawings and technical requirements for review and confirmation, and confirm with Party B by fax; Party B will provide Party A with relevant product design drawings, prototypes, and technical information within 7 working days after receiving the confirmation information provided by Party A.
(1) Network advertising machine technical specifications.
(2) Circuit diagram of network advertising machine.
(3) Backend management software and instruction manual of the Network Advertiser.
(4) 3C certification of the product.
(5) Other certificates and information in line with national technical standards.
(6) If the drawings and technical requirements provided by Party A are delayed or incomplete, the date for Party B to provide the prototype and
related information will be postponed according to Party A's delay date.
2. Training
Party B will provide Party A with systematic technical training at no cost to Party A. Party B will train Party A's technicians in all aspects of the hardware of the Postmedia system (network advertisement machine) and the back-end management software to ensure that Party A's technicians are familiar with and master the installation, debugging, operation, checking of the back-end management software, as well as the maintenance of the advertisement machine and maintenance skills. Maintenance skills.
Party A's trainees should have certain professional ability, and cooperate with Party B's professional teaching. If there is a party B recognized by the unsuitable personnel party A need to cooperate with the replacement. Training methods:
1) Project implementation before the organization of the unified training.
2) On-site training during project implementation.
3. Technical services
3.1 After the contract was signed for the room, and at the same time to provide a list of members of the software services studio, the name and contact information of the person in charge, as well as their job responsibilities.
3.2 Party B to assist Party A sent to Party B in the factory personnel in the network advertising machine LCD screen and PCBA into the factory
QC inspection, and inspection and evaluation of the installation and operation of the equipment provided by Party B itself.
3.3 Party B sends professional and technical installation team to the project site, responsible for completing the installation of network advertisement machine and management software, testing, intermodulation and acceptance of the whole network in the network system project of China Post Media, and ensure the normal operation of the equipment of China Post Media's network advertisement machine system, and fully realize the technical requirements and all the functions put forward by Party A.
3.4 Party B will provide all the tools and test instruments for the installation and debugging of the network advertisement machine in the network system project of China Post Media.
3.5 In addition to answering the questions raised by Party A within the scope of the contract, Party B's personnel shall also explain in detail
the technical contract, product operation, equipment performance and precautions.
3.6 Project acceptance of the initial and final inspection, and submit the corresponding acceptance report.
3.7 in the entire project officially run
4. After-sales service commitment
The network advertising machine machine warranty period for free warranty two years, the charge of the warranty period of three years, *** counting five years warranty. Warranty period from the date of final acceptance, Party B in the maintenance period is responsible for the normal and stable operation of the network advertising machine, often tracking service, to ensure that the entire network advertising machine equipment operation reliability and stability.
4.1 In order to ensure the normal operation of the equipment, timely answer and solve the problems raised by Party B, Party B is required to open a 7 * 24 hours technical service hotline, and set up this project's technical specialists, responsible for the maintenance of the equipment around the world and technical consulting services.
4.2 Party B's service center to provide fast service by fax to ensure that the feedback received from Party A within 2 hours to respond within 24 hours to the scene to solve the problem.
4.3 Software program upgrade
1) The current use of Party B's management software by Party B is responsible for free upgrade.
2) Party B is responsible for completing the seamless docking between Party B's network advertising machine and Party A's management software for free, and is responsible for doing the docking work between the management software and Party B's network advertising machine software within 1 month after Party A
provides the data interface standard of the management software to Party B. Party A actively organizes Party A's developers to work together with Party B, and adopts a remote way to upgrade the software under the premise that it does not affect normal business. Upgrade. Software remote update failed to appear on the installation point of the need to manually update the problem, by Party B is responsible for resolving.
3) For each update, Party B shall provide a CD-ROM with the updated content.
4.4 In the free warranty period, the system failure, Party B to provide technical services, analyze the cause of the failure, by Party B free of charge to deal with, including hardware repair, replacement, and to ensure that the maintenance service. And notify Party A in the form of fax or e-mail, while notifying Party A by phone for confirmation.
