Conference reception is the work of serving the conference. The following is my carefully collected and organized conference reception program, the following I will share with you, come and enjoy it.
Reception program 1
A few days ago, I participated in a "Chinese population health assistance project" series of activities in the project planning. As the main planner and executive supervisor of the project, I y feel that in order to successfully organize a large-scale conference activities, it is necessary to make all staff and delegates clear the purpose and significance of the activity. Therefore, I have repeatedly refined the theme, purpose, objectives and goals of this conference, which are now shared as follows:
Theme of the event:
Main title: "China Population Health Assistance Project" series of activities
Subtitle: "Embracing the Healthy Era" lecture and "Assistance Project" series of activities
Subtitle: "Embracing the Healthy Era" lecture and "Assistance Project" series of events.
Purpose:
To let all levels of the family planning and health system fully understand the "China Population Health Assistance Project" and its unique publicity and services, in order to eliminate the people's unfamiliarity with the "Assistance Project" and the fear of high medical costs. Fear of high medical fees. The brand image of "caring for people and providing assistance everywhere" has been established to promote the comprehensive promotion of the "Assistance Project".
Activity goals:
1, the number of participants: 200 people (taking into account the overall effect of the activities, the cost of expenditure, the number of people attending the meeting, the site to create an atmosphere and other factors, limited to 200 people is more ideal).
2, the expected harvest: the units and individuals involved in the pleasure, satisfaction and return.
3, shaping the image: the products and services to benefit the people to remember the "aid project", and establish a strong brand image.
4, dissemination of the brand: the formation of a set of mature brand communication program, in order to continuously optimize the replication.
In order to control the risk and enhance the effect of the meeting, I have done a precise design of the meeting process, site management and venue layout, etc., accurate to each person from now on, every day, every thing, and even accurate to the meeting of each person, every thing, every minute. For example:
Time matters
07:00 Inventory to check the preparation of various items.
07:10 Determine the guests who can come to the meeting, and create a database of participants, print forms.
07:20 Relevant personnel with all kinds of items from the organizing committee.
07:50 Arrive at the venue and start setting up outside the venue.
08:30 Start the setup inside the venue, debugging all kinds of equipment and network.
09:10 the venue setup is completed, the relevant personnel standby.
09:20 Delegates began to gather at the entrance of the venue, waiting to enter.
09:30 Entry begins, etiquette, ticket check, escort, host, delegates, experts, leaders and other in place.
09:50 Video
09:55-10:00 Behind the Scenes
10:00-10:05 Opening Remarks
10:05-10:07 Escorting the Leader's Entrance, Playing the Radetzky March
10:07-10:20 Leader's Entrance, Playing the Radetzky March
10:07-10:20 Leaders Entrance. 07-10:20 Leader I's speech
10:20 Flowers
10:20-10:22 Escort Leader I exits playing "Exit Music"
10:22-10:25 Hosting
10:25-10:27 Escort Leader II enters playing "Radetzky March". Radetzky March"
10:27-10:35 Leader 2's speech
10:35 Flowers
10:35-10:37 Escort Leader 2's exit to "Exit Music"<
10:37-11:10 Expert Speech: "Embracing the Healthy Era"
11:10-11:30 Product Demonstration
11:30-11:40 Pilot Delegates Receive Gifts, Leaders Award Plaques
11:40-12:00 Speeches by Gift Delegates (4 of them)
12:00-12:05 Leaders will leave the stage and play "after-meeting music"
12:05-12:15 Delegates will be admitted to the lunch banquet
12:15-12:20 Leaders of the organizing committee: Toasts
12:20-13:30 Lunch Banquet/Product Demonstration Area and Experience Area will start
13:30-12:30 Delegates will be admitted to the lunch banquet/product demonstration area and experience area. p> 13:30-14:00 send off the guests out
14:00 venue cleanup
Reception Program2
(a) the meaning of the conference reception program
The conference reception program refers to the arrangements for the participants of the welcome and eat, live, travel, travel, music and other hospitality activities and the specific affairs of the text. Belongs to the meeting of the thematic planning program, can be included in the overall program of the meeting, can also be written separately, as an annex to the overall program of the meeting.
(B) the basic content of the conference reception program
1. Reception object and reception reasons. The reception of the meeting of the object of the many kinds, including higher leadership, government officials, co-organizers and support units, special guests, members of the meeting (official and attendance), exhibitors, merchants, general audience and media reporters, etc., there are government delegations in the name of the visit, there are also jointly organized to participate in the delegation, but also to participate in an individual capacity, exhibitors, visit. Each reception program must be written clearly the specific object. At the same time also briefly explain why the reception, that is, the reason for the reception, purpose and significance.
2. Reception policy. Reception policy that is the general principles and guiding ideology of the reception of the meeting. Reception policy should be based on the objectives of the meeting and the meeting leading organizations on the reception of the requirements of the specific circumstances of the object to determine.