1) Failure rate within 5%, required to be dealt with within 48 hours.
2) Failure within 5%-10% (including 5%), required to deal with within 24 hours.
4.5 Party B is committed to lifelong maintenance, warranty period in accordance with the contract signed by the two sides and the "technical services commitment" content, the warranty period outside the maintenance of the two sides to determine the maintenance costs, but the maintenance of the basic content and standards remain unchanged.
4.6 Post-sale installation, commissioning, etc., by the professional and technical personnel of Party B, Party A coordination and cooperation. Party B shall
complete the installation and debugging work according to Party A's requirements within the time specified by Party A.
4.7 The installation and debugging work shall be carried out by Party B's professional technicians.
4.7 Within five years of operation of the entire system, Party B will provide spare parts (during this period, Party B shall not refuse to provide spare parts for this type of equipment discontinued, if this type of equipment is indeed discontinued, Party B can provide functionally superior to this type of product as spare parts), such as Party A needs to carry out system improvement or capacity expansion, Party B will provide technical upgrading services and equipment at a favorable price. If Party A needs to improve or expand the system, Party B will provide technical upgrade service and equipment at favorable price. Party B should be based on market price changes, quarterly materials, spare parts, the latest offer (cost price) by fax or e-mail to inform Party A on a regular basis. When the market price of spare parts up and down more than 5%, Party B should promptly notify Party A by fax or e-mail. Both ways need to be confirmed with a phone call, and Party A to provide a written response.
4.8 After Party B replaces the spare parts of Party A's equipment, the warranty period of the spare parts of the equipment shall be calculated from the date of Party B's replacement, and the warranty period of the replaced spare parts shall be automatically extended.
4.9 Party B installed network advertising machine equipment machine in the formal operation of the system free of charge outside the warranty period of the same failure (fault cause judgment should be investigated by Party B professional and technical personnel to confirm).
The first year is greater than 8 %, is considered to be outside the normal range;
The second year is greater than, is considered to be outside the normal range;
The third year is greater than, is considered to be outside the normal range;
Exceeding the normal value will be considered as defective product quality of the Party B, the Party B must be free of charge to repair the product and replacement of the problem products, and all the costs incurred by Party B, and must be borne within one working day, and the Party B must be responsible for all the costs. Party B must repair and replace the problematic products free of charge, and all the costs incurred by Party B, and must put forward practical solutions within one working day; and free door-to-door testing of all the equipment purchased in the same batch to ensure the normal and stable operation of Party A's equipment. All force majeure factors and human factors in this contract are not included in the calculation of failure rate.
5. Product quality commitment
Party B must strictly control the procurement, inspection, production, packaging, installation and commissioning and after-sales service of the quality of the process, in strict accordance with corporate standards and relevant industry and national standards.
5.1 Seriously cooperate with Party A, in strict accordance with the provisions of the contract, to ensure that the products and services in line with Party A's requirements.
5.2 Strictly control the quality of raw materials, original components, supporting parts of the factory, to ensure that the equipment supplied by the processing technology is perfect, complete testing means, to ensure that the products leave the factory without defects.
5.3 Party B must ensure that the equipment provided in the transportation, loading and unloading process in good condition, in the process of unpacking, such as found in the lack of damaged parts and components lost, Party B is responsible for making up as soon as possible free of charge and replacement of relevant parts.
5.4 In the process of installation and commissioning of the equipment, as well as the quality problems found in the operation of the equipment in the future, such as Party B's reasons, Party B will be in accordance with the contract and the "Technical Services Commitment" of the content of the agreement to assume the corresponding responsibility, subject to confirmation by the Party B professionals.
5.5 This commitment will become an inseparable part of the contract, and the contract has the same legal effect. In the implementation of this contract, Party B will further strict quality control and management, and seriously comply with the Party's proposed improvements to ensure the continuous and effective provision of qualified products and services for the Party.
Party A: Hunan Xiangpu Technology Co.
Authorized Representative:
Company Seal
Time: Party B: Authorized Representative: Company Seal Time:
Technical Service Commitment 2Our company adheres to the goal of "being the leading company in the country and striving for the world's first-class" and "quality is the key to the success of our company". Striving for the goal and "quality first, integrity-based" business purposes, your company seriously commitment:
1, performance guarantee
All products provided by the company's production, to ensure that the goods are the use of high-quality materials and advanced technology, strictly according to the design specifications, technical requirements, the system function and other requirements and according to the relevant national and industry standards for manufacturing, production and marketing. National, industry standards for manufacturing, testing and become products that can fully meet the buyer's ` technical requirements. The warranty period of all products sold by our company is two years. Free door-to-door maintenance during the warranty period (except for failures or damages caused by human factors or irresistible natural phenomena).
2, technical support
1) product design and development, production organization, process and installation services, strictly in accordance with the requirements of the ISO9001 quality assurance system for control. Quality and service commitments during the warranty period
2) In the warranty period to ensure that the products provided in the correct installation, normal operation and maintenance, can be used safely and reliably. Users in the normal use of performance failures, the company committed to warranty services. In addition, the applicable laws and regulations of the state otherwise clearly stipulated, the company down in accordance with the relevant laws and regulations.
3) In the warranty period, the user found that the product quality doubt, the company received the user's letter and telephone, within 24 hours to give a reply, solve. If the user found product quality problems, the company received the user's letter and telephone, within 72 hours to send a person to arrive at the scene of the demand side. Users can consult the relevant technical problems through the after-sales telephone, and get a clear solution. After-sales service telephone number: 123456789.
4) Commitment to win the bid
Guarantee that after winning the bid, within the time specified in the contract to send professional project management personnel to the site and carry out related work.
Guarantee that after winning the bid, within the time specified in the contract to put machinery and equipment to carry out construction work and ensure that the quality of the project meets the standard.
Guarantee that after winning the tender, our project management personnel and related technical personnel will be reasonably deployed to complete the relevant works within the contract period.
Technical Service Commitment Part 3Our company, as a xxx manufacturer, promises to provide the following services including but not limited to the following services: xxx company promises to provide the original manufacturer's after-sales service and support for all products, and to provide overall technical support and services for the overall integration services. The product provides three years of original manufacturer's service.
xxx company promises to provide three years of warranty service for the products provided, the warranty period from the date of product arrival and acceptance of the completion of the date of counting, during which there is no additional charge for product warranty costs.
xxx company promises that when we supply equipment problems, to ensure that within 24 hours to respond. After the fault processing is completed, we will provide the fault analysis and processing report in a timely manner.
When the goods occur non-human factors serious failure, we should be free of charge within five days to supplement or replace the goods shipped to the location of the goods failures, resulting in all related costs borne by us;
The warranty period for the replacement or repair of the goods or components that lead to the goods to stop running the time should be deducted from the warranty period;
In the warranty period, if we can promise to provide the equipment, we will respond to the problem within 24 hours. During the warranty period, if we can promise to provide part of the spare equipment to be stored at the user's site for a long period of time, so that the equipment can be replaced in time when it breaks down, please specify;
Any spare parts installed by us during the warranty period shall be original to the manufacturer of the tendered goods or approved by it;
We will provide a formal escalation program for the problems and faults that cannot be solved by the maintenance and technical support; In the warranty period, we will solve any problems with the products provided, after the warranty period, when necessary, we still have to take responsibility for the inherent defects and flaws of the product itself;
xxx company promises that after the product is put into use, such as the buyer due to the business changes or increases and system optimization, need to cooperate with us, we will actively cooperate with the user, give the necessary technical advice or on-site We will actively cooperate with the user to provide the necessary technical advice or on-site technical support.
xxx company committed to the project in the contract period will be responsible for arranging a person responsible for technical support, such as personnel replacement needs to be timely notification of the buyer and the buyer's approval, the replacement personnel must be familiar with the specifics of the project, and to provide personnel with an effective means of communication, the personnel should be backed up to ensure that there is a timely response to the incident occurred when the personnel.
xxx company promises that after the expiration of the warranty period of the products provided, will continue to provide users with long-term technical support and services. The software and hardware continue to provide maintenance and upgrading.