3. Reception specifications. Including meet, banquet, visit, accompanied by, send off the participating objects, the organizers to appear in the identity of the personnel, as well as the organizers of the arrangements for the standard of food and lodging and so on.
4. Reception content. Including pick-up, accommodation arrangements, welcome ceremony, banquets, visits, translation services, arts and entertainment, visits, entertainment, tickets, return to leave the farewell and so on.
5. Reception schedule. Write the schedule of reception activities.
6. Reception responsibilities. Write the reception of the responsible departments and personnel of the specific duties. Such as large-scale conference activities can be set up check-in group, sightseeing group, ticketing group and other working groups, respectively, responsible for the participants of the pick-up, check-in, check-in, sightseeing tours, return to leave the ticket contact and other work.
7. Reception expenses. Write the participants of the cost of accommodation and transportation arrangements, sometimes also includes arrangements for visits, tours, cultural performances and other expenditures, foreign conference activities also include a certain number of gift costs. Reception program announced to the public generally do not write this part of the content.
Reception Program 3
First, the Sales Department reception procedures:
Sales Department in the hotel to obtain information on customers to hold a meeting, you should start to do the following:
1, in a timely manner with the person in charge of the meeting party to make contact
(1) a clear understanding of the nature of the meeting (is the Exploration Bureau) Reception work, or business activities, whether there are important guests, etc.) and content (including: time, number of people, the number of rooms required, venues, equipment, form, transportation and other special requirements, etc.);
(2) If a large, important meeting reception, in and the customer agreed on the details of the reception, should be timely to the department in charge of the leadership of the report, the department in charge of the leadership of the coordination meeting to coordinate the entire meeting. Coordinate the reception of the entire meeting.
2, the implementation of the conference venue and the number of rooms
In the process of negotiation and negotiation of the meeting, the specific person in charge of the meeting should be discussed in detail about the details of the meeting, make a good record, especially as soon as possible to implement whether there are suitable for the guests to request the venue and rooms. When it is confirmed that the venue and rooms can be provided according to customer requirements, should be issued to the catering department, the housekeeping department to reserve space and room notice.
3. Negotiate the price
When confirming that there is no problem with the arrangement of venues and rooms, we should provide customers with a clear price according to the actual situation. If the activity involves a number of elements, you should work with the relevant departments to adjust and balance certain prices.
The pricing policy is relatively fixed, if it is beyond their authority, they should ask the supervisor for instructions in a timely manner.
4, sign the conference agreement, collect the meeting deposit
When the conference party has confirmed all the details of the meeting, the two sides should be based on the requirements and commitments to sign the conference agreement, and in accordance with the agreement to collect the appropriate meeting deposit;
5, issued the meeting reception notification form
After signing the meeting agreement, according to the specific content of the two sides negotiated with the details of the meeting reception notification form, after checking the content of the meeting reception notification form, and the two sides negotiated with the details of the meeting reception notification form. Meeting reception notification form, after checking, issued to the departments, and save the file of the meeting;
6, the meeting reception
After issuing the meeting reception notification form, the person in charge of the meeting party and the relevant departments of the hotel need to keep in touch at any time, to coordinate the layout of the venue, tracking the progress of the meeting;
7, the meeting checkout
The meeting is over, if the customer spending Hanging accounts, its accounts by the Sales Department and the Finance Department **** with the collection, catering department to assist;
8, the meeting send-off
Congratulations to the leaders of the conference and the person in charge of the meeting, leaving a good feeling for the guests; at the same time an opportunity to give a beautiful souvenir to the person in charge of the conference to deepen friendship;
9, the end of the meeting
The meeting ended, as required, held a summary Will analyze the meeting reception of the gains and losses, and customer feedback to the relevant departments, while the Department of Sales should do a good job of recalling the archives of the information; on the news value of the meeting reception activities, can be sent to the media to publish articles.
Second, the Department of Housing reception procedures:
The Department of Housing received the sales department issued by the conference reception notification form, it should be:
1, the reception of the meeting of the preliminary work
(1) familiarize themselves with the reception of the conference reception notification form of the contents of;
(2) understanding of the settlement method, charges, contact person and cost of the billing;
p> (3) implementation of the need to arrange for meeting rooms and the number of rooms and time, to understand whether the room needs to open the long-distance telephone, withdrawal of alcohol, extra beds;
(4) implementation of the room equipped with flowers, fruit standards and general manager business cards, greeting cards, etc.
(5) implementation of the meeting guests whether to take the elevator, guests arrive in batches;
(6) responsible for the meeting The distribution of room cards when guests check in.
2, the meeting room
According to the conference reception requirements to arrange the appropriate room, in the case of sufficient room resources, room arrangements strive to focus, but also can choose to arrange the same type of rooms in the state of the room.