Manufacturer's name (seal): xxx company Address: xxx
Technical Service Commitment Part 4I am the Yunnan Provincial Department of Agriculture Director xxx. I would like to represent the Yunnan Provincial Department of Agriculture, to the community and the public to solemnly make the following commitments:
First, wholeheartedly serve the three farmers
Yunnan Provincial Department of Agriculture is an important component of the People's Government of Yunnan Province, while hanging the "Yunnan Provincial Bureau of Animal Husbandry and Veterinary Medicine", "Yunnan Provincial Bureau of Township and Village Enterprises" brand. In charge of the province's planting, animal husbandry, fisheries, agricultural mechanization, township enterprises, agricultural products processing industry and rural economic development. Together with the agricultural departments at all levels in the province, the Office will establish a sense of purpose to wholeheartedly serve the "three rural areas", actively implement the Party's and the country's agricultural policies and policies and fulfill all legal duties, work hard to serve the farmers, develop agricultural production, promote the construction of a new socialist countryside, and ensure a stable supply of major agricultural products such as grain and stable increase in the income of farmers and the masses. The government is also working to ensure a stable supply of food and other major agricultural products, and a steady increase in the income of farmers.
Second, seriously implement the policy of agricultural benefit
Seriously organize and supervise the implementation of a series of policies and measures issued by the central and provincial agricultural benefit, to ensure that the seed subsidies, subsidies for female animals, comprehensive direct subsidies for agricultural capital, subsidies for the purchase of agricultural machinery and agricultural policy insurance subsidies and other policies and measures in their original form, and without compromises to the implementation.
Third, effectively improve the level of service
In carrying out administrative licensing, policy and legal advice and other external services, strictly in accordance with the statutory procedures and time limits for processing, and try to complete in advance; on the laws, rules and regulations do not specify the time limit for the application of the matter, the information is complete, complete the formalities of the within 10 working days. (d) To complete the application within 10 working days if the information is complete and the formalities are in order. For general consulting matters, it will reply on the spot, and if it cannot reply on the spot, it will do so within five working days. Setting up a service window to receive relevant personnel, unified acceptance of administrative licenses and people's letters and visits; actively implement online licensing and online letters and visits. At the same time, timely and efficient service to the grassroots.
Four, efforts to safeguard the rights and interests of farmers
Strictly in accordance with the law to investigate and deal with the aggravation of the burden on farmers, infringement of the right of farmers to operate their land contracts, the sale of counterfeit and shoddy agricultural materials and other agricultural practices, and strive to safeguard the legitimate rights and interests of the vast number of farmers and agricultural production and management organizations.
Fifth, strictly adhere to the open government
According to the provisions of the public department functions, offices, jobs and the basis of the work, procedures, results and other major government information; in the agricultural administrative law enforcement in the strict implementation of the law enforcement of the bright card; openly accepted by the higher authorities and the relevant functional organs of the supervision, openly accepted by the news media, the relevant channels and the public democratic supervision. channels and the public's democratic supervision.
Where the Office of the staff in violation of the above service commitments, once verified, will be dealt with seriously in accordance with relevant regulations.
Technical Service Commitment Part 5-- "Everything for the user, everything from innovation!"
1, I sell products, the warranty period for the correct use of eighteen months (from the date of delivery to the site), in the warranty period is the manufacture of quality problems, I implement the "three packages". If the illegal use, operation, test pressure caused by damage, not in the "three packages".
2, I sell products in strict accordance with the relevant domestic standards for design, manufacture, acceptance, customers can be based on GT/T12238, JB/T8527GB/T12234, GB/T12235, GB/T7352 and other relevant standards for design supervision.
3, our company guarantees to supply according to the contract and the technical agreement supporting the delivery, to ensure that the delivery on time, according to the quality, according to the amount, and provide complete technical information. The company will provide users with perfect pre-sale, sale, after-sales service.
4, I sell products in the whole process of strict control of ISO9001 quality assurance system, the implementation of traceable control. The products are 100% in accordance with GT/T13927, JB/T9092, API1598, JB/T3595, ZBJ16006 and other standards of test pressure, to meet the standard requirements before leaving the factory.
5, our company has the ability to supply for the national key projects, to ensure that on time, according to quality and quantity of supply. According to the requirements of the project progress, the company will send professional technical service engineers to the scene to guide the installation, commissioning, until the normal operation of the equipment.
6, our company strictly according to the contract and the requirements of the relevant standards for the organization of production, to ensure that the valve material, matching, technology, technology, correct, reliable performance. Processing and manufacturing and inspection process, make a good record of the original, to ensure product quality in a controlled state; strict quality inspection of products leaving the factory, qualified products issued by the special inspector product certification, so that unqualified products will never leave the factory; actively cooperate with the project supervisor in the factory to supervise the manufacture of the project, in strict accordance with the technical agreement and the relevant national standards to supervise the manufacture of the supervisory engineers signed by the supervisory opinion, acceptance of the qualified before leaving the factory.
7, my company has a strong R & D team, according to user technical requirements of separate design, manufacturing, to ensure that the products provided to meet the needs of the site conditions, to better serve the project engineering.
8, my company products in the use of any problem in the process, after receiving the customer phone or fax to ensure that within two hours to respond. Need after-sales service engineers to the scene to repair, to ensure that 24 hours in the province, 48 hours outside the province within the after-sales service engineers to arrive at the scene to deal with the problem, until the equipment is running normally.
After-sales service hotline: xxxxxxxxxxxxxx Changsha after-sales service hotline: xxxxxxxxxxxxxxxx
Zhejiang Shield Transportation Industrial Co.
Our company has been abiding by the pragmatic quality policy of "first-class products, satisfactory service, innovation and development, integrity casting brand", and has won the trust and support of the majority of users with its excellent quality products and good service.
If my company in this bidding fortunate enough to win the bid, the company's staff will be a great enthusiasm and a high sense of responsibility to rigorous, serious, responsible attitude, meticulous according to iso9001 international quality system management standards, rigorous supervision, to ensure that the quality of the products provided to fully meet the relevant standards and requirements of the bidding, to this end, we have made the following commitment to quality service assurance:
1, technical quality assurance
1-1 We are strictly in accordance with the requirements of the demand side, the selection and dispatch of experienced technical personnel, the installation and operation of personnel training. Arrive at the scene on time for technical guidance, and in a timely manner to provide users with the contract requirements of the technical information and drawings, to guide the demand side according to our technical information and drawings provided by the requirements of the installation and commissioning. In the installation process, such as found in the quality of the problem, we solve in a timely manner, and provide spare parts, spare parts, good sales and service work.
1-2 strict implementation of the technical contract signed by the supply and demand sides, if any changes must be recognized in writing by the demand side.
2, quality and reputation assurance
I adhere to the user service, the user is responsible for the user's satisfaction with the purpose of ensuring that the products supplied by the processing technology is perfect, complete testing means, to ensure that the technical performance of the products are in line with the relevant national standards and requirements of the demand side, to ensure that the products supplied to reach the level of the production process of the most advanced manufacturing and assembly practices, to ensure that the production of products to meet the needs of the country, to ensure that the products are in accordance with the national standards and requirements of the demand side. The most advanced manufacturing and assembly practices, to provide products are brand new products.
3, sales service guarantee
We will provide users with excellent pre-sales consulting, 7 * 24 hours service, such as: providing relevant technical information, as a good user's counselor, to strengthen the pre-sale, sale of a variety of negotiation activities, as well as after-sales service, the whole process of service carried out in the manufacture of the product, installation, commissioning, maintenance of the whole process. The whole process of product manufacturing, installation, commissioning, maintenance, installation or operation of any problem in the product, within one hour to make a response, or within 24 hours to send service personnel to the scene to solve the problem, so that the user is not satisfied with the quality, service does not stop.