3, the meeting of the empty room
Confirmation of the meeting room booking, the implementation of the specific room, will be booked into the computer and determine the room number.
4, the meeting guests check in
(1) in the meeting guests to the store the day before the meeting, and the sales department on the meeting reception room verification, at least one day before the room, do all the guests to check in before the preparatory work;
(2) the meeting guests arrive before, ready to room card and team meeting distribution list; for important guests, can be the room card, welcome card, registration form The lobby assistant on duty before the arrival of the guests to check the room, to ensure that the room is in a normal state;
(3) when the meeting guests arrived, according to the meeting reception arrangements and normal reception procedures for guests to check in, and by the baggage handlers in a timely manner to transport the guests' baggage. In case of problems, contact the person in charge of conference reception in the sales department.
5, the meeting guests leave the store
(1) the concierge reception information, should promptly assist the guests to collect and deliver the luggage;
(2) the front desk cashier at the fast checkout;
(3) to assist the guests to arrange for a good vehicle.
6, pay attention to the consumption habits of important guests, collect and organize guest history information.
Third, the catering department reception procedures
Catering Department received by the marketing and sales department issued by the conference reception notification form, it should be:
1, the conference reception of the preliminary work
(1) make a good record, according to the conference reception notification form, accurately grasp the meeting of the organizing unit, time, location, number of people, the form of hospitality standards and related special requirements and will be Reception information level by level;
(2) according to the meeting reception notice and the requirements of the conference party, at least half a day in advance to set up the venue;
(3) by the banquet supervisor in accordance with the hotel service standards and customer requirements to inspect the pre-meeting preparations (whether the conference channel is open, the placement of conference facilities and cleaning, power and sound equipment, the functional status, the quality of the venue's layout, the spirit of service personnel, etc.), and the spirit of the staff, and so on. (4) two days in advance to follow up with the conference party and the sales department meeting liaison, to determine the meeting tea breaks, meal standards and special requirements, and for the meeting guests to reserve a dining place.
2, the meeting reception
(1) Arrange for excellent etiquette staff, 40 minutes before the meeting to the venue, leading the guests;
(2) Follow up on the meeting services and assist the guests to deal with the special matters between the meeting;
(3) to assist the sales department meeting liaison person and the financial department cashier in a timely manner to sort out the meeting accounts, ready to settle accounts with the person in charge of the meeting party.
(4) Assist the sales department meeting liaison and finance department cashier to clear the meeting account in time, and prepare to close the account with the person in charge of the meeting.
3, the end of the meeting
(1) Banquet service staff to follow up on the meeting checkout work;
(2) to help the meeting guests to organize the meeting of the leftover items.
4, the meeting meal and send off
(1) lead the meeting guests dining, and provide quality service;
(2) do a good job of catering accounts checkout work.
5, send off
(1) to send off the meeting guests, leaving a good feeling for the guests;
(2) after the guests left the store, if left behind valuables, should contact the exchange of guests as soon as possible.
6, organize the meeting customer information, summarize the meeting reception gains and losses.
Fourth, other related departments please refer to the sales department issued by the conference reception notice, do a good job of reception
Reception program 4
A pre-session
1, and the conference organizers to negotiate, to understand the requirements of the meeting and the required service items.
2, to provide the meeting required flights, tickets, accommodation hotels, conference venues, transportation and other information, and the development of a complete meeting plan to the meeting party.
3, send someone to assist the customer site visits to the place where the meeting is held food, accommodation, meeting venues, tours, entertainment and other related aspects of the situation.
4, to determine the program, sign a contract, deposit.
Second, in the meeting
1, the meeting reception: a person in charge of the airport, station etiquette, pick-up, public relations and other services. In advance in the hotel, the meeting room placed a good welcome banner, welcome sign, sign-in desk, signage, etc..
2, pre-meeting preparation: to prepare for the meeting materials needed for the meeting, meeting supplies, meeting speeches and other meeting-related items.
3, the meeting place: a person to the conference room to check the conference room banners, lights, sound, tea and so on.
4, the meeting accommodation: room floor and room number confirmation, ask whether there are special requirements.
5, the meeting catering: meal times, dining standards and special guests (Hui people) to confirm.
6, the conference tourism: tourism line itinerary, car, guide whether to increase the number of attractions and other confirmation.
7, the meeting entertainment: entertainment consumption forms, consumption standards, entertainment venues to confirm.
8, conference services: conference delegates to take photos, provide secretarial services and related services.
Third, after the meeting
1, checkout: provide a detailed breakdown of the costs incurred during the meeting and instructions, check with the customer and checkout.
2, information: the collection of information after the meeting, according to customer requirements to produce the meeting directory or roster.
3, group photo: the participants during the meeting collective photo, before the end of the meeting printed out and distributed to each participant to do souvenirs.
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