4, the quality of raw materials required for quality assurance
The raw materials required for the product, we will choose those of good quality, good reputation, in line with national or other more stringent technical standards of the supplier, and strictly according to the requirements of the ISO9001-20xx quality management system, all raw materials to ensure that All raw materials are subject to the necessary testing to ensure that unqualified raw materials are not put into the installation.
5, delivery time guarantee
Our company has a highly efficient professional and technical personnel, can ensure that the order and time of delivery in strict accordance with the provisions of the contract, according to the provisions of the contract with the full supply of goods, to your requirements of the mode of transportation for the user delivery to the designated location.
6, other matters
If we win the bid, after the contract is signed, we should designate the project manager responsible for the project, responsible for coordinating our work in the project, such as the design drawings, engineering progress, equipment manufacturing, packaging and transportation, on-site installation, commissioning and acceptance.
Supply and demand sides can be held according to the needs of the project engineering liaison and coordination meetings or other forms of design and manufacturing problems, supply-side design drawings must be confirmed by the demand side before production. The demand side can enter the factory at any time to supervise the manufacture, we will provide working convenience for the supervisors.
Before the material is tested, we can notify the demand side in writing 2 days or more in advance, and the demand side will reply within 3 days after receiving the notification whether the supply side sends people to participate.
We are free to assist the demand side to solve any problems arising from the operation of the equipment above commitment, we will honor.
Commitment to the company: xxx
Authorized representative: xxx
Time: 20xx year x month x day
Technical Service Commitment 7Dear users:
Loyalty to thank you for choosing the company's products, hereby solemnly promise to you: we will provide you with satisfactory and thoughtful service.
My company's products from the factory to the effective use of products within the implementation of the whole tracking management system: 1, the establishment of the product technology file management system, regular phone calls and delivery of wearing parts; 2, after-sales service guarantee system system, specialists in the area of service.
One, technical services
1, equipment and technical documents
① We will be in the equipment before the shipment of 5 days to provide customers with equipment installation infrastructure, power supply requirements and operating space requirements drawings.
② Randomly with the main wiring diagram of the equipment, equipment parts list, wearing parts model code ③ Randomly with the equipment operating instructions, product certification, factory inspection reports.
2, on-site service content
① In order to facilitate the installation, commissioning and commissioning of the equipment, we send professional and technical personnel to the site for technical services, the time specified by the user, our technicians will be involved in the installation of the infrastructure of the equipment.
② Responsible for the completion of the installation and commissioning work, and customer technical personnel **** with the on-site commissioning, answer the technical contract, drawings, operation, equipment performance and precautions.
③ and the necessary demonstration of the technical indicators of the equipment, to participate in the pre-operation of the equipment, to assist the user to develop the correct winding process.
3, skills training
We will provide customers with technical training, so that customer technical staff to master the operation of the winding machine, familiar with the parameters of the winding process set and debugging, so that the technical staff to master the installation of the equipment, commissioning, operation, inspection, repair and maintenance skills.
Two, after-sales service content
1, maintenance services
In order to ensure the normal operation of the equipment in a timely manner to solve the problems raised by the customer, repair and other matters, the company's technical service hotline is open twenty-four hours a day at any time to provide customers with high quality service, in order to confirm the customer's equipment failures, will be the fastest to arrive at the scene by land transportation. Time to go to the scene to solve the problem, any quality problems in the warranty period, free of charge by the company to deal with, including hardware repair, replacement, and the implementation of lifelong maintenance of the equipment system.
2, technical support services
Our company provides users with lifelong free technical support services, will be timely and effective in solving the problems encountered by the user in the use of equipment, to meet the customer's technical support for the function of the equipment and components reform.
Third, product quality control
The company strictly control the procurement, inspection, production, packaging, installation and commissioning and after-sales service of the quality of the process, in strict accordance with the enterprise standards and the requirements of the relevant industry and national standards